Sipwell Reviews

Top, customer for 2 years and very nice water. Recently I had used more water as usual and an extra delivery was simply scheduled via the chat on the website.

We are clients by sippwell many years. the last year they service and "klantendienst" got horrible. We hear it from other clients also. We want to leave but they made a contract that we cannot leave... - our lawyer is busy to teach them a lesson...

A star is still too much for this company! Send invoices, tell lies and break promises: they can. Nothing else. Gang incompetents. Do not start with it unless you have a great need for endless whining and the loss of your guarantee at all times.

very tasty and the delivery always punctual and in order.

Nice water, we drink much more than before we had Sipwell. No fussing with bottled water. Home delivery is ideal.

Do you think about entering into a WURG contract with sipwell? DO NOT DO IT. This business fails in all branches of his company. Deliveries run into the hundred. Communication is impossible. Cleaning the appliance does not happen. Invoices are not correct. The guarantors are very expensive. The water is also expensive. You have to continuously call the company to arrange something that goes wrong. There you bump into the best of this company ... No one is aware of what someone else says. Several times you have to explain everything again. What one promises is later denied again by the other. You always bump into a wall. We got so much stress from this company that we would rather pay the breach of contract then have to work with them for a longer time. The breach of contract cost us almost 1400 euros. Let's hope that we will get the guarantors back and they will pick up their rubbish sometime. A real shame this company.

Very very bad company! Water coolers do not work or work poorly. Leaks, flames from the devices, constant failure. Kurt the supplier is super friendly, but he will have to do with a rotten organization behind him. Cancellation is made impossible by one Mr. Sneyers. Rude and outdated,

customer service is unable to invoice correctly and unhelpful

Always fresh water in the house without taking a seat in the fridge. No dragging bottles from the store. Tasty water and environmentally conscious. We have been a customer for several years and have encountered few problems. The problems are always solved quickly.

A nice scam
Never opt for the domiciliation they charge you and collect non-stop amounts that do not match ... novelty double the amount levied under the pretext of a tax packaging on bottles!
They promise deliveries that arrive 10 days later. Honestly I have a 3 year contract and this is the only reason I stay because their service is more than very bad.

Very handy on these hot days. Bottle empty new bottle back on and immediately cold water back.

Accessible by telephone until 4 pm according to the telephone menu. Whole firm closed according to automatic message already at telephone contact at 14: 44h? Cooler has been leaking for more than a week. Last week, a technician would come, to date nobody seen and technical service inaccessible ... Live Chat on the website is also a joke. If you send a message you will receive an automatic e-mail that a ticket has been created ... Where is the Live given then?

Best,

Entering into a contract is easy, ending it is a completely different story. so don't

I, as a nutrition coach, think it's very important that people drink a lot of water. That is why I started to get sipwell in the house with the idea of proposing this to all my customers to take home. Nice and easy fresh water at home. However .... DO NOT DO THIS THROUGH SIPWELL. Sipwell is an impossible company to enter into a partnership. Deliveries go wrong and are exchanged without question of day. The appliance does not clean. Invoices are not correct. The water and the guarantees are far too expensive. But above all .... communicating with this company is a disaster. They do not reply to emails and if you call too much they also ignore your phones. You have to explain everything to someone else again and again. It's a pity. This is a nice product but is completely broken by the incompetence of those who run this company and by the staff who just do Zen thing. They make promises that they can not live up to ... So DO NOT go to sipwell.

Now that I read all of this, I realize that they have also put me in the pocket so well. A shame that I have experienced with them, a lot of money lost and another process as well. is then delivered to our new address. Months I have been busy to pass it on to the billing, no response. They suddenly came to get the cooler, but continued to deliver water with a hefty bill of breach of contract. office called; There were no invoices yet. The invoices were still at the old address. I got sick of it and paid everything about a fair amount of money. I felt so helpless I was always sent through. the new address, but I had not yet seen 1 invoice. The sip workman had wished me success then, it would not be simple, he said. It is terrible that you have to do business this way

Shame I have to give 1 star! Never dealt with such a dodgy company and rude "customer service" before! Probably too busy commenting here that they are so sorry that people have bad experiences with Sipwell and say they are trying to find a solution. Then nothing more to do. What a lousy business, don't sign anything with these scammers people!

Big scam is luxury water
Really very expensive for water
I do not recommend

We have had a Sip Well device for several months and are very satisfied with it. No more dragging with bottles, always nice fresh flat or sparkling water.

We are very satisfied with the service. We now have 1 very satisfied with it ourselves.

Do not start! 3 months later, already changed 6 x device because it doesn't work! Brol!

Avoid at all costs !!!!
My contract ended in June 2019 and I continue to receive invoices and no news for the removal of the device.
It is impossible to reach them by phone, even outside the Corona. After 2 weeks I still don't have an answer to my email !!!
Very bad customer service!

