I was in there for five days, and the communication between dr. Patient was awful. They were scheduling test and not telling me why. They would get the results of test and not communicate the results with me unless I asked..hated that!
I am being admitted for cardiac reasons. I have been in ER for 12 hours and still not been taken upstairs!
Just moved to the Clarksville area (been here a month). What do they say about first impressions.....Well, This is the "WORST" hospital i've "EVER" been too. No one seems to have a sense of urgency. It actually took six minutes or more to get a wheelchair at the emergency room entrance. This hospital is horrible. Soooooo slow... And NO ONE has a sense of urgency. The place is not busy today at all!!!!
Fell down a flight of concrete steps.I was seen in 30 minutes of arriving
Received excellent care with very efficient and caring staff.
Its very unfortunate that Clarksville's main medical facility has such poor reviews. I've had both good and bad experiences at this facility and the culture of this hospital really needs to change. Online reviews and word of mouth has really created such a stigma for this hospital and Tennova should really make an effort to change the perception that they have created. Citizens of Montgomery county should have reassurance in the back of their mind when they come here for any type of medical need or assistance, not dread and despair. With that being said, I can only imagine all the daily endeavors and stress the employees at this facility have to deal with or any medical facility for that matter. There are good and bad employees at any place of employment no matter what job field you may be in and I've have good and bad experiences with staff here as well. Tennova Management should really assess this situation and really should be making more strides to change the culture of their facility and their perception to the public.
2 days here and they still can't get my mothers medication right. She is in worse condition than when she showed up for testing. These poor nurses are so overwhelmed they can't get anything done. I asked for a heating pad for her hands that were cramping up because they had not given her the medication she needs. It took an hour and repeated asking until I got mad and sat in the nurses station and they called security on me. But this is what you have to do to get anything done. Just horrible.
My aunt was addmitted to the hospital for health issues. Well me and my husband came up here to visit her. I'm giving one star because the nurses are so rude to her. She called for help and she told the nurse she needed help and the nurse said over the speaker "what do you want" all rude and my aunt just wanted help because she was getting sick and hurting. Well the nurse came in being all rude and loud with my aunt. Then one nurse while she was walking out the door mean mugged my aunt! I'm just saying these nurses should not treat there patients this way!! It seems like every time my family comes here they don't care! Also while I'm ranting. My husband got stabbed in the neck on memorial day and he was transported here by ambulance and when he got in his room they threw him a rag and said clean the blood off. They didn't even clean it or anything just made him clean the blood off. Also my husband's great grandmother died here because they didn't check her blood thinner levels like they was supposed too and she ended up internally bleeding to death. If you have to go to the hospital for anything I highly recommend going to Vanderbilt!! This hospital is horrible!! I've never seen the nurses or doctors mistreat a person so bad.
This place sucks! They want you to be there at least 45 min to 1 hour before your appointment to "register". How frigging long does it take to register? I WILL NOT spend that much time sitting around waiting.....my time is more valuable than what they think.
My daughter came in today. Blood and urine taken. Sat in waiting room in middle of panic attack. Chest pain and,sweat profusely. Still sat while others who came after her went into rooms! This place is a POS! DON'T WASTE YOUR TIME! Will be filing a dicrimation report. Clearly what this is!
I am recovering from a ovariancystectomy, a scheduled surgery. This experience was by far the best experience that I have had at a hospital. The surgical department was absolutely amazing. The staff was professional with just the right amount of personal touch.
My dad fell last Monday and broke his hip. He is,84 years,old, does not communicate, hear and has heart issues as well. His surgery went well and the physical and ocupational therapist were awesome. Dad did have,some heart problems,and spent 2 days in the ICU
I can not say enough about the ICU staff. Keichelle, Janay and Shanese were compassionate, caring and patient as they cared for my dad. They understood his limitations and went above and beyond to make sure that my dad understood everything they were doing and what medications they were giving Him. His Drs during his stay have kept the family very inormed every step of the way. He was also on the 4th floor where Christy and Judy took excellent care of him as well. We are very appreciative of the care and concern you showed us and especially our dad.thank you.
Everyone was professional, nice, and treated me with respect. I will return to Tennova for all my healthcare needs.
The ER here is like being in HELL. My mother was there for a psych consultant after a stroke 6 weeks prior. They left us in a disgusting horrible jail cell of a room. They did not feed her or give her medication. I can't believe they treat sick people this way. The strain emotionally on me with her was almost too much to handle and they just made everything worse . PLEASE do not come here...you will not get help especially if it's a psych issues.
Had my 4th repeat C-Section here. LOVED every minute of my care and can say this was one of my best labor experiences yet. The only reason I gave 4 stars is because the food was really horrible. I kept getting things I didn t order and then when I tried to correct the order they said everything was out. It would have been fine had the food not been so hard and lukewarm-cold all the time. I recommend ordering all your food instead of using the cafeteria. Everything else was perfect and I appreciate every nurse that had taken really good care of me!
