St. Alexius Medical Center Review

Where do we go when we have running nose or other flu/cold symptoms but not having fever or cough during this pandemic? The hospital clinic refuses patients with cold symptoms and send them to the ER with overpriced ER bills. I m currently 28 weeks pregnant. About two months ago I had some runny nose before my regular check and my OB doctor won't see me unless I got checked up by a doctor or physician. So I went to the clinic at AMITA Health St. Alexius Medical Center Hoffman Estates, people there said all patient had cold or flu symptoms had to go to ER, even I didn't have fever or cough, so I had to follow the direction. They only checked me on flu and strep and told me it was just regular cold and sent me home. After two weeks we received a bill showing we have to pay over 700 dollars after insurance adjustment. I called the billing office and a lady told me it shouldn't be such an amount and asked me to wait for them to re-bill. She also asked me to call again if I received the same balance on the next bill. Then the second bill came in with the same balance so I called the billing office again. Another lady answered the phone but just kept saying we have to pay the ER cost. And we ve called the billing center numerous times but still nothing changed. It is very frustrating that our income has already reduced a lot because of the pandemic.

Worst hospital ever I will never go there again. the doctors and nurse's did not know what the needs were for me and did not think a lot of the big things

What a joke you set up an appointment with them they say no problem we will contact you to confirm a day or two ahead then starting 2 days after you miss appointment they finally confirm the time

I came with a family member to labor and delivery. The receptionist was rude, the OR nurse was rude, then someone came in and kicked us out of the room while my family member was sent to the OR, then we were kicked out of the waiting room because there were too many of us, there were "4" of us. It's not that the staff didn't have to do these things but it was very rude the way the talk to people. I think they forgot thier customer service skills. I had my baby at Sherman and the staff was phenomenal. They made me, my family and visitors feel welcomed. Not at St. Alexius. I wouldn't recommended this place to anyone.

I used to brag about how wonderful this hospital was. Ever since the Amita merge, I tell people to possibly look elsewhere. Just tonight we had to bring our 4 yr old to the ER. She has had croup and woke up around 11:30pm with a horrible rash from her feet to her waist. We called her DR and they told us that they would feel safer to get the rash checked out right away. Ok, no problem, we got to the ER by 12:10am (The waiting room itself was empty, people came and went very quickly), we didn t see a nurse or Doctor until 2:30am! We showed the Doctor where the rash was, of course it cleared up for the most part by now, he prescribed a steroid for the croup and had mentioned that the steroid should help with whatever caused the rash as well, since I didn t see the rash I can t fully tell you what may have caused it. Well maybe if my 4 yr old was seen in a timely manner, the Doctor would have been able to do a better examination! Staff wise most were friendly. There was a woman at the check in who you could tell hated she was working. Other than that the staff was friendly just not aware of time sensitive situations.

Whoever the emergency room nurse was in the morning on February 23rd was extremely unprofessional. There was a police officer trying to calm down an irate individual and she yelled at the police officer from across the room to go to a different area. I ve never seen such disrespect for law enforcement from a nurse who is supposed to be a professional. Very disappointing.

Had disc replacement surgery their. My doctors and nurses were amazing and now I am able to walk around with only the occasional otc pain reliever when the weather gets real crazy. I'm back to being me and not feeling any pain. Only complaint I have is the distance from my home, outside of that the place was perfect.

Some of the nurses in the labor and delivery have a terrible attitude towards expecting mothers in pain. I gave birth to my son 6 years ago here before they had the new addition and let me tell you their nicu was terrible. They circumcised my son with out my permission. I am currently 34 weeks pregnant and thks is where my doctor delivers besides another one which is too far for me. Hopefully in a vouple weeks when i deliver they are better this time around but so far terrible service in the L&D ER..

Just had a baby there and totally in love with the care I received there. Awsome experience.
Nurses at LnD and maternal care did an extra ordinary job

I came in with the symptoms of diabetes, they sent me to fast track, the nurse and nurse practitioner were SO disrespectful to me, my mom recently lost her job and insurance; being a 21 year old and a single mother of a two year old I had no options. The nurse looked me in my face and said You shouldn't be here, And you don't have diabetes and "I guess we can give you a blood test" was her exact words.
As the lower positioned nurse drew my blood, she put the small cluster of gauze over the needle that was still in my hand and pressed down, waited a few seconds then pulled the needle out (I've always had the needle pulled out first)
After my blood test reading was normal, they didn't ask me any other questions or try to help me find out why I'm dizzy / tired 24/7 they truly didn't care about me and I hope Mrs. Natalie Kmetuk finds herself a new job!

