Sipwell Review

I have been a Sipwell customer for several years and am very happy with that. More water is being drunk and Sipwell's service is excellent. The bottles are delivered on time and on condition and maintenance is also More

I have no experience with their product or service, but they do experience the drivers' aggressive and arrogant driving style almost every day. If their product and service is also of that level then I can certainly not recommend this company.

Always deliciously fresh chilled water thanks to our Sipwell water cooler, connected to the water supply. No more hassle with 19 liter water bottles.

One star is still too much for these scammers! Appointments are not fulfilled without a message, you have to call yourself and then hear lies ("address was wrong"). Continue to send invoices after canceling the contract and demand payment for this. Previous complaints here were answered with "contact customerercare". Due department is precisely the problem! They can send invoices, but they only frustrate customers. Funny to see too: almost only complaints here, score of 1.7 and only 4 and 5 star reviews last month. Only from people with 1 review, customercare probably also has time to write fake reviews .... People: don't start! Working with Sipwell is asking for trouble

The delivery of a water is hell! I have to lie around calling and sending emails every time I don't want to be without water for a full month. Bad service! Telephone service is also very unprofessional and makes false promises, just outrageous .. Will also terminate my contract after next delivery because this is no longer feasible.

Very bad experience. We signed the contract and did not get the agreed deliveries of water as stipulated in the agreement. We complained and wanted to terminate the agreement, they did not try to do any effort in solving the problem and send their legal counsel to scare us and drove this case into court.

After more than 3 years I am forced to cancel our contract,
could no longer supply me for which I paid for months,
told lies many times, ...
(I had a device with hot and cold water and spray water on the pipe)
the technicians were skilled and friendly people.
Now that I have to get my guarantee back, I have a lot of explanation and blabla ... after more than 2 months and several phone calls I still wait ...
Now I have to send my account number again, after you have been a customer for more than 3 years ???
So for honesty and reliability I give a heavy INSUFFICIENT !!! (I have had several problems in the past and have had to be very patient! ... so this review was not made out of anger, but a sober look at our "relationship")

At the moment, we are very satisfied with the product!

I have been a customer since October 2018 (we have a cooler in our Re-Love business in Geel). I'm very satisfied. Correct deliveries and invoicing, maintenance is done correctly and we have so far only had very friendly people who came to deliver the bottles.

Super content with the customer service, delivery may be a bit faster

always fresh and fresh water, something for everyone at any time of the day, namely flat water light and / or strong sparkling, with or without a nice flavor, freely selectable from the range "squeeze well" lemon, blueberry, strawberry ....
Thanks to the presence of the red tap, you can also use boiled water, useful for preparing soups, tea, chocolate ....
Are always there for us; super-friendly service and explanation both on the phone and at home delivery.
Advantage: no more dragging with bottles. Also better for the environment = bottles are collected at home, no more waste of plastic (ecological footprint)
You can order by phone and there is also annual maintenance of the device.
BEST PURCHASE OF ALL TIME AND UNTIL TODAY'S DAY, NOT A SECOND REGRET.

Always correct in terms of deliveries and invoicing. Also good service when something is wrong with the device. Have always had skilled technicians on the floor who quickly find the cause, if not immediately repairable, they had a spare unit with them, certainly a plus!

Drinking a lot of water they say ... since we have the water cooler, we have left out other drinks. Always chilled water and no more dragged ... thanks sipwell

Good service, nice design water cooler. Everyone drinks more water here and that is great!

We do not order water, but coffee for our Belmocca. With every order we place we have to pay online immediately. Otherwise you cannot order of course. Months after delivery we receive a registered letter stating that our delivery is being blocked because there is an outstanding invoice !!? This has already happened '4' TIME !! you would think that there is an error in the system. What a stress you give us with such an unprofessional leadership in your company. And we can prove once again after 7 months that we have paid. By the way, I've already sent proof of this, called and it was fine. So now we receive another registered mail from the same order! This really makes me angry.