Labor and Delivery. Amazing experience. The nurses went over and beyond. They all were compassionate and truly cared about my well being. The postpartum ladies were also a phenomenal bunch! Everyone has been so sweet and helpful.
Horrible!!! If you go to gateway for an emergency, you might as well drive to nashville. They will have you sitting in the waiting room for about 6 to 10 hours. It is ridiculous
Horrible hospital and horrible service, especially registration. They have no sense of urgency at all. I arrived 20min for my appointment at 830am.
They still haven't even finished my registration, we are already 15 min past appointment time.
I have a job, cant wait much longer
Absolutely horrific. Made my 80 year old grandmother wait over 6 hours in the waiting room. She had acute pain, fever, and hadn t eaten or drank fluids in hours and hours. They kept exclaiming they didn t have beds, yet there were multiple available when we went back for ultrasound. The front desk nurse working was named Maria and was unprofessional and rude to each and every person that walked through the door. I wish I had gone to exit 11. This hospital will end up killing more people then they actually help. I watched a man suffering a heart attack lay on the floor 5 minutes and then they made him stand on his own as he cried out in pain. Atrocious coming from a business. Tennova will be bankrupt within a couple years.
Misdiagnosed with a UTI in your ER, next day hospitalized with severe pneumonia (at a different hospital). Appalling!!!
Ok Well before I write why it is bad I do have to give honor where honor is due. Their labor and delivery is EXCELLENT!!! I gave birth to both my boys there and it was a wonderful experience.
The ER is a different story. I went in three weeks after having my youngest son with chest pain. I was there maybe an hour and they said I was fine that I was just over doing it after having a baby and that was it. I went back two weeks later and finally they checked my gallbladder and I had gallstones and a UTI. They prescribed me an antibiotic and as I was walking out I noticed it was for medicine I'm allergic to. I imminently went back in to get it changed and had two different people ask me if I informed anyone I was allergic to it. I responded back with I told not just one or two people I was but 4 different people exactly what I was allergic to. Most of the staff members where rude and could careless I was in the worse pain I'd ever been in they took there sweet time doing everything. And no they weren't busy at all!!!
Employees were rude and unprofessional. I called ahead of time to get information and they gave me false information .pretty place though.
I ended up here in the ER after having sinus surgery down the road , After leaving St Thomas surgical center in Clarksville, Tn after having sinus surgery with Dr Richard . After leaving St Thomas Surgical Center we were on my way home when my nose started bleeding so bad my wife rushed me back to the Dr Richard office he plugged my nose as best he could ( I lost A lot of Blood ) He sent me over to Tonnova hospital by ambulance which I went to the ER Then had emergency surgery to stop the bleeding, Anyways I ended staying at Tonnova for 4 days and I was treated exceptional and kindly.
So thankyou to all. Thanks to the drs and the nurses and to Katie Who held my had when Dr Richard try pulling the plugs out of my nose So THANK YOU ALL ! THANK YOU! THANK YOU ! Sincerely Daniel J. & Melissa K. Watkins
Had my son not that long ago. Of course they had to do a C-section. Whenever they gave me my epidural, the anesthesiologist ask if I can still feel my feet and I said I can wiggle them. Then they rolled me out to the OR to prep me for surgery, as soon as they cut me open, I FELT IT! It was the worse pain ever... So they had to knock me out. I didn't get to see my son being born or get to hear his first cry. Even during recovery, some of the nurses were very rude. This place needs to step it up!
Tennova Sango is the best! They took care of me in a quick and welcoming fashion!!!!
Lady from check out was VERY RUDE Hassled me about a deposit telling me it s required to be paid before i leave today while I m in excruciating pain rather than taking my Comment the first time as in i do not have it today bill it to me and i Will Pay It She was Furious and continued to be rude and argued with me while trying to leave out RIDICULOUS!!
The leader in assisted suicide in Clarksville. I have seen "hospitals" in multiple third world countries that outperform this morgue. If I'm bleeding out I hope my family roll me into the street because my chances of living or getting help would be better than going here.
Worst E.R in the world me and my wife have been waiting to be seen for over 5 hrs. 2 other couples have been sitting here for 10+ hrs over 30 people have left in the last 3 hrs. What is wrong with this place.......??
My two friends are kept hostage here till they pay the doctor 550 dollars I thought that's illegal just because they are from out of town but visiting me here in kingsport it's not like the hospital can't send me the bill and let them go
The staff was so friendly. They helped a lot during a very frightening experience. I witnessed the staff having to deal with very difficult people. They handled them with calm professionalism. From the ER to the fifth floor. I really appreciate all that you do.
Healthcare worker, married living in Clarksville.
