If you are looking for a place to take your car and get any kind of work done to it .... don't take it here. Rude sarvice people. No parking smelly waiting room.. they constantly try to tell you how their technicians are top of the top buy it takes them forever to tell you what's wrong with your car. And even if they find the problem they try to blame it on someone else.
Very courteous. Went in for an oil change left with a different vehicle.
Worse place ever!!!! They give you fake information just to get you into the dealership
Have not signed for car yet but myself and the wife really liked our Salesman, Keith. Thomas, nice man. Straight up and very helpful. We will see how tomorrow goes. Bad dealing in Wilmington.
It was the best experience I have ever had. I feel like I meet everyone at the dealership. James was great. Rob and Tony really was a big help!! I can t tell y all how nervous I was to buy a new car because of past credit problems. They treated like family. All I can say is WOW! Nissan of Lumberton has a great staff. Tony helped me program my radio and Introduced me to the service department. Thank you so much. I have told everyone about my experience.
All about a dollar I worked there never even got paid
Love it here,always Good service and is one of the best!
The best dealership I ve ever been to. I talk to a lot of military and military spouses about dealerships all over the country, and out of everyone we have talked to, we can say we had the best experience in purchasing a car. I got the exact car I was looking for, and was helped all day and everything that was done met my needs. If you go, definitely see the sales managers Jeffrey Hoots or Craig McLaurin. They are very nice and do everything they can do to help you to their best ability to make sure you re taken care of. I recommend 100%. You won t be disappointed! P.s if you re looking for a great family car, I just purchased the 2018 Nissan Altima SR. It s amazing!
My service advisor, Johnny has great customer service skills and keeps me updated on the status of my vehicle service. The technicians do a good job on completing service in a timely manner and the detail folks do an outstanding job on cleaning my vehicle.
I've brought two cars from this place. Staff is usually friendly yet could have been more professional in different situations. May be different now that management is different.
I was lie to got a lemon a retire disable man was taken advantage of will be told ABC 11
My service was very good. I went in for a oil change. Mechanic check tires. Service guy had to find me tires I could afford.
Mr. Paul matthews and Mr. James Strickland are outstanding salesman.
They are awesome and do anything they can to help you. Libra was fun, outgoing, and an amazing sales person, she also never turned us away without a car we truly liked and that was a perfect fit for us. Paul worked exteremly hard to get us what we wanted at the price we could afford. Eric makes the experience of buying a car very fun and happy. I love Terry Chapin Nissan and I will continue to give them my business when it comes to vehicles :)
Friendly service advisors/greeters and comfortable waiting room. The complimentary vehicle wash is nice, it's the only time my truck gets washed! ^_^
Got a good deal on a Rogue and the staff was friendly
Terry Chapin provided excellent service this past weekend. I had to replace my vehicle unexpectedly when I was in NC for the holiday and Terry Chapin found me exactly what I wanted in a very short amount of time. He and his staff were very friendly and willing to go the extra mile to make sure I was happy with the car and with the financing. I am a customer for life. Thank you!!!
Have purchased 3 cars here, and I will continue to do business with them. Friendly and great customer service.
Everyone was will cooperative with trying to make sure my desire for a new vehicle was met.
Very good place to buy a car very very friendly people
I was hurt honestly, I put down money on a vehicle with a trade that had been wrecked and it was in a body shop for 4-5 days but yet I am still paying for a new vehicle. At one point I had no vehicle to drive at all. Very disappointed in how I was treated by nissan.
Such a wonderful car buying experience from sales to financing. The general manager Mr. Chris Spaulding went above and beyond to find us the exact preowned car we were looking for at a GREAT price. Really feeling like a valued customer.
A bunch of liars. One lie after another. Thanks Ruby for the lie of "Yes they can get you done". I asked her twice then they had some one call to make sure I was coming. I got there for more lies. Buyers beware and be careful. They are full of it
I purchased 2 vehicles in 2014. Terry was attentive, kind and very patient. Heck, I was even in one of the local commercials. He took care of an issue that occurred with the car after we got it home. He even gave me a ride back to work in Fayetteville. Well, it is a different day. Terry Chapin is no longer there. Lakishia (2nd in charge according to her) was condescending and rude when I called 7/18/16 to inquire about a refund of gap coverage. I am not her sweetie and I am a literate fully functioning educator. She would not give her email address because "people never get it right, so I don't give it out". What kind of insane business practice is that? I will either make a road trip ( i will not be happy in this heat after that drive) or use the US mail. BOOOOOO to the new customer service at a once great place to purchase a vehicle.