1 star is still too much for this bungler. Wrong invoices, contract canceled by registered mail since January, still not refunded the deposit after sending repeated emails !! PRUTSERS

With these warm days
we do not hear much complaining about Sipwell water
A water fountain is always nice with this weather
The water will always be cool and tasty
With or without bubbles
We always feel like Sipwell water

Already a customer since 2008, but the size is full. Always had a different supplier every delivery. Until now, they have all been friendly, but they seem to be under a lot of stress. Especially if you ask too many questions. cooler is never checked. Last order made on 15/10/2017, not yet delivered (after all empty promises). Very poor customer service, rude and unprofessional ("I can't find the contract, but I know exactly when it was drawn up ...") After a long insistence, we received a copy, but since this incident we seem to be blacklisted customers who are not served.

I have been a customer for 3 months now and everything went smoothly. Very satisfied with the service and delivery. Friendly driver!

Super service had by telephone contact and by mail with ines and olivia, as well as super service by the driver arno kids love it! The liters of water fly through very satisfied customers here

Meanwhile, no customer for almost 2 years. I can no longer count how many times I have contacted them in different ways. My device was leased and paid off in July (2017) but they still kept withdrawing money from my account! Months ago I received another invoice in my mail ??? Maintenance contract, while the years that I was a customer, have hardly seen anyone! But pay! Now again maintenance contract invoice! I do not even have a device anymore !!!! and let's not talk about deliveries !!!! Water bottles on the street! Deliveries that I did not order! Sometimes half of my deposit is not refunded. No, I'm so tired of you! So unprofessional! Just ridiculous! I do not even live at the address where the contract is !!!

The water quality is ok but the service is very bad, I say the worst I ever seen in my life! Very disappointed!

Flut company, now it may also be said that I had no problems with the seller and drivers and that the service is good but at the office there ?????? they cannot make an invoice and beware !!!!!! pay the cooler through the seller and then send an invoice with another 250 euros on it !!!!! SCANDALOUS !!!!!!!!

We can't put less star.
Catastrophic service, without stopping delivery problems, they do not meet any appointment. TO AVOID

We have been a customer for several years and we think the service and quality of the company is superb. Always friendly people both at the customer service and at the delivery. The water dispensers are easy to operate and maintain and encourage drinking more water. Keep on doing

Thanks to the water cooler from SipWell, it has not been hell here in the past few weeks !!!!!!!

I have had a Sipwell for several years now and since then we have been drinking a lot more water (finally enough)! Sipwell is tasty and home delivery is very easy. Everyone who comes to visit can only confirm the delicious taste

A maximum amount of water is always delivered. Cancellation of contract is really hell. Everything is done to keep customers on a leash. Annulate can only be done by registered mail, and this in corona times ????

Now a customer of Sipwell for a month. First device stopped working after a week. After a week they deliver a new device, on site it appears that this device does not work either. Another appointment for a new device. The day when they have to deliver the new device, they simply report that they no longer have any device in stock and that a new appointment has to be made.
The deposit was immediately paid when the contract was signed. Two weeks later, the same guarantee is released again. This was finally resolved after repeated calling.

oops if I read the reviews here, I am in the right. I think the delivery here is still done by horse and cart !! Unbelievable that we can mention a review for this company from the prehistoric era.

The services and deliveries are perfectly in order. The drivers are friendly and take the water where you want it. Our children need nothing else and we drink up to 160l per 2 months

We have been a customer of Sipwell for a number of years. They deliver correctly, on time and are very friendly and helpful. The water cooler has a permanent place in our house and can be seen, a beautiful design! The water is very tasty, both our clientele and we like to drink it. The children can take their own drinks from a very young age and therefore always choose water, which is of course much healthier! We do not have to carry bottles in the store and we do not have empties, which in turn contributes to the environment. Sipwell takes good care of its customers, problems are solved quickly and actions are taken regularly. The summer squeezewells to add to the water are also highly recommended! In short, we are very satisfied customers!

Mega satisfied with SipWell. With a young son (lots of friends and family) and a baby (lots of food) at home, this is ideal. A house where we used to drink soft drinks and now water. We have submitted an application online, after which an adviser came to our site without obligation to obtain a customized package for our family. Service is TOP! you choose how much water, when it needs to be delivered. If something is not OK SipWell reacts very quickly to keep the customer happy. Worth more than 5 stars for us.