My wife gave birth to a child two days ago the treatment was very excellent I want to thank Dr. (Anwar Kanani) that she is very nice and helpful and I also want to thank (Susie) in the recovery unit and the child it is fun and treated very excellent and nice

WORST emergency room. It takes so long. Had been waited for hours to get done with all the tests.

Horrible experience - Students/Children were put in charge of the receptionist desk. They did not know how to look up information or make phone calls. It took 2 hours to get in touch with an actual staff member to get information about our grandmother. Visitors not permitted to visit! Beware of poor care and lack of attention!

Nurses are very rude, especially Nehal, and she doesn t want to take car of my father, doesn t want to work or answer any questions, would not recommend anyone going here

We had to go in Emergency for my 5 months old baby, they are good but doctor didn't do anything and give prescription at 1am. Requested them to give something now so at list baby can sleep overnight...they kept saying we don't have anything. U can give medicine to her tomorrow.. no satisfied description by doctor..

January 12, 2015 - Paid $500 deductible, insurance denied reimbursement without itemized reciept.

I called St. Alexius Medical Center billing department, the wait to speak to someone is the worst I have ever experienced. Then when I finally did get through I still have never been sent the reciept as promised. Starting the process a second time and so far I have waited 32:25 minutes and counting. What a Joke! They have no problem taking my money but won't provide documentation needed for reimbursement. I am using my time on hold 2/9 to write this review & dispute the credit card charges.

Called 2/2/15 - Waited 35 minutes, hung up without connecting
Called 2/3/15 - Waited 25 minutes, connected to Terry who promised to send my reciept
Called 2/9/15 - Never recieved reciept as promised now on hold for 38 minutes and counting!

ER staff and doctor were beyond unprofessional, especially my nurse Amanda. Would give zero stars if possible.

Absolutely horrible. Wish I could give it half a star. The whole hospital is filthy and not taken care of. The staff was very brush off like and only wanted to send out the patient with out finishing. Wouldn't ever go back or recommend it. Don't send your grandparents or babies because they won't take care of them.

Avoid at all costs. Medical staff for emergencies is pathetic! Just got home after 3 hours there and accomplished nothing at all but a referral.. useless visit I could have found a specialist myself if that's all they would be doing. Absolutely disappointed in this place!

The staff is very friendly and made my best friend feel at home and as comfortable as they could for her stay

This is really a horrible hospital, they are under staff and no matter how many review are posted they are not getting better they are getting worse. We have been waiting for 4hrs to see a doctor and we still haven t been seen.

I was not treated well at the MRI Department. I am a bit jealous that My Husband had an MRI at another place, with the same Tesla MRI and better MRI tech. They are not professional and I suspect its because they have a mean acting CEO. If your going to spend thousands for an MRI get a good1

If i could choose 0 stars i would! This place you can hear the doctor and nurses talking about you and other patients, making rude comments! Also i discharged myself because i was in back wait hours and hours if something is wrong with me ill be dead! I don't recommend anyone coming to this hospital!

For taking one X-Ray it cost me $520, when i browse through MDSave website it says $108 for same hospital. I couldn't get full details when i called customer service.

The 3 stars I am giving are for the Surgical staff, and to a few select nurses. I had Bariatric surgery here in October 2016 and had a wonderful experience all around. For me the only hiccup was on the day I was discharged when we had one particularly stupid nurse who insisted on having my Primary Care doctor's father (yes, her father, not the doctor herself) sign off on my release. In any case I went home happy and recovered well.
Right now as I type this I'm in a hospital room with my husband, who had his Bariatric surgery 2 days ago. It is currently snowing heavily, so I planned on spending the whole weekend with my husband without driving home in between. Again, the surgical staff was amazing. As for the rest, I don't know how things could have possibly gotten so bad in less than 2 months. First of all, being a Bariatric patient I am on a restricted diet, and the St. Alexius cafeteria has nothing for me to eat other than hard boiled eggs. Every time I have had something other than that, I have vomited. For some reason a hospital cafeteria has a gigantic pizza display and a wide selection of deep fried foods.
I am also on restriction to not lift more than 30 lbs. This became a huge problem since room assignments are not given until the patient is out of recovery. We were told to leave our bags in the car until then. This meant that after sitting in the waiting room for 6 hours, when I got his room assignment I had to hike out to the parking garage, strap all 40 lbs of luggage to me, and walk through the hospital to his room. No one is available to help you. I survived, but how do others handle this?
When I arrived at my husband's room, we discovered there was no bed in the room. They kept him on a gurney out in the hallway for 20 minutes until they could track a bed down. Our night nurse was one that I had during my stay, and she was great. Our day nurse, however, has been condescending and difficult to deal with. There are also the patient care techs, who this time around have been very poor. One of them refuses to get up from his computer. Another burst into the room while I was in the bathroom vomiting from the wonderful cafeteria food. I was still standing over the toilet and he poked his head in and said "Do you know how many ounces he drank? I need to record it." Seriously?
Finally there is the cleanliness of the room we are in. The bathroom of this room reeks of urine. We keep requesting that housekeeping come in to clean, and each time they just take the trash and mop the floor, but the smell is still there. It's so bad that we can't even go near the restroom. I had to put a toothbrush and some wet wipes in my purse and find a restroom on the first floor to clean myself up. It's disgusting!
Lastly is patient care. My husband has pushed the Call button a couple times and not gotten a response until I got up, opened the door and made eye contact with someone. They are also not progressing with his plan, as he's still hooked up to a pain medicine pump he had not used for hours. They were supposed to transition him to oral medication hours ago. I really hope something here improves, because I literally feel like I'm in a third world country.

