Jack Cheng

Review of SpaceWays

Spaceways is quite possibly the worst company that...

Spaceways is quite possibly the worst company that I have ever had the displeasure of dealing with. I have had my fair share of experiences when it comes to customer service with companies like Sky, Virgin, BT etc. and they simply do not compare with the atrocities that is, Spaceways.

To spare you the grueling details in between: it took about 6 attempts to schedule a redelivery, about 4 to actually delivery all of my stuff back. Altogether, 1 month and 5 days before they gave everything back. Everytime I was met with false promises and misleading time slots, from an award winning (if they ever had a Golden Raspberry award for storage companies) worst customer service of 2015. Who am I kidding - ever. The only time they were compliant and replied was when I voiced my complaints on Facebook, which I found quite funny because it seems like they want the bad publicity.
Not only did I have to waste my time with the mindless minions that worked for CrapWays I was forced to replace so many of my items that they still possessed. You would think after royally screwing over customers they are obligated to refund my payment for their services - nope. Since they "delivered my items in good condition" I should not be entitled to a refund! Absolute joke. You should know that they did not even supply me with the plastic boxes as advertised and left me with standard cardboard boxes - which were also late too should I add - and they even broke one of my own plastic containers. But considering their business standards I am sure they'd believe that is still "good condition".
For those who have made it this far, thank you for reading. I assure you that these 5 minutes will save you the time, money and sanity that you could have wasted on FailWays. They will scam you with their horrific business practices and they will make you mad with their incompetent customer service. Now watch, as they perfectly demonstrate their poor services with a poorly delivered response filled with an insincere apology that even Comcast will find it cheap.