Sipwell blocks my emails and on the phone they hang up on me and there is 161.35 euros of credit to reimburse me since 07/09/2017 and I still have nothing to touch when it is more than a month and a half that my contract is finished and yesterday on 20/10/2017 I had a heater who came to give me water bottles, because I have contacted them several times by email and one by call to find out why I have not yet had my money and they send me a heater with water, these are real guinols who work there. On 10/26/2017 I got reimbursed for one of my two credit notes 10/26/2017 Transfer in your favor +96.94 Details
Counterparty name: SIP - WELL NV because I made a public complaint during the purchase test on 24/10/2017 and they contacted sip well. I am waiting to see when I will touch the 91.94 euros, and then I will connect to the purchase test to put that the complaint is resolved. Never again in life will I take a contract for any purchase.

Fraudsters
They do not meet their agreements after not repairing my device and still send payments.
Then I call and they know nothing ...
So they say you don't have to pay the invoice and x many weeks after that they send extra costs.
Ridiculous.

It's going to be a year since we have a sipwell fountain and we are very happy
super water a great service and as we participate in a waste-free environment
PVC bottle

Very satisfied from sipwell definitely recommended for other people and friendly customers

Perfect service: timing respected and follow-up guaranteed.
Quality without a doubt ...

It's a scam! If you sign their contract, you can almost no longer loose it (as a professional) ... or at great expense. Beware, they are unscrupulous.

Normally I never respond online to companies but Sipwell really makes it crazy! Deliveries do not come or when it suits them, they do not come to an agreement without giving any reason, guarantees are not refunded and I can continue for a while. Those people from CustomerCare should see what that should exactly mean, what they do is NOT at all. They can not frustrate customers anymore. Or here hypocrisy asking for customer numbers and giving the appearance that they solve problems while they themselves are the problem. To tell lies and send and invoice bad invoices: CustomerCare according to Sipwell! All reviews here (except the 5 stars with texts that literally come from the Sipwell folder ...) give a very recognizable image. People are wise: do not start with it!
UPDATE what I said: here hypocrisy ask for customer numbers and then promise even priority while when you contact customercare you are treated like old garbage.

Water fountains often defective. Technical service unable to repair. Customer service almost non-existent ...

Top
Can't live without it anymore, so glad that I have it at home now.
service is also top.

Nice water and then perfect service, communication and friendly staff!

We can't put less star.
Catastrophic service, without stopping problems

Flee ... Between the seller who used the lie to make you sign the contract, then the billing problems come. When you want to break the contract, remember to send a registered letter 6 months before the end of the contract. Once the contract is terminated, they do not give you back your deposit of 140 euros because sipwell invoices transport and machine reconditioning costs of more than 100 euros, at the end of the contract, when this was not mentioned. Go your way is that hassle and loss of money ...

With the Sipwell you have fresh water at the office at any time of the day! Since the Sipwell has been installed, colleagues have been drinking significantly more water (instead of soft drinks, etc.), which of course promotes health. The sparkling water function is also super handy. We are fans!

I would give ZERO star if I could. OK product with horrible service. I finished my two years contract, just when I about to end the contract, wham bam! NO SIR, your contract has been AUTOMATICALLY extended for no one knows how many years, to end earlier I will have to pay a huge fine, that almost equals to total due amount of 2 years contract. So yeah, they don't want you to end contract in any case and just tries to keep ripping you off!!! When I tried to ask the reference of that automatic extension of contract, since I can't find it in the original contract, no reply anymore. I sent another email with questions in detailed and simple way, of the status of contract, after a few days reply came through: "in order to end the contract you will need to send the registered letter." .... Well thank you very much!!!

I'm talking to my legal consultant to see if this behavior does count as a business scam: you can't just extend the contract without any notice to customer or even, have any reference written on the original contract!!! And get this: even refuses to explain!!!

Only star would be for those delivery staff, they are all friendly and on time for delivery. I never had problem with them.

Could someone tell me another similar, and more competent supplier?
Thank you in advance.

Delivery is always on time and goes smoothly.
Very satisfied with the service.

