SpaceWays Reviews

Lovely company. The guys were 15 minutes late but really helpful, quick and efficient. Great value for money.

Spaceways is very convenient, especially in a city like London! Great service, friendly staff - would definitely recommend!

I stored 4 boxes with them for 4 months and service is s***! First they dropped off the boxes a day later than scheduled. Then picked up the boxes a day later than scheduled. They might as well just not have a schedule.
Second, I asked for my boxes to be dropped off and they charged me for an extra month!!! This was not the deal. It's not a huge amount of money but i felt like i was being scammed.
Third, finally they dropped off my boxes the next day as usual, and not to my surprise they forgot one of my BOXES!!! This is not what i signed up for.

Now i have to wait another 2 weeks for my 3rd box?

DON'T use this company. Don't fall for their 20 pound off for students scam because they just charge that when you ask for your boxes back.

Absolutely terrible!!

I booked a van and 2 men to move my stuff from a storage to my new flat.
The work was booked for 2pm on a Sunday followed by a bank holiday Monday.
Only 1 man showed up at 6:30pm.
So I had to wait 4 and a half hours and because there was only 1 man I had to do half of the job myself. Carrying heavy stuff (boxes, furniture etc) up and down.
I had only that day to make the moving and could not cancel the job, although that was the only thing I wanted to do at that point.
I had to wait until Tuesday to get in touch with SpaceWays office. When I called them and explained what had happened I didn't get any apology and all they offered was a ridiculous 15% discount.
Absolute disgrace!!!!
Will NEVER use this company again.
I DO NOT RECOMMEND IT TO ANYONE.

Great service, great price! Allowed me to relax and enjoy my summer.

I just moved and used Spaceways to store my bike and winter clothes because the new flat does not have enough space for it. The online booking and the delivery of the free boxes was very easy and fast. I had some problems with the payment but the customer support was very helpful and fixed it right away. I would definitely recomment it.

I had a really good experience with SpaceWays when moving house, my boxes were delivered and collected in a timely and efficient manner, and the driver was absolutely lovely and very helpful. When a problem arose, it was sorted out very quickly by customer service, who were great also.

Worst storage facility. They won't return your items on time and will trouble you a lot. Im an international student and stored my items for the summer. I booked a return slot to get my items redelivered to me on 29th september. I only got 2 out of my 6 pieces. the next date they gave me was 12th october but on the day i just got a call that they can't return my items and il have to wait for another 2 weeks before i could get my items. Even now I'm not sure that will i be lucky enough to get my things on the next scheduled date. the company simply wastes your time and causes a lot of inconvenience. Highly NOT recommended!

Excellent service very pleased with customer service given

The best mobile storage company I have ever used. So easy and simple.

They lost half of my stuff, and gave me back the other half broken. Of course it's not their fault and they can't do anything about it... Beware of who you are dealing with.

They gave me the best quote out of all the removal companies. They were able to accommodate me when I wanted to amend my removal time with only about 12 hours notice - all thanks to their agent Annie!

Hated it, is the least I can say at this point where my boxes have been lost for months! First they leave my boxes without collecting it for 3 weeks then when they do collect it they forget to put it on the system under my account, which means they have been lost from the point they've collected them! Absolutely irresponsible and rude! They'd not pick up calls because they know who is calling, and it has been weeks when I cannot get my clothes out of storage to wear for the cold weather!!! I'm literally on the brick of bringing in legal actions towards Spaceways!

The only person I'd feel bad is their drivers who seem to be polite, god knows what they do behind it all! If you don't know how to take responsibility and run a reliable business might as well shut down!!!

I stored 3 boxes and 2 luggage with Spaceways. Delivery of boxes and pick up in June was fast and easy. At the beginning of September I wanted to book my return order online and the next available date was in 6 days.

One day before I was supposed to get my stuff back I received a call saying that they were not able to return my items due to unexpected complications in the warehouse and wanted to arrange a new delivery date for next week.

One week later on my return date I get another phone call, saying that the driver would be late for about 2 hours. So 2 hours after my original time slot I received all of my items back from a nice driver, who apologized again for the delay.

All in all I would say that Spaceways is not a bad company, they surely have some problems right now but you can tell that they are still trying to give their customers the best possible service and keeping them updated as much as possible.