They gave me the run around and they run your credit several times to many
Went looking for used car about two weeks ago. I asked for a list of the used cars so that I could filter through and figure out which ones meet my needs and I was told that they do not have a list of their inventory. I asked what vehicles I would qualify for based on my mileage and monthly payment criteria and they tried to put me in a one-year-old Nissan Versa. This was my only option until I pushed the salesman to show me other used vehicles (which they had 2 that met the criteria). The versa is a decent car but it s their smallest vehicle and cheapest vehicle. I was just looking to make a payment of $300 a month and be in a vehicle with less than 100,000 miles. Not only did they get the payment amount over $300 per month, they also wanted to give me a 17% interest-rate and my credit was pulled 11 times by different banks!!!!! I was able to go to a dealership in Sanford North Carolina have my credit pulled once by Ally Bank (and the dealership) and get a 2017 Nissan Altima for $256 per month and 6.2 percent interest. Not only did Sanford supply me with an online inventory that I could filter through, he also got the 12 keys of the vehicles I was interested in, and helped me through the selection process. All of these cars met my needs in terms of price and mileage. The dealership in Sanford told me that small town dealerships tend to pressure customers to purchase vehicles because they have a limited selection on their lot. So because of Lumberton Nissan s issue of a limited selection and bad area, they wanted me to get into a smaller vehicle with a higher monthly payment so that they could make a sale. If you come here be aware that these salesmen and women are not there for your best interest, only to get rid of cars that they don t find appealing on their lot. The entire time I was at the dealership, I felt like they were treating me as if I was a burden and that they weren t going to be able to make a sale with me. I guess because of the area and how many people come in that are unqualified candidates they have put up a wall with their customers where they feel like if they are not able to make money off of you they re not going to be happy that you re there. Please consider going out of the county when you purchase your vehicles.
I had a wonderful experience at Nissan of Lumberton I came in on July 23rd and my vehicle was delivered to me on July 24th.
The team member (Gloria McKinnon) was knowledgeable, friendly, and amazing!
If you are looking for a vehicle come to Nissan of Lumberton.
Crooks, crooks, crooks! The service department is awful! I was told that my car needed a specific repair to pass inspection, however it was a lie and a tactic to rip me off and increase my bill. Don t get your car serviced here! If you do, make sure you get a second opinion before allowing them to rip you off.
I had my newly purchased vehicle serviced and it was ready within no time although I didnt have an appointment. Johnnie and staff are awesome!!
I was struggling to find the right part via the internet for my Nissan Titan. Thank God I got help from Colton Barnes in the parts department. He took the time to research the proper part to make sure I got exactly what I needed. Above and beyond with customer service!
My experience with Terry Chapin Nissan was truly one of a kind. I made the two hour trip from Charlotte to Lumberton based on a family member's referral and it was well worth the drive. I began the application process with a top notch sales specialist, Libra McCray, via phone and email. When I arrived to take delivery of the vehicle that I had chosen and been approved for, Libra informed me that it had been sold earlier in the week. I wasn't happy with the vehicle options that I was presented with, so I told Libra that I would just leave and try again later. Thankfully, Libra did not allow me to walk away that easily. She introduced me to Mr. Chapin, and he instantly took full ownership of the situation. Keep in mind that this was on a beautiful Saturday afternoon, most business owners would have probably been on the golf course, Terry took me straight to the car of my dreams! Then he spent an hour on the phone with various banks trying to secure a great deal, he even called a bank manager at home! What impressed me most about this experience is that Terry did not just stop at an approval, he allowed me to drive my car home that day and still continued to negotiate on my behalf until he secured a deal that was fair and in my best interest. I will never forget the care and attention that I received from Libra, Eugene, and Terry. These guys deserve more than 5 stars!
It was great everyone rushes to help you and they are very kind and easy to talk to.