Ideal, always nice and fresh water or hot water for soup! And that with the greatest of ease! Thanks to Sipwell we all drink more and fresh water at work

i am very satisfied with my sipwell appliance, always fresh and cool water at hand. never dragging bottles of water again. always notified when they bring new bottles.

lamentable - no respect for customers - to avoid to the maximum because the day or you stop the contract it takes months to recover your warranty

STRONGLY not recommended. DO NOT trust this company

Super satisfied with the sipwel water cooler.
Handy, you receive a text message from the driver when he comes to deliver.
Very handy no waste bottles, empty bottles are replaced by full bottles. No more dragging to the supermarket.

Very unreliable company never supply too many drinking bottles on tyd collection and now stop contract they put you and teak too.

Now just as a customer at this company.
The only positive to date is the taste of the water. Invoices never match. Delivery period is not respected. Purchase of 4 drinking bottles at 12 euros, these leaks These have also been replaced, less than a month later the same problem. Customer service lets us know that we have lost our money. Chauffeur unfriendly and online orders are delivered incorrectly

Brought in Sipwell for 1.5 years and satisfied. As "(water connoisseur)" I dare to compare the water itself with the A-brands Vittel or Evian ...
punctual deliveries, via a text message you will be asked whether you need water or not.
No more dragging heavy suits from the supermarket, easy to fill drinking bottles for the kids and ourselves. satisfied customer here.

Very satisfied or sip well. Deliver the water at your home no more dragged with heavy suits from the store. Word.alles will also be delivered on the agreed day. Should not be at home at the conclusion of the contract we have indicated where they can always deliver the water this is behind our house under the roof also we place our empties here. Also do not have to take a certain number of bottles in the summer is more with us. You can even have one bottle delivered. You only pay what you take away. Advantage also our son drinks more now. No negative experiences for me.

Really a bunch of bunglers there in that firm! Contract canceled for months !! Still not refunded the rest of my deposit! Do not let people catch you at this bungler! Really a BIG ZERO ... 1tip: don't start. Clientnumber? you see my name, right? Just search for FLAMEZ STEVEN. After 2 years I still haven't gotten my deposit back !!!

the first year everything ok no problems but from the 2nd year continuous misery with sipwell, although I like to drink the water I will end my contract this year. maintenance of the device twice happened in 3.5 years, normally twice a year because I pay for that. had no water delivery in November (delivered after threatening mail on December 7). supply of water for December was scheduled on 21/12, it is now January 11 and still has nothing. I will be happy that this misery will stop in September !!!!!!!!! if you cannot keep the promises to individuals, you must stop. I have already indicated the problem several times but then you wave goodbye to contracts, you are good at that but you do not solve the problem by offering something for free (I have refused every time)

Very bad here just been on application Mr. Eddy !! Did not even speak to me and refers me to a colleague of his for me then to report that you should not have visible tattoos very discriminating and ambiguous people here

Warning ! This company steals its customers. After many years of loyalty, the period of notice to break the contract is insane! Shameful business practices!

Bad, everything works, but we never get our water, order has already been placed three weeks ago. No one can be reached either by mail

Please stop polluting our planet by selling single use plastic cups. Much better solutions do exist. It s 2019!

Ps: thanks for the answer. That s a great start. However most of your fountains come with single use disposable cups made of plastic, that s not very green you ll admit. Maybe it s time to stop selling single use cups and instead incite people to use reusable stuff such as proper glasses, bottles, etc.

Our Company is very satisfied with the Sipwell team that delivers here. Always friendly and good-humored. Today we have even received a free test package of coffee. Sir it is yet to come with a smile on the face. Keep up the good work!

With best regards,
the ladies of FitForMe

I got a confirmation email like this:





But unfortunately,
Nobody showed up that day! Shame!
And I did not receive an email that she could come another day or an apology mail, I received nothing new after that day!

We were waiting at home all day, had to set up my meeting a day later, to welcome a water advisor but no one came .. so you get a 1 from me ..

And I no longer want a water cooler, too bad that something like this happens .. SipWell is a large company but not professional in terms of customer focus .....

Can you also give negative stars? Since 1 star is still too much ... We pay a monthly contribution to these scammers to perform 2 annual maintenance on our sipwel devices, however, we note that the maintenance is back from 2017 !!! So they are already 4 serviced behind.
If the device is broken, we always call and email for weeks before a technician arrives. Every time an appointment is made for the delivery of water and they do not meet this ... As a result we are always without water!
We were charged rent for a stacking rack (without contractual question), which was paid monthly ==> This rack has already been paid in rent at least 2 times (cost at purchase is only 70 euros), but we were never informed that we could even purchase! Keeping the rack is apparently not an option either !! Contract has been running since 2011, but apparently they haven't earned enough on us yet.
Customer loyalty = 0
Responses to OFFICIAL COMPLAINT MAILS are substandard and not substantiated with substantiation!

