Quest Trade Reviews

This company has perhaps some of the worst platforms I've seen for trading. I've used quite a few across the industry but their desktop and web platforms are very clunky, not intuitive at all, and overall a pain to use, assuming they are working correctly. If you like to self-direct your investments, stay away!

Professional service with highly skilled clients services department. Really appreciated their business.

do not believe the commercials
I have several trading platforms- this is by far the worst- but have to keep until year end
the highest trading fees - with no actual consitency- TD, CIBC , Are way lower
no live quotes- apparently you have to pay for that- Google is more timely
wait times on phone-as I am now are over 20 min. for basic info- anything more than that and they will not help you- and put you on hold again
they always say Sorry to hear that- be prepared
margin interest rates are the highest in the industry
if you make a mistake on their hard to read platform- they will not be there to help you- you can always try the CHAT room- which also has a 20 - 30 min response time
and quite frankly - insulting the whole industry on their commercials while providing the worst of the worst service- is shameful
I have to close my account- as I am worried about my money being there
and you should be as well- there is no one that knows anything
I have been on hold the entire time I was writing this review
and it was a big mistake they made- bought shares in the US and charged me exchange rate twice
UPDATE- on hold for over 20 minutes and then it just hangs up on me
your money is not safe here- are they even government chartered

I've had nothing but a great experience with Questrade.

The service when u need to call in takes for ever. I have paid for multiple forms to be notarized and advised wrong regarding simple requests numerous times.
I dont recommend this brokerage unless you are extreamly investment savvy and dont plan on withdrawing funds.
Any withdrawal requests are normally rejected a few times before they finally process.
Causes huge problems if you need money right away.
Client service team has made numerous promises that were unattended.

i would give 0 stars if it were possible for a few reasons.

Cannot provide basic assistance with opening an account after being transferred on the phone AND via chat.

Opened an account and provided all info with funding and now I can't get through to inquire why I cannot trade after waiting 4 BUSINESS days.

The kicker is that the withdrawal funds feature redirects me to call/chat, which I've been trying for the last 2 days with well over 4 hour wait times.

Very disappointed. As soon as I open another account with a different firm and receive my money I'm leaving.

CANNOT RECOMMEND DUE TO LACK OF COMMUNICATION.

Worst customer service, when you want to open new account, they will attend right away. Once your account is open forget it, I been on hold for 1hr and 25mins to clarified why my ASK order did not go through and those who put order after me, their order went through. Worst part, they do not provide free lvl2, I have more than 50k and do lots of trading. Also, when your ASK do go through, it will go in batches so that way Questrade will collect fees on multiple transactions. I do lots of penny shares which I buy or sell in 50k lot. I can't wait to get rid of them. Since i do penny stocks, I pay $9.95 each time thats lot of commissions, last 6 months alone I must have paid $500 in fees, ridiculous.

I have to say my experience has generally been excellent over the last 4 years. I am administering accounts for 3 individuals and have found their online and mobile experience solid. Very few issues, interfaces are easy to use, reporting is excellent, alerts work well, fees low. Much better than my experience at 2 banks with Self-directed accounts. Not sure why people are having so much trouble.

I would give Questrade 0 stars if I could. If you ware using Questrade just for the low fees, honestly find another brokerage. Saving $5 per transaction is not worth the hassle to use them.

I tried to open an Investment Club Margin Account and they took 2 weeks checking each document on by one requiring multiple uploads. Why not just tell me all at once what needs to be fixed? After all the documents were approved they then said the Account cannot be funded from multiple banks. We had to open a bank account under the investmentclub name in order to do this. WHY NOT JUST SAY THIS UPFRONT???

Then I said screw it, I will open an Individual Margin Account. Only need to process 3 documents this time and it took more than 2 week. WHILE THEY ALLOWED THE MONEY TO MOVE INTO THE ACCOUNT. What is the point of having a funded account if I can't use the funds. Ladies and Gents go elsewhere AVOID THEM AT ALL COSTS!!!!!

Poor Customer Service takes 2hour 30 min and then also not able to solve issue.

Wow. Reported to IROC already because of their stock quotes and delay. How are people supposed to trade with delayed and false stock quotes. A stock reached 20$ for a company. But I never ever saw it reach 20$ on questrade. I check google Bloomberg marketwatch all say 20$ but questrade never ever. SHAME SHAME SHAME.

