After 10 days of waiting, I call the sender who tells me that there are five attempts at delivery. Too bad that the person stayed home ina waiting for the pack has never heard an intercom neither play anyone has ever left a notice of attempted delivery. Now I have been trying to call the SDA of Corcolle for two days but nobody answers. Indeed, after a while they drop the line. Hopefully good for the package (it was already paid).
In the only office open to the public there is always a queue to collect or deliver at any time. Employees hardly available
Centro SDA ROMA, impossible to talk to someone. At the post offices they do not inform that parcels are handled by SDA. AWFUL service, forget it.
Bad service, you can't talk to anyone over the phone I can't get a 5-day delivery. Strongly recommended
Besides they only have automatic switchboards and no one can contact and know after several days his shipment where sitrova put as an excuse on the tracking false motivations. I sincerely hope that companies that still insist on giving credit to a poor and unreliable service to take away shipments !!!!!
They did not wait for a disabled person to come down my mother as she was running out of order never again with a sda
Dishonest. They just try to integrate income with paid calls. In Rome they don't even leave you written to which branch you have to go to pick up the package.
Bad service does not answer the phone and does not deliver without warning
The worst service ever seen. To say the least disgusting. No assistance, I wrote to the postman under the package specifying the way home, very simple and about 20 or 30 meters from the initial intercom. Nothing. I did not even go downstairs to say anything despite having written it many times to be sure. 1 star is too much, but really too much for this mess. I try to call, nothing, pay and only pay without service. There is no operator, the tracking on the site does not read it in any way. A paid service should be immediately sent and above all, there should be assistance at night with what they charge. Nothing. Untraceable! They did not even want to do 20 meters more to bring it and not even have passed. Let loose anything that has to do with this crap because it's all useless, do not buy anything directly. pitiable
Poor service and impossible to speak with an operator, absurd !!
I wrote to the contact service 3 times without any reply when they should do it within 3 hours ... 3 days have passed.
They also didn't even leave the non-delivery slip in the post box, so I find myself with a loose parcel without being able to talk to anyone and without any documents.
They don't answer the phone after several calls. Assistance does not exist
The worst courier service in Italy. My package was stolen. They don't answer the phone. They also don't respond for the email. Do not use this courier service.
Bad !!!! if you live in an area, they make fake deliveries: the first in "working" time and on the site put "incomplete address" (in my case I had indicated street number, scale and extension!); for a week the following "deliveries" are made at 5.00 in the morning ... and finally the gem: sms and e-mail arrives which with satisfaction announces the successful delivery ... sin does not specify that it is the return to the sender! !!!!! in addition to the damage also the mockery of teasing !!!!!!
Bad service. No one answers the phone after tens and tens of minutes. Pacco is delivered and signed, never received.
NEVER SHIP WITH SDA.
Non-delivery, I cannot recover my package. They don't even answer the phone to find out where the stock is. What a slime customer service !!!
A unique sadness does not leave warnings and they are untraceable in all senses make you feel sorry ....
Service to close and send everyone home. These operators do not work with the responsibility and honesty of those who can be defined as workers. They sent me a single email with the communication that I wasn't at home at the time of delivery, but instead I was at home waiting for two more Amazon packages with two different couriers that both found me and delivered my packages. Bravo really dishonest
Incredible that incompetent and careless people like that work for Poste Italiane.Mai never seen a service as bad as that of SDA!
they said they had done the expedition, but they do not pass, do not call, do not leave letters of non-delivery and simply get an anti-communication text message that you can not get direct contact with. Consumer protection associations should persecute such companies that push the fraud into disservice.
Whenever the shipment is entrusted to incompetent STI I always have problems !!!
From Monday 27/04/2020 I have to receive a parcel, they say they are gone but that day I was at home and the courier if anything, did NOT even leave the waybill !!!! Poor !!!
Bad. Bad call center. Bad bellhops. Bad communication. 1 star is already too much !!!
