First time staying in New York, and boy what a dis...

First time staying in New York, and boy what a disappointment.

I would give a lower rating, but can't.

I was skeptical about this place from the start, but the reviews of over 4 stars misled me to believe that this would have been an ok stay.

I flew in for a business trip, was politely greeted, and when my reservation was booked, it was incorrect from what I had requested. The front desk person, Shelly, was always courteous and polite and asked us to manage for one evening and that we would get things rectified the following day as she was sure there would be availibilty.

*** keep in mind I'm checking in on a Saturday night in New York ***

So I get to my room, ON the surface all looks good. It's a bit cool so I want to adjust the thermostat, I see some brownish/blackish debris with blue bits on it inside the vents...i question turning it on. A quick call to housekeeping, they send up a technician to address the issue.

He says it's dirt/dust.

I know better, it's mold.

See my pictures, that's after they "cleaned" the vents.

Then he adjusts the heater, and it starts blowing chunks of dirt on the bed...

From my room, I can:
-hear toilets flushing from other floors
-distinctly smell sewage/methane/fart every now and then
-hear the fridge condenser going all night

I put up with it, I think 1 night...cant hurt, even though I'm paying for this.

Following morning, wake up head down to speak with front desk about moving to another room as my reservation was incorrect...the person behind the desk, Amanda, who's also the manager, as she says, says that nothing can be done and that Shelly (from the previous night) was wrong, they cannot accommodate any change.

Here I am, and the manager is showing no sense of trying to find a solution, no willingness to help or understand my frustration.

So what would you do?

Here's what I did, it's now 12pm, clocks have just sprung forward I pack my things and just check out.

Normal check out time is 11am, so had the clocks not sprung forward, I'd be OK but I'm charged and extra night just as I'm checking out.

Amanda, tells me her guard is up and that she can't deal with the situation, and walks away completely.

Here I am, in NYC the first time. What a disappointment in hospitality service, what a disappointment for New York.

Make sure you protect yourself.

Do yourself a favor, and no matter how good a deal, pass on Staybridge suites.

*** be sure to check the pictures, that's what you and your family are breathing in ***