Big scam.
Pay them with 1 day late and you will have a fee of 7.50 extra ... on the other hand when they have to pay you back, it takes a lot more time. Despite calls and emails, we still wait

Already 4 years customer super easy the water is delivered at home and I no longer have to drag it. The water is super nice and there is also a lot more water to drink instead of soft drinks. Definitely recommended to take it

In our speech therapy practice, we pamper not only the colleagues, but also the many customers, in a healthy way with a fresh and always delicious tasting glass of water from Sip Well!

Sipwell certainly 10 out of 10, we don't want anything else anymore, we can't miss our device anymore, we definitely recommend Sipwell

The only thing that Sip-Well is good at is sending and collecting invoices.

Nice water but unfortunately that's the only thing
Always wrong invoices and defective devices one defect after another of which they even have a repair
have warranty paid

Bad service for a year the wrong sipwell device often received wrong deliveries and also much late deliveries.
I don't recommend Sipwell.

Delivery always correctly and in advance so that you can certainly be at home. The water itself very tasty with a choice of hot, cold or brisk. And the flavors of squeeze perfectly and the childrens drink more water now. Top

This firm is a disgrace!
You will be lied to and cheated on all sides.
Contract extension is done without notice.
You also pay for maintenance that does not happen SHAME

our sipwell seller arrives at home, always punctual and friendly delivery person, sipwell is easy = no more dragging around with bottles and lukewarm-cold water (2 push buttons)

Many administrative problems (so it's easier to get the water at the store than to fix it), rather expensive finally. The excuse is that they do not want to terminate the contract after 2 years (min 3 years of contract) without HUGE compensation. I'm moving to a smaller place, more room for the fountain and they do not want to make a move. In short, I read the negative reviews, I still wanted to try ... Well I should not!

Always a fresh beer, euh euh water on hand with Sipwell and in the warm weather that tastes!

the most horrible company that we have worked with. Manipulative, arrogant, and customer unfriendly. Beware

Since we have the device we drink nothing else, the water is always well cooled

We are sorry for the poor follow-up and delivery service.

sounds nicer as it is :-( unfortunately. You can best check your invoices, delivery is not always correct. And honestly? Device after 1 week broken, ok, it will be replaced, but you pay and pay! expensive for what it is! We can't get out of the contract either, not recommended!

Always super tasty and fresh water at home. Very nice water cooler that fits in everyone's interior and the water is delivered to my home when I need it.

for several years now we have had sipWell, which means we drink more water than usual. The water is tasty and wonderfully fresh. Now we have also switched to a cooler with sparkling water. We are also satisfied with this. The problems that exist with a cooler are also quickly resolved and the coolers are replaced if necessary.

have been a customer for years, but the operation is very poor, customer service does not respond or hardly responds to e-mails, only received 1 response after 3 e-mails and 3 months and then completely in addition to the issue, cannot be reached by telephone at all and if you have been a customer for years Apparently you have to send a registered letter another six months before the start date of your contract to say, very customer unfriendly company.

1 star is already too much. No customer for 2 years. Deposit still not refunded. Think before you start!

We have been a customer of Sipwell for a long time, but the problems with the device accumulated. Then they came several times with a different device (each 2 nd hands - no new) that always had something to do with it. The statements of the technician and the people in the office also contradicted each other.
Eventually terminated contract and then they came with all kinds of costs due to secretly introduced new terms and conditions ...
Now we have an appliance on tap water. Much better, more environmentally friendly and cheaper.

Customer for more than 3 years .. Unfortunately very poor follow-up of invoicing, many errors that you have to correct yourself! Very poor service and communication. In the meantime, have been waiting for a maintenance of a cooler for 2 months, without success. The algae are already growing in it.
Unfortunately, there is no better alternative available on the market.

Way too expensive water. And they will lubricate your contracts that you are committed to for years. Much better with culligan. Sipwell is a mafia

Slipwell, is a beautiful design of device and with super tasty and refreshing water. If you want a quick soup, the appliance has hot water immediately. Sipwell is top notch

Sipwell = correct service with clear invoicing and delivery information in the customer portal!

I can only warn you never to sign a contract here ... 1 star is actually too much

Be careful, do not be ripped off! This business is a shame!

super nice water well cooled, and delivered at home
so do a plume for all !!!

To avoid absolutely bill of services not provided, no respect of the customer and the liars! Beware of their visits prefer another company to avoid the hassle, it's better.