I really like the business model and hope that they can fix their problems and offer a hassle-free service soon.

They helped me to move from my previous flat. Fast and reliable! Amazing service! Thank you guys!

I decided to used spaceways because I liked the fact that they used reusable containers. When the driver arrived with cardboard boxes I was very surprised and disappointed. The boxes were smaller than what is advertised by about 20 cms and now I have to spend more money than I wanted to. I would never recommend this company nor use them again.

This company let me wait for one and a half month, but they still do not give me my luggage. This is an amazing company. And they will not give any compensation for the delay. The customer service is get use to say sorry for the delay, they do not feel shame about it. Don't choose this company or you will be the next victim.

We initially booked SpaceWays because we were looking for a professional removal company who could make our move as seamless as possible. Do not trust the flash website - they just farm you out to other cheaper companies! And we found it More

A friend recommended Spaceways moving service to me. I was really really hesitant because of the bad reviews I have seen on google+ but everything went smoothly on the moving date. For someone who is only moving 7-10 boxes like me, I can definitely recommend their service!

Can't fault them, honestly. Hired three removal men, who got there early and moved our stuff in record time. It was a great deal and a really fantastic service. I've had some dodgy removal experiences but this one was worth it - the guys were fast, careful, hardworking. I'd use them again for sure.

This company is very disappointing, first they came late to pick up my bags and was already late for my flight, so i had to ask favors from friends to help with the storage. Than i asked for storage to be returned, it took me nearly 4 months to get information from the company they have lost all of my storages. ALL, i have got no clue how is that possible, no clear explanation was provided about where my items went. In the end, they just decide to compensate me a certain amount, which is still not enough to cover all the cost while i was waiting for the bags. Therefore, I hope everyone to think carefully before sending your bags in with them. Use there services at your own risk.

They were fanstastic! I highly recommend their service. great service for a good price

Contrary to the 48 hour delivery promise they boast about on their website, I waited over a month to get all my stored items back. Delivery is often delayed, a scheduled 4pm-6pm delivery arrived at 9pm, with the reason being "the driver left the warehouse late this morning".

I ended up having to buy entirely new sets of home items.

Incredibly inflexible service with absolutely no contingency plans when things go south.
Customer service was rude, and more importantly utterly useless.

I don't usually write reviews for companies, but to prevent any unfortunate souls becoming a victim of Spaceways in the future, I had to write this one.

Exceptional experience from beginning to end. The service was impeccable, driver very courteous and most importantly, on time! Good price too, better than some of the other storage places where I'd have to hire my own van.

Customer service was really good, made the process seamless - would defo use again

THE WORST COMPANY EVER!! NEVER EVER ORDER FROM THEM AND DO NOT TRUST THEIR COLOURFUL NICELY DONE WEBSITE. THEIR CUSTOMER SERVICE IS NEVER AVAILABLE SO BASICALLY YOU CAN'T EVER CONTACT THEM. THE DELIVERY HOURS ARE SO LONG THAT YOU HAVE TO SIT AND WAIT THERE FOR THE WHOLE DAY AND THEN FINALLY GUESS WHAT? THE DRIVER NEVER TURNS UP. THEIR DRIVERS NEVER KNOW ANYTHING AND ARE HORRIBLY RUDE. THE RESCHEDULING YOUR DELIVERY OR PICK UP IS AN ENDLESS STORY. I SPENT AGES TRYING TO ARRANGE THE PICK UP OF MY BOXES WHILE BEING ALREADY ABROAD WHICH I NOW REGRET AS I HAVE KEPT RESCHEDULING THE DELIVERY OF THE BOXES NOW HUNDRED TIMES AND STILL CAN'T GET THEM DESPITE THE FACT THAT THE PAYMENT IS ALREADY TAKEN FROM MY CARD.

I SIMPLY DON'T HAVE ENOUGH WORDS TO EXPLAIN HOW BAD, UNPROFESSIONAL AND GETTING ON YOUR NERVES THE COMPANY IS!!!