Went to the emergency at Tennova in Clarksville on Thursday the 23rd of Feb 2017 after getting up and feeling crampy. I was 14 weeks pregnant and very excited for my first pregnancy. Well, long story short was told after an ultrasound that I had a "miscarriage." I was also told by the ER md to immediately contact my OBGYN which I did. I was scheduled for surgery on Friday the 24th.) Unfortunately, on Friday the 24th I went back to the ER around past 8am because I was bleeding and could not bear the excruciating pain around my abdomen. My OB had asked me to. I could barely walk and was given a wheelchair. I was triaged within 15-20 minutes even when I told them I was having a miscarriage. No one cared! I sat there crying and almost rolling on the floor with continuos bleeding and the nurses kept telling me(each time I tried talking to one begging atleast for a bed to lay down) "you will be called when it's your turn." Needless to say, I waited for 3 hours and around past 11 was called in for a bed. Shortly before that my water broke and my fetus gushed out. Any woman can imagine how that must have felt! I was devastated with both the physical , emotional and psychological trauma and asked God to just take me home, for the pain only got worst. All of that time, no one came to me, no one checked on me, no nurse offered me even a pad or even asked me anything. I was ignored completely. The nurse that triaged me was called BEN (cannot recall the last name for I was in too much pain). I humbly called for him with my right hand and he disappeared and never came back. Sitting on that chair for hours on end, bleeding non stop, heavy clots falling off with a soaked panty and dress and throwing up almost every 15 minutes and no one cared. After the triage I was left there to die. Thank God I did not. Finally after 3 hours I was placed in a bed. My hour for surgery was at noon and it was past 11 but the nurses insisted that my husband not take me to surgery as my OB had asked for they will . How I wish I could walk and even talk, I could have been out of there in a second. Again, I was in that bed for another hour before I was administered morphine through an iv which did not help, then taken to the OR. Just horrible place!!!!! I will never recommend this place to anyone especially to pregnant women. The ER staff are children of Lucifer and are all paving their smooth way to hell. I have never seen any place treat people like this. My horror should never be repeated on anyone, regardless. Period. Days later I called to complain and was transferred four times before I could even get to the right person and I doubt if anything was done. The lady incharge ( P. Stewart) told me she was gonna "follow up." PLEASE, STAY AWAY FROM TENNOVA ER !They are inhumane.
Worst place ever took my daughter. Her she was in alto of pain. Sat out in waiting room forever until I had to get rude daughter. Finally got seen she was diagnosed. With kidney stones sent her hone with just pain meds got her to vanderbilt that morning she was ammited right away the stones wad blocking her kidneys so she became septic thank god for candy if I would of waited s couple more hours she would have Ben in critical. Cute so why did the send mychild home like this worst hospital evet
The front desk receptionist in the ER was externally rude but everyone else I encountered after that was amazing. They got me back immediately due to what I had going on and my doctor and his nurses were attentive and actually cared. I ve been here other times and didn t have that great of an experience but it was a way better experience than Bach has been for sure.
It really is unfortunate that this hospital has such a awful review because they have been great for me and my family. Hospital staff is kind and informative. Work at a fast pase. The hospital is clean and organized.
Hour 5.5 waiting on a transport to Nashville because my mom has obviously had a stroke and possibly a heart attack. No treatment during this time is detrimental to her recovery. It was my decision to come here this morning at 730 am but when the doctor stated we needed to go to a stroke center at 920 am and was sending her to Nashville her treatment stopped. The nurses here are stretched past possible point of proper care. I was the one that took her to the restroom and rehooked up the heart monitor and oxygen sensor. As a non- medical person it's a good thing I paid attention when the people hooked her up. It is not my intention to get any one in trouble but when care is no longer proper it is time for investigation and review by medical personnel that can make a difference in the ability of this place to be called an emergency room.
The nurses and staff were very patient and understanding with me and really took care of me like I was a family member while I stayed here after having my son. I was terrified of C section as this is my first baby and all the staff treated me like I was one of their family members. I was respected and my values were valued. Thank you to all the staff who cared for me and my family during our stay! I now am healing up wonderfully with my healthy baby.
Dr.Craig Ennis, MD and staff were respectful and profesional.
I would not recommend this Hospital, there is not enough staffing, my Mother went in and now she is gone. Half of the Doctors you cant understand and are rude. They paint a nice picture with new hospital dont let this fool anyone. I guess the Healthcare system for the elderly is going down hill, and no one seems to care about them anymore.
It's honestly a shame when you have to travel all the way to Nashville to go to a decent hospital. I had my cousin and my sister sent here and all they could say was these problems are not norm for their ages. If I could rate this hospital 0 i would. Just changing the hospital from gateway to tennova wont fix this hospital. Throw the whole place away.
Please go elsewhere! This hospital is terrible! I asked for financial assistance and they sent my bill straight to a lawyer to sue me. They were in the wrong in the first place. I have contacted the joint commission about my case. Long story short my 2 year old ended up with MRSA a deadly infection! Stay away!
Typical Memorial, gateway to hell/tennova. You can put lipstick on a pig, but it's still a pig! Never have received decent services here. My father in law came in this morning via ambulance. It is now 1830 hrs and he is still covered in vomit and everything else. Finally got moved to a room upstairs. The room we were in @ the e.r. didn't have any running water. When we got upstairs the nurse with an afro copped an attitude with my wife because she asked for a washcloth to clean her dad up. This is a prime example why we always go to Nashville for hospital services. I there was a negative star on here I would check it.
