Attentive staff, spacious room, well equipped with kitchen and utensils, clean bathroom and bed. From Monday to Wednesday there is social hour from 5 to 7 pm with drinks and buffet at will, varying the theme every day. Great lodging close to Times Square, Broadway and outrls sights.
They serve free breakfast, and dinner. Beds are very comfortable and elevators are quick
The managers reception and breakfast we're horrible.
While the location of this place is good, it is a bit too run down and poorly run to compete with neighboring hotels. Just in our one room, we had missing seal on shower so it leaked on floor, sheets were too short for bed so feet were on bare mattress, and broken curtain rod so we could not open the shade. The elevators have not been updated to run floor intelligently, so frequently have to wait 15 minutes for an elevator with enough space to get on. And to top it off their choice of cleaning supplies smell like bathroom at gas station.
Great staff. Helped us out when our daughter who was staying out here for school decide she'd like to stay with us here the week too. Gave us a free upgrade to a two bed room. One side does view another hotel but the other side has a pretty good view. You can just see the tip of Times Square. Of course, this means Times Square is within walking distance as well as the port authority. Plus, full free breakfast and free guest laundry.
Great hotel, IHG never lets me down when it's time to pick hotels.
Nice rooms, good size and decor. Friendly staff all the time, willing to help you with anything. Very clean and neat. The breakfast Is ok. The only problem is the waiting time for the elevators, too much guests for only 3 elevators.
Great place to stay if your into the tourist time square thing. The elevators are incredibly slow and unless you want to walk 20 flights your going to be waiting as much as 15 minutes. Also the breakfast selection isn't great. Sadly no waffles. Pretty close to the subway but a good half a mile walk to the main time square subway station. All around a pretty good place to stay.
Elevators were horrible, had to give your self 30 extra mins going up or down. It was painful. Would not recommend this hotel.
Rooms are cosy, breakfast is great and the hotel is well located.
Don't stay here, they don't have enough elevators so it's pain in the ass on any regular day and when one of the three they have breaks like this weekend you will loose 2-3 hrs of your day and get frustrated...so not worth the money, spend your $300 per night somewhere else in the area
Clean and comfortable. Staff was friendly and helpful. Free breakfast buffet was good. Very pet friendly.
Such a nice service! The room was perfect too. You can also book a room online for this hotel and go there and pay in cash and not necessarily with a credit card.
Hotel very well located, one step away from Time Square. Large room with view of the city. Breakfast copious but little varied (do not expect a buffet type Parador). Exasperating elevator problem. Before booking, check that it is fixed. They take weeks with the issue and it is unsettling ... If it were not for this problem, I would give it 4 stars.
Small but well kept rooms. I felt like it was very clean..especially the bedding was white, crisp, and it has a small efficiency kitchen..including an apartment size refrigerator and freezer, microwave, stove top, dishwasher...cabinets with utensils, plates, glasses pots. Close to Lincoln tunnel, fair walk to Times Square and Hells kitchen, perfect walk to enter the North part of High-line. Serving a nice breakfast buffet in 3 areas of hotel as well as a nice 5 pm selection of drinks and finger snacks. Enjoyed and would return.
Rooms are not very clean, found bugs on my pillow and bed sheet, front desk assistance is not immediate, I d been standing there for almost ten mins and there s nobody trying to assist me.