Bad service called an infinite number of times for a package that never arrived at the destination, the operators had the courage to answer me too badly, inventing that the courier did not find a surname on the intercom which is not true because there are plastic plates you don't work anymore are people !!!!!!!!!!!
Bad service ... package ordered by amazon ... do not find the address .... it was very well written and I live in a recognizable building ... never any courier in my life got lost ... only them. go and get the package in stock ... because if I waited for them ... stay away ...
I don't even give a star. Absolutely the worst delivery service. The delivery does not arrive, I call the toll-free number 199 and they tell me that the package is from an Italian post office and that taking care only of the delivery they do not know where the package is !!!!!!!!!!!!!!! But those who assume, of late ????? Obviously I do not have or shall recover the package, which apparently disappeared.
I don't know how it is possible that Italian post office still relies on SDA, I believe that in Africa the packages arrive more easily.
I would have put zero stars but it's not possible
indecent
nn it is possible to contact them in any way, and calling the call center respond completely disinterested people completely, chewing gum while talking on the phone and rude!
a real shit!
Do not deliver inventing that the address is wrong ... you just waste time to poor people, senders and recipients, go home if you do not know how to work ... you really suck even a star I would give you
0 seriousness 100% indifference
I have warned the company from which I buy online to send me parcels with you again, zero professionalism, site updated 2 times a day, my parcel is being delivered from 8.55 Rome to Rome and no one has been seen yet. Do you think that people have nothing to do? What is the use of the company that sends you our phone number if you don't use it? Maybe you lost the courier or you took advantage of government incentives and you sent it to scooter?
A star because there is no sub-zero, parcel sent from Milan on 14/02 today 20/02 send me back because the address is incomplete. Street name and cap I do not know what is missing boh. The headquarters of ROMA1 sucks, two days I call and no one ever answers, I think it's a ghost branch and nobody works there. You are painful.
They say they have tried three times to deliver the package I was waiting for. But they never left a warning. They assured me they would try again on Monday, but I only lost a day off. In the end I was forced to go and get it directly in their warehouse. Far from the city.
Each time they fail to make a delivery to my home address.
I can't understand why and why the Courier never arrives.
On the contrary, explain to me that it is better.
I had to go to Corcolle Headquarters taking hours of leave to work and it can't be done.
Improve yourself and try to understand your problems Thank you very much.
The only company that deserves to be swept away by the competition, delayed packages, couriers that do as they please, a non-existent call center. I don't know how Amazon still relies on them! I was waiting for a gift to give to a one-year-old girl and still not seen. Thanks for the beautiful figure of shit! I hate you
Too bad you can't select 0 stars because 1 star doesn't deserve it. 2 orders on Amazon and both left the holding letter because "the addressee was absent" when I stayed at home to wait for these 2 packages. Also there was the goalkeeper who said to both packages "no SDA courier came today". BADS !!! I had to go get them both!
A SHAME service. It's been two weeks since I've been waiting for an order that has never arrived, a delivery notice has never been left. FALSE online tracking as they continue to write to have come to deliver the package but there was no one home, when they are 2 days at home waiting and no one has passed !!! The site does not send me the form of assistance, the phone only respond to mechanical items that do not give any help ... how should I do ?? SHAMEFUL AND PUNCHING SERVICE, TO BE ADDRESSED TO CONSUMER DEFENSE ASSOCIATIONS. NEVER AGAIN!!!! 1 star just because you can not give less, you are shameful cheaters
absolutely the worst courier I know, not only unreliable, absent customer service, on the reasons for the failed deliveries LITERALLY they invent non-existent reasons ... stay away!
I don't understand why all these negative reviews. the parcel arrived to me in two days, even if, as the only flaw, you have to be present or the courier leaves. however I can't complain. following the non-delivery I called the office and the courier sent me back
From November 29, writing on the search for shipping, shipping rejected when at home there is always someone to date 5 December stock for shipping. refused .... but refused by whom .... put the name ..... shameful.
SDA Roma 1, every time to receive a shipment it becomes a problem and you always end up having to go there to pick it up.