A GOLDEN TIP: don't be fooled by this organization! There are many others offering the same services but with MUCH BETTER SERVICE!

Always nice to come home and can choose between fresh flat water or fresh sparkling water.

Very good tasty water, some problems with the delivery of the device, we are still waiting for the right device. In the meantime, still water with a temporary device. Smooth communication, fast intervention

For more than a year I have been using a replacement device instead of a beautiful Design Carbo device which was offered to me. Many months and promises later this is still not solved. Furthermore, total mismanagement where the head does not know what the tail is doing.

An example: a few weeks ago I was contacted by someone from SipWell about a planned visit for the delivery of water. Hereby I ordered 3 new 18.9L bottles. These were also delivered to us. I also mentioned that we still have the "temporary" replacement device. Due to the lack of an up-to-date stock list, an exchange request for the Carbo has already been scheduled. One day later one of their suppliers presented themselves. It was before the exchange for the original Design Carbo. So I was relieved that it was finally going to happen. But no, sir did not have a Carbo with him. He did, however, replace one bottle that had meanwhile also been emptied empty, without my having asked for it (I had already received 3 new bottles the day before). I was stunned that people still dared to charge a mileage charge for an exchange that did not take place (but they did supply an extra bottle that I did not request). It was also on the receipt that it concerned the Design Carbo exchange that Mr. was not with.

SipWell, you don't even earn 1 star!

Keep your customers on the line for more than a year? Do you really mean that now?

Punctual delivery, friendly staff. The one who comes to deliver the bottles neatly to the rack offered by Sipwell. Good taste of water. Machine cools well and quickly but could be a bit quieter.

Unreliable company, as a customer I feel cheated, be careful with signing the contract with this company !!!!!!!!
I'm stuck now and can't stop even if I'm very dissatisfied with the service and everything has to keep paying for 3 years. Nothing is resolved at their, very unfriendly customers. Now we are left with always broken appliances, broken floor by several times serjouse water damage caused by them, disputed invoices and contract that we can not stop. Definitely stay off, do not start, misery .......... (((((

Poor service, unsolicited deliveries, empty goods are not settled correctly, or not at all. Meanwhile, a contract was canceled by registered mail almost a year ago. The contract was scheduled for January 2017, after the mandatory duration of 3 years. Termination was confirmed, but invoices kept coming and the money was taken from the account via direct debit. I have blocked this after which I receive not only invoices but also reminders in my bus ... both by mail and by phone I get the response: "we will pass it on ..." signing a contract and delivering cooler was less than half an hour regularly. Discontinuation is another pair of sleeves ... in short, unreliable company that only collects money ... 1 star is actually too much!

Always nice to welcome the friendly driver with our water. We can also always count on customer service assistance with our questions. We recently discovered the my account, where I view both my deliveries and invoices at any time of the day, great!

No more soft drinks for the teachers of cvo CTT Limburg but nice fresh water or for the lovers nice hot water for a cup of soup, tea or coffee. The teachers of KA Maaseik and Bree are also eager to use it. It can not be healthier!

also the same problem here, no punctual delivery, takes a long time before you can reach someone by telephone and are still rude on the phone as well. often make mistakes in their monthly invoices and have been waiting for the promised voucher for almost 2 years now

This machine is really great. Get rid of the plastic water bottles that only take up space in the fridge. The service is always fast and customer oriented. I would recommend this machine to everyone! My daughter also has a machine at home because of me.