I am utterly disappointed with the service. Firstly, the site had an issue. The login page said my email was not registered which I got fixed by contacting the company via email. This initially caused a big delay in ordering my boxes back. The phone is always busy and email replies come no earlier than 2 days. I am a student and have 7 pieces stored with the company. I literally have all my stuff in the storage and while the company site says boxes will be delivered within 48 hours, the earliest date that I am getting (set the date 3 days ago) is 16th October 2015 which is totally unacceptable. That is literally 20 days. I literally have to waste money getting new essentials due to this huge delay and would not recommend this company unless I hear a quick reply and have my boxes back within this week. After many tries, managed to talk to a representative on the phone who gave a dry response by just saying that we only have the dates available on the email. There are other storage companies out there which have kept their promise and I expected the same from Spaceways!

DO NOT USE THIS COMPANY!
I have never written any bad reviews of any company but this company is purely ridiculous. They were supposed to deliver the boxes from 9-1pm but the boxes never arrived! The customer service takes forever to get through and they give poor excuses, saying that they "had a busy morning"?! I had to quickly book another storage company and get packing materials last minute so that I wouldn't miss my flight the next day. The driver called me the next day at 10am to ask to deliver the boxes, which I cancelled as I was already at the airport by then!
ABSOLUTELY DISAPPOINTING.

Great customer service. Call up if you have any questions!!

Hello everyone, the company has officially lost my boxes. They promised to send me claim form but it never happened, also I do not trust their claim system. I will file an official complaint against spaceways, if anyone interested in joining please leave a message below

Absolutely fantastic service. So cheap and easy! Guys who came to collect my boxes were so friendly!

Easy booking, simple prices that I feel are great value for money. Great Customer Service online, telephone and in person. A particular gold star to Mike in Guildford who collected the boxes . There was a glitch with phone numbers given online which he handled on the day putting my mind at rest that he would reach my daughter at UNI and all would run smoothly. He was also so helpful to her to get it all done in time for him to take the boxes away going above and beyond the call of duty. Thanks Mike and Spaceways for taking a load off my mind and my Daughter's. I am sure that the re-delivery will run just as smoothly ! One quibble would be please make time slots a little narrower on the day so you know more accurate arrival times .

I am very happy I discovered SpaceWays. What a brilliant concept. I have three boxes stored with them currently, as I am between flats. The entire process, from the first phone call where I ordered 3 boxes, to the delivery of said boxes, to the collection of packed boxes, was seamless. The people who work at SpaceWays are friendly and efficient. I recommend!

BAD SERVICE !!! Better skip this company ... SCAMMERS

I would definitely recommend SpaceWays for home removals! The were the cheapest quote of 3 companies, they turned up early, were efficient and friendly. Save youself time and money and just book these guys for a home move. ;-)

I have used Spaceways for nearly five years, it's an affordable solution and I have always found it easy to access my belongings and to add further items, with a good booking system and helpful staff. What really made them stand out for me was how they've gone above and beyond in this time of crisis to find an affordable way to get my belongings to me whilst I am shut out of London due to the lockdown. Really impressed, thank you so much!

Easy to book, and they allow really flexible arrangements. We didnt move far, so instead of having to use a huge truck, the team just did two trips with a large van. They packed some boxes for us and did it very well. The team who arrived were friendly, fast and professional. Would definitely use again.

Great staff and customer service, very reasonable price

Worst service ever - been waiting a whole MONTH for my items to be returned to me, with constant delays and issue - only to be told now that they've lost my items and it may take another MONTH for the possibility of getting them back.

Please don't use this service and spare yourself the terrible experience I've had.

Nice and reasonably priced service, very professional and on time. Couple of negative things include very long pick-up or delivery hours (but it is always the case with this kind of services) and a quite unreliable website from time to time. I would recommend.

The worst company I ever dealt with, i scheduled boxes to be delivered on Sat2nd of July from 4-7pm i had to sit for the whole day at home for the driver which finally did not even turn up, i contacted spaceways on Monday the re scheduled boxes delivery on Tuesday 5th of July and Guess what , the same story again !!! And now i cannot even contact them because there is nobody in the office !!! Never ever use this company !!

