Rancho Management has consistently demonstrated a lack of transparency, fairness, and accountability in how they manage our strata.
They appear to collude with certain strata council members, pushing through decisions and elections without proper oversight. Election results are not announced at the end of AGMs and concerns from owners are either ignored or met with vague, dismissive replies.
Their handling of financial documents and project invoices has raised serious red flags, and any attempt to question them is met with hostility. I've also witnessed selective enforcement of bylaws and targeted harassment by management, which is completely unacceptable in a shared residential community.
If you are a potential owner, tenant, or council member considering working with Rancho — think twice. You deserve a property manager that respects transparency, follows procedure, and treats residents equally.
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Joseph Tsang is the WORST !!! We have been reporting the upstairs smoking issue and throw the cigarette but to our balcony for 4 years , he never resolve this issue and let it keep going.
He never answered the any phone call, reply the email very very slow.
She liar cheat people! Richmond scim. She sell sex. Big boss woman she do crime. Need do time. Rent building to sell sex sell drugs sleazy rude not even the people.
We own. She rent condo for us. Richmond. Tell us renter pay $1600. P/month. But she rent for $2800 to people selling sex and drugs. Fake name fake phone # Apartment destroy!! They do drugs, party, and fights. Break my unit. Walls need fix. Plumbbing need fix. Shower have shitttt
We soo micole huang! Take law to her! She pay hitmen to follow us. Always bother.
Ring door, calling, no peivate!
Dont let her manager your apartment. She kill u try take your house. Call police. #911
I've viewed several units managed by rancho. The property manager I dealt with, Kerby Ho, was very patient and helpful with finding me a place that was suited to my needs. Would definitely recommend him!
Currently my building manager is Joseph Tsang with Rancho. He has managed my building for 7-years and let me tell you, he knows his stuff. This guy is the guy you want to help run your building. He is a no flack kind of guy and gets things done. I have nothing but great things to say about Rancho and Joseph Tsang. If you are going to buy a building and Joseph is your manager, you are in the right hands.
Alex Anderson at Rancho is very professional and friendly. Once we had to change our toilet and fix the water. It was solved in few weeks! :) very satisfied!
Alex Anderson at Rancho Management as property manager has been outstanding. He has handled the many issues at the townhouse complex with immediate attention. His promptness in returning phone calls and attention was instrumental in getting many issues done. He is persistent and efficient. I highly recommend Alex Anderson, he is very competent.
Rancho Management has been exceptional. I'm renting a unit managed by Kerby Ho and have been very impressed with his prompt, friendly, and professional service. Would absolutely recommend!
We have been pleasantly surprised by the level of professionalism exhibited by Jonathan Beck and Rancho Management Services. The building is meticulously cared for and every detail is covered. If there is a maintenance or repair issue, they send in a repair man immediately and then follow up. When we have had a question or concern Jonathan contacts us right away. We highly recommend Jonathan Beck and Rancho Management Services.
I had 3 different property managers during my time at a property managed by Rancho. They failed to do a point by point inspection with me at move in (huge mistake on my part). Repairs to the heating remained unaddressed throughout my time in this unit. When my property manager would change I often felt lost in the shuffle, with my emails and calls often going unanswered. My final property manager who is "handling" my departure is like the Terminator of property managers, and he's charging me an extra half months rent just because he legally can... I mean the place is being torn down in january... I'd suggest finding another company to have run your property. Wouldn't recommend. Like, at all.
We got our place through Jonathan Beck at Rancho, and I couldn't ask for better service. I was weary at first going through a rental company, but the transition was seemless and effortless. They took care of everything and had made my move easy.
Rancho manages my condo unit in the Maynard's Block development. One of the appliances provided by the developer failed within the first year of operation and getting it replaced under warranty did not go smoothly. My tenant was without a fridge for 5 weeks. This was of course unacceptable
However, Rancho management did the right thing. They have accepted full responsibility for the errors and are paying compensation to the tenants for their inconvenience.
Our property Manager Ylya Malek has always provided us with excellent service, he responds promptly to my emails and requests. He follows up to see if things have been taken care of. Thank you Ylya for all your great work.
This is a remarkable management firm. Completely hassel free and always very responsive. I have been with them for years and the services are remarkable.
I've been a tenant in a Rancho managed property for more than 3 years. I found this downtown apartment with the help of Jonathan Beck, the property manager. He is professional, respectful and very nice to deal with. He is also very efficient and promptly response to my emails and always willing to help and cooperate. With the few minor issues that I have in the building, Rancho management and the concierge are always on top of resolving issues in a respectful and professional way.