These people are scammers, do NOT give them your money, they will steal them!

Rude and Totally uneducated customer representatives that have zero experience dealing with a complex portfolio. Avoid.

Stay away, unless your looking for No Frills , no service. Trades locked up for over 30 minutes on risk action. Over 1 hour to wait for service on the phone. When liquidating the account they charge rediculous fees.

They have a 24 hour period to talk to a supervisor.

Absolute horror show if your looking for a semi professional platform. They don't care about service. Also FYI I spent over 2k in commissions a month.

Think 10 times before signing up with Questrade. Very bad customer service.

Don't waste your time investing with them. They advertised low fees and how you can save 30% more; it's all a marketing gimmick. I decided to transfer my funds to another investment company. The advisor sent the transfer to Questrade, we waited 2 weeks and nothing was done. The advisor called in for an update. They said they were waiting for a confirmation to convert the funds from USD to CAD but they never contacted the advisor; you'd figure after 2 weeks, Questrade would follow up or contact their clients.

A week later, all my stocks were liquidated. I had some stocks that were left over due to an acquisition which had less $1 with unknown symbols, I was charge $50 for each transaction to sell them. On top of that, I was also charged for a deregistration fee when it was a transfer. They didn't even bother to contact me first to confirm the liquidation and additional fees; otherwise I would have done it myself. Also, they did not make any effort to reimburse me not even for the funds that had less than $1 which I didn't even buy. Absolutely, poor customer service and professional crooks. I would never recommend this company to anyone. Once you want to leave they will screw you over and take what they can before leave. My funds still haven't been transferred yet when I could be in the market making money.

Great brokerage! I used it for several weeks now, and it works amazingly. To contact an agent, go to the online chat option EARLY, and they will tell you how many people are in front of you. If there are more than 30, open another tap and do your work and check once 10 minutes until you noticed there are less than 5 people in front of you. I really like how they let you know how many people are in front of you, so you can choose to wait or not to wait. The agent who helped me was also very professional and helpful. Overall, I really love this trading platform! I would definitely recommend this platform to my friends!

I just waited for an agent for 3 hours. Yup. 3 HOURS at which point their phone hung up. So I deciding to give them another chance and I went online to chat. I was 364th person in line. Wow. Sounds like they value customer service. They just lost my business

UPDATE: it has now been well over 10 calendar days and the cheques have still not been deposited. I have tried contacting Questrade Support as you recommended, but they do not have the authority to rectify the situation. I asked them to have a supervisor - Jay - contact me over the phone on Friday morning to which they replied you will be contacted within a day. I have still not been contacted and it is now Monday (still no funds in account 14 calendar days later). To date, I have lost $1,126 in dividends. I intend on filing a complaint with IIROC.

Extremely poor service costing customers $1000s to $10,000s in lost income. Questrade has been holding two cheques of mine since June 12, 2020. It is their policy to hold CAD cheques for up to 10 CALENDAR days. This is fine except for a) it has now been 14 calendar days (still no cheques released) and ii) the policy is not communicated to customers by service reps accurately. One rep advised on June 18 it would be 1-3 business day, another rep advised the cheques were released June 23 and would be ready on the third business day (today, June 25). One rep tried to reach out but now continually avoids phone calls. In any good service marketing, the promise should be to under promise and over deliver. Questrade's strategy is to over promise, under deliver and provide misleading (inaccurate) information. I have missed several ex-dividends and claims of future cash distributions as a result of Questrade which has personally costed me thousands (if not tens of thousands compounded over decades). Be wary of using this online brokerage and understand that "discount" may mean long processing times, getting the runaround, and frustration.

i was charged 40$ worth of fees on trades that i didnt even open. truly its a scam with the fees. like learn from robinhood.com

Easy to setup. Great website. Fairly easy to navigate. Great customer service with online chat and email. Speedy replies and very helpful.

Not sure how can someone lose so much money in so little time. Would someone want to compete? Seriously though, as deadly as a death certificate. I went straight to their office on Young when it was taking too long for my account transfer. Guess what?! They called their security to escort me out...Good job guys

I've opened a n account and it helped me to save a few dollars. Once i had to withdraw my money back it became a mess. It tool me 2 weeks to transfer the cash from my account back to my bank account.
Very disappointing.
Following the reply, why your system allow me to open a request to withdraw the money without having the proper information? In my case i was waiting for a week before my request was just canceled, than i uploaded a cheque and had to wait another week until it was approved and to open another request for withdrawing.
After trying your system i see why there are so many negative reviews.

