SDA Express Courier Reviews

Very bad. They say you're not at home, that you don't answer your cell phone ... when you actually stay at home ... and your cell phone hasn't rang. After a week waiting for your package, which you needed urgently ... but since he didn't like to work with that courier ... you lost on Sunday ... nice shit. Monday I'm going to get my package, and I'm certainly not going to shut up. You don't do that, there are people who spend money, and wait. And you take the piss out of it because you don't feel like making deliveries. Shame on you.

ATTENTION, ON TWO PURCHASED PRODUCTS DELIVERED 1 ONLY NECK (LEFT OUT OF GATE) WITH FALSE SIGNATURE .... TO THE NUMBER OF TELEPHONE NUMBER INDICATED NEVER ANSWER ANYONE, PESSIMO !!!!

Service of poor quality indeed absolutely poor. I was delivering a parcel from Amazon and I received the non-delivery email because I was not at home ... which is absolutely not true since I did not set foot outside the house waiting for the parcel. In addition, to speak to the operator you must necessarily call 199 because no one answers the other. Truly hallucinating. From today onwards I will no longer place orders if the chosen courier will be SDA

3rd day of calls, yesterday I was told that I could not leave the package at the branch but that I had to call today, and today they tell me that the package is being delivered. In reality they have never passed, no notice left, and in the meantime an event for which I needed that package cannot be held. Money thrown away for the organization, money thrown away for everything, my future and the people involved thrown in the toilet, and all because they are incompetent, because you cannot speak directly with the branch. If you open a complaint file, they reply to you by email in which they tell you that the package is being delivered, and you call the toll-free number, and call back, and implore, and beg to be helped, but nobody helps you solve the problems by created for them. IF YOU HAVE TO MAKE SOMETHING YOU DON'T USE SDA, at least I have lost money, time and hopes. Madness

How can i take my order?? By tracking number, looks like they comes two times to my house, but nobody comes, and nobody leave document in post box. Liers!

"The delivery could not be made. The shipment will be delivered at the end of the current emergency situation"
congratulations

tra poste italiane ed sda non so chi sia piu inaffidabile!!! impossibile contattarli per telefono e sapere dove si trovi il mio pacco...

I can t believe this type of things are happening in a civilized country. No trial to deliver, no possibility to get in touch with them, my pack is coming back to the sender without a single note to me. DO NOT USE THIS a SERVICE, it is a waste of money and effort, not ethic! Never again, and for the future I will ask whoever works with / for me to carefully avoid them

They were courteous and helpful in solving the problem

... I send them all these crafty ones to drink ...
soon this crap won't be there anymore

Bad service. THE ITALIAN POST OFFICE SHIPPING TO THIS UNRELIABLE COMPANY. THEREFORE, THE ITALIAN POST CANNOT MANAGE THE SHIPMENTS AND I EXHORT ITALIANS NOT TO USE THIS SA.

I am waiting for an urgent package, and I have been waiting for three days at home, but the intercom does not ring and in addition they signal the non-delivery given the absence of the recipient, which is impossible, yesterday they even signaled that I was absent despite being at home and I hadn't received any ringing on the intercom.
They also don't even deign to call me on my cell phone number, which, if true what they say (absence at home) they should always do.
I really don't know what to do anymore, and I hope you fail as soon as possible.

Waiting for a package that should have been delivered yesterday; yesterday morning the package was being delivered and in the afternoon the message was that delivery was delayed due to external factors. Today, the speech is delivered in the morning and late delivery in the afternoon due to delivery at the wrong location of the courier. Tomorrow I will contact the amazon service center hoping that their intervention will be resolved. SDA together with Gls are the worst. If it had been possible I would have put zero stars but I had to give it one.

