Staybridge Suites Times Square, NY Review

Very happy with our stay. Great staff, great location, nice rooms

great hotel- top notch service and staff! rooms were very nice.. great breakfast and fitness facility... great place to stay in the city!!!!

Excellent location, downtown Manhattan. Bilingual staff and very well predisposed. Includes varied and plentiful breakfast. recommendable

Ive been coming to this hotel since it opened some 15 or more years ago, and its now time that it should close. at the very least for a gut renovation. The photos which show the air conditioning unit in my last room just a week ago could easily be swapped out for any room during my last several stays. Bottom line is this place is disgusting and a health hazard.
Do yourself a favor and stay somewhere else....

Free gift for member(certain level) good view, clean room, nice service.

The maneger Gil was very nice and took care personaly with a problem I had.
The elevaters need a renovation
Location is good.
Staf and the food are good
Nice bar with life singers

Very helpful staff, friendly the reception and concierge, organised our cab return to airport, good breakfast, it's limited but perfect for a start for the day ahead, rooms were clean, warm with a powerful hot shower, TV and a mini kitchen, room safe is always handy too, bed was very comfortable which is not always the case in even high end hotels, I liked the feel of the place, plus complementary drinks some evenings and we had a great evening drinking and playing cards on last night, sounds boring but after 5 full days it was nice to hang out in the main area chilling on comfortable sofas

We have stayed at this hotel a couple of times now. The staff is very friendly and accommodating. They have free breakfast, which is always nice, and watched our bags before our room was ready. Definitely a nice place to stay.

The location wasn't great (times square and next to a parole office) but it was very convenient for tourist stuff. The room was pretty large and had everything one might need plus more. The staff was very accommodating. It wasn't a very sustainable location however, didn't even have the option of reusing towels.

I'm truly confused by the number of good reviews on this hotel. The single good feature of this hotel is the staff. Let me list out for you the negative aspects of staying in this hotel.
1. The hotel was exceedingly busy with only three slow moving elevators, and at times, out of order.
2. The hotel room was infinitesimal. If you are not athletically built, you will not fit into the shower. There is no bathtub, and as this as marked as a family friendly hotel. I hope your babies are comfortable showering.
3. The sink did not drain.
4. The lights flickered while on.
5. The lights eventually burnt out in more than one place.
6. The bedsheets were bloodstained. I have pictures.
7. The air conditioning came off and on at its leisure, not when the temperature was achieved.
8. The television had two channels that did not work: the two children's channels.
9. There was not toilet paper provided for four people over four days.
10. Shower and bathroom were both dirty with hair stuck to the walls of both.
11. Shower temperature fluctuated drastically any time shower was on.
12. Room was not vacuumed for four days.
13. Bathroom fan did not work.
14. Note that windows open enough for a small child to fit through.
15. Breakfast is free but seating is not. Hotel was too busy to find seating every day of our stay.
We've had fantastic experiences at other upscale hotels for similar prices. I would suggest a hotel outside of Times Square, as all the best things about NYC are not Times Square related. Save yourself the headache and enjoy your trip at a different hotel.

love this place, cheap but full equipped room, good internet, laundry room you can use and they seem to have non stop little events great ihg place to stay in NY

AWESOME hotel! AWESOME front-end staff! Great room-service, very well-appointed rooms with everything you need! Great breakfast!

Great location, within walking distance of everything

Great location very close to all the Times Square action. The rooms are clean and inviting. All of the staff I have encountered have been welcoming and helpful.

Room clean and large .... Breakfast was adequate, also for the German appetite can be found something, if you not only fast food breakfast .... All very friendly and helpful

Perfect. Good location, friendly staff and breakfast in the morning

Just got back from a trip in NYC and stayed at this location. And it was awesome. From the front desk staff, the location to everything , the beautiful decor and cozy rooms it was a great choice. I will be coming back!

Clean rooms, comfortable beds, good breakfast. If you need GF, the breakfast servers on the main level can make you toast, just ask. The walk to/from the subway is bumpy for pulling suitcases, but convenient when not burdened.

Clean with a good breakfast. Only complaint is that the room reeked of salsa

I was there for two consecutive years of the New 2016 and 2017 marathons. The rooms are very small. The morning breakfast buffet is excellent and they also allow you to prepare something to take away for lunch. The morning of the marathon kitchen open from 5am !!!! Perfect for marathon runners.