I traveled to NYC for work (high season of work and should be in the office from 10am until 4am the next day, so for 10 days). I had a very bad experience with this hotel. First, the room was nice, big, comfortable bed, but it had a lot of dog smell. Which I thought was weird, until I saw a couple with a giant dog in the next room, and I realized that it is a pet friendly hotel (they allow pets). I have nothing against dogs, but they should have well-divided environments that allow pets and those that are free of pets (or at least noticeably improve cleaning, disinfect, clean the carpets). The smell of dog in my room was very strong. I had to wait for the elevator for at least 10 minutes, and I was lucky to be on one of the higher floors, because if I had been in middle floors, the elevator would have always been full. The normal buffet breakfast, at times grumpy. And what did fill my patience for 3 days in a row, after 18 hours of work every day, every time I arrived at the hotel at 4am and went up to my room I could not access it because the access card did not work. They made a lot of problems with the credit card and the authorization form. They debited from a card the total amount and nevertheless they kept almost $ 600 dollars of my credit card for 15 days, they did not respond to my phone calls or my emails. When I paid 2 hotel days I asked for an invoice and they told me that they could not give it to me until the end of my stay (but they did demand that I pay every day in advance). The day of the check out, I demanded the invoice of the rest of the stay and they denied it to me because the credit card with which I paid the stay was not in my name (authorization form sent twice and without answer by the hotel), I asked them to please send it by email to the card title, but they never sent the invoice. Many complaints without response. Bad attention mainly from a receptionist with unnatural blonde hair, I wish I knew the name. They did not replenish bathroom amenities. And it seemed very expensive (around 300 US dollars a night) for mediocre service. Definitely or I had bad luck, or this hotel is not worth it. It is well located, close to Time Square although a little dirty area. I do not recommend this hotel at all. I only spent about 6 hours in the hotel, however I was stressed getting there every night and there is a new problem every day. More stressful than all the hours I spent working. I had to stay in NYC for 3 more days, but I decided to take a risk and I did not extend my stay here. I checked out without having a reservation at another hotel. I did not want to continue paying so dearly for such bad service. I have stayed in many hotels and it is not possible that this hotel is 4 stars. Not recommendable.
The staff was very friendly and accommodating. There was a large selection for breakfast. The rooms were very dark and not very modern, but ok if you only sleep there. At the elevator you can already spend 5-10 minutes with the whole people and the many floors.
Excellent location, good service and good vibe.
Absolutely recommended
Location is awesome! Just 2 blocks from Times Square! Service is good too. Rooms are roomy and view from. The 31st floor is amazing.
The hotel is very nice and gives you a great deal for the room. The staff is very friendly and professional.
The hotel has a problem with the Spanish credit cards, we were in a very complicated situation and the hotel did not give us any solution, even though those same cards are valid in any New York business.
I have been comparing all week and value for money is perfect. We stayed my 2 children, my husband my father and I, in the double with city views. The very comfortable beds, the beautiful views, is two blocks from Times Square, Madison Square Garden, on the same street ten minutes east of the municipal library and 5th Avenue. Super friendly and helpful people, they speak Spanish, everything is super clean, which I appreciate. The room one of the most spacious I have seen in NY. The kitchen helps a lot and the micro and the vitro already ... The wifi works uninterruptedly perfectly. Breakfast very grateful because it is enough to start the day. The coffee is not bad at all. The happy hours in which it is served free of charge are also appreciated; Beers, wines, juices and a snack that varies with the day. Definitely a 10. I would definitely return. I definitely recommend it.
Great hotel. Jamie the singing bellman was awesome!
Having stayed at this hotel multiple times I really feel it is worth the 5 stars. Rooms are good, bathrooms are clean, staff are friendly. The hotel is kept clean, both the public areas and the rooms. Staff are all very friendly while remaining professional. Breakfast is included free of charge which is a good bonus. If it's not to your taste (as it is not to mine) then eat breakfast out. You're in NYC and spoiled for choice. The only drawback is the painfully slow lifts/elevators. There's a real problem here. One morning I waited 9 minutes with another guest. It felt like an eternity. Having said that, I keep going back. Just shows how good everything else is.
Very well placed. Well equipped, fridge and microwave in the room. Friendly staff and hearty breakfast
Very good hotel very close to everything ... breakfast is abundant dinner
You want to be on a single digit level so you can take the stairs. 3 elevators for 30 floors is not working...
Location is the best. I really loved this hotel. Staff was very friendly and helpful. Their breakfast was pretty good. I like the social hour in the evening. Free wine and beer along with some food. We have stayed here a couple of times and look forward to staying again. You are literally down the street from Time Square. It's NY the food options just in the neighborhood are plenty.