Very bad, I agree with what was said by the others: the same online traceability passes from DELIVERY 75% to IN GIACENZA after 17.30 without anyone having ever heard the intercom. I don't understand why the shops pay this company for deliveries .. Honestly I will no longer buy from those who rely on SDA

Non-professional, errors during delivery, delays and warnings only when the deliveryman is at home. To avoid

I put a star just because I can not put ZERO! PESSIMO service, nonexistent assistance (nobody replies on the established days and times, the number 199-to-payment - then steals all the money in the phone without solving ANYTHING), all day closed at home waiting for a withdrawal that has NEVER happened to which they have notified "wrong address" (false thing of course, I have the waybill in front and the address is correct). Absolutely NOT RECOMMENDED, I have created a HUGE discomfort and Monday I will have to proceed to send the package with another courier. NEVER AGAIN!!!!

Bad experience! STRONGLY NOT RECOMMENDED. My oversized parcel, shipped on April 8, which I had been assured would arrive in a couple of days, is practically as if it vanished from the moment it is delivered to the SDA branch in Rome 1. The tracking says that after a long series of "delivery and processing", due to the recipient's refusal, has been sent back to the sender. FALSE! Too bad I never received anything, consequently I could never refuse it. Nobody ever came to my house. There are no phone numbers that allow you to talk to someone and this is very serious. In addition, in one of the many emails sent, I was told that the package is damaged and therefore, I wonder, if so, what happens to it? It is not delivered, does not return to the sender, is it waiting to be "repaired" or ends up directly in landfills? In short, false, different, contradictory news. There is no way in 2020 to understand what happened to a very large package. It is an absurd and serious thing at the same time that denotes a lack of seriousness and reliability. If you need to send something, use valid companies. I made a mistake. Every man for himself.

first wrong address. then he did not find the name today who knows what they will invent. I spent more than 3 euros of phone calls and continuous messages via the internet. I spent 3 days at home to wait for the package ever arrived. can i sue a sda?

Try to call and no answer nn, the order is two days which is firm but I can to have no explanation, bad bad bad bad bad service

I stay at home all day knowing that on that date a parcel is expected to be delivered, instead they write that the parcel was not delivered because the recipient was not present ... absurd! Among the worst carriers if not the WORST ones

I don't understand how such couriers are still standing. Talking to an operator is impossible, wrong or incomplete address but what? Even if it were you had my address. Close that is better.

two days of waiting and nothing, I went to the office and they don't have it but if I want I can go and pick it up from the other side of Rome doing their job ... among other things the other branch is not responding ...

For thirty days I have been waiting for a TimVision decorder from Tim who has entrusted it to the SDA carrier for 3 weeks. I would like to know what happened to it !!!
I'm inc ..... to black.

Bad dealer. There is no possibility to communicate. There is no ayuta. If he can, choose another supplier.

I was waiting for an important document for a visa. They did not tell me they had received it, apparently tried to deliver it at four in the morning when the gates are closed and they have never even entered the phone or tried to leave a message. When I finally found out they were the ones who had it, it was the day they decided to send it back to the sender. That document had not yet left their Rome office but they refused to let me come get it. So I'll have to wait for the document to be sent back to the other side of the world and sent back here again. This means that most likely I will not be able to take the flight I have already paid and that in total I will have lost at least 2,000 due to their fault (the price of the flight I bought more than I will have to buy).

They never reply, after a week that I try to contact them the package has been returned to the sender ... Service does not exist

To me there is a delivery, delivered but not to me, however, booh sucks

bad online service. non-existent telephone assistance

I must express my utter disappointment for the SDA service, in addition to writing things that are not true (such as the address is incorrect or they say they passed when it is not absolutely true because there are no warnings and they still say they passed the day before for the day later ASSURDO !!!!) create disruptions and inconvenience to customers.

It is shameful !! The first notice "Absentee recipient" was even left with an indication of a postponed hour! I found it at 2.30pm and wrote 15.30! And we were at home. I laboriously requested delivery to 199 .... (paying salty) and repeated the operation: "Absent recipient" and we were at home: but what should be done to receive packages? And above all: if you arrive at the front door, because it is more convenient for SDA may leave a note in the mailbox instead of ringing the bell? Is this the privatization that should have improved the postal service? In the future, before ordering anything on the Internet, I will make sure those who make deliveries do so.