The first room we had faced a brick wall and an ally with garbage cans. We asked to be moved and though they stated they were overbooked they moved us to a room with a partial view. The rooms were pretty sparse and basic but the manager was helpful and amazing, and the location made it possible for us to walk all over and around Times Square.

ouf i loved so much this hotel it was awesome. and the place was the best near times square

Be Careful not to forget your items there. They will Take it!
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I had a business trip where I had to stay in this place. The place it nice and I had a good stay, except one thing. When I returned to DC, where I live, I found out that I forgot my 200$ Electric Toothbrush. I called the next day and they said the "House Keeping" didn't found it! It was in the bathroom where a blind can locate it, but it is "mysteriously" disappeared. It was work "one-night" of stay in that place and now I have to get another one just because their housekeeping decided to get that instead of delivering it to lost and found. Worst stay ever. Not recommended if you might leave your stuff there by accident

Great location, rooms are big, wifi is fast and free, breakfast was included, from pancakes to scrambled eggs , fresh bagels among the many kinds of food offered. All fresh . The staff was extremely attentive and welcoming. Overall superb experience. Highly recommend this place.

Very nice staff .. Great location .. Free internet in the rooms .. Free breakfast ..

The suite was very complete and nice but lacks elevators on the building, you either need to stay very high up so you pick the elevator when is empty or very low level to use the stairs, otherwise you will spend lots of time trying to get down on busy time like breakfast time.

Stayed in October 2013 and it was a great stay. It's clean, nicely appointed and the service at the front desk is impeccable.
Thanks.

Prime location next to many great restaurants, theaters, bars, and attractions. Very clean and helpful staff.

Great place to stay central to just about everything you would want to see helpful staff great room plus breakfast was a godsend for your day ahead will be back

The elevators are terrible! Often waited more than 20 minutes for one to get to our floor, only for it to be packed full already. One of the three was out of order for some of our stay, which I know was part of the reason, but it became really annoying and frustrating. The amazing staff and the great breakfasts made up for it to a large extent.

The staff members was most all nice and kind. But the guests are a problem. It s 2:36am and I ve complained 3 times already about the loud music on the apartment on the side and apparently the security came upstairs, knocked at the door and since nobody answered they just left. I m calling the cops. I m paying to staying in a hotel and the same right they have, I have to. You should at least respect the others privacy. Really disappointed with the disrespect of others and the hotel security staff.

Minimum 1 lift down, see 2 during the week we stayed. Otherwise nice staff and very comfortable beds.

I liked the hotel, I think they should add more food in their breakfast

Nice hotel with kitchen in the room and large bathroom

Good location. Closer to times square. Everything is great except for the slow check in process.

Repairs going on all day opposite our room door with unbearable machine tool noises that drove us out earlier than we'd planned on our first day here. Then on the second day we had money stolen from our room and our belongings ransacked while we were out. Treatment from staff on the matter was appalling to say the least. Their resolve was that they provide safes in the rooms and we didn't use it so they can't help as they do not see any abnormal event from their investigation (investigation being they checked the room access log and found that only their staff cleaners went in to clean the room which is "normal"). Another staff advised that we have spent our money and left our room in a particular way without knowing. No one bothered to come upstairs to assess the situation, we took our bag down to reception to show the managers the situation, couldn't sleep that night as the knowing that someone came into our space to rummage through our belongings was violating enough, but this nonchalant treatment with almost suggesting we're crazy added salt to injury.

We tried not to let this event ruin the entirety of an amazing NY experience we'd had prior.
But I wouldn't recommend this place to anyone.

The beat hotel in Manhattan. Hey hace a great breakfast INCLUDED!!! The personal its really increible. They have a laundry free to use and a social hour with wine a food. This is my best stay in Manhattan. Thanks

One of the ugliest hotels we have stayed at. On one side of the bus terminal, with sidewalks full of homeless people, drug addicts and foul smells. The rooms in shabby condition, dirty, poorly preserved. The carpets smelled awful, perhaps because the rooms have kitchenettes and pets. Badly faced and rude staff. A very bad experience, definitely.

The freshly renovated fitness center is fantastic compared to standard hotel gyms!