I hate to break it to you, it's a crap hospital. When I went to visit my grandpa, the room reeked. There was pee on the table(in a jar that was open). He was sleeping on a chair. My family member was asked "Do you speak English?" That was downright rude. She is an immigrant but speaks and understands English. When we called when we couldn't go to the hospital, and they knew nothing. My grandfather is diabetic so we asked about his blood sugar, they couldn't even tell us about that. Then he came down with MRSA after a surgery. If you ask me, I feel bad for anyone who has to go to this hospital.

Horrible hospital very bad service the nurses and staff they all horrible my wife has been there for like almost 7 hours Dr didn t even come to see her and when you talk to the nurse there is no doctor there is no doctor keep saying the same things I had a really bad experience If you guys wanna good service go to the Northwest community Hospital they are much better than them

Had my baby there last month and their services was so professional and humanitarian.God bless you all.

I want to emergency treatment in Alexian brother hospital Hoffman Estate for my wife. I can able to see doctor after 5 hrs of long wait. Her treatment completed after 6 hours. She is pregnant with twins and She had to sit down on chair for 5 hours. they are not able to provide bed for rest. all staff are being rude with all patient. Two patient went to another hospital after long wait. Such a joke under name of Emergency. i never go again in this hospital. never never..........i give ...0......out of 10...

Worst phone experience with the ER people. I am a pharmacist and there was information missing on the prescription which SHOULD HAVE BEEN THERE. Talked to 3 people and another was "consulted/" NO one would help me, or at least they stated they weren't "allowed" to give out the information. I needed and NPI number which should be on the prescription as well as in the national registry. The physician had not updated their info so it wasn't there. For Pete's sake. Come ON people. NO one could even tell me if the MD had moved from the east coast so that I could make an educated guess. They don't even know each other that well. Kind of sad. Ugh. I hope they treat their patients better then they treated me on the phone.

Don't even bother going to the emergency room. It takes hours to get in to see anyone even with open bleeding wounds. And the online check in is bullshit. I was even told that by the staff as well. You're better off making an appointment at the funeral home.

In 2010 Early morning I was sent to this hospital unconscious from pneumonia and medications.
By 6:00 PM I felt good enough to go home and take care of my service dog.
I was never admitted to the hospital so the doctor signed a "Refused Treatment" form.

The E.R. nurse called a cab for me and gave me a taxi voucher, when I say the Taxi I left the hospital.
I am disabled and walk with a cane. The sidewalks were icy so I walked slowly.
As I turned the corner 2 men jumped out and began screaming at me to; "Get on the ground and comply or you will be MACED!"

I asked if they were the police and they said they were, however when I asked about their missing firearm they then said they were Hospital security.

I showed them the paperwork that released me from the hospital.
(These guards have no arrest or detaining authority, ESPACIALLY a person that was not a patient.)

They just continued to yell at then both pointed MACE at my face. I just continued to walk towards cab.

I was tackled from behind by both guards and slammed on the icy curb. I suffered cuts and bruises all over my body.

I was then handcuffed and shoved in a wheelchair and brought back to the hospital.
I was still very sick now I am injured, I showed injuries to Charge Nurse but was refused treatment.

My wife arrived with her Power of Attorney regarding myself. I left ASAP!

My attorney tried to subpoena the tapes from the security camera's but security had erased all pertinent tapes!

I moved from the area and have not laid eyes on that place.