Delivery in 24 hours instead of 48/72 as provided on the seller's website. Thank you!

I can not but complain to the hundreds of complaints expressed against this forwarder. Even to me, like many others, the package was not delivered due to the lack of data on the shipping address. Honestly with the other shippers it never happened to me !!!! Without considering the bad service to track the package !!!! Bad.

THE WORST COURIER THAT I HAVE NEVER UNDERSTANDED !!. YOU ARE FALSE! YOU SAY THAT THE RECIPIENT IS MISSING BECAUSE IT MAKES YOU COMFORTABLE AND YOU TAKE THE DELIVERIES AS YOU LIKE AND LIKE. I DO NOT HIGHLY RECOMMEND TO USE IT.

Every time they have to deliver they invent that they haven't found anyone at home. And I have to make me 100km round trip. bad

The worst courier I've ever dealt with. The phone is not responding, the site is full of bugs and the shipping notices they sent me are all wrong. And to finish the couriers, when they arrive they are super rude! If I could give zero stars I would do it

Fewer than zero stars cannot be given, simply shameful, they do not deliver and say that the address is wrong in such a way as to force users to withdraw the stock in their branch. Then there is an "OTELLO" courier who is an out of class, telephones you to advise you to be found under the house, and if you do not answer he does not pass and puts the wrong address, the bad thing that putting the wrong address does not deliver the receipt of the failure delivery, and therefore the goods return to the sender without you being aware of the situation. simply m..de
AS THEY SAY IN MILAN: THOSE WHO PUT 5 STARS "WORK THERE".

They have been telling me on the site for 3 days then they don't deliver and since yesterday I have been calling continuously and no one answers, unprofessional company or rather I would say professionalism 0

Very poor service, bad, they don't call, imventano who called or the address was wrong. Disgusted.

COURIER FOR A SIMPLE WITHDRAWAL DOES NOT WAIT AT THE DOOR PHONE AND IMMEDIATELY LEAVES. THEN IT IS IMPOSSIBLE TO GO UP FROM THEIR SITE TO USEFUL INFORMATION.

As usual, whenever I wait for a package with SDA it is like giving birth. You must necessarily go directly to the branch to collect it otherwise it takes 3 days to deliver it (3 days in a row that say delivery but still nothing). bad

J + 1 (fast delivery) party Monday, not yet arrived. Today is Friday. The phone number also says that there was no one in the house when no one leaves the delivery times for three days. Also no warning ticket, no call, just teasing to a person waiting for their comfortable "between 9 and 18 (time slot that is like saying" we meet between Italy and Belarus). This is a typical Italian, badly managed and eaten. A shame, an unreliable service, arrogance without limits and taken for the bottoms. The review has A star because ZERO can not be selected.

Goods never delivered for ALLEGED 'incomplete data.
But all the data entered are correct, the undersigned present in the house, but they persist in sending the package to the sender for the second time, despite having already opened two complaints.
Bad service.

Service of m *** to unfortunately the Tiscali other service of m .... to chose SDA to send the modem. Unfortunately they do not intercom or therefore do not deliver, unfortunately the condominium cameras fit them. CLOSE, do a favor to humanity, you are a useless service. Fortunately, there are many other shipping services

You are unpleasant bad liars you find a thousand excuses for not delivering

bad is an understatement! twice they did not pass and they said the recipient was absent! now I have to go and get it in storage, what a disservice!

Service really non-existent ..... I join the others .... I put a star because you have to put it by force but for me they don't deserve it nor even one !!! Terrible !!! Really shame. I'm speechless. Unable to communicate with them. Last time I have a thing delivered by them .... today only private couriers !!!