Very good location. But Very small room breakfast was not good at all . Eggs n bacon only in hot n all mixed up . Very poor WiFi .

Rooms were small and no view. Not what we expected for a suite. Toilet did not flush properly. Breakfast was just OK. A fair walk to anything. The concierge on the first day was helpful; however the new one on the second day was a con-artist. He told us we HAD to buy tours from him in order to have them booked. Not true. We saved money booking elsewhere. He also told us that it would cost $95 to get the hotel car to take us to New Jersey, and not to bother with a bus because it would be at least $60 to take a bus for two people. We walked to the bus station and it only cost us $6 in total for two people. We should not be CONNED by YOUR EMPLOYEES!

Very good service. Breakfast is good. Service is quiet and fast. Employees are helpful.

The room was small but very nice. The bed was super comfortable. Breakfast was a full buffet with lots of options and was delicious. We parked our car with the valet but just wanted to walk around the city after checking out. The hotel let us leave our bags with them all day. The staff was friendly. All and all excellent hotel. I would definitely stay again.

The staff was very welcoming. Highly recommend, the stay was great and the room was clean. Checking in and out was a breeze. I would definitely come again.

Excellent hotel, very well located, full breakfast and a brunch three times a week with which you can dine, but want to go out in the room has a full kitchen and a large TV.
The employees are very attentive and are attentive to our needs, it is a little expensive but if they can afford it it is worth it.

Ideally located hotel, helpful staff, very clean room but very small for four people, the breakfast is gargantuan and extremely varied.
The big downside lies in the time spent waiting for one of the three elevators ... 15 to 20 minutes of waiting in the morning for breakfast (over a ten-day stay we therefore waited nearly six hours in front of the 'elevator).

Definitely recommend this hotel especially if you are doing an extended period of time. Close proximity to a lot of tourist activities and extremely friendly and knowledgeable staff.

Excellent service and courteous staff. Located next to Port Authority bus terminal and near train station. Great experience for tourist.

Very good location and the room with all the equipment we needed

Small rooms that were not well kept. The breakfast looked unappetizing so we ate out every morning. Sometimes free is not worth it. The elevators are horrible. Be prepared to wait for a ridiculous amount of time to get down to the lobby. If you are anywhere below the 20th floor the elevators will all be full when they get to you so be prepared to walk down if you want to get out in the morning. If you stay on a higher floor, be prepared to stop on every floor on the way to the lobby with angry people looking in the elevator that is full because they have trying to get on to one all morning. Stay somewhere else and save yourself the headache!

Hotel well located good breakfast good your break from 17 to 19 3 times a week, the concierge is girl lacks fluency and only 1 person understood Spanish others did not try

Comfortable. Housekeeping is spotty. Was promised one rate to extend a night but was charged a more expensive one.

Good service and spacious apartments. Good location and quiet x the night.

Everything was very nice. Room was clean and well stocked. We had a kitchenette and we had everything we needed t cook if we wanted to. Staff was very friendly and professional.

Very clean and tidy room . Comfortable bed. Great breakfast included. Good value relative to other Manhattan hotels.

Hotel was clean and room was spacious however don't pay extra for a view as I six and it was so not worth it they charged me more for a view of a parking lot and my brother who didn't get a room with a view was on a higher floor with a better view than what I got and paid extra for

Visited New York City 3 yrs ago. The hotel is just a couple of blocks south of Times Square, in Hell's Kitchen. The neighborhood has definitely improved in the years, but keep in mind that it's still Hell's Kitchen. Stores around are generally pour, I remember walking past a sexy shop and a parking lot, but as you get towards the 8th Ave, you'll just have a better visual of the city.
As the hotel faces the Port Authority Bus Terminal you'll probably see dozens of cars parked on the roof. I remember finding it odd at first, but then I realized that bus terminal (which is something like 5 stories tall) meant the absence of a possible skyscraper, so this gave me a wider perspective of what was around me.
Rooms are large, clean and comfortable. All of them facing Upper Manhattan.
Breakfast is very good, though a little repetetive, kind of serving same things day after day, and after a week you just get enough.
Doorman was extremely kind, along with the receptionists and the concierge. Highly suggested!