Dear Daniel,

I myself have also been employed here in the past, yes, I had to contend with the same problems. No tattoos in the face or neck, but on arms, chest (never visible) and legs. About colleague supervisors, absolutely no complaints on the contrary, these people spend a lot of time in their job with all good intentions. But unfortunately, the hierarchy of the company does not stop there. When I was fired on the spot, I was told that customers had to be ethically accountable. These are literally the words that were used against a person who was actually a social worker. Never had a complaint from customers, on the contrary. If you decide to move, I would not recommend getting a sore throat. This was the case with me the first time I registered myself as a sick person (in other words, including a doctor's certificate). My address was still at my parents' address a month after the move. There the check-in-doctor stood before a closed door. No retake to look him up himself (but with another colleague this was not a problem). There was even a colleague who was in exactly the same situation as me, he got his wages from the sick days, it was turned down for him .... I received a registered letter advising me to return immediately go to work, as sick as a dog. If you have to adopt an ethical attitude towards your customers, you are not going to send a sick driver to it? Anyway, at HR I naturally went to get a story. I confronted them with the story of a colleague who did pay his sick days (who was in the same situation). I have to be honest, the answers that were presented to me were comical, but of course according to point .... from the working regulations fully regulatory :) Respect to the drivers, supervisors and planners who keep things right there !!

That comment from that "customer service" is really hilarious !!
Can I have your client number so that we can search for a solution ...
Do not make me laugh ! That is what you will hear on the phone dozens of times. Ridiculous ... they are looking for something that they allegedly cannot find ... do you think people have nothing else to do but to call you and then be sent from pier to pol ... such a company should not exist! !

customer for 4 years very irregular delivery fountain never maintained except as provided for in the contract twice a year and when I wanted to break the contract, after 6 months' notice, 100 euros for the costs of removing the fountain !!! never again with this company

Terrible service! Water delivery always goes wrong or just does not come at all. Invoice is always on time of course. Adjusting contract seems like an impossible thing. Stay away!

Our customers can always enjoy delicious fresh water while waiting in our waiting room and that has certainly been greatly appreciated in recent weeks. If desired, they can also get a soup or tea thanks to the hot water application on the appliance.

When discontinued, empties are not refunded, after long insistence, this happened 8 months after the date. We received 2 more invoices to pay for "contribution to the delivery cost" and "kilometer charge". With this company you pay every time they stop at your address. (even if you don't need anything). SCANDALOUS! I make a complaint with test purchase!

very content of the service. very nice water and also many necessities available such as flavors for in the water.
beautiful design devices. the convenience of no more dragging around with bottles.

Our super water cooler got us through the hot summer days.
Thank you for this !!!!

Attention, avoid absolutely..authentic unfortunate customer experience number 3217600.
I agree with the other negative opinions (the word scams, non-respect of the customer, unfair contract clause, minimum services are real).
We have been a customer for 20 years, I warn 3 months in advance by registered mail that we leave this local, impossible to stop if not with heavy financial compensation.
Reason invoked: my contract signed 20 years ago is automatically reproduced ... and I am not aware of the terms and conditions (communicated 20 years ago).
The machine has been changed once in 20 years, rare maintenance, I think I paid for the device 1000 times its price after all its years of renting.
Unfortunately, I have to hire a lawyer to undo and put the device on my own, they do not want to pick him up.

I have had a sipwell appliance for several months and now I have problems with my appliance for the second time (the water no longer heats up). I have always been satisfied with the service, I get someone on the phone quickly, they solve the problem quickly, someone arrives relatively quickly ... Besides the questionable quality of the device itself, I am very satisfied. When I searched the phone number I saw how many bad reviews were on here and I fell into a hat! That is why I wanted to pass on my opinion.

Great service and delicious fresh or hot water ... Healthy is not always difficult!

Do not recommend. Service draws on nothing. Very unprofessional.

Even 1 star is too much for this company. This really saves everything! Ever became a customer with 2 different customers, despite being 1 firm. And this was wrong 1 of the many. Even after our two contracts have been terminated, we suddenly receive a 2-year overdue invoice. Deliveries are never as agreed and on time and suddenly the supplier is at your door despite not knowing anything about it. Even the drivers are crazy and always get the wind from the front. What a chaos-firm is this ... Instead of SipWell it had better be called ShitWell! The water itself is pretty good but the rest of the company is really not worth 1 star in this review. I wonder how such a firm can continue to exist in Belgium knowing which formalities you all have to comply with. Accounting is not right for a meter, but that is probably why the tax authorities do not check them either. It is too hopeless to understand. Stay away from this company and drink even sewer water before entering into a contract with these chaos-scammers!