Charles Scott-Emuakpor Review of Staybridge Suites Times Square...
Repairs going on all day opposite our room door wi...
Repairs going on all day opposite our room door with unbearable machine tool noises that drove us out earlier than we'd planned on our first day here. Then on the second day we had money stolen from our room and our belongings ransacked while we were out. Treatment from staff on the matter was appalling to say the least. Their resolve was that they provide safes in the rooms and we didn't use it so they can't help as they do not see any abnormal event from their investigation (investigation being they checked the room access log and found that only their staff cleaners went in to clean the room which is "normal"). Another staff advised that we have spent our money and left our room in a particular way without knowing. No one bothered to come upstairs to assess the situation, we took our bag down to reception to show the managers the situation, couldn't sleep that night as the knowing that someone came into our space to rummage through our belongings was violating enough, but this nonchalant treatment with almost suggesting we're crazy added salt to injury.
We tried not to let this event ruin the entirety of an amazing NY experience we'd had prior.
But I wouldn't recommend this place to anyone.
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