I ve had many experiences at Tennova and none of them have been amazing. However, I was there just Sunday-Monday in the ER and my experience was not good, at all. I had come into the ER around 8 pm because I was having stroke like symptoms. Throughout my entire visit, my doctors and nurses were not communicating with me on what they thought was wrong with me, or any of the plan of action. This was worrisome because they kept giving me things that you usually get when you re having a stroke, but they were not telling me anything. I m only 18, so if I was having a stroke, that s not normal, and either way doctors should communicate with the patient about their condition. I was given aspirin to chew, and a heparin shot, and when I asked why I got either of these things, my nurses were vague and wouldn t tell me. This is incredibly concerning. They kept me overnight, and told me I would be getting a room, in which I never did. I just moved to a different part of the ER, and registration also never came to admit me into the hospital. After extensive testing, the doctors still weren t sure what was happening and ended up discharging me after being their for 19 hours. Not once was I told during my stay that they thought I was having a stroke, I read it on my discharge papers. There was another time that I had come to the ER after being in a car accident, and they were worried about my heart rate. They told me they needed to monitor my heart rate, and then put me back in the waiting room for 2 hours. They took x-rays, and then they came back and said I was ready to go home. I had to ask about my x-ray results, in which they told me I had strain on my spine and neck, and then they sent me home. Not once did they monitor my heart rate, after continually saying they needed to have me connected to a heart monitor the entire time. Overall, my experience was not pleasant, and I hope I don t have to return to Tennova again.
The work staff were really friendly and informative. When I noticed the padding on my bed was a little damp they immediately changed it and gave me a dry gown. Hayley (I'm sure I misspelled) and Ashley were hilarious before I went under and I appreciate my Endo team!
I am a current patient. There are some nurses that are wonderful, compassionate and concerned about your health. There are others that need to be fired immediately! Rude, inconsiderate and disrespectful! I will NEVER use this hospital again in an emergency.
They give you 1 bill to see you and then the contractors doctor will send you another outrageous bill. I didn't give them my insurance info and they sent me a bill that totaled a little over 1000 dollars for them to clean a small cut and to put something over it. They total time there was less than 20 mins.
It really just depends on who happens to be on duty at the time as far as the staff response is concerned. I have had pleasant, concerned and caring staff come in and check on me frequently, asking if I need anything, giving me something for pain etc. I have also been in the waiting room for 2 hrs, back in the room waiting for another hour to see a physician and yet another 2 hrs after testing waiting on someone to come tell me what's going on. Staff closes the door and just leaves me there. How long does it take to pop in and ask if you're doing ok? And you can't tell by the number of patients in the waiting area whether they're really busy with more serious patients or not. I've seen staff scurrying around quickly with few people there and other times nurses or triage staff standing around talking with a room full of sick people. Luck of the draw I guess.
Most of the nurses there at the er are rude and act like they could careless but some nurses are kind and act like they care
In the past my family was not impressed with this hospital. However, our opinion has completely changed based on the care and service my Dad received over the last week. He was brought by ambulance to the ER. Despite the fact that they were very busy, the care was superb and we never felt neglected. Dr. Huff and Nurse Hannah were especially wonderful. They kept us well informed about everything and his transition to inpatient was smooth. He was in room 5234 and all the nurses (Haley, Kelsey, Lydia, Jasmine and Tim) and support staff were again excellent. The Director of Risk Management visited him every day to make sure we were satisfied with his care. We were VERY impressed that senior leaders now provide personal oversight to this degree. It is obvious that everyone at Tennova Clarksville is making a concentrated effort to improve their reputation, care and services and it is working. Great job and many thanks!
This is the most unorganized and rude hospital I have ever been to! The doctors did not want to help with my problems, and the nurses treated me like I was a fool! There was one patient who was sitting in the waiting room went into labor after being there for 4 hours complaining of pain. Another was waiting in the waiting room for 5 hours while she was coughing up blood! This was uncalled for and ridiculous!
I loved the care and concern shown to me from the point of entering the hospital to leaving it. Paper work processing was super. The Nurses to the Doctor exude with merry hearts: which was an positive experience for me . This made me feel great going into the operation and terrific coming out of the operation. An outstanding team!
PROVIDED THERAPY FOR MY SISTER AT THIS LOCATION! THE AREA WAS CLEAN, THE THERAPISTS WERE GREAT TO WORK WITH AND ALWAYS HAD A KIND WORD FOR THE PATIENT. I APPRECIATED THEIR WILLINGNESS!!
We had heard nightmare stories about this facility and, as a result, we were truthfully hesitant to go there. However, that was NOT the case for our family. My daughter had major surgery and was on the med-surg unit on the 4th floor. Her care was excellent. The hospital is immaculately clean and beautiful. The nursing staff was very knowledgeable and extremely attentive. We were visited by several department heads to see if there was anything they could do to make our stay more comfortable. We could not have asked for better care or a better hospital experience. Tennova Gateway will be our hospital of choice for future needs.