It is not a hospital but a house of horrors with staff that is not only rude but physically dangerous.

I would advise ALL to STAY AWAY FROM THERE! As your health and physical well being is at stake!

The emergency room is the worst I have ever encountered . The wait time is always long . The majority of emergency physicians and nursing staff are unprofessional. Nurses and nursing assistants are rude at times their behavior towards patients borders on being abusive . The following departments x-ray , respiratory , and lab staff are polite and behave in a professional manner. The emergency room nursing staff should work on improving their communication and people skills .

After having immediate medical issues, my grandmother was brought here as it was closest. She has been in solid care from the doctors, which is the only reason there is 2 stars on this rating. After not being brought meals, meds being put on her table and left, and nurses refusing to help assist her when needed. It s absolutely downright sickening to hear and see. If you have any other options, I d highly recommend looking into them. To top it off, the nurse call button in her room is not even connected. It took 3 adults searching the hall and 20 minutes to bring attention to her room. Out of hand and completely terrible.

They don t care about their patients, ER is not ER, people can faint and they don t do anything about it but make them wait 4 hours.

Service was really slow, uncaring and forgetful nurses all around bad experience for me.

My husband went to the ER with signs of a bad infection. From the moment we entered the building until we left, we were treated with respect and care. We were quickly seen. His symptoms were taken seriously. Blood work, IV's and other parts of his care were seamlessly woven together. The doctor was knowledgable, professional, personable. He was experience with infectious diseases from other countries. Every detail was attended to. Can any trip to an ER be pleasant? This one may have been.

Poor communication and lack of overall care for patient.

I has ALIF (spine fusion) surgery at Amita in Elk Grove and ended up in serious condition at another hospital. The Hospitalist and Surgeon lack of follow-up almost killed me. I begged them to look at my incision and my leg. I was discharged with an incision infection, a large amount of fluid in my abdomen, a blood clot that went from the top of my leg more than half way down my thigh, and untreated Anemia. I had to have emergency surgery at another hospital and they told me the chance I would survive was slim. Please, please rethink any decision to go here! In addition, I tried to get erroneous information in my medical file corrected and the person in Admissions (who I was told were the only department that could update the medical record) made it clear she had no desire to help and just hung up! Nothing about this place is good!

This was our biggest mistake to come to this hospital... Staff is so rude, wait times are extremely long...I had to wait for 4 hr before they admitted my son... Then again an hour before a dr showed up... Every time we ask how long they would tell you are next... Never coming back here again... Patient will die just waiting for some one to see them...

I should've read others reviews before entering into ER. Visited hospital with extreme ear pain, waited for 2 hours and occasionally visited by nurses asking some questions. There was no proper equipment that is required for the cleaning. Nurses did the cleaning (syringe with water) without the doctor. Doctor finally came to say I can go since there is no infection. When I tried to explain I still feel some discomfort, the doctor said it might be the water that got into ear while cleaning and I will be OK eventually. Overall, its a bad experience.

Misinformed me about my CT scan cost. Charged my insurance almost 7000$ for it and I have to pay 1250$ having pricey policy. If I used cash in some local office I wouldn't pay more than 500$. 7000$ for 10 minute test with one technician? Where you guys have those numbers from? It's ridiculous, and it's a scam.

The nurses are so kind and over worked. I was rushed in here once. I was literally treated and discharged from a guerny in the hallway!

Each time I come to this hospital to go to the emergency room no matter if it's for myself, friends or my child the wait time is nearly two hours or longer. I Usually drive further to Sherman Hospital in Elgin IL if I need to go to the emergency room and never once have I waited close to an hour for my child. It seems that St. Alexian Brothers is understaffed and can't help more then two- three people at a time in the emergency room.
I brought my 6 year old here for the first time (again I always drive further to Sherman) because he was throwing up, had diarrhea, couldn't keep a thing down and had a fever. Since this is closer to my house I did not want to risk any accidents and get him help as soon as possible.....We waited two hours and 9 mins.

Stacey J , a phlebotomist came in to draw blood for my 76 yr mother , didn't introduce herself, didn't tell her she is going to feel a poke, chided her for not relaxing well enough and then told my mother who had not spoken a word to this Stacey J and is lying in bed with a NG tube down her nose, that she was terrible and will need to be stuck again because of how terrible my mother was. St Alexius Medical Center this is just one of many similar experiences but by far the worst. Another patient's toiletries and admission papers were lying in the side table drawers in our room- just a few of the reasons we never leave our family alone at your hospital, unfortunately you are the closest one.