No confirmation, no communication, no call back, no one picking up the phone just rings out for 20 minutes then you are asked to leave a message which doesn't get responded to for days. Unhelpful, rude staff on the phone when you do get through. The sales team offer good rates but in reality the service is not good. I had sleepless nights with this company. Eventually got through and confirmed arrangements for the next day as I hadn't heard from them and then they called me straight back to say they could collect the crates but not deliver them when they were supposed to - 20 hours before the move. This would leave us unable to run our business for 4 days. Ended up doing all the IT packing ourselves as they were over 2 hours late. Wouldn't use them again.

Used Spaceways to store some belongings whilst I had building work done on my flat, and I would definitely recommend them. Good value and very efficient.

Staff were extremely friendly and professional, kept me updated with their likely arrival time and took real care with my stuff.

Return delivery was a breeze, I just gave a couple of days notice and boxes were back with me. In a small flat it was helpful to have the option to unpack there and then and return the boxes.

I ve used other self-storage in the past but would definitely opt for this service in the future, it really does save a lot of hassle going back and forth and lumping boxes to a storage facility.

Highly valuable service when it comes to moving in London.

I used spaceways to move out of my flat and was very happy with the experience. The website was easy to use, I had people on the phone and they were very nice and helpful, the movers were fast and always took the time to tell me as soon as possible when they'd arrive and if they'd be late. All the boxes were big enough for my needs, and I'd be happy to use their service again!

It is the worst storage house ever. i don't even want to give them a point at all. They are literally inconsiderate to customers on the phones. They do not respond to online chat or any queries. I made an appointment for collection of my boxes three weeks ago tho, they didn't deliver my boxes on time without any apologising call or message in advance.
only after my contact to customer service, i could hear it will be delivered on 20th of oct due to their busy schedules. i don't understand why my order has to be moved back 2 weeks later even though i booked that earlier. at least, they should've mentioned it to me through email or phone call. it was so irritated me and I'm NEVER going to use here anymore.

I used their moving service. I managed to negotiate a competitive price with them. They were punctual, kept up a good pace, but handled our things with care.

It's my first time see an unreliable company like this !!!!!!!!!!!!!
DO NOT USE THIS COMPANY!
They will not return your belongings on time!
I booked my slot 14 days in advance , and just one day before the delivery day, they told me that I need to wait another two weeks!!!

I m very happy with Spaceways. This is my second time using their service and they have been very efficient and helpful. Their competitive price is also a plus. Highly recommended.

worst service ever. better avoid it. still haven't got my stuff back. I booked to have my stuff back on 3rd September. Then they changed it to 4th Sep. However on that day the driver only brought me with one of my boxes so I had to reschedule with the customer service to get back the other boxes. On 7th September, after having been kept waiting for a whole day, I was told the delivery was canceled. You thought that's it? nahhh, three days later, the driver finally showed up while forgot one box ..AGAIN...

never ever answer the phone from the customer service no matter how many times my bf have call!keep change the date to sent back the stuff!
While hes in need to have the stuff back to the living place!guess what?have to rebuy some stuff to use cause all his important daily useful stuff are still havent send back!what if someone take away your stuff that u have been paid n put in storage or somewhere n didnt sent back n keep delay?n find no one to answer?how does u felt can u think for other people?if u r in this situation

They gave me a very reasonable quote! Went ahead with their service. No hidden charges,prompt service,our removals were so hassle free.wonderful experience and would hire them for future services.

Their fantastic service and competitive rate has made me become a frequent customer. This is a great 'up coming' company. I'd say take advantage of there low rates now! I'd also like to give a big shout out to one of the employees Chris who gladly helped me re-schdule within there tight schdule for my storage items to be delivered back to me.

Horrible Service. You should never be cancelled on 3 times in a row and have to wait 2 months to have your personal belongings returned.

Great service. Recommended. Thank you! It helped me a lot!

Keep going!

Easy to use and great customer service, would definitely recommend

Worst storage facility ever! They do not pick up their phones and do not respond to emails or any queries. Theyve kept my boxes and refuse to deliver them back to me before the 20th of october when I particularly mentioned that I am supposed to leave the country in the next few days. Completely inconsiderate and incompitent staff who could care less about your issues. Beyond dissapointing.

I had to move out of my flat and crashed at a friend s place for a few weeks before I could find a new accommodation. Spaceways picked up the stuff from my flat and moved most of it into their storage and a few boxes to my friends place. When I finally found a new flat, they delivered the items in storage to my new address on the next day. I am impressed with how fast and easy they operate.