Everytime I call in to sched an apointment for a Saturday it has to be two or 3 weeks out to get my vehicles in. That's crazy! One of the main reasons for the purchase here was the life time maint but everytime I call I'm told you guys are so over booked. Either open up 7 day's a week to handle the flow or stop giving the free service to get people to buy if you can't back it up. I didn't spend 90k on two vehicles to wait 3 weeks for service. If that's the case I would have just bought elsewhere and paid for my own services to get it done in a timely manner!
Me and wife tried calling in to have something looked at on her vehicle. They literally put us on hold and forgot about us three times. We called them repeatedly and this kept happening. Very bad customer service, don't bother coming here.
SCAM: They have sent out a lottery flyer that is a total scam! It said we won $1,000. We honestly did not believe it so we called and asked. We asked if it is actually cash or just money towards buying a car and the girl said no come on down and you can get your prize. When we get there, they said that while we had a matching code (what we scratched revealed the numbers that are matched with a $1000 prize) our confirmation code (small numbers near our address on the flyer) did not match so we just get a scratch ticket and a vacation pamphlet.
COVID-19: Annoying because we called to clarify so the girl must have known! She also could have saved us the trouble by asking us what our confirmation code is to see if we actually won, that way we would have saved the time of driving. Also, not sure if they should be conning people into physically coming into the store when we are in a pandemic. The store had a bunch of people there and waiting in line, with no 6-feet stickers, all thinking they had won.
TWO STARS: Only gave two stars because the guy that greeted us was very nice and you could tell he knew he was gonna have to tell us we didn't win and he was hesitant. I feel like he was just doing his job but he was very nice about it and I felt like he knew that this was awkward for him and that everyone he has dealt with is annoyed. Felt bad for him having to do that all day!
See Frankie Green for a great deal
Pat
Very quick, Courteous,Professional and,Very friendly
Loved my salesman Ricky! If you are looking to buy go see Ricky at Nissan of Lumberton! It is so hard to find a car salesman that won t harass you or push you into something you don t want. Ricky is very friendly and will help you any way he can to get you in your dream car!
Thanks to Lumberton Nissan for my new truck!!! Y all made a chicks dream come true!!!
Courteous, knowledgeable, and willing to do what they have to to get you approved.
Lisa McQueen went above and beyond when working with us for our new car. I highly recommend her to anyone looking to purchase a new vehicle.
I enjoy going to Nissan of Lumberton because of Chris Spaulding and his staff make it a pleasant experience!
These guys went above and beyond to get my upside-down trade paid off and into a brand new SUV. I love my new car! Even when I couldn t commit on the first day, these guys got me a better deal the next day. I would recommend them to anyone.
They will cheat you and lie. Sold me a vehicle and it wouldn't pass inspection. They told me 3 times that it would pass. I couldn't register it. 24 hours after I got it the check engine light came on. Took it back and I had to take it back two more times. Finally asked for my money back. Terrible service.
Prior to visiting Terry Chapin, we went to Fred Anderson and felt pressured to finance through Nissan. When we declined and made counter offers for the Nissan Rogue we were looking at, they kept referring to financing with Nissan to lower the monthly dues. I had no desire to finance with Nissan. So we went to Terry Chapin and were met by Scott Alex who understood our concerns and desires. He was very helpful and enthusiastic for the sale. He introduced us to Terry Chapin, which was impressive to see that even the owner cared. Overall, it was a great experience with Terry Chapin. Thank you!
Welcoming atmosphere and Mark is your man to go to!!
Excellent service! Thanks Keith Pickins and Johnny Alred!
Nissan gave me hope! I went in thinking I would hear the same thing every other dealership was telling me, but they helped me and I left very satisfied! Thank you to Domonique and the whole Nissan of Lumberton staff!!!
I came in with my mind set to trade my 2015 for something new like an SUV. THEY made it happen as I wanted. Something I could afford as well as no co signer. I'm pleased.
The sales Associate Libra was very helpful and nice.