Bad service do not deliver and invent that the address is not complete and you can not talk to operator you suck
A nightmare! They do not deliver! Enter a code such as "wrong address", "absent recipient", "refused goods", etc. So the vehicle does not have to go to areas that are far from home or to isolated deliveries.
To be fired!
Bad service they put the package 10 times for delivery at 5:00 in the morning but no delivery was ever really attempted the package rebounded between the branches of Pomezia and Rome Corcolle at least 4 times and in the end with the wording incorrect data after more than 27 days have seen fit to send it back to the sender. Really incompetent little serious and unprofessional if you could put less 5 stars I would put them a star is too much in my opinion for people who can't do their job.
Se si potesse dare 0 stelle sarebbe anche troppo.
Dove diceva consegna in 24/48 ore sono passate una settimana e il collo risulta prima in consegna dopo un ora in filiale.
Preciso che io lavoro come corriere ma una cosa del genere nella mia sede non l'ho mai vista.
Poor, they say wrong address but it was correct, call on the phone, number that I searched for myself on the internet, and do not answer. I will have to go to the extreme periphery to get it by doing the job. The question is, but why do they still exist?
Parcel delivered on 20-04, non-delivery due to recipient refusal ... if maybe someone would intercom me ... be ashamed for what you do and for the reasons you give. I've been calling you since this morning, no one has ever answered. Already started a legal complaint with the intercom video of the whole day attached where you can't see the shadow of a courier! ... I don't understand the reason to write lies! You are nothing, but truly painful!
You are very bad, I was waiting for a package urgently, they did not show up and wrote a non-compliant address when the day before they had left me with the paper with the addressee's absence written when I was at home and now I should get to pick up the other part of Rome. You suck.
Parcel that had to be delivered today and is still "on delivery". I will probably have to go to the office in Via Corcolle to pick it up (if they have not lost it), which is on the other side of Rome compared to me.Maledetti.Vergognatevi.
A BAND OF NULLAFACENTI !! DO NOT DELIVER !! THEY ARE NOT OWN PAST AT HOME BECAUSE I WAITED FOR THEM ALL THE MORNING OUTSIDE THE DOOR PHONE AND SAY THE RECIPIENT IS ABSENT AND HAVE LEFT A NOTE (NON-EXISTING) !!!! IN ITALY YOU DO NOT DESERVE TO WORK !!!!! SUCK AND I HOPE YOU PAY ALL IN MEDICINE !! SHAME!!! LEGAL ACTION NOW!
I received a text message, confirmed by the tracking, that today would be delivered an important package intended for me ... no indication of the range of time of delivery for which I stayed at home the whole day. All unnecessarily because no one was seen and despite having registered my number, I did not receive any communication. It's a completely unreliable and qualitatively bad service! Those responsible for the organization and quality of service should change jobs !!
No one answers, delivery not made and I curse the Madonna!
2 days late to wait for a package that is in Rome you make it worth !!
You never answer the number you have indicated. You are simply shameful.
They suck to talk to an operator 26 minutes of waiting 2 days to wait for delivery or fate before retiring to headquarters
Bad, you can't talk to anyone and the goods are delivered to the site for 5 days in a row. This happens in Rome
Every time vodafone has to deliver something, they are pains .... punctually they never find the address entrusting to the courier SDA ... there is no courier that does not find that address only theirs ... for five times .....
I was forced to put a star to write the review, but in reality this company does not deserve any stars. Defining the bad delivery service is an understatement, I am still waiting for a 4-day package and even if you practice online to collect it personally in a kipont near you, knowing you are not at home on that specific day, them, in the morning following they deliver it to you at home, but you are not present and you lose another delivery. So whatever you do on their site is useless, they do what they want anyway.
Thanks to you, the item sent by Poste Italiane (paccocelere 3) arrived in less than two days from northern Italy.
Shame!!!!!!! Outrageous service. Parcel delivered and signed by an unknown person who falsifies my signature who knows where and who, I have been all morning at home and have not even approached my address. Be careful to use this courier, I am not the first to have had this experience, contact more reliable companies.