Good service!

Fantastic service and the best storage rate in London.

I've had a great experience with Spaceways. They are reasonably priced for storage and they deliver/pickup your boxes without any trouble. Their drivers are polite, friendly and reliable. Would absolutely recommend.

worst service ever. retain my box for 3 months and still have not been able to get it back to me. rude customer service, poor operations team, unreliable manager, and the drivers who are always late! If you don't want to lose your items please don't use this service

Do not use this company!
Items stored with them but they do not return it on agreed date (over a week ago), don't answer the phone or email.
Went to their office today and was told they have moved out and dozens of people had come looking for them.

**** update **** anybody else in this position please read:

The company who bought spaceways is called kellys storage ltd, and if you call them they actually answer the phones. They have done more in 1 morning than 1 week of empty promises to "call me" from space ways.

Still do not reccomend using this company, so much stress.

Bad experience. I managed to get a delivery/pick-up confirmation today(Friday) for the 4-7pm time slot. I called the customer service at 6.30pm and one of the staff said they would come within an hour. It is now 9.17pm, I am eating cereal for dinner, still waiting for you guys to collect my stuff. No one bothered to inform me about the further delays, or to reschedule. I have a flight back to Malaysia on Monday, I needed a place to store my belongings urgently. Disappointing really, that was unprofessional and infuriating. I thought Spaceways would be better after last year s complaints, apparently not. Spaceways simply cannot be trusted.

Appalling customer service. Booked the 4pm-7pm delivery slot, nobody showed up, so I waited until 9:30pm that evening in the hope that someone would show up with my boxes. Nothing.
The phone line clearly isn't manned, because I've had no answer on that for the past 2 hours, I've emailed and messaged and still no response.
Don't bother using this company.

I booked my boxes to be delivered on the 26 of September! Then a guy from the company called me and told me they couldn't deliver all my boxes at once and only 5/7 will be delivered on the 26th, which was unpleasant,yet I agreed and booked a spot for the 9th of the next month for the two boxes left ( quite a long wait and all my luggage is there, all essentials as I am a student from abroad) . On the 26th not only that nothing came but also no one informed me that I shouldn't expect my boxes , so I stayed in home all day waiting for them- ON A SATURDAY. Hopefully, I will eventually receive my boxes as I am already starting to question the honesty of this company and "cheap" service has cost me a lot more than I had expected since I had to buy a lot of new stuff, instead of using the things I already have.

Do not rely on this company. My boxes arrived one month late (they delayed it week after week, it got comical really). Then when they eventually arrived, one was missing, which I still haven't been able to locate. They don't check their emails, people at customer service never pick up the phone, and when they do, they are rude. Worst company I have ever come across.

Just don't! I ordered them to pick up my stuff and they never came. I actually consider myself lucky because I have a friend who stored her items with this company, and she never got back her stuff.

They were efficient, friendly and went above and beyond for me. The whole experience was so easy, just what you need when you're going through something as stressful as a move

Bad experience for re-delivery of boxes, driver very impolite and not ready to bring the boxes home, he wanted us to carry them by ourselves
Then booked the pick up for the boxes a week ago and I am still waiting for them to come and pick them up. Nobody is answering my emails or complaints. No-one seem to be on line for the last week

The most unpleasing experience ever. First of all, I set my pick up date on Saturday then they emailed me if I can change the day since there is "an unexpected number of delivery on Saturday." However, I already had my own schedule except Saturday so I replied them but they kept asking me to change the day. I even booked my flight on Sunday so I had no choice. IT WAS ME WHO BEGGED THEM TO COLLECT MY STUFF ON SATURDAY. In the end, they said they'd fit me in Saturday so I thought that was the end of it BUT they didn't come on Saturday HA HA and I messaged them online and only got just the same COPY & PASTE reply over and over. I just don't understand why there's a live chat service when it's useless. SERIOUSLY I HAVE NO IDEA ATM SINCE IM LEAVING TOMORROW. The only reason why I decided to use this company is that they offer delivery service. If I'd known how they deal with customers, I'd have never ever used it. I really don't want anyone to go through the same experience as I did (and still am) PLEASE CONSIDER IT BEFORE YOU USE THIS WEBSITE AND NEVER GET DECEIVED BY ITS COLOURFUL WEBSITE. They don't even deserve one star. Please don't say any words if you can't keep them Spaceways.