This is my second review of Terry Chapin Nissan, the first is below this one. Once again, Mr. Chapin and his staff delivered awesome customer service. He and his staff continue to provide personalized care to ensure you get the vehicle you desire at a fair price. When I decided to upgrade, Terry Chapin Nissan was my first choice. Despite my wonderful experience before, in due diligence, I still researched and spoke with staff at other dealerships - no other dealership matched the level of professionalism and courteous customer service I received at Terry Chapin Nissan. I have recommended others to this dealership and will continue to do so - Mr. Chapin and his staff value their customers and go above and beyond to provide complete satisfaction.
First review:
Mr. Chapin provided me with the best car-buying experience ever! Over the course of my military career and after retirement, I have purchased 12 cars from dealerships all over the United States and overseas. Mr. Chapin and his staff are the very best. From my online inquiry until I drove away with my vehicle, I received personable, professional, and customized attention. Mr. Chapin personally provided me with direct, one-on-one service. He was honest, professional, "down-to-earth" and very charming. His wife and staff were just as pleasant and helpful. I had such a wonderful experience that I sent my daughter and son-in-law to buy a car from him - and they did. If you are in the market for a vehicle, try Terry Chapin Nissan, you will not regret it!
We were looking to see a specific car for our daughter and made an appointment to see the car. Because the dealership is 45 minutes from where we live we called the dealership an hour before making the drive to make sure the car was still available. We were told that yes, the car is still available. We made the drive and they tell us that the car had already been sold. They completely wasted our time and had no disregard for doing so. All they had to do was tell us the car was sold when we called so that we wouldn't waste our time making the drive. We would not recommend this dealership.
Oil change was fine. The issue I have been having has lasted a year..I have been trying to get my 2 ND key fob since I bought my car back in 2019. First the salesman needed time to find it then never contacted me and then come to find out he no longer worked there..called on 4 occasions and spoke with service manager Dawn who said she will take care of it with my next service appointment. Well now apparently it's an issue and I still have no spare key fob. This will be my LAST experience buying a Nissan. It's very disappointing receiving this type of treatment. I am a single mother and don't have time for this.
Every time I come in for my oil change. The whole staff from checking me in and the technicians, the sales staff all ways treat me like family. And the always say hello and how I am doing. And from what I observe while waiting for my vehicle. The customers coming in for service get treated the same. Great customer service.
I wouldn't recommend this dealership to my worst enemy!!! I purchased a Nissan at another dealership, but because of the warranty was referred here. I was treated terrible, I believe because the vehicle was not purchased here.I think the sales department are lazy and unknowledgeable. I was given the wrong information by the service dept & was told if I didn't like what they said to go elsewhere. Well thats exactly what I did and my issue was resolved promptly. If a Nissan is what your're interested in PLEASE do not use this location
Bought a used car here and it was a pretty smooth transaction. After the sale however i had some issues and called for weeks, leaving messages repeatedly with other people and the voicemails of the salesman and finance agent but never received a single call back.
The technicians were very gracious as they completed servicing my truck within a very tight time constraint. They were respectful and very knowledgeable. Nissan is a very good product, but if the customer service isn't good most won't return. That's not the case with Nissan of Lumberton, an excellent product with exceptional customer service. It's a win, win for me.
Superior Service Will continue to Use Nissan of Lumberton. Would like to reconize the Service Department for the Job they do. Any Mr. James Strickland for the many cars I have bought from Nissan of Lumberton.
It was a nice experience. Didn't get the deal I wanted. But that is life.
If you bought a truck there or car they will change your oil for free that's what we were doing getting her oil changed and they check it over to make sure everything's okay
GREAT SERVICE & ON POINT FOUND THE PROBLEM & FIXED IT!!
Best customer service!Went in my new car out drove it . Absolutely love it.
Complete Tebow of service work and lots of recommendations for additional work. Written invoice was detailed.
Great customer service,courtesy , professional and very informative
Well i needed a tire patch and was not made aware of the price. I ended up paying $30. If i had known it cost so much i would have waited
We didn't get a car but they still give us a free smartwatch as a gift during there sale.
The most un professional, no Caring, poorly treated, lying service department, no customer service, un trained, no business training, no customer good relations, does not on up to mistakes. Dealership I've ever been to.
Was very pleased with the superb service no one was pushy everyone was pleasant and I got just what I asked for with no hesitation at all they was willing to help me not looking out just for themselves I recommend them to any and everyone
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