And to update the EVS lady who comes to clean the room, didn't clean the bathroom in the morning, just came in to my Mom's room, cleaned the door, the tech was taking the blood sugar so a part of the floor was dirty, first waited at the door for 15 seconds then made a face and took the mop into the bathroom, cleaned the bathroom floor and brought the mop back to clean the patient room and walked out to the next room, the commode and sink are still dirty- Hopefully someone from HR at St Alexius is reading this before the Health Dept and JACHO. How many things do we complaint about, does the staff at St Alexius mop their bedroom floors with the bathroom mops?!?!?!

Used this hospital again for our 2nd. HUGE MISTAKE. Nurses were incompetent and no where to be found in our 3 day stay here. Of the few good ones, they all had complaints about the hours and pay. Wife was experiencing pain and nurses were called twice and still nobody showed after 20 minutes. Went outside and see that there's 6 nurses just chatting and sitting around. Housekeeping was called multiple times through our stay and never came. Through the 3 day stay, they only came once to give us fresh sheets. Complaints to the charge nurse went unheard and there was no compassion in the "healthcare" that was provided to us. We couldn't get out of there fast enough. Now I've found out that they processed the birth certificate wrong so having to deal with that ordeal. Seriously reconsider if you plan on using them for labor. We wish we went to Good Shepard.

I wouldn't go there again. Nurses don't respond to calls. Lady next to me was choking I had to get up and grab someone. I hear a lot chatter I ER and took forever if never to get meds. I left against medical advice. Because I was more afraid of being ther than my condition. Go somewhere else! WishI read the reviews sooner

Wi

I waited two weeks to get lab test results sent to my doctor that should taken 5 days or less. I had to call two times to get the results sent. Go somewhere else to get your lab test.

Another bad experience now with my mother in law. She a 94 yr old, has been in the hospital for over a week and if we did not tell the staff that she smells like a homeless they still would not have bathed her.. this is unacceptable care..if you have a choice take your love one somewhere else..

This place is horrible. I'm thoroughly disgusted. I wonder if any of the staff would allow their own family members here!

Horrible ever since AMITA has taken over! Previously St Alexius was great, staff was happy and you could see your Dr. when they made their rounds. Since AMITA they are understaffed causing the quality of care to declined. Now you have to see a house doctor that relays your medical care to your primary doctor. You no longer have choices for your meals, you have to eat what they bring you. If you don't like it you are given one alternative meal, again whatever they bring you. How are you supposed to eat crusted chicken that is overcooked with a plastic fork and knife?

Great hospital. Pregnant friend was in there and the whole staff treated her awesome! They gave her hope in time of need and always made sure she was ok.

Dr. Rittmann creates an amazing feeling of security while speaking one on one which is very comforting and allows for a sense of open communication in an understanding and genuine manner. Also the past few visits there has been a very energetic and personable student named Ally who, for me at least, truly wanted to do anything she could to help with my situation. The pure display of the love for her job shows and made me comfortable while in a vulnerable state. Dr. Rittmann and Ally honesty helped me find ways to overcome my severe depression and anxiety. I would recommend them to everyone. They take pride in helping their patients and it shows tremendously.

Got a bill from the ER hospital after alerting the staff I can not wait any longer than the 3 hours plus with no service. $1100 bill they have the audacity to request from me? I'll see you in court! I should be sueing you after trying to work with your useless billing department about removing the fictional charge!

I dont know why I come here. Been waiting 2 hours with an uncomfortable 2 year old with a 103 fever and yet they act like it's not really an emergency. Pediatrics appears to not want to see my daughter as they appear to want to go home at 2 am rather than see her. I will never come to this ER again.

Very poor service. Incredibly terrible communication. Doctor's are unreachable. The therapist, in our experience, seemed to be disconnected, careless and incompetent. Would like to see diversity within their staff (this may help with the connection). It's unclear what type of demographic they typically serve. Would not recommend.

Trying to schedule labs is a NIGHTMARE. I've called 4x, left 4 messages, spoke to 2 operators telling me my name was on this list to be called back within 1 business day and still nothing.

This place is a JOKE! Nobody that works there wants to do anything....so they just keep transferring you to a different department. Don t leave without getting your test results in hand because it will take weeks (and a lot of phone calls) to get what you need.

Its so hard to get information about covid results no one can help. No answer, left a voicemail no call backs. why are they offering this service if they cant give you your results, go somewhere else if you want to get tested. Also the operators are rude, they need training on costumer service.