Alex Anderson is my property manager and he is excellent. He is responsive to e-mail (from me and my tenant.) And he does everything right as a property manager. I would recommend him to my friends.
I tried to get a quote from them to manage our buildings and spent the time to fill out the online request a quote form. Two days later they declined by email with no explanation.
I personally dealt with Jonathon Beck with Rancho management and the service has been top quality. I've been in my unit for over a year now and anytime we have had any questions or concerns Jonathon has been on top of it. He'll even follow up every now and then which is really nice.
What can I say about this company? Never answer phone calls, never return voice mails, and they don't follow court orders. Sometimes they do answer emails. ! This company is a total scam.
My recent experience with Rancho managment was very pleasing. .Property Manager Jorge Ribeiro was professional and friendly, everything was done quick and very efficient .
I own a property under Rancho in Yaletown. This is the first strata building experience for me. To start off, its really nice, clean and well managed. But when things go wrong, BE CAREFUL !!!!!. Instead of being looked after, they take advantage of you, specially if you have no clue about the strata act. I have had two flood recently in my unit, not even once they contacted me on their own just to say hi, how you doing, this is the situation and this is where you stand, not everyone comes from a strata building you know. I mean what happened to the good client/customer relationship? I know no other big corporations being run this way. I have been dealing with GUS Ramirez, the property manager. Base upon my experiences dealing with him, I would never recommend this rancho management. To sum it up, it is a really nice clean building and really good experience when everything is ok, But when things go wrong, dont wait to hear from them and expect them to look after you !!!!!.
Great experience working with Rancho. I had Jonathan Beck as property manager who was was considerate and professional; checking up on us and making sure everything was in order.
as all of the above i have been with Rancho management services for over 20 yrs. and find that they have always been helpful and prompt whenever there are problems especially mr. Jorge ribeiro present property manager .i certainly will give 5 stars.
I am a new tenant and have had a great experience with Rancho. Nicholas Huang has been very helpful, personable and quickly addressed all of our questions. He has been easy to reach by email and by phone and we love the new place. I would recommend!
Jorge Ribeiro great costumer service i been Rancho management service costumer for several eyars i been very happy for a service. Jorge best manager i aver have. Easy to deal fast response for any question or request. 100 percent recommend
Kerby Ho is fantastic! I am a tenant in one of his properties. He is always prompt and attentive when I contact him with issues. Often within an hour or two I have someone call to set up an appointment to fix whatever it is.
Kerby is courteous and friendly, always making me feel like I am his only client. I highly recommend working with Kerby. He gets things done in an efficient and friendly way!
Only ever had positive experiences with Rancho Management. Our property manager, Jonathan Beck, is a really down to earth guy and was very helpful and honest in answering any questions when showing us the apartment. I've also been to their offices on one occasion, and everyone I spoke with there was super friendly.
As a tenant of one of their managed properties I cannot be more pleased with the service I receive from Kerby Ho . I have had a few minor appliance issues and Kerby is right in it . Good managers from my standpoint . If you are considering renting one of Rancho's properties you will be well looked after.
Rancho is a joke, they never answer calls nor help when in need but they will be up in your ass if they fine you or something.
I had problems with suite and I pay (1250 a month for 1 bd) nobody answers even on emergencies, but they will be right there when they fine you for something stupid like putting a garbage bag in your patio.
Kerby Ho, the property manager of my condo unit, has been a great pleasure to work with. He has always replied to my emails promptly, is very hardworking, and was able to place a new tenant for my unit within the short amount of time given. I am very happy with his services!
Most of the reviews left here for this company are obviously fake and were made to boost the rating average due to a high number of legitimate negative and sub-stellar reviews. Either the company itself or a third-party must be spending a significant amount of time creating new Google accounts and adding more glowing reviews.
If you sort by highest rating, as you scroll down and read through them, you will see many in a row within the same date/time frame that reference the same employee's full name, with nothing less than perfect things to say about them. Almost all of these reviewers have only one review on Google, no profile picture, either generic names or just initials, and seemingly no other activity at all. They also all have more or less the same punctuation, grammatical, and choice-of-word habits as each other, and in some cases, there's even some obvious copy-and-pasting going on between reviews, with names changed. They may even be working with templates to craft these.