Bad service I find this online few months ago . As I away for couple of month . When the box arrived and the driver wasn t that nice. And after that when they pick my stuff . They hadn t put the bar code on each box which means I am unable to pick which box I wanna returns . And after I back in town . I try to request an redelivery and is time table is full which I and to force to keep my stuff another week and then the day before my redelivery, I got a call about the car had some problems, and the driver said gonna come on monday instead and he said gonna arrived around 12 pm , which is another two day . And then I am at home all day , no call or email . And I login to my account they had change the time without notice me, I can t be talking lot of day off for this plus they keep delay the redelivery and keep changing me the storage fee due their own problems. Don t use this company!!!is a joke . I don t even know where is my stuff now!!!!

Spaceways is Great! Good customer service, friendly driver and affordable prices, very pleased :)

I am very impressed by the great service Spaceways provided me with moving my stuff, very professional staff, impressive customer service and affordable price. Thanks to Saad Arshad for the continuous follow up efforts. Very Highly recommended.

I am very disappointed in your service. I called in today and I was told that my boxes cannot be delivered before 19th October. I did not sign up for this! I chose your services as it advertised that I could get my things back within 48 hours of notice. I am aware that this is subject to availability, therefore I could reluctantly understand waiting for a week. But 3 weeks is TOTALLY UNREASONABLE! Please come up for a solution ASAP, as I am moving into my new flat and need all my things (towels, duvet, pillows, crockery etc). You should give your customers a warning if you are experiencing a busy period, rather than letting them get a bad surprise on their own.

I have had excellent customer service. I had to check out before 12 pm, thus requested collection before 11am. Driver liaised with me and arrived on time, was very polite and helpful, helped me carry the boxes from 3rd to ground floor. Great pricing as well. I was apprehensive prior to booking due to previous poor reviews but they've gained a regular customer. Highly recommended!"

Spaceways is quite possibly the worst company that I have ever had the displeasure of dealing with. I have had my fair share of experiences when it comes to customer service with companies like Sky, Virgin, BT etc. and they simply do not compare with the atrocities that is, Spaceways.

To spare you the grueling details in between: it took about 6 attempts to schedule a redelivery, about 4 to actually delivery all of my stuff back. Altogether, 1 month and 5 days before they gave everything back. Everytime I was met with false promises and misleading time slots, from an award winning (if they ever had a Golden Raspberry award for storage companies) worst customer service of 2015. Who am I kidding - ever. The only time they were compliant and replied was when I voiced my complaints on Facebook, which I found quite funny because it seems like they want the bad publicity.
Not only did I have to waste my time with the mindless minions that worked for CrapWays I was forced to replace so many of my items that they still possessed. You would think after royally screwing over customers they are obligated to refund my payment for their services - nope. Since they "delivered my items in good condition" I should not be entitled to a refund! Absolute joke. You should know that they did not even supply me with the plastic boxes as advertised and left me with standard cardboard boxes - which were also late too should I add - and they even broke one of my own plastic containers. But considering their business standards I am sure they'd believe that is still "good condition".
For those who have made it this far, thank you for reading. I assure you that these 5 minutes will save you the time, money and sanity that you could have wasted on FailWays. They will scam you with their horrific business practices and they will make you mad with their incompetent customer service. Now watch, as they perfectly demonstrate their poor services with a poorly delivered response filled with an insincere apology that even Comcast will find it cheap.

Thoroughly professional service, they communicated with me in every step. A+++ would recommend to everyone

The two men who moved us were great, it took much longer than expected but they were good natured and helpful throughout. Would recommend them anytime.

First of all, Spaceway is probably the most inexpensive storage option in London, and most certainly the most convenient one. I have been using Spaceways for years without any issues, lost items, or other shenanigans. That alone makes it a four-star service the fifth star they earned the other day when I wasn't around to collect the items. I have an interview scheduled for the time the driver was expected to arrive. I was calling support, who were friendly, and very helpful. Within minutes we figured out a solution, and that was that I was keeping the house and flat keys in a safe place for the driver so that he can place the items in the living. And so he did -carrying up the heavy items to the first floor. The only real regret I had was not leaving a tip for the driver. I completely forgot as I was in a hurry! I highly recommend the service.