Tomorrow I introduce myself with the video of their salesman that is the opposite of when he declares on the warning left ..... then they say that in Italy you can't find a job !!!
Package sent by the seller in the right time, too bad it's stopped for ONE MONTH in this SDA warehouse.
Same problem as Gino. Bad Service. Experience to forget! False declaration, wrong address! You can not contact them by phone and never contact you to explain the problem. They abandon you to yourself, completely. It remains only - as a last hope - to withdraw it there. From complaint!
SDA! An inoperable website, people who are obviously blind! I can't think worse!
bad, no notice and the delivery times I was at home, so they have not really passed. To get info on the package, the number is paid
3 times I get the non-delivery email for absent recipient. All 3 times I was at home waiting for the intercom to ring. After the second time and after several calls, they tell me that the package is back in delivery and I leave the mobile number to be called. The third time I saw them pass by the balcony without stopping without stopping. I called back several times and decided to pick him up at the store in person. They did not leave any sheets with indications. When I arrived at the depot, I explained my discomfort, the employee at the customer service counter called the courier who was to deliver the package to me and this told her that she intercomed several times without answering saying that perhaps the intercom was broken. Half an hour before my girlfriend arrived at home and the intercom worked, 1 hour after the "non-delivery for absent recipient" my mother arrived and the intercom worked, she would like me to believe that the intercom stopped working in that period time of an hour and a half? As if that were not enough, the employee gave reason to the courier making the joke "I would check the intercom, however, eh". Let's not forget that I saw them go by without stopping.
To recap:
- do not deliver parcels
- do not leave paper notices
- hardly available by phone
- useless and presumptuous customer service
I am forced to take legal measures and if there is a need to warn the media.
Is it possible that you can't talk to anyone ?? What a m ... service you do not put the phone numbers, for a fee if no one answers
The SDA is not a courier, but a criminal association.
You can allow a total disservice and contempt of the customer only because they are paid by Poste Italiane, ie by us taxpayers.
I hope that all employees are fired without layoffs (which we would always pay).
Unreliable courier, express only have the writing on the parcel jacket departed from Avellino on the 19th arrived in Rome on the 20th e.Mai delivered to have it I had to go personally to the office to collect it the toll free number I lie lies on lies ALL this having obviously paid 27 . Vettonia
maleducati, incompetenti, incapaci.
insomma na manica di scansafatiche, perditempo, sfaticati, fannulloni, perdigiorno, vagabondi!
Bad service tell you delivery attempt instead do not pass
Bad. Bring non-delivery due to absence of the recipient and even sound. Shame on you
Scandalous, to say the least! At 7 today the tracking warns me of the shipment being delivered. A whole day at home: at 4.30 pm I start to get nervous, I call their number for a fee, they confirm that the courier is on the way, they guarantee me delivery by 6 pm. I now check the tracking: Problem in delivery. What problem??? Not being able to make a delivery already planned, this is the only problem ... unable to work, liars and unreliable. One star is too much: change your job which is better!
Punctually we are at home and punctually they don't knock and don't deliver. They waste time on the recipient, they are not professional, they do not answer the phone. I don't think it's possible to do worse than that. We avoid them as much as possible, but when someone uses them we unfortunately pay a pledge. Indecent.
Here we go again is the fourth time they say they passed and destination absent, do not leave even the stock notice, precisely the recipient that I have a B & B with a reception from 7:00 to 22:00 so impossible that there is no one . Take action here we pay for services not for inefficiencies.
They don't want to work. While not delivering, they write that the address is wrong and force you to pick it up at the office, where they have the telephone disconnected 24 hours a day. WAKE UP THAT YOU DO PENALTY
but how do you survive with all the "serious" carriers that are there. unreliable completely. a scandal!
Unbelievable. For three days I have been waiting for a courier to collect a package but no one has showed up. But what can you expect from a company with a score of 1.6 out of more than 1000 reviews? ... NOTHING.
sda.it