I've lived in a building managed by this company for over 2 years now. I think I'm a pretty well-put-together adult. I do my thing and don't bother anybody else. But even then it's not enough to avoid the downright insane side-effects of living in a building managed by this awful organization.
If you choose a Rancho-managed building, prepare yourself for the following:
- Eyesore bylaw notices posted literally everywhere in the common areas, with wording bolded and highlighted, because they can't bring themselves to treat you like a functioning adult and to read them properly on your own (maybe some people like feeling like they are back in elementary school). Is this the kind of thing you want your visitors to see, or prospective buyers when you go to sell your place?
- Bylaw infractions given out left, right, and center, when the smallest rule can be bent in such a way that they think they can make it seem plausibly reasonable. They presumably use this to generate extra revenue so that strata fees can remain lower and look better in advertising.
- Poor service and up-keep of the services that you pay for with your strata fees. For example, we found a hole in a common area wall beside our elevator, a place with a lot of eyes around it every day, and it took nearly 3 months for it to get patched. It remained that way for another month or so before they lazily slathered a single coat of paint over it, leaving the patch still highly visible, and that was the end of it.
- Doubling up on fees, by having you pay your strata fees but still being required to pay to rent essential strata services such as amenity rooms. By the way, want to book the elevator for your 2-hour maximum move in/out date? Don't forget to hit up the bank for your $300 cash deposit. You'll get it back after they do their 5 second inspection of the common area you will be going through, if they can't find an excuse to pin whatever damage is already there on you, or if they decide you're going to cause them trouble if they try to.
There's so much more than this to worry about, but I think that should give anybody more-or-less an idea about what to expect.
I have no doubts that they operate on the basis of managing buildings for the purposes of generating revenue via bylaw infraction notices, which probably more than make up for any operating costs incurred as a result of conducting regular business. It's a smart, but sneaky and slimy business model in my opinion, and doesn't make for a comfortable living situation as either a renter or an owner. If you don't mind living in a place operated in this manner, then don't hold back and start renting or buying a place managed by Rancho. If you have some pride in being a functioning member of society, you might want to steer clear.
Luckily I've since bought a place elsewhere and won't need to worry about this anymore, but I hope some good people considering renting or buying a place managed by this joke of a company will seriously reconsider.
Rancho has been our property manager since the beginning of our strata and they continue to provide excellent, efficient, proactive, and knowledgeable service for our high-rise development.
After receiving a noise infraction, I sent 2 emails and called multiple times and received no response. Finally I emailed the general rancho email seeking assistance with my question as it appeared my manager was too busy. I was later sent a nasty email from our property manager chastising me for complaining to rancho, etc. I am appalled by this company, who seems to forget we are paying customers.
I appreciate Kerby Ho's service. He handled things so professionally, I decided to let him in charge 100%. Save me lots of time and energy. Thank you, Kerby.
Been in a Rancho Management property with Alex Anderson for about 7 years now, he has been professional and great to deal with. Highly recommended. 5-star rating
Professional and quick response time. I worked directly with Jonathan Beck at Rancho and had no issues. Noticeably more attentive than other property managers around town..
I have dealt with some strata management companies at several levels as owner, investor and strata council member and in my experience I find Rancho to be the most reliable and easiest to deal with. I made a condo investments in 2009 at a building that was being managed by a different strata management company and right after completion the strata fees went up 30%. At the end of the first year strata fees went up another 13% (for a total of 43% in less than two years). After that experience I now make sure to find out who the property management company in charge of a new development will be before I even consider it. Rancho on the other hand has proven to know how to work out their budget better. They increased the strata fees at the cost of living rate of approx 3% yearly since the first year. At the Park Place buildings, which is one of the largest strata buildings in the lower mainland, the property has been very well maintained. I find Gus Ramirez, the property manager, to be very helpful in always addressing any questions or concerns in a prompt manner. He brings a lot of experience to the buildings and Jason, the building Supervisor, has also done a great job overall with great ideas for improvements.I have not received one complaint from my tenant in over two years (since completion). I believe Rancho s team has played a big role in this. To be able to count with a team that will help to preserve the value of my hard earn dollars and the reputation of the building is what matters to me. In my opinion Rancho has done a great job in doing so.
Read all the other negative reviews.. someone (guess who?) is putting fake positive reviews on here to bring up the score. If you actually have experience with these goons you know they are the WORST in the business. They never attend to matters, put you off, give you pat answers, and generally avoid doing anything helpful for your building. This despite REPEATED issues that they should be on top of. Absolutely atrocious responses to trivial, every day matters. Now let's see how many fake positive reviews will pop up to drown this one out.. You should be ashamed.