DO NOT USE THEM. I am so frustrated with this company. I scheduled to have my boxes returned to me on September 12th, and no one ever showed up or even called to say why no one showed up. So I was then rescheduled not THE NEXT DAY but on the 17th to have them delivered. No surprise, still nothing. Emailed them, said I could get my stuff back on the 26th. Again, I wasted another two hours waiting around for them, and did not get my storage. So here I am, on the 30th, and I've complained to the company, and they keep reassuring me that I am 'top priority' and that they are 'looking into my case', yet no boxes. Funny how you're not allowed to go to the warehouse, either, to get your storage yourself. Thank you for holding my storage hostage and continually wasting my time.

Very flexible company, they rented me some great boxes for my move, the movers were lovely and super helpful and moved me on a 24th of December with just a few days' notice! Would definitely recommend this company

They were very efficient to take my boxes but it has been more than a week since I have requested my boxes back and I have yet to receive them. All I am hearing is one excuse after another as to why they are not able to deliver it - problems at warehouse, late pickup by driver, no one responding to email, etc

IF I were you, I would def find a another company to store your things.

Easy and affordable storage option for students. I had my boxes delivered and picked up on time by friendly and helpful staff and I'm hoping i'll also receive the boxes back with no delays or other problems :)

Asks customers to wait for an entire month for the return of boxes.
Absolutely disappointing.

Absolutely horrible customer service. My boxes aren't being delivered on time plus the team is not picking up my calls or replying to my mails. Had a horrible experience. Been trying to reach the team since 5 days now but have got no reply. It's just so dissapointing and irritating, all my important daily use stuff was in the boxes and I haven't got them back yet.

Bed bugs.
I don't mind the wait for two weeks, and then having to buy boxes since the plastic boxes they promised was out. But I frikin got bed bugs.two was found in the coat I stored in spacways. Oh and my roommate who also used spaceways has bed bugs too! Awesome!

Update:I'm being honest and letting who read this decide. manager did his best to figure out and did bring in pest control and came out clean for bugs and does not have other complaints to this date.
he couldn't say how closely they checked and how the checking is done since it's the extermintor's territory. But he did try to reply back as soon as possible and was honest to my belive.

but too many boxes stored with out being checked and there is a chance of bed bugs moving around within boxes into winter clothing without leaving any visuable traces out side of the box due to bedbugs eat people and if there is no food they would bunker down in clohing or move around to find food( that is what my exterminator said when I asked where the hell does this come from since I/the house had no trouble before and all my item is from spaceways)
.

If you had any items stored during summer. Check them. I'm freaking out washing everything. And two extermination later. Still having night mares.

I just remembered a oder from a box I got back from storage and wondered what it was at the time and the item inside it was later found with bugs that was actively eating me. The new place Im living is being monitored every six weeks and all the item is what I have stored from space ways. Now I have to pay for fumes matress and dry cleaning fees that is adding up to a thousand pounds. And no insurance doesn't cover for bug infestation.

Can not fault them for anything. Punctual, efficient and resourceful team. All done in record time. Nothing broken, dropped or damage. Very careful with my antiques. Nice, polite and all with a smile. Could not possibly ask for more!

I have recently used spaceways for moving. I was moving to furnished apartment, I needed to move my clothes and some goods. First they delivered empty boxes (which makes very helpful!), then next day they came and carried my boxes to the More

I moved from Junction to Streatham Hill with 7 boxes and a table. Whole move was done within 4,5 hours.Great service!!

I want my luggage on September 21. But they told me I need to wait until October 15. But on October 15 ,they forget my luggage and told my I need to wait until October 23. On October 23, they forget again and told me I need to wait until November 5.

Disingenuous and unhelpful after they lure you in.

Lots of issues since I booked it the move. Took weeks to get a time slot, which was outside the time I was promised. Even then the driver turned up later than the agreed time frame anyway. Fine. It happens.