Awesome staff, very helpful! Clean room and useful amenities. Terrific breakfast buffet.
Me and my boyfriend spent 2 nights 3 days there. The tv connection was horrible we called twice on the Monday for assistance and the Tuesday no one came up to help at all. The worst part of the stay was the night before my boyfriend woke up because of an itchy feeling on his leg he examine the bed and we notice bedbugs we told the people at the front desk they really didn't seem to care worst experience will never come here again !!!!
My go to place to stay in New York. The staff are sooo pleasent, and helpful. I never had a bad experience with anyone there. perfect room size with mini kitchen, and perfect location.
Very nice hotel, excellent breakfast suitable for Israelis, at 1700, there is food again, of course the rooms are equipped with refrigerator, stove, dishwasher, toaster, micro, very close to Port Averti,
I really liked it, I highly recommend it
It's very good if you get offer. The breakfasts are normal but in quantity. Very central next to the central bus station.
Price waa reasonable for what you get
1) Free all you can eat breakfast
2) Free guest Laundry
3) Kitchenette in room and supplied with cookware, dishes, etc.
4) Free live entertainment on weekends
5) Very clean
6) Services were GREAT!
7) Staff very friendly and hepful
8) Rooms are spacious
9) Happy Hour Mon, Tues, Wed with free food
10) Will definitely be back
Excellent. Very good location Bilingual staff and very helpful. I appreciate the attention at reception of Dalila and Johan.
Great location in the heart of Manhattan, steps from a subway station! Very nice staff and perfect breakfast to start your day! Hotel to recommend
The staff is amazing: always kind and helpful . The best is the location : is close to everything!!! You will no spend anything om bus, metro or taxi. Plus the breakfast buffet is good and you can grab extra frut or yogurt for later. And in the afternoon they have like a happy hour where you can have a soda and sandwich or a glass of wine for Free!!! Extra savings!!!! Love this hotel
Not recommended for a family of 4 or higher. Cramped rooms make moving a little hard. TV's make entertainment easy, but that's the only thing. If you have a family of 1-2, might be okay, but I didn't like it very much, as I had a family of 4.
Spontaneously made a trip down to the city and booked a room here when we arrived. Great location just outside Times Square. The staff was amazingly friendly and professional! Very impressed with the room and the bed for the price we paid! Will most likely be staying here again during future visits!
This hotel is situated near the Bus Station and City centre. From Bus station is possible to take a ride to nearest cities or to the whole country (for example to Boston) If you want to go to the city centre, you walk from hotel only 3 minutes to 7av.
great service hotel staff were very friendly free breakfast was quick and accessible if you are on the go rooms decent size close to everything including times square and broadway lots of theatres nearby close to tour bus's including big bus which was really useful also walking distance to the empire state building
The rooms are well equipped. The kitchenette is a must and several small groceries are nearby. The hotel offers 5 @ 7 evenings with drinks and food included. The staff is very friendly. The variety of restaurant is abundant in this sector and it is very close to the centers of interest.
Was here for an event, can only speak to the meeting room. Was very elegant and would definitely keep it in mind for special occasions.
All the best, the only bad ones were the elevators, a lot of time waiting, and being inside for all the floors, the rest was great
Air conditioner is VERY loud and 1 of the elevators is out of service.
Everything was fine, but there wasn't any drinking water in the rooms, and an annoying alarm went off in our room that was set by the previous people staying there. But overall a good stay, very clean, and a good breakfast.
It is a comfortable hotel, but, like many others, it requires attention from the staff for more frequent maintenance of the infrastructure, between a guest's stay and another (from the bathroom drain to the power sockets on the desk, through the lamps and the lock) electronics), but with good standard amenities (in the kitchen and appliances). Great mattress, sheets, pillows and shower - good to watch.
The place is comfortable and clean, the size is small but for the location it is worth it, it is next to the subway and the bus station, you can go directly from one of the station doors and across the hotel, the bad thing is that when walking down the street there are many homeless people and people smoking marijuana, inside the hotel in the corridors and in the elevator the aroma of marijuana is also perceived at certain times.
