I have had a sipwell appliance for several months ...

I have had a sipwell appliance for several months and now I have problems with my appliance for the second time (the water no longer heats up). I have always been satisfied with the service, I get someone on the phone quickly, they solve the problem quickly, someone arrives relatively quickly ... Besides the questionable quality of the device itself, I am very satisfied. When I searched the phone number I saw how many bad reviews were on here and I fell into a hat! That is why I wanted to pass on my opinion.