AMAZING! Located close to everything in NY!
I was very pleasantly surprised by this hotel, fair prices and everything you could want and more included! Five years ago I stayed in a very high end expensive hotel in NY, and Staybridge blew them out of the water!

Pros: Air conditioning, good location, free breakfast/happy hours, free wifi, free laundry, big rooms, helpful staff etc...

Cons: sloooowww elevators, advise to stay on a lower floor so you can take the stairs! Somewhat a seedy street, but never felt unsafe at all.

The worst IHG hotel I've stayed at in NYC and I've been to many (several Holiday Inns and HIEs and a Candlewood). I am an elite ambassador and travel often. The front desk staff was not welcoming and did not mention my being a part of their rewards program which is standard across all IHG properties. I asked for an upgrade and was told I had already been upgraded. Not sure what the upgrade was from but it was nothing special and no view. There were 2 broken light switches, the cover of the thermostat broke off when gently lifted to turn on, the shower/tub drain did not drain (think ankle deep, standing water), the bathroom floor was dirty, and the toilet broke which turned into a 6am maintenance ordeal. I was looking forward to a good night's rest after traveling all day and experiencing NYC at night so the maintenance wake up call was a huge frustration. That on top of sand paper sheets left me with very little sleep. I should also mention while the toilet in our room was out of use I had to go down to the lobby to use the restroom which didn't have toilet paper. Icing on the cake as they say.

I will never stay here again. If you're IHG loyal find another spot within the brand but do not, I repeat, Do Not stay here.

Beautiful hotel very friendly staff every day there is free coffee, Monday Tuesday and Wednesday from 5 pm to 7 pm there is free food and drinks

Staff were friendly, but the biggest knock would be slow room service. We were done with our day and back to the hotel before housekeeping could come by 2 days out of 3. No biggie, just a little disappointing when you are paying so much for a bed and have to clean/restock it, too. Rooms were nice. Location was not ideal. Too much noise, trash, and congestion in midtown. Next time we'll be looking for a place in lower Manhattan.

Decent sized room with a good view. Good breakfast selection. If you need to use the elevator on the weekend, allow time... 3 elevators and a long wait.

Hotel was fine. Water was gross and cloudy. Breakfast wasn't very good but was included with the room. Free wine and beer in evening. Good proximity to Javits.

First time staying in New York, and boy what a disappointment.

I would give a lower rating, but can't.

I was skeptical about this place from the start, but the reviews of over 4 stars misled me to believe that this would have been an ok stay.

I flew in for a business trip, was politely greeted, and when my reservation was booked, it was incorrect from what I had requested. The front desk person, Shelly, was always courteous and polite and asked us to manage for one evening and that we would get things rectified the following day as she was sure there would be availibilty.

*** keep in mind I'm checking in on a Saturday night in New York ***

So I get to my room, ON the surface all looks good. It's a bit cool so I want to adjust the thermostat, I see some brownish/blackish debris with blue bits on it inside the vents...i question turning it on. A quick call to housekeeping, they send up a technician to address the issue.

He says it's dirt/dust.

I know better, it's mold.

See my pictures, that's after they "cleaned" the vents.

Then he adjusts the heater, and it starts blowing chunks of dirt on the bed...

From my room, I can:
-hear toilets flushing from other floors
-distinctly smell sewage/methane/fart every now and then
-hear the fridge condenser going all night

I put up with it, I think 1 night...cant hurt, even though I'm paying for this.

Following morning, wake up head down to speak with front desk about moving to another room as my reservation was incorrect...the person behind the desk, Amanda, who's also the manager, as she says, says that nothing can be done and that Shelly (from the previous night) was wrong, they cannot accommodate any change.

Here I am, and the manager is showing no sense of trying to find a solution, no willingness to help or understand my frustration.

So what would you do?

Here's what I did, it's now 12pm, clocks have just sprung forward I pack my things and just check out.

Normal check out time is 11am, so had the clocks not sprung forward, I'd be OK but I'm charged and extra night just as I'm checking out.

Amanda, tells me her guard is up and that she can't deal with the situation, and walks away completely.

Here I am, in NYC the first time. What a disappointment in hospitality service, what a disappointment for New York.

Make sure you protect yourself.

Do yourself a favor, and no matter how good a deal, pass on Staybridge suites.