Highly recommend Trevor (Property Manager) from Rancho Management services. As a home owner, the customer service provided during rental process exceeded my expectations in terms of attentiveness and responsiveness. He is definitely well informed about the market!
After multiple days of phone calls and emails to Farshid, we realized he may be too busy to respond to a concern that was considered high priority to ourselves. We then decided to email the generic question directly to the rancho general email. Right as this email was sent we finally received a response from Farshid. We thanked him and went on with our day. Later on we received a long winded email accusing us of complaining to rancho etc. We are shocked and appalled at the way we AS CUSTOMERS , were spoken to. Not a good first impression of our new Strata Management company. Feeling very disheartened!
This company stays on top of the buildings it manages. I paint many of them and I am always being sent out to buildings well ahead of production start dates (they are organized). They also pay on time and the managers are respectful and professional.
My experience with Rancho has been great these past few years. Alex has been attentive and responds quickly when there are issues or concerns, making the rental process easy and worry-free.
I have dealt with Johnathan Beck from Rancho mangment. He was very professional and helpful. I highly recommend Rancho Manegment if you are looking for fast and stress free rental.
Jonathan Beck at Rancho Management Services took care of my rental needs for almost 4 years now and my experience has being very positive. I would recommend his service to anyone looking for a first-class rental property manager in Vancouver.
They steal from you, Rancho gives out fines with out proper explanation, you call them they don't call back, $600 worth of fines and they didn't even call me back for a reason why, I can't believe they get 4 star, they should get zero ....
The front desk at my building named Vincent is a super nice guy. He had people yelling at him, disrespecting him, even threatening him, but he never lost his cool. He always remained calm and do everything he possibly can to diffuse the situation. There isn t that many concierge like him around. PLEASE hire more people like him, he makes me happy to come back home everyday!!!
Jonathan Beck from Rancho Management is a professional, responsible and knowledgeable property manager. He cares about tenant's issues and offers great customer service to his customers. My experience with Rancho through Jonathan Beck has been one of my best rental experience. I recommend Rancho to whoever is looking for rental property management.
Rancho Management Services is a good choice for us so far, the right person with the right professional style; especially suggesting contact Mr. Jorge Ribeiro there, who is a nice guy for sure could help a lot.
Had the pleasure of dealing with Jorge Ribeiro for our rental unit and found him to be caring and responsive to our needs. Would highly recommend him and Rancho Management Services.
They do not even deserve 1 star. No one is taking care what you need. Not answering the calls. Trying to find a reason to penaltize you. Stay away from them.
Alex Anderson from Rancho took care of us for the last 6 years, and we couldn't be more pleased with the service. He always got back to us immediately, and took care of any issues we had. We highly recommend.
I found a add on Craigslist about a year and a half ago while looking for a place,I ended up meetling with Alex Anderson of Rancho Management and have to say that the service,professionalism and propertys I had to choose from are all great,I love my placve and whenever I have any friends looking I always mention Rancho
Rancho has provided good services to me in the past 6 years. Managers Jorge Ribeiro and Alex Anderson have been providing quality and prompt services. Thank you
I've been dealing with the Rancho Team for almost a year and the level of service is second to none. I've had the pleasure of working with Kirby and Jonathan, in that time, and have been impressed with their knowledge and level of professionalism.
Since we moved in a strata building in Richmond managed by Rancho this year , the nightmare started, problem with the strata management never can be solved ( neighbor told me the same story, strata can only charge maintenance fee every month but do nothing good actually for the strata unit residents), the senior strata agent Nicole Huang is very rude and having a bad attitude / never be professional dealing with the strata problems, and seems like she is a big boss for everybody! we are so fed up with this strata management company and Nicole Huang!
Best management company that I have ever worked with. I have an apartment in Vancouver and Rancho has been managing our property for more than 8 years. We currently live in Los Angeles and we were not able to find here someone to give us the same level of service as Rancho
I have been using Rancho for the last 8/9 years, It has been exceptional service, no issues with communications everything is done in a timely manner. I highly recommend the Management company. Jorge Ribeiro has been my rental property manager for the past 6/7 years. He has always been efficient and responsive in his communications and in getting requests fulfilled.
My experience with Rancho Management is being very positive so far. I rent a unit managed by Kerby Ho and he is always very quick in responding to my emails and requests. Very organized and professional. Would recommend him!