Breakfast is included, because you are in the middle of the pandemic you have to speak beforehand to indicate which hot dish you need to prepare for you, downstairs there is bread, cereal, juice and coffee.
Excellent. Location is superb. Food and drink is fantastic, very comfortable room.....did not have one complain
Clean rooms, good staff, and good free breakfast in a convenient location. Close to Times Square, Rockefeller Centre, and others.
Long time waiting for the elevator. We eventually went up to go down.
Convenient location and walkable for Times Square, Central Park, theaters. Desk staff were friendly and helpful, but had to call and request clean towels, coffee. Suites are very convenient for multiple days stay. Breakfast included was limited, but adequate.
Good hotel for a visit to NYC. Location is great. The room was not as clean as I'd expect it from my past experiences at other Staybridge locations. Breakfast is unexceptional, however I was positively surprised at the evening reception. Since the building is about 40 floors tall, it can take some time to go from one of the top floors to 1st with the elevator (depends on the number of stops). The hotel is next to the Port Authority bus terminal, so there are convenient options to go from/to the airports by bus (it took slightly longer than 1h to go to JFK with the Airporter bus). Would stay here again.
Nice location, good value for the hotel, would recommend it to a friend.
Very good apart. Excellent location and predisposition. Only missing more sweet offer at breakfast
Hotel has dirty carpet, wrinkled curtains and very old look. Too bad for a 3 star hotel
Poor and not very varied breakfast with few seats compared to customers. Slow and insufficient elevators for customers.
Rough cleaning.
However, excellent location, 5 minutes walk from Times Square and opposite the subway.
We stayed in the suites which is exactly as advertised on their website. They serve complementary breakfast, which is rare to find in these parts of NY. Good for family and pets.
Excellent attention. The very comfortable rooms and the very complete breakfast
There are fewer elevators than the number of rooms, so it is not easy to take a ride when staying on the middle floor (^ ^;
In such a case, get on the boat once and get down to the boat with it (;> _ <;)
Perfect hotel for a perfect stay. All the staff are very caring. Ideal hotel located close to Time Square.
They clean the rooms when they feel like it. My room seems to be cleaned at the flip of a coin. The breakfast is terrible. Elevators are always extremely packed. Tiny reception, tiny lobby, tiny breakfast restaurant. If you are looking for a mediocre experience, look no further. Definitely nothing luxurious about this place.
Great hotel - close to convention center and Times Square.
Most comfortable sheets I've had in a hotel in a while.
This very well located, everything perfect, except the elevators, are many floors and it takes a long time to get one free.
Attentive front desk staff and clean rooms. Only negatives were the room keys kept being deactivated and WiFi was fairly poor in the room.
DO NOT BE SUCKED IN!! They took my 1600 for 7 nights and told me after I pre-paid that I would only need to put $50 on my card upon arrival. Great right? Upon arrival I was told it was a $250 hold that I would get back 3-5 business days after check out. This is a scam. The room was filthy dirty with a strobe light the cramped bathroom. and to top it off the elevators don't work. Thank God we were on the 6th floor. I would NEVER stay at a Staybridge anywhere now. What poor customer service. The list of bad experiences here goes on and on. Just pay the small amount of extra and have a great experience in NYC. I work too hard for my money to be treated badly and lied to about prices. RUN THE OTHER way. There is a wonderful Doubletree next door. Go there!!!!!
Excellent, perfect for those who want to be close to everything with a great cost / benefit. Nearby you have everything. Subway right around the corner and just a few blocks from trendy Times Square. The rooms are comfortable and have everything you need, including a microwave, cooktop stove and refrigerator. The beds are divine! The cafe is always full, but it fits like a glove, being a courtesy of the hotel. The only cons is the delay in the elevators and the capacity. There is no exclusive for employees and you also have to share them, but this is nothing in relation to the benefits you will have when staying.
Excellent location, nearby stations. Everything in Time Square
Satisfactory experience and excellent value for money. Near the center I would gladly stay
Nice hotel to stay.
They took very good care.
