We used this company 3 years ago after calling to ...

We used this company 3 years ago after calling to pump our Septic. They said it needed about $3500 in repairs...Our basement had already flooded so we did it. Well 3 years later we just called them to pump the septic. They said they would arrive from 12-4 the same day. They arrived at 4:30 and when the technician, Chris came he said his truck was full from pumping all day and to call the office and he would come 1st thing in the morning. He was also going to recommend 3 estimates. 1) was for the pumping for $320 2) was for pumping and Enzymes added for $2900 and the 3) was to put in a new system for $10,000. But to call and he would be back in the morning at 8AM with whichever one we choose. I called at 6:10 when he left and got a verbal and emailed confirmation that he would be back 1st thing to pump the Septic. At 10:00am a lady from the office called and ask what we were getting done and I said the pumping estimate and she said OH IM SORRY WE ARE BOOKED until Thursday or Friday for that. I WAS FURIOUS!!! I feel like since we wont spend an additional $3,000 they put us on the backburner. We called to talk to a supervisor and he just could apologize and said they are over booked. BEWARE OF THIS COMPANY with their INFLATED QUOTES. They DO NOT want to do the SIMPLE work of just the pumping but if you happily spend thousand I feel like they are they on there when they say they are coming. TOTALLY UNPROFESSIONAL!!! DO NOT USE THEM