Jonathan Beck at Rancho was great to work with and he was very professional and made the process of moving into our new apartment Comfortable and Painless. We viewed many apartments and he was always on time and very reliable. He was always good with the showings. Other companies in the city don't approach their interactions with tenants with the same level of customer service that we experienced with Rancho. Answers were quick, communication was prompt and everything was really comfortable and friendly"
I have been and still am using Rancho Management Services to take care of my rental property in Vancouver for a number of years. Jorge Ribeiro is the agent who takes care of the property. His service is always prompt and professional. I never have any issues with this rental since it is in capable hands.
Being brand new to the city and literally not knowing anything about the renting procedures and expectations of this market I was a bit intimidated with the whole process, especially with the tight and pricey market here. But when I did find the place I wanted to rent after dealing with Jonathan Beck and Rancho Management, the process was seamless. The application paperwork went smoothly, Jon was always available to answer any of questions during that time and his response time was excellent. It s been over 6 months now and any issue with the property that has come up, thankfully not many, was dealt with quickly and efficiently and with minimal impact to my time or schedule. Dealing with Jonathan Beck and Rancho Management has been one of the best experiences I ve ever had, and I ve rented in markets from coast to coast, Halifax, Toronto, Calgary and now Vancouver.
I've been renting from Rancho Management and Alex Anderson for several years now. They've been respectful, polite, and always helped me with any issues I had. If you treat them well they will treat you well.
Trevor Lee rental property manager has plenty of experience and is great to work with. I've been dealing with him for the past 2 years. He's professional to work with.
I had bad experiences dealing with the Rancho personnel from vancouver . Her name is Mary and twice I got aweful experience with her ! Twice I called the Rancho ppl and seeking from assistance yet I get no Help . Yet the personnel ( Mary )over the phone was yelling and keep telling me this is not emergency and tried to brush me off . She did not even try To listen what I have to said and try to understand what help that I need , all her kept saying was "this is not an emergency ! " and twice she threaten to hang up my call !! I personally are really upset and disappointed with her service and did not understand how can she sound sooooo unprofessional if she indeed is a professional acting on behave of Rancho group !?
I have lived in a unit managed by Jonathan Beck from Rancho Management for over 2 years now, and my experience from the beginning has been nothing short of exceptional. Jonathan has always been professional, efficient, and very willing to help in any situation that has arisen. I have had very few issues with the property, however, any that have come about have been dealt with in a very timely manner and the repairs that have been needed have always been completed while accommodating my schedule. Overall, my experience with Jonathan as a property manager has been phenomenal and not even comparable to past experiences. I highly recommend Jonathan and Rancho Management's services if you're looking for a rental opportunity.
I've had Rancho as my property manager for a little over a year and have had great service from Jonathan Beck and Rancho as a whole. Any and all issues were rectified in a timely manor and service has always been prompt and pleasant.
We have been using Rancho Management Services to manage our rental properties for a number of years. We appreciate the excellent services provided by Alex Anderson. He takes away all the worries and headaches of a landlord and looks after our properties and our tenants in a professional manner. He is very knowledgeable with the rental market, and is always prompt, courteous, and efficient. We highly recommend Rancho and in particular Alex to other potential landlords.
We are very happy to have Mr. Alex Anderson as our direct contact with Rancho Management. He has a nice personality and always answers our requirements on time. His prompt reaction to our problems in the apartment, brought us peace of mind and security. Thank you very much Alex.
This is the worst Property Management Company (their Manager Jeff Gelfer esp) in Vancouver in my 20 years here, should be a negative rating in my honest opinion. Unfortunately I have been renting apartments for most of my life and my 8 year tenure Rancho Management at our current apartment is just brutal. First, their office never takes calls and always goes to voice mail. Once I can get connected, their manager is not around as well and returns a call in a week after you leave your voice message. Second, this management company does not take care of their residents, they will just gauge and will not be reasonable with your requests and just asks you to pay more in your property management fees. Third, they will never fix any major stuff for you and delay their act in hopes of you giving up, my balcony window and ceiling leakage issues were not addressed at all in 6 months during the winter time and was forced to ask the landlord to settle with them in a dispute without any settlement. Also, Maybe its me but I have heard many stories and seen their management using cheap labour for their cleaning and building fixing. Watch out as they are going to file complaints to their tenants without proper reasoning in hopes to fine you. God Bless !
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