My father brought my mother to the ER on October 5th 2018. Needless to say it took almost six hours for my mother to be admitted and given a bed. She constantly complained about her leg bothering her which the ER staff responded we have to coordinate with the doctor upstairs which they never did. Finally after she was admitted they did the tested needed which discovered some serious problems however it was too late. She fought valiantly up until things took a turn on the 7th only to succumb to complications on the 8th. Too add insult to injury ICU internist basically said we are giving up and it's basically a wait and see aspect at this point and most people don't recover from these sorts of things. So instead of giving some glimmer of hope they give up. I will applaud the nurse who took care of her when she was in a regular room because he did all that he could to ensure she was provided the care that she needed and he took it really hard when he found out that she didn't make it. It speaks volumes of his devotion to his work.

Slowest ER I've ever been in. Jesus 3 hours and still haven't been seen. Just in waiting room

St. Alexius Medical center is the worst hospital in the world. The service is really bad
Doctors never show up. Nurses are really caring though.

I will never come here again. The emergency room is really not for emergencies. I will also add how long it takes to get your results. Plenty more to say but won't. Of course nothing good..

Doctors take forever to get to you in the ER
I've waited for 45 min or more once I have gotten into an ER room. When you ask a nurse for pain pills, or other requests, it takes another 30 minutes to get back to you. Drs don't have a good bed side manner. Nurses are very good.

Outstanding care, professional staff, I was treated with great care from all the nurses and doctors. I know im in the right hands with my medical issues. A truly top notch hospital.

To whom this may concern,

I delivered my daughter on August 20th, 2017. As of right now I will never return to this hospital. I called in the beginning of December of 2017 to give the billing department my fathers insurance that I was under (I didn't realize I still was covered under his insurance)... It took them until FEBRUARY THE 13TH of 2018 to submit my charges at the hospital to my other INSURANCE. I called SEVERAL times (which they can see in the notes that have been left on my account) and they said they kept sending it to the billing department. Every time I spoke with someone they would feed me a new line of BS. Now, I called again today to check on my account and whats going on with it and apparently they billed out both of my insurances as PRIMARY and they both paid as PRIMARY. Everything is all SCREWED up and I'm extremely frustrated with ALL of this.... and they can NEVER actually give you a true 100% explanation of the situation. We are just the "call center" for the billing department. We are talking about MONEY here, that is just getting jacked around with. I still have to call the "call center" once a week to keep checking on my account. Before you know it will be damn near a YEAR before things get resolved. I don't see how it is so hard to get things right. 1. WHAT DID BOTH INSURANCES PICK UP. & 2. WHAT IS MY COPAY GOING TO BE AND from my understanding the hospital now has been over paid by my insurance (Let me add we already started making payments before the other insurance was added) and I still don't know my new copay with my primary and secondary insurance because both insurances PAID AS PRIMARY..... I hope this is resolved very soon. As much as I loved the new maternity area and the NURSES; I will still never go back because the amount of time to figure this out is absolutely ridiculous.... With as many times I have called, I should have been forwarded to someone in the actual billing department. At the end of the day I just want to know whats going on with my account, this was not like some sinus cold. I delivered a baby and the expenses for everything were prolly over 40,000. This is not something you screw up. I JUST WANT TO BE INFORMED & UNDERSTAND whats going on. -Anyone looking into going to this hospital make sure you stay on track with your account!

ER is inattentive. Doesn't take patients by seriousness instead by arrival.
If you are bleeding profusely, they will take the people with colds and springs.

I haven't gotten to the room yet, but the cafeteria is filthy at 3 p.m., as are lobbies and halls. I fully expect to get the automated "please contact us" response that everyone else has gotten. EDIT: 7 months later, still no response.

I have never experienced a medical corporation like this and I've been working in the medical field for over 30 years. Being a physician, I would NEVER say a negative thing about a fellow colleague or a facility but....... MY GOD!!!!! As a patient, I was not impressed. I initially went to your walk in and I was told, "we don't do follow-up care and you need a follow up". SERIOUSLY!!!!!! I went to the ER with the same name ( I just moved here, I was giving them the benefit of the doubt) and that was worse than the walk in. One of the nurses actually said to me," You moved here with your issue and didn't have a Dr?". I think my expression said it all, she immediately closed her mouth. Finally, the Dr came in......I explained, I had a pounding headache and I'm completely exhausted..... I need a refill on a medication also. The 1st thing he said to me, " What type of insurance do you have....it won't cover this". I knew then, I was in serious trouble. I have excellent insurance and can you help me. He said he could write me a script and I said, "well, I'm not feeling well, could you do blood work and a UA?
Interestingly enough, my blood work was thru the roof, I'm assuming the ER Dr called a Specialist because before I knew it, I was going for an ultrasound. Medically speaking, I would have admitted a patient with those results but, what do I know. The last thing the Dr said to me in a condescending tone, " Where do you work?" . I was given a script and paperwork and sent home. WHERE DO I WORK? Oh, yeah, he gave me a referral! Here, I'm walking out of this place wondering if my insides are going to SHUT DOWN and he wants to know where I work.