The last 7 years have been filled with many health issues, I am 56 yrs. old. I first suffered a Pulmonary Embolism, less than a year later I was diagnosed with Stage 4 Cancer. My treatment was successful, they gave me a 40% chance at survival, radiation left me unable to swallow and I have had a feeding tube for 6 years next month. I recently had my 1st Colonoscopy with Dr. Ennis and his awesome staff.
My feeding tube has to be replaced every 4 or 5 months by Dr. Hellman, he has an awesome staff as well.
I don't know how many visits and procedures I have been through these last 7 years, but I haven't got any complaints. I have been treated with the utmost courtesy and professionalism. Thank-you Tennova Healthcare for all your help. I am at ease continuing to use Tennova for my healthcare needs and my family is as well.
I rather go on post. Yup, I said it. Took then 45 minutes to get me registered. My appt was 30 minutes prior to finishing up registering. People were rude, wait times are crazy and they couldn't answer simple questions like 'How do I register?' One working in a hospital should know this. I will not be coming back.
Terrible place to go! Nurses act like you're nothing. Outrages charges. Better off staying home and praying you make it.
Fixed a billing error they had in my name, and tried helping fix their subcontractor's billing error as well. No experience with the hospital itself but the patient records team is great!
Their workers are the rudest people I have ever met. I called to ask a question and was given the most attitude. And she kept telling me I was wrong about something personal about me.
Had a very pleasant experience from registering in thru checking out. Everyone was nice and pleasant. From all the staff and Dr. Ennis. Thank you all.
The ER is a rip off, I had to pay a $100 Co-pay when I checked in, then a few months later got a $500 bill from the hospital which they said it was due to a deductible, found out later it was a lie but they got paid, now I am getting a $700 bill from the ER doctor themselves and according to valley emergency physicians company the doctors use to bill people separately, do not use the insurance contract amounts so you are charged full price and left with what the insurance wont cover, so according to them my insurance only covered $200 of it leaving me with this $700 bill. So I paid $1300 just for an ER visit even with insurance because they do not advise you of these policies. I will never go to tenova ever, again willingly. Urgent care is only $40. what an expensive lesson to learn. EDITED: I just looked on the EOB from my insurance company and there are 3 charges for injections, I was given only 1. I AM CALLING FRAUD ON THIS><
Great experience at Gateway. The only reason why people are not satisfied with their care is because they don't have a life threatening condition. The Emergency Room is just as it says "Emergency" i.e. LIFE THREAT. The emergency room is not a primary care center....If you want routine care, go to your primary care doctor. I appreciated the candor and confidence of the staff. The wait was long, but after seeing the other people go ahead of me, I am glad they went first. The sicker you are, the faster you get seen...which is the way it should be.
I had to go to the emergency room for a possible broken ankle and they were amazing! I didn't have insurance and they still treated me like a human being, They immediately got me to the back and they had a nurse check my vitals, got me into an xray immediately and then as soon as I got back to my room they had my doctor there to check me out, I was in and out of there and had a financial person even come in and tell me alternatives on how to do payments when I left the ladies gave us 66% discount if we put 250 down and then 20% off tomorrow when we call to get the rest of the sum. Everyone was kind and kept me feeling great even through the pain of having an injured foot. Definitely give them 5 stars for the "emergency room staff" Not sure about the rest of the hospital.
I bring my daughter in the lobby's empty great. I give them all my information for billing they can't even spell my first name correct. Then I get billed thousands of dollars to see a nurse practitioner. I get charged an additional $387 for her I got charged for the brace that they gave my daughter for her arm which I was told was $100 and then it was charged $200. then I got a billing for radiology and then I got an additional bill minus my $100 copay for the remaining of the balance. I would never ever recommend this hospital not even on a good day. It's a shame that the nurses and not doctors because there was never a doctor present should be working in this kind of environment. If they don't care about the patients I'm sure they don't care about the staff. Overcharged underrated asked for an itemized bill four times. Even though my insurance paid it in full they think that they can just bill your insurance and empty the account until there's nothing left to bill when you ask for an itemized to be able to compare the billing so that you're not being charged twice no one complied. They said the call was being recorded for training purposes hopefully the training purposes they get will be to follow through on a customer's request by sending them an itemized bill. I will make sure that everyone around me via Facebook Instagram Snapchat or otherwise knows not to take their family members to this establishment. I would give a negative- 200 in stars if I could
This hospital was amazing every one worked as a team and treated me accordingly from the pa to the nurse I wish more emergency rooms were like this thank you for getting me feeling better and back to my vacation
Arrived at ER. Wife was showing signs of a stroke. I was told to sit down and she would be called. Triage nurse came out and attended to THREE people that were in no immediate danger and showing no signs of stress. In the meantime my wife is in tears and sliding into the floor. I asked nicely the first time why she had not been called and had to raise my voice and act a fool before a triage nurse came to take her to be attended to. While the time we waited was not significant, EVERY second counts when presenting with her symptoms, especially with a history of anuerysm. Once I had to yell at people to get attention, they were attentive and did everything they could to help. TRIAGE IS A MAJOR ISSUE IN THIS HOSPITAL. The ladies sitting out front need serious TRIAGE training, as well as guest service skills. On this particular day there was ZERO empathy, attention to patients needs and a gemetal lackadaisical attitude when checking in. TRIAGE nurses need to be the first person you see when talking to someone about your illness (not a glorified secretary). Dr Singer and the ER STAFF are outstanding. It's just the triage 0rocedures that are horrendous
Went in Friday with a continued strain issue that is damaging a joint. After several hours of nobody actually examining the area in question, I was given 3 low dose pills to relieve the pain, a note for work extending through Sunday, and a referral to go Monday to A DOCTOR IN ARIZONA. Nothing in my chart, nobody in CS can tell me why they decided to play this cruel joke, as someone on the phone just gave me a list of providers that could help. Meanwhile, I'm unable to work and they are playing games with my permanent health.