Bunch of scammers, I lost a lot of money with them spoke to many people asked for advice on my investments and I lost over 20k don't deal with them!!!

Tried to pull my money out from Questrade and they just keep ignoring my requests. Emails go unanswered. They just send me automated replies and no one processes my request. Their quick to take it, but refuse to give it back.

Total scam.

Go to place for medium to long term investing of ETFs and stocks. Fees are very reasonable, trading platform is adequate for non-day trading methodologies. And the outcome of results will greatly adhere for passive investing, or those investors who do not pay attention to the market on a daily or weekly business. I don't see a reason to invest in high-fee mutual funds when a DIY portfolio of low cost ETFs or diversified stocks is all that is needed for a reasonable return over time, all avoiding a hefty average of 2% per annum if the investor succumbs to "safety" of other institutions when in the long term, under-performing simple indices.

Also, if you have a knack for the flow of price and demand for securities and such, it gives you a very liquid approach to sell some profits in hopes of "waiting for the next pitch" when the market corrects and you get an opportunity to reposition yourself for the next rally if done methodically and timely using some common foresight. This opportunity for profits could never occur in a fully invested mutual fund when the fund managers are always told to "swing at every pitch given", or asked to hold to reduce turnover; they could never be able to keep their job if at appropriate times a cash-rich portfolio is the smarter move to take.

Be weary for non-margin accounts if you have Canadian cash only deposited in the account, an attempt to buy a U.S. stock will create an hefty conversion and exchange fee, so they will charge you interest on "borrowing US. dollars". I suggest to stick to Canadian ETFs and stocks unless you plan to utilize Norbit's Gambit to journal Canadian held shares or units to the american listed exchange for a substantially lower fee (usually 0.3% vs 5%), or deposit american money.

All-in-all I am impressed about their services although level two quotes added to their platform would be nice. The order execution is timely and there are adequate options for specialization in those type of orders.

Snap quotes are the default when signing up, you will have to pay extra per month to gain access to a streaming of the quotes. Be sure to take advantage of the refer a friend program to obtain some cash, and stay above the minimum account balance required unless you are less than 26.

Would recommend Questrade strongly to a lot of colleagues and friends.

Their wait times are just ridiculous. They are quick with taking your money but slow when giving it.

Used Questrade to house my RRSPs and for a Home Buyers Plan withdrawal. The online platform is pretty user friendly. The staff has been helpful when I ve called in. Very polite and they tend to follow through on their customer service well.

Precaution of hidden fees. System down or technical issues Almost every single day

I have been using Questrade for just over a year and have had a great experience so far. ETF trading is extremely affordable and stock trades are easy to make. Lots of information is readily available on their website for beginner investors and I have received great responses from staff whenever I have had an issue and called/emailed in about it. Definitely a brokerage I would recommend.

Terrible wait times on the call in support line. Poor service

The individuals were great, but they lack commitment mid way through transcations. Some people such as hamza and n.mirza were honestly very knowledgeable , but policies wouldn't let them commit to what I had hoped.

To be honest I'm with team never quit and I'll make sure to trade with them and become a red king of trade. Until then I am someone that is with a *team that supports questrade* .

Deplorable on how this company is run. Agents trained to give you the run around. Numbers never match. Did you guys take cues from the movie Boiler Room? Cause you got it down pat! STAY AWAY!

I hope no one falls for the good reviews here!
They are all fake it's a scam!!

Best discount stock broker in existence, within Canada at least. If you want an instant answer, call them over the phone and they will immediately resolve your issue. UI on their website is amazing and simple to understand, although the mobile app on iOS has still not been updated so I avoid using it. You can't go wrong with QT.

Best broker in Canada IMO. Yes long wait times for help, but look at how many are in que! An hour for 100 people in que is reasonable, in fact that's really good. Good fees, no limitations, can't complain!

Overpriced and unreliable broker. You will not like being unable to access your account, only able to watch as you lose money and wait on hold with customer service for 1 to 3 hours. Stay away!

Questrade Global platform is absolute trash. Three seperate instances of stop losses not being honored. Company is ignoring my requests to close my account. Avoid this broker at all costs.