After the move I was presented with a extra bill. The reason was:
1- move took longer and they had to pay driver over time (after 3pm),
2- a lot more items than initially quoted,
3- TV too heavy and
4- driver needed my help.

1- Iwas promised the length of time wouldn't matter. The driver turned up half an hour before his shift was meant to end. No move was gonna finish in half an hour.

2- Then I realised the driver billed me for 3 small Waitrose plastic bags, a long umbrella and my handbags as extra items (which he didn't move) so the total went over the quote by a quite a few. Billing me for handbags and plastic bags?! And for the move he didn't do??brilliant

3- The only thing he struggled with was the tv, which I was able to move on my own. So not sure why he had problems with it especially he had a trolley.

4- finally I helped the move out of the kindness of my heart. Not because he was struggling. But I was bill for my effort.

When I raised it, the accounts didn't care. I called the client manager who used to be responsive. Now he was on radio silence.

Now I had to pay the extra to avoid them charging me interest on outstanding amount.

Taking this to consumer protection.

I used SpaceWays recently for the first time. It couldn't have been easier to declutter my flat and store my books and winter clothes. Also appreciated that the pricing is clear and transparent, unlike the other storage companies I've used in the past. Keep it up!

SpaceWays' service is appalling. We have been waiting for nearly a month for delivery of storage boxes. Every time they give us a slot - which of course involves taking time out of work schedules and other commitments - they fail to turn up. They have rendered themselves almost completely unaccountable and uncontactable. We have had repeated conversations with someone called 'Hal' who just does a lot of sighing and tells us that the slots we suggest 'aren't going to work for him'. So far we have only been refunded the original delivery charge, but after three more no-shows we have received no other offers of compensation or reimbursement for failed service or loss of income.

Apart from the fact that the lack of respect for customers' time and investment is a categorical disgrace, the company is in contravention of its own Terms and Conditions. If anyone reading this has experienced the same issues, please feel free to use the following information:

3.1.5 - The order confirmation comprises an agreement that is 'legally binding on you and us'
-- Given the repeated failure to deliver, the company is in clear breach of contract and must be legally accountable

12.1.3 - Spaceways state that they are not liable to the customer for any loss, misdelivery, or damage to items if (f.) the customer does not accept 'delivery within a reasonable time after the Order has been tendered'.
-- Although the Terms and Conditions do not define 'reasonable', the common global vernacular for this term generally does not include repeated no-shows and nearly a month of uncompensated waiting, with almost no customer service or support whatsoever.

12.2.2 - 'if we fail to comply with the Agreement, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Agreement or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Agreement'
-- the loss and damage incurred by multiple incidences of waiting for boxes that never turn up, having repeated inconclusive conversations with 'Hal', taking at times whole days off work for no apparent purpose, is an obvious consequence of the company's breach of the Agreement. No customer would ever contemplate that this would happen to them at the time of entering into this Agreement, as the logical conclusion would be to take their business elsewhere.

SpaceWays have committed multiple breaches of contract. They offer negligible customer service and support. At each point that I have used social media to try to engage the company in accountability and response they have blocked my account. They are a sad example of the 'race-to-the-bottom' of the contemporary sharing economy: offering the lowest service to the lowest payer, exploiting the housing crisis and difficult access to transport posed by residents in London.

While I doubt that the company will be doing business for much longer (as they clearly don't know a storage box from their own elbows) I implore any prospective customers to look elsewhere, as dealing with SpaceWays has been a real blight on both my and my partner's lives.

Absolutely awful service! I ordered my return order on 24th of September, but they told me they cancelled my order and rescheduled my order on 6th of October after I called them. They didn't give me any notice by email or by phone in advance to let me know that they will cancel my order. Then I waited until today, and they told me again that they can't deliver all of my boxes, and they can only deliver 5 boxes out of 14 today, and they asked me to wait until 21st of October. It is definitely unacceptable! Their manager promised me two weeks ago that all of my stuff would be delivered by today, but they never do it!!!!!! If you can't do it, then you should not promise! I want to get all of my boxes back by today, and I will not wait for another 2 weeks!

I have used Spaceways many times and have found them to be very effecient and prompt. Great customer service, very friendly, and are willing to go that extra mile to help out. I know my "stuff" is in very good hands. Will I keep using them ? absolutely I will.