Very quick and friendly they took good care of me during my surgery and afterwards
Everyone has been so nice to me and my family. The room is clean and comfortable. I would have given 5 stars, however the food is terrible. I read the bad reviews and was a little concerned about my surgery here. I have had a wonderful experience. Will make this my go to hospital from now on.
This place is HELL and Dr. Kavorkian... I mean Dr. Kadakia is Satan.
I've seen this hospital twice, I have gastritis. I had a great pain in my stomach.I just needed the solution they always give to relieve pain.but in the two times they did the same,They put a lot of things in my chest and stomach and I already knew what I had and needed.what this hospital does is not necessary, they do it by taking money out of the insurance and one is left with great debt because the insurance does not pay everything.the first time they charged $4,432.36 only for a couple of hours and the second time they charged $6,235.66 only for like three hours. I also have an extra charge of $1,360.00. and I don't know of what. they are profiteers and thieves..THIEVES...
This ER is an absolute joke. We took our daughter because her temp was well above a mild fever. We were told that they were ordering Tylenol in the meantime for her. We waited 4 hours and still didn't receive the tylenol. Don't waste your time going to this place. Go somewhere else that is more organized and more caring. Making children wait so long for care is absolutely ridiculous. We will no longer be going to this hospital unless we have no other option. If that time ever comes, we will be praying.
It's OK. There is a long wait in the ER. whether you are waiting to be seen by a doctor or are already in the back in a room. The Labor and Delivery wing is great full of wonderful nurses who will help in any way possible. The only issue that i had with the labor and delivery wing was with one of the nurses that worked in the nursery. I cannot recall her name but she was rude and did not want to do her job at all.
It's like a third world country refugee camp Emergency room ,no sense of urgency ,rude staff , this is the third and last time I come here, if I'm dying I'll take my chances an hour away in Nashville, they really could at least act like they care . Now I haven't seen all the staff but so far they are terrible, I asked the nurse for bottle water she said there is a vending machine out in the lobby, like I insulted her by even asking, and every time we've come here 7 to 8 hrs wait but walk out in the hallway and they just sitting talking to each other , This is the American Health Care Service, WE SUCK
my daughter was in the Emergency Room 21 FEB 2018. She was put into room 9 once we went into the room we noticed someone else's blood on the floor next to the bed. My daughter threw up on her gown bed cover and blanket, it took 55 minutes and a doctor to get someone to clean it , even after we asked a number of times. i seen one of my friends that works in the ER as a nurse i told him about the room he laughed and said " that room is always like that". I would put the sanitary and patients safety rating somewhere between Back alley Hospital in Tijuana Mexico, and the old poop pond in Kandahar. Im not sure how they can pass inspections, but them bribes must be expensive. anyone with a 2 star rating or up must work there. terrible place
I have been at the Tennova emergency room in Clarksville and I give 4 stars because I appreciate the kindness of the majority of the nurses who took care of me while I was at the emergency room. Thank you.
On Monday January 7th we received a phone call from our 16 year old son. Our 10 year old daughter was cooking something in the microwave and spilled hot water on her when removing it. She had blisters on her face. She was taken to Tennova Healthcare Clarksville ED where she received immediate attention from ED staff and Dr. Adelman. A huge thank you to all who cared for our daughter during this time. We received quality, safe and efficient care.
The ER is a joke, don't waste your time. My son has a 103 fever, people with large open cuts just left waiting for hours, one guy at the desk who looked like he didn't care one bit and got an attitude when asked for assistance.. Something needs to change besides the name.. we went to Premier and received the best care I've ever had in any hospital..
Seriously one of the worst experiences with a ER. My 2 year old son fell and fractured his radius and they were going to release him without a splint or meds even tho they stated that he would be getting them. 4 hours i sat with him screaming in pain before they ever gave him any ibprophen or splinter his arm.. Screaming so much that others were asking if the little guy was okay. DRIVE TO VANDY!!! This hospital was a joke.. a big stinking joke
Best treatment ever. Dr Akoury took the time to listen, care to investigate & treat the problem. We need more doctors like this.