Nice water, good service (Which also gets better and better every day. Especially if you compare this with a few years back and now.)

we are very satisfied with our sipwell, we are now both drinking enough water and it is also nice in the living room. During those hot days we almost ran out of water and made a phone call with the result that we had water back within 2 days. very good service keep it up people we are already very satisfied

Super satisfied with my sipwell in the place. Always chilled water at hand, super handy that we can also use it for the bottle feeding of our little girl ... Delivery always on time and you will always receive a message the day before. Very handy !

Mega happy with sipwell !! Delivered on time every month, good water and no more dragging with bottles! A loyal customer for more than 3 years!

Written by; Kristel Oben-Bilzen

(Cannot write a review with my email with which I am a customer )

Sipwell satisfied. Nice water and our son serves himself every time he passes the device. As hoped, more water is drunk at home. Delivery always runs smoothly, it is always the same man who comes to deliver at the agreed place. Always correct with the number of bottles that are taken back and delivered, payments are correct. We remain a loyal customer of Sipwell anyway.

Nice water and always very friendly staff. Recommended!

I have had my SipWell cooler for 6 years now. Wouldn't want to miss it for the world. So handy
It is connected to the mains water, so no lugging with bottels and always fresh water !!

Deliveries are not always punctual. Regular drivers would make it easier.

They don't even deserve a star. We have been a new customer since the beginning of this year (2017). We have placed an order on May 5, but still no water (24 May)! We have contacted several times by mail, telephone, Facebook and either do not receive an answer, or we are promised each time that the next day will be delivered, which is not the case! We therefore do not want to cooperate with them at all!

After 2 weeks of waiting for our water, we still have not had a new delivery. By telephone, people come across as unprofessional and they promise to check and call back as soon as possible, but they do not. After a lot of messages via email or Facebook, it is constantly promised that the water will be delivered the next day, but 2 weeks later still nothing ...
Now we are even being ignored. We will not continue with Sipwell and will look for a better, professional company with good service!
We are very disappointed in Sipwell and do not recommend it to anyone.

I had of course a little disassembly, but ca arive, nothing is perfect, but I'm happy with my fountain feeng shui, matched with my interior deco, we drink a lot of water, very pleasant with their syrup, practical and friendly, a lot of possibilities, in addition to their service delivery, sms the day before by the driver, politeness ensures, I am very very happy

There is no worse service. Are not correct at all. Water is supplied when it is not necessary. On the other hand, we can then sit for months without water. Now we have finally canceled the contract! And now they have deposited water before our opening time. It's just outside. Everyone could take it that way. This is another way to bind us back to a contract.

Smooth service, nice water! Always your water close at hand and nice and fresh!

Handy machine with nice water that is always fresh.
Nice to have at home. In addition, good and transparent service.

Too bad you can't give O. We have been a customer for many years. Customer service never answers our emails, even if it is no longer available at 2pm. We haven't received water in 3 months. But the invoice can always be paid.

SipWell water cooler in the office always nice fresh water available for all employees all day long !! Customer-friendly service!

We are very happy with the SIPWELL water cooler. The patients and staff like to pour a cup of refreshing water from the water fountain. Especially during the warm days of recent weeks, the SIPWELL water cooler was an ideal asset to our general practice.
Due to its central location in the waiting areas, it stimulates patients to drink water. A healthy habit!

Any alternative is better than a fucking and unreachable service. Unacceptable service in 2017.

I like it, to avoid buying lots of bottled water, and then I tend to drink more. Especially that tap water does not taste good here.

Very expensive service, poor maintenance and high costs that are anything but transparent. Look better at a water cooler pipe.

Always the best water at hand; always fresh with or without gas. And thanks to our sipwel machines we can also enjoy boiled water, for example before a soup or chocolate. So no more dragging, always the best delivery at home.
The best investment of all time! !!

Sip Well is nice and chilled water, and always delivered thanks to the delivery!

I am very dissatisfied, and I see that I am not the only one it is the 4th machine over 1 month which one has just once again replaced and still no sparkling water, I do not know if my opinion is useful a lot when I see the other dissatisfied customers and Test Achat who did not know how to do anything .... (forced to put a star otherwise it would be niet ....)

Very unfortunate that one does not give any result to online quote request nor to the reminder that I later sent by mail.
We initially wanted to become a customer, but apparently SIPWELL is very selective ...
Customer experience: 0/10!