*** be sure to check the pictures, that's what you and your family are breathing in ***

Hotel very well located, staff listens. to recommend

The rooms were nice, but the shower door leaked so the floor was extremely wet almost flooded. During our one-night stay, we found the staff to be friendly and attentive, and the overall value to be very good. Deducting a star because of 3 (minor) reasons: 1. The bathroom leaky shower door, 2. The elevators take a looong time to service 31+ floors, and 3. The tiny sitting area in the front outside the lobby just lets in too much smoke from the smokers who congregate there. Other than that we enjoyed our stay . My wife did not complain about the room so that is a positive rating right there. Breakfast is included and yes, we would come back to stay again.

Staff super concierge extra service super clean room

A decent hotel close to times square with complementary breakfast

Close to times square, absolutely horrible elevator wait times during peak hours, rooms are clean, staff is friendly, despite being new is showing its age.

It is a very nice place and very well located to be able to get to know the city.

Reasonable price (for NYC). Room spacious with two queen sized beds, bathroom and kitchenette.

Location perfect for major sights, Times Square, Empire State etc.

On the whole, very good but the elevator is a disaster waiting up to 30 minutes after breakfast!

Marie Claude
Three weeks ago
Very well located hotel just minutes from Times Square, Broadway, subway. Took two rooms for four: had to fight to get the window closed in the children's room, which overlooked the street and the bus station, as a result, they had to buy earplugs to be able to sleep. Ours overlooked the garbage room but we didn't have the street noise and the nightly announcements of bus departures. Very rough cleaning in both rooms: dusty lampshades, hair in the bathroom that has never been vacuumed. The rooms are a bit dated, closet a bit small. Three small elevators for 42 floors, which could give long waits at breakfast time. Breakfast very sad, not very good, spread over 3 rooms forcing us to move from one room to another because, for example, hot milk in one room but not in the other. In addition, the breakfast staff were not always very friendly unlike the reception staff who greeted us very kindly as well as the porter and the person who booked the shuttle to the airport which turned out to be very effective.
We were therefore very disappointed with the reviews we had read.

Very close times square, in fact the rooms were well serviced and the city views were great. The hotel is also close to many food stalls and restaurants, directions are rather hard though.

Wifi issues, no coffee and fridge had garbage from previous guest.

Great week-long stay. The breakfast bar is complimentary and very nice. You get a complimentary drink at certain days of the week. We were greeted by a guitar-playing employee that was very helpful in getting us settled. Only thing was that the elevators were a bit slow. If staying here, stay on a lower floor to help with this. Otherwise great stay.

Nice location, big and clean rooms.
Breakfast is good but not excellent

Stayed here for 4 nights and apart 1 from 1 staff member everyone else was very friendly and helpful. Breakfast was good, gym was good. I did message them about something but they never got back to to, would have been 5 or it wasn't for those 2 things

great value for money, location and service. Would return ...

Excellent hotel, in every way.
Ideal location, just a few minutes walk from Times Square, subway stations, Port Authority, shops, warehouses and different types of restaurants.
Large, comfortable rooms, always clean and very complete. They have super spacious and comfortable beds, a fully equipped kitchen with utensils, a stove, a coffee maker with free coffee every day, a dishwasher and a large refrigerator, and a full bathroom with free amenities.
It has free WiFi throughout the building.
Breakfast is extremely complete, varied and with fresh and high-quality food, as is the aperitif service that is offered from Tuesday to Thursday afternoon. In addition, there is a free 24-hour coffee and tea service.
The staff is multilingual, and is always ready to help or resolve any inconvenience or concern that the passenger may have and advise them on what to do or how to get to the attractions or places of interest in New York. In addition, he is always very friendly and provides personalized attention to each guest, making the stay even warmer.
Free laundry service is provided, and rooms are cleaned daily.
There is a small pantry open 24 hours, where food and basic items are sold.
Despite being very crowded, the elevators are sufficient to transport all passengers without delay.
It is definitely a wonderful hotel, and I would not stay at another on a new visit to New York.

It is impossible to communicate without feeling attacked by Sherry at the front desk, the rest of the staff is more willing to solve the needs.
They also charge the cleaning of the room separately and we had not been notified. The elevator takes forever.
The bed is very comfortable and the location is good.