I m writing this now in fear of not making it out alive. My overnight nurse was by far the most observant and caring nurse ever, he went above and beyond. My doctor in the ER was fantastic as well, I wish I could remember his name! With that being said, the fifth floor team that came in Sunday morning at 7 were uncaring and just wanted to get me out. I was admitted for oxygen levels ranging from 91-93 and the new doctor thinks it s ok to send me home at 88? So when I am for a different doctor, the nurse comes in to tell me that the doctor says we don t give second opinions. Uh excuse me? I m paying, isn t that my right as a patient? I have never heard of anything like this at all but my question to her was, so when I go home and can t breath, what happens? I m sorry but that is a malpractice lawsuit waiting to happen. No complaints at all from Saturday staff but the tech seems so concerned with how she looks instead of making sure she brings me back to the bed and gives me back oxygen that she just leaves me standing after walking to walk back to the bed myself. The names are Dr. Hakemian, Nurse Amanda and the tech is Tabi. If you don t want to help people, please find another job professional.
Please for the love take yourself and whoever you care about to Vanderbilt. Tennova is a death trap. Never before have I seen first hand how much doctors only care about insurance coverage rather then the well being of a person. My daughter miscarried her son because of the lack of treatment and she was discharged from Tennova without a care. She could have died by bleeding to death. Thanks to Vanderbilt she is alive but her son did not make it. Rest in Peace Baby Christopher
Worst ER ever! Took my husband in via ambulance about 12 hours after his first surgery last night for some complications he was having. Went more or less just to make sure everything was okay because the symptoms he was having were very concerning. We got there around 10-10:30pm... was discharged at 3:45am. In the 5 hours we were there it was not a positive experience. 3 hours of the 5 hour wait was waiting for a nurse to come redress his knee. Upon discharge, when the nurse was redressing his knee (they had to cut all his dressings off to inspect the area) my husband was obviously in pain; one of the nurses told him to stop whining . She cussed at things & was just down right unprofessional. Then went on to tell us don t tell my bosses! . The staff are uncoordinated. No one seems to know where they re supposed to be or what they re supposed to be doing. Would get better medical care at the circus.
Every time I go I always have good care. I ve never had a bad experience. They are pretty good place I think. The last time I went for labs the lady did AMAZING! I ve never experienced a better venipuncture.
1 star is too high of a rating, If you can get to Vandy or Centennial do so, you'll more than double your chances of living.
I spent over 3 hours waiting to be seen and I never did so I went to another urgent care facility. The only person I saw was to get the information to bill my insurance company $500 for doing nothing. Terrible and dishonest company.
This is part two of a two three part review that I will be posting daily to any all healthcare care reviews, local news agency who maybe doing a story on lack of care at your hospital and any blogs, as well as state agency as I can everyone who is listed in the review cab be assured I have informed the state board of lisence for whatever discipline your hold of the all of these facts .
RE : Anitra RN case management
You brought in the police to my room when you told me about a Medicare discharge that you said you had but actually didn t . I asked why are the police in here ? You said you didn t know? You had just gotten to the hospital. I was told by Brie RN that in-fact you told them you had just gotten off the phone with me and that I had cussed you out. You and I both know that didn t happen call can be traced and they will be able to look and see that you and I only spoke once and that there was not any threatening or cussing at you done by me you even said you would call the doctor and call me back . You are a bold face liar you know and I do . I will continue on a daily basis post comments about you and Dr Mahrindra until the hospital CEOAlex Villa agrees to see me . You are a great liar and are very dangerous you should never have any patients in your care because you will lia and don t care how it affects others . I know this isn t your first complaint about being deceptive because you did it so well . So well that it has stuns me and scares me at the thought of the things you ha e gotten away with . But that s all over I m bring in your deceitfulness to the surface but I m sure people who live and work with you already know that about you , they have had more time around you and know how you operate my hope is that it s just you and not the entire hospital. I ll pray for you you ah e a black heart and soul. But you that .
This is the second horrible experience at this so-called hospital. You want to give the benefit of the doubt, and when you do get good care (once) one time does not make a pattern, it s more of an anomaly. It s obvious you can write all the letters you want but they don t get taken seriously.
When your doctor sends you to the ER to be admitted be prepared to end up down the rabbit hole. When you sit in a room for 4 hours with NO ONE checking on you or letting you know status, that indicates a HUGE communication problem. You are suddenly at the mercy of the ER who cares NOT ONE BIT about why your physician sent you there. They may think that hospitalists are necessary, but ONLY if they follow what the admitting physician says, not take over and make up their own diagnoses.
I don t like to use the word HATE but I truly HATE this facility. These people have absolutely no compassion when it comes to family members. I came very close to telling one PACU nurse to check herself when she lashed out at me and told me to get ahold of myself. Wait...what????? Are you KIDDING me? You don t even know me. There is NO support system for families. They just keep you in the dark and feed you BS and expect you to just be okie dokie with it.
I ve tried appealing to the CEO but he obviously considers our concerns a joke.
Below is just a fraction of yesterday s events: I m exhausted...