Already a year customer super easy the water is delivered at home and I no longer have to drag it. The water is super nice and there is also a lot more water to drink instead of soft drinks. Definitely recommended to take it

Not serious in deliveries, we found ourselves without water for 6 weeks in the heat wave and forced to pay 500 euros in fees if we wanted to leave the company !!!! and pay 140 fees for the removal of the fountain after a send recommend 6 months in advance

Scam scam scam, we make you sign a 3 year contract with 6 bottles of water per month, each month you are asked the desired number of bottles, after a year you call to report that you are paying too many bottles "Er, huh, I don't understand" result of the races at the end of 3 years you paid 52x 6,49 too much and we answer you IT'S LIKE THAT, gang of thieves

Just do not start ......, send mail that there is a delivery but unfortunately that day no one shows up, then they just come another day when it suits them.
Today we just removed the bottles along the street without taking them away. We were at home but they just did not call. Now there are problems with payments every time they keep a different amount or nothing. On contract is every month delivery but now we suddenly stand at 3 monthly without knowing it. On the previous delivery note is next delivery 22/09 but they are today 02/08 I've done countless phones a lot of time screwed up but I just do NOT get it solved. But the reviews speak for themselves. A very tiring company. And then they always say oh very sorry or annoying but apparently no solution for anyone because the bad reviews continue to arrive.

Watch this company! Never sign a contract, very unreliable! Shame this can continue to exist!

This company is a total disgrace! Their general terms and conditions only benefit Sipwell and if they miss something they will make something fitting their needs up and present it as "the only truth". The "customer care" department should be called customer frustration department because one thing is for sure: they don't care about their customers one single bit. Appointments and agreements are broken without any reasons or message, double invoicing, double collections and when you complain you are being lied to. If they reply at all as they are currently refusing to even talk to our staff at all, seems we complained too much. And in the mean time invoicing and collections continue! Never experienced such a total lack of interest in the customer before. Customer care: stop pretending to care by asking people on here for their customer number, just solve the problems. You know who we are.
People: stay away from these fraudsters

I also unfortunately have to write a bad review !!
I have been waiting for our device for 3 months for which we have signed, meanwhile they have placed another "provisional" 3 weeks ago, again I received an email that they would deliver the right device today, again no one shows up and I get it again excuse of next week they come in .. a really bad service, luckily there is a provisional device here, hopefully they now also deliver the water on time.

Think carefully before you sign with them !!

Very good water. Environmentally aware. Always refreshing water, also on very hot summer days.
Sparkling water is also possible. No hassle with small bottles from the store. Clear invoices.
Customer service is also very easy to reach and resolves the problems very quickly.

A high cost in the beginning, but you get that out in the long run.
And the deliveries are periodically on the same day of the month. But a more specific delivery period of the day should be reported on the day itself.

All in all, very satisfied with SipWell.

The Sip-Well is handy, no more dragging bottles from the store and a lot of space in the fridge. Also simple enough that the toddler of 4 can fill his own cup.

(Yes, they also have handy and child-friendly accessories).

The customer service may communicate better with each other ...

Very unreliable company, devices that are ordered but are not delivered, every time other drivers, orders of water via the website are not delivered, telephone contact is almost impossible, that such a company can no longer exist today! Too bad I have to give a star

I actually mean ZERO stars. This is outright mafia !! They invoice and are out to charge empty items at 12 per empty water bottle but they never want to take the old empty water bottles with me so I sit here with 18 empty water bottles !!

We have been loyal customers for 2 years, correct delivery and service! Everyone here likes to drink the water, both us, our children and the little ones in my daycare, highly recommended!

Sipwell, recommended for fresh, chilled water, or wonderfully warm water for a delicious coffee or a winter-warm soup

Concluding contract drags on. Calling to conclude a new contract, but to collect everything and to pay back the guarantee, you no longer hear them. Deliver when they feel like, drop bottles even though you don't need one. Certainly no services.

Nice water & good service. Top!
Easy to adjust your delivery to your needs. I no longer have to go to and from the store for water.

Our 2.5 year old daughter also knows the system very well and she likes "filling up" water herself.

Watch out for these scammers! They can collect money, otherwise NOT at all! Do you still doubt? Read the general terms and conditions carefully, if you find them very reasonable: especially go with them. Do not say that you were not warned ....

Service thick 0, device not much better.
From day 1 already STUK!
We have been waiting for MORE THAN A MONTH for an intervention, we have already taken two holidays for this.
I think they don't think people have better things to do !!!

If I could I didn't give stars!

-Irregular or just no deliveries (also by docxx vans, not from sipcamions themselves)
-pay for bottles that you never get, -2x per year maintenance they say in the contract ... which you will not get unless you ask for it yourself ...
duration for what it is!
-degoutant arrogantly arrogant customer service who don't want to do anything for you
- they are strong in creating invoices
- never again! Big scam!
Everyone wants to earn money in an honest way, not putting people in this way ... sipwell shame on you!

Very bad experience! We are French speaking customers and nothing in our language! We are trying to reach a salesperson, we are sent back to a messaging service which asks us to send an email. No one answers !!!!! and we are raised for an invoice! Hubuesque! no sense of customer care!

Poor service after installation. We are new customer and have new machine that did not work from the first time. Asked several times to come by and how long it took. So bad start !!