St. Alexius, please don't respond, there is absolutely nothing you could say to me to recover from this travesty. I see patient satisfaction survey(s) mean absolutely nothing to you.

I wish I could give 0 stars but that option is not there, Dr Bryan Bertoglio is very weird, and cold person, seems like he lives in his own world, anytime me and my wife asked him something about our son condition he gave us some weird answer, we don't understand the medical terms, I wish he could be nice enough to explain things to us,not give us some weird answer and just leave,

If ur white and have good insurance they treat you like family. The rest that don't fit the Group minimum, your treated like sub-human.

After going through some serious testing, ordered by her doctor, and performed at one of the Doctors Building, my sister s doctor felt it necessary to admit her. That admission took over 4 hours! She sat in a waiting room, in pain, for over 2 hours before being moved to an ER room, where she sat again for over 2 1/2 hours, before being moved to an actual hospital room. She had to have additional testing the next morning and ultimately had a heart procedure. After which, she was left to sit in a tiny outpatient room, in an uncomfortable outpatient bed, with a curtain, no tv, and not a lot of privacy or rest, for 8 hours!! How is that taking care of a patient!?

Worst and most racist hospital ever. My grandma had a stroke they misdiagnosed her. Then the receptionist was rude and wouldn't let my family go visit her in the emergency room. She was racist and was saying racist comments, not what you want to deal with when a loved one is sick. If I could I would give this hospital 0 stars. Not patient or family safe. Patient centered care my ass.

If I could give 0 stars I definitely would. This ER is awful. It is dirty, there is trash everywhere, empty medical tubes, and gloves scattered throughout. They misspelled the name as they had the information via ID and insurance card. The nurses were cold and not informative. We had a family member brought by ambulance. This a pathetic excuse for a hospital, I m very surprised they pass code inspections and are able to remain open for business.

This hospital s doctor and nurses are good but I had bad attitude experience with nurse.my friend s father was admitted there for his kidney pain so I went to see him with my friend and while we were there we saw a male nurse dark skin bald head Asian making fun of their patients which is unprofessional and uneducated.

You have to light fire under the ER staff for any kind of help. Bad attitudes. Non considerate.

I have had work done in the radiology department and been told my results would be sent to my doctor within 2 days. After not hearing from my doctor after a week I called the radiology dept. and was told that they sent them but if the line was busy then they would not have gone through.
Don't you think they might try again later? No, they just did nothing.

No time punctuality of doctor and Worst service ever seen given in the hospital to the patient. My wife is pregnant and went to emergency room yesterday at 1:00 pm for her treatment and after getting admitted in the hospital and order by the surgical doctor to visit o the same day after she admit, there is no one till today morning 11:00 am for her surgical consulting. And they let her empty stomach for 27 hours though they know that she is already pregnant and she is in her 3rd trimester. I would never recommend this hospital to anyone.

My experience was with my 4 year old daughter; from first being admitted to the Elk Grove hospital and then transported to the Hoffman Estates, without a doubt they treated her with such love and care. We are still sitting in her room, and while this is the Christmas season, she was able to meet Santa via Facetime and then a room visit. The thought that goes behind every small gesture to help make their experience of being sick that much better. I really give it to the hospitality staff and each nurse for all they do. I would hate knowing we might have to come back, but if we did I know that she and any of our children would be in good hands! Hats off to the Doctors, Nurses and staff for helping our Baby get better!