My previous experiences with SDA had been bad but the latter beats them all: the package is NOT RECOVERABLE. However, this information was given to me by a Poste Italiane operator because it was impossible for me to talk to sda: I spent hours waiting on the phone without being able to talk to anyone! Moreover, the package, before his disappearance, had to be returned to the sender (thus declares sda) but my mother (the sender) received nothing, despite being at home 24 hours a day! No warning, nothing at all! In no way was it possible to recover my package. They claim to be false and, when I had to deal with them, in the past, they are also rude. The worst thing is that nobody pays for it!

Absolutely inadequate all the SDA, to have an information 3 hours and have never replied to the phone that starts with national number ........ and they said you call the number 99 ..... for payment. online they told you only in delivery, but not the time slot, so forced from the morning to stay at home to receive a package.

The SDA courier cannot guarantee delivery of the package from 8:30 am to 4:30 pm on Rome. The package tracking service is practically useless it is not possible in any way to contact the delivery carrier, reports to the SDA Customer Care are useless in the sense that if the time slot is requested 8:30 am to 4:30 pm on Rome they fail to report it on their system and to the carrier they deliver as there is territorial dispatching and therefore they say they have no direct contact. I would say the SDA needs a review of the delivery management processes.

Two bags with sports equipment (wings and boards to practice Kitesurf)
retired in Trapani to Padua, after 3 days. what is usually needed for this type of expedition comes only my son's bag ... mine stops strangely in Rome and is now lost ... these packages had to travel together and are 150 cm long. each and weigh about 42 kg. I would like to know how such a volume can be lost ..... The value of the content of each bag is approximately 5,000.00 euros.
Given the type of material, I insured the shipping for 2,500.00 euros and it seems that I will lose the difference. Never again and I will advise everyone not to use this carrier.

Useless service. I propose to activate a Class Action against this company

the courier calls me for a delivery, I tell them if he can pass tomorrow afternoon he replies that there is no problem, now I get the message that the courier has not found me and invites me to call sda saying the code found in the message. called it is fatality ... the code is not correct ....

They say bad address to avoid delivering, change jobs, with the hope that merchants no longer rely on you.

Bad, probably the couriers are unable to make all deliveries because they are submerged, but this does not justify the false notices of passage. Definitely the worst courier operating in Italy.

Bad is to say the least. If a courier who knows the area well or knows you goes smoothly but I am back from bad experiences. Also bad for the times. The last one: address according to them incorrect (when it was correct), I sent two faxes with no answer, no phone other than useless 199. in the end, by rumor, I learned that a neighbor is dependent and the parcel that was already in stock has brought him. Company to be canceled.

NONcapisco because the Italian state will not titela cpntro truffatori.Ci these are paid for prpfumatamente spedore parcels and then do not deliver or deliver after weeks

Mortace yours, every time you have to deliver, it's a tragedy.

Worst Courier service there is !!!! I expect a package more than a week ... every time I call, spending, because the call is also for a fee, they tell me that they can't deliver the package due to the technical problems of the branch ... it's absurd !!! an incredible disruption !!! if you have the possibility to avoid, YOU NEVER HAVE TO DO WITH SDA !!!

The SDA SUGGESTS THAT IT HAS NOTED TO DELIVER A PACKAGE TO MY OFFICE, WHICH IS OPEN IN THE MORNING AND AFTERNOON, AND IS LOCATED IN A STABLE WITH CONTINUOUS CONTAINER SERVICE: after which, an incomprehensible notice, written in an approximate Italian, inviting me to print a shipping label - impossible to download - to show to the nearest post office, to get the package. It is therefore impossible for me to trace the package and identify the sender. I wonder if this can be called a decent service, like a civilized country! Dulcis in fundo, the SDA warns me that, after thirty days, I will be asked (text) "a compensation for it is taking in the amount of EUR 7.15 for each day of storage".

Excellent service! The only flaw in my opinion, do not warn you when they come during the day. You can not stay at home all day waiting for them, a margin of time there must be ... However, they are very good guys !!

Esperienza scandalosa pacco in consegna il 22/5/18 mai arrivato, messo in giacenza per indirizzo inesistente !
Assurdo

Great service when it works. But if you lose a package (personal experience) you enter a labyrinth of reparations of endless responsibility without a solution. The "service responsibility" is still missing. The "problem solution" areas should be strengthened. This makes the difference one of the many ... and a true modern shipping company.

intercom with metal plate and say that the surname is not there. Bad.