Update:
In a nutshell: My husband went in for angiogram this morning. When the doctor started he attempted the radial artery, but when he reached the subclavian artery near the aortic arch, it appeared to be to tortuous to continue further with the guidewire or catheter and the doctor didn t want to risk it. He then went through the groin (femoral artery) to complete the procedure.
When he got to the left anterior descending artery (major artery over the front of the heart) he attempted an FFA (fractional flow reserve) to measure the pressure in the artery to determine the amount of blockage. They encountered a Bluetooth glitch at this point and it took 45 minutes for the IT personnel, Cath Lab director, director of nursing and the cardiology department staff to attempt to fix the problem. Apparently, if the system is not used on a regular basis it drops offline and the IT people are supposed to be monitoring it to keep it on line at all times (go figure). Needless to say, that set them back over an hour by the time it was over and done with. Otherwise the doctor said he was going to have to transfer him to Nashville to have procedure completed!!!!!!!!
The doctor was able to do the FFA to the left anterior descending artery and determined (according to guidelines) that there was enough blockage to warrant a stent placement. So he deployed one there. He then attempted a fractional flow assessment to the right circumflex artery (the big artery down the back of your heart) but at this point, it had been almost three hours and had reached the conclusion that too much contrast dye had been used. 240 cc plus or minus 60 cc of wiggle room.
So now we have to come back to this hell hole in three weeks and do this all over again!
That being said, he s going to give him a rest and bring him back in three weeks for another catheterization and possibly another stent. He doesn t know at this time. He just wants to make sure that there s no blockage to the RCA.
Otherwise he s doing fine and in good spirits. I on the other hand am on the verge of a nervous breakdown.
Turn around and RUN! I wouldn't bring my dead cat to this hospital! My family member was a patient here and she was on the verge of losing her life. The lack of basic care, nurses walking around with no clear answers. Being told many times oh I need to call the doctor, I don't know. The whole time I was there 3 days, I seen one doctor. Thinking I was going to get some answers on my family member condition and the doctor was absolute no help. It was unbelievable ! At that moment I took control and got my family member transferred to Nashville. My family member ended up staying in the hospital for 2 weeks because of everything that was going on. Tennova was trying to discharge her with no answers and she was getting worse! The treatment she received was horrible, nobody deserves this poor medical treatment. Please think twice before going!
Don't go to this hospital if you have a real emergency you seriously could lose your life's They don't seem to know what emergencies are. The staff is under trained and waiting times no matter the crowd is unreal.. Go elsewhere if you have a life threatening emergency... Some one had a seizure in the waiting room and the crowd was more helpful than the staff.. The staff looked like they never seen someone have a seizure and LITERALLY stood there watching. I have never seen a hospital this HORRIBLE!! They would get -5 stars but you have to at least touch a star to write a review..
the patient accounts are completely INCOMPETENT. I didn't receive a bill for my daughters trip to ER for a year and paid it as soon as I got a bill. I have spoken with them on several occasions and sent proof of payment, yet they now have turned it over to a collections company.
I'm currently here with my mother who has cancer. Rude staff, unhelpful doctors. They wont transfer my mother out to Vanderbilt which is where her oncologist is. Shes in fragile health they're acting like what's wrong with her isn't serious enough, mind you, the doctor would've NEVER found the problem if I didn't suggest the correct testing for my mother. The most unprepared, unprofessional staff ever. They're complaining about understaffing the whole time, and the current charge nurse is saying she will quit tonight.
Stay away from here!!
Sat in the ER for 9 hours unconscious from a car accident before I was brought back to a room just to sit there another 2 hours before getting my catscan and a pain medication. Was there a total of 14 hours. I wouldn't even rate this hospital 1 star if I didn't have to in order to leave a review. By the way, by this hospital changing it's name from Gateway Medical to Tennova Healthcare didn't change a damn thing, it's still just as horrible as ever. Only thing they are good for is delivering babies anything else go to tri-star hospital or vanderbilt in nashville, if you value your life.
(Edit- they are sub-par when it comes to babies, go somewhere else if you have the time)
When I gave birth in this hospital I was treated like an animal. The nurses did not check on me at all. I had to continue ringing the emergency call button what seemed like forever. When they finally came they had an attitude. I barely could walk my lower pelvis was hurting so bad. My son was born with a broken clavicle. Smh. No wonder why African American women mortality rate is high after giving birth! This hospital is a prime example why!
Two weeks later someone from the hospital had the nerve to call me and ask how my experience was. When I started to complain they quickly cut the interview short. To my black sisters please try to make it to nashville to give birth! My son and I are lucky to be alive!
Also, on a different note; when you are sick and go to the ER the average wait is 5 hours!! But when you go to the back to be seen after your long wait in a crowded ER THE BEDS are empty! EMPTY!!! I asked them why?? And the nurses told me it's because them BEDS are reserved for people transported via ambulance. So last time my son was sick I called the ambulance instead and was tended to immediately.
If you need to be seen immediately your better off calling the ambulance.
Waited 4 hrs to find out my son wasn't allowed back not to mention th343 so rude
tennovaclarksville.com