I went in because of a pain that wouldn't go away but they found "something else wrong." They told me it had nothing to do with the symptoms I was having but they would run more tests the following morning on both. Dr Jankowski told me, no matter what they tell me at first, there will be an opening for me. They gave me hydrocodone and sent me on my way. I called the number for Dr Kagzi (the dr they recommended) the next morning. They were closed until 9 am. I called again at 9 and told them I have a paper with "call first thing after the office opens to schedule an appointment, be sure to mention that you doctor in the ER called Dr. Kagzi to make sure you could get in to be seen" highlighted on it.
They told me May 23 is the soonest they could get me in to see Dr. Hasan. I told them I was supposed to see Dr Kagzi. They gave me the number for the hospital that she is at. I called and the guy who answered said they aren't open for calls until 10:15. So I called back at 10:15 and the lady transferred me to another person who said I had to call the same number I had just dialed. She couldn't transfer me back. I called again and had them page Dr Kagzi. They said to call back if I don't receive a call within 15-20 minutes.
I didn't receive one, so I called back. The lady seemed annoyed and made it a point to tell me the hospital patients are more important than call ins. We hung up and about 3 minutes later Dr. Kagzi called and told me to call Dr Hasan (the people I called at 9). I told her the earliest they could get me in was a month from now. She then called them and found out May 10 was the earliest available. I asked her why last night, she told Dr Jankowski she could see me right away in the morning. She said because she didn't know how busy they would be. Then I asked what I was supposed to do about the pain limiting me from work. She had no idea about the pain and told me they wouldn't be looking into the pain, just the other issue that doesn't have symptoms. I told her my pain meds won't last until May 10 and it's affecting my work. She seemed surprised I had them and basically told me I'm not supposed to have them. Now it's 11:30 and the whole reason I went to the ER isn't even being addressed. It's like they found something that will make them more money and went that route. Someone from Dr. Hasans office called to get my info over the phone. They couldn't even listen enough to get my info right so I told them I will be going elsewhere. Now it's noon and I went to the ER for 5 hours and missed a day of work for no good reason. And I guarantee I'm going to pay for this horrible service. Y'all are supposed to be taking care of people, not just collecting their money and sending them on a wild goose chase. I could get in a car accident right in front of this hospital and dying but I would tell them to take me somewhere else. What a joke

Hey, I want to shout out to ALL the STAFF at SAMC in Hoffman Estates. During this pandemic, I feel I am being cared for by REAL people that really CARE. Everyone of you, ER, 3N, Transporters, Housekeeping and Dietary have gone above and beyond to meet my needs and protect me from COVID19. God bless you all and keep you safe while you fight the good fight! Respectfully, Jeanne T.

TERRIBLE. I went to the ER last night with my 14 month old who has croup. We sat for 2 hours and were not seen. A police officer came in with a person he arrested for a DUI and that person was seen and released before for us! We ended up leaving at 12:30 AM and went to a nearby hospital were we were seen immediately. DO NOT GO TO THIS HOSPITAL UNLESS YOU WANT TO WAIT FOREVER AND NOT BE SEEN. There is ZERO compassion from the staff as well. I asked for a straw for my son to drink some water while waiting and you would have thought I ask the woman to run a mile and get me a straw and bring it back. TERRIBLE. TERRIBLE. TERRIBLE.

This emergency room is a joke my husband has thrown up violently about 10 times in 45 min since we been here. He is also in tons of pain 2 ppl in here with heart problems waiting still. Im in shock in the amount of ppl still waiting at least 20 there has to be a beyter system. Next time we will just call a ambulance in case of emergency because then we can be seen not wait now an hour in agnozing pain an be embarassed in front a whole waiting room full of people.

The outpatient laboratory team is great! The front desk was so welcoming! So friendly and patient even with my son who was not happy to be there!

Had Day Surgery and every employee encountered very friendly and professional. The nurses that cared for me (Jennette and Roy) did a great job and both had great positive qualities. Not sure about some of the negative reviews but my Day Surgery experience was definitely 5 Stars!

Good Hospital we've had numerous dealings with them, from the present going all the way back when they were the Hoffman Estates Medical Center. Friendly helpful service.

There are some good doctors there and there are some not so great doctors. For the most part the nurses are pretty attentive and the PCT care it s awesome .

They took very good care of me i haven't felt this good in a long time..Thanks for everything.Oh and I miss the cute nurses.

Giving birth here was a mistake. They did not give me pain medication despite me begging them for post partum contractions. They treated me terribly. Never again.

I was rush at emergency by my husband due to i am pregnant for 6weeks and having a spotting bleeding issue. And had a whole left side waist hurting severe. Come in at 9:50am had to wait for half hr. Just to get my vital sign and wait for another half hour and still no doctor or nurse willing to put me inside to check whats going on already. End up going home and came instead to a urgent care to check whats happening to me.

- VERY POOR SERVICE
- RUDE STAFF MEMBERS
DO NOT COME HERE!! I DO NOT RECOMMEND IT!!!!

Came to the ER because of abdominal pain. Ive been waiting over 4 hours. Next time I will just dial 911 will make it into the ER faster. Would give 0 stars if possible. Make the trip to another hospital in the suburbs.

Horrible management!! Had to wait over an hour for a scheduled lab appointment