Bad service, at the time I did not receive the package from La Spezia on November 25th. I'm tracing it and in Rome (arrived on the 27th) it has already passed through Rome 1 to go to Rome 4 today is in Rome 2. You can't talk to anyone, because either the line falls or the waybill number doesn't come recognized. Who knows how many more days will have to go around the various locations before finding the right one. Italian Poste stands out once again for the service efficiency

Bad! They say I have entered an incomplete address and have not delivered for 8 days! deplorable service and customer service insists! Nobody answers the phone !!!

consider that I should deliver a product today here to my tattoo studio open from 9 to 20, if anything should omit the delivery justifying "absent recipient" I will make a complaint

Regrettable service! Innumerovoli non-sending feedback for lack of information when they have never tried to deliver once (No slips found of non-sending). Let's not talk about the toll-free number then! They don't even answer you to pay them for gold!

When the courier does not want to deliver the package simply writes "absent recipient" (even for 3 consecutive days)! Non-existent and paid telephone assistance service. Bad service.

3 days to make a withdrawal ?? and they say a person not found when it is an office where there is always someone. shameful

I try to put the tracking and it is not existing, I call their number and it sounds like the fax .... so I have to dial the number for payment !!!! No courier charges a support number !!! these are just thieves and they don't know what it's like to work and be professional !!!! they must shut them down which are the ruin of transport !!! so many couriers there are many and professional.

Bad service, approximate, do not deliver and then write that the failure to deliver is due to the wrong address. It is impossible to contact both the national call center and that of Rome1. I hope no big company continues to take advantage of their disservices.

I would have given -5 stars.
Thieves. Parcel (insured) open, stolen the contents of more than 1000 and properly closed. Paid customer service and complaints now.
You just deserve to close.

Shameful, dishonest couriers. They say they have passed but it is not true. They do not realize the hardships they create. Really bad

Shipments are not delivered and indicate on the monitoring as "wrong address" I changed the destination to ensure that I received it without ever leaving during delivery, but nevertheless never passed by indicating it again as "wrong destination address!
I will take action !!
NOT FUDAFIDA !!

In this company every detail is wrong! My family is waiting for a package, suddenly I receive an email message that there was no delivery, but my parents were at home, and no warning on the intercom. You can not talk to an operator, just submit an online form for opening practice: I ask for a copy of the notice, so as to withdraw in a proxy, and respond by confirming the inconveniences I had, and stop, no solution. Second parcel: delivery from 15 to 17, perfect. On 14, I'm not there, I ask release on 17, I wait for other parcels and I'll stay home: am. logistic sounds, open and delivery, brt sounds, open and delivery, sda not received. Later I go out and I find the recipient's notice absent ... ???? Reopen another practice ... eh ever more sda, if the seller uses sda, I buy from another store.

Bad service the package has been sent back as refused but in reality it has never been delivered 1 crap I hope so much that Nobody sends more through them

After two failed "delivery" attempts due to the wrong address despite the phone call to the (paid) customer service number where I asked to update the address and phone number I had to go and pick up the package myself. 20 km of race, arrived three minutes late the clerk just showed me, banging her hand on the door and leaving, the opening time, without even bothering to open to talk to me as a human being.

From nightmare. I confirmed my address a million times, but they kept saying it was wrong; and yet we speak of a street in a semi-central district of Rome, not a country path. I've been locked up for ten days waiting for a parcel and still today nothing. I can not contact them by phone: they do not answer! The last hope is to go to their branch (I suppose it's a sheet metal shack) located in Corcolle, an area forgotten by God in the extreme eastern outskirts of the city, surrounded by gypsy camps. I hope to get out alive .If you need to purchase an item online and see that shipments are entrusted to SDA, IMMEDIATELY RETURN. I put the star only to make this review publishable.