The worst IHG hotel I've stayed at in NYC and I've...

The worst IHG hotel I've stayed at in NYC and I've been to many (several Holiday Inns and HIEs and a Candlewood). I am an elite ambassador and travel often. The front desk staff was not welcoming and did not mention my being a part of their rewards program which is standard across all IHG properties. I asked for an upgrade and was told I had already been upgraded. Not sure what the upgrade was from but it was nothing special and no view. There were 2 broken light switches, the cover of the thermostat broke off when gently lifted to turn on, the shower/tub drain did not drain (think ankle deep, standing water), the bathroom floor was dirty, and the toilet broke which turned into a 6am maintenance ordeal. I was looking forward to a good night's rest after traveling all day and experiencing NYC at night so the maintenance wake up call was a huge frustration. That on top of sand paper sheets left me with very little sleep. I should also mention while the toilet in our room was out of use I had to go down to the lobby to use the restroom which didn't have toilet paper. Icing on the cake as they say.

I will never stay here again. If you're IHG loyal find another spot within the brand but do not, I repeat, Do Not stay here.