Worst garbage broker in Canada... believe the reviews these guys are pathetic

Very slow customer service. No one answered your call

Customer support is not responsive and the service is so convoluted; it's better to go somewhere else!!! And they tie up your money!!! Don't TRUST them! Also their workforce is made up of recent high school or college grads that know NOTHING!!!!!!

Avoid this scam they will fight you over your money. I'm switching back to TD . I rather pay the more exspensive fee if it means my broker wont hold my money hostage for weekends on end.

My experience with Questrade has not been great from the beginning. I expect prompt customer service, simplified processes and the ability to move my money when efficiently when I need. Compared to competitors, their process of setting up accounts has endless steps and was the opposite of quick and intuitive. I recently sent them 2 emails with questions and no reply after 3 weeks. All I got was an email saying their were experience high volume and to try the website or contacting them again - is this customer service? I also tried withdrawing money for the purchase of a home. Instead of getting the support I needed, I was asked to take too many steps and mail hard copies of forms in the middle of a pandemic. Note that with my other financial institution none of this was required and process was quick and simple. These old ways of doing things show me how behind they are of other companies in the same business. For these reasons, I am moving my money somewhere else.

First time getting into stocks and I put my trust in Questrade...mistake. Before putting in my first orders of about $4,000, I use the live chat to speak to a rep about the option to enroll in a traditional DRIP directly with the stock company, the rep told me I could so I took the information...skeptical because of the information I found on the internet so I ended that chat and opened another one, I asked the second rep the same question and even clarified by sending them the link and still I get the same answer. I buy the stocks, spending over $3,600 with the assurance I received from QUESTRADE REPS. I spend the day trying to set up the DRIP with no progress, I contact over 3 people and everyone keeps telling me to speak to my brokerage...so I live chat again, it takes 3 QUESTRADE reps to tell me that I am not able to enroll those stocks....I wasted a day of my time, ran the risk of holding stocks that can drop in price and have no benefit to me, while the other $600 I had left over of my budget was invested in another company that in a SINGLE DAY went up $5/share....but I only had $600 in on it because I acted on the advice of 2 QUESTRADE reps...for my troubles, they give me a $25 credit as a "Gesture"...I risked my $3600 because their employee's negligence and they want to offer me $25....are you kidding me...the fees are cheap but it seems that what you save in fees, you can lose even bigger on misinformation...very disappointed...my first trading experience, questrade at it's finest

UPDATE...

I don't know why this should turn into a saga.
It's been a week since I posted the above part. Now another problem arises. They are trying to sneak away from honoring their promo even though I had spoken with 2 reps previously and was never informed anything was wrong. Now that I reach out to see why the promo had not come through I get this....Whats the point of having live reps if they don't even know how to help you and when you have it all screenshotted, there is no accountability. I'm not asking for anything crazy, just what I was promised and they are trying to rip me off because their reps aren't capable of doing their job and then blame it on the customer....I already spoke to 2 reps about this situation, explained the issue in the feedback part of their website and I'm yet to get any help so I guess you guys only listen when things go public...I wonder if you'll reply now...

Worst customer service, no response to emails for weeks; lucky to get a response at all, won't answer phones calls and long waits. 2 major outages in the last 12 months, no actions, no apologies. Very unprofessional... too bad, the platform is very nice. Considering switching to a company that cares about it's customers.

Company held onto my money for three months without allowing me to withdraw or trade and without letting me know what the reason was. Honestly the worst experience I have ever had with an online trader.

Highly underrated. I think the reason people give it such a low rating is because of the outdated UI and the few bugs you run into when making an account. There are simply some software updates that are needed which would result in easier user compatibility. Once you use it a bit you get used to it after some time. There are a few bugs when you're setting up your account which may get people frustrated and result in them to think Questrade is a poor service but you realize very soon that this service is overall a really good platform which is very easy to use and manage by yourself.

Run away from this scam company! They will lie and cheat you, they will loose your money! They are impossible to get ahold of and they are completely incompetent and unprofessional. They don't disclose all fees either. If you're lucky to get ahold of someone they lie to you, give you false information and can't seem to do any right. Check out Wealth Simple instead

Can't get any info or support during covid 19. Sat in queue online for a chat for two hours. When my turn finally came up, I couldn't respond. Not sure if it was my computer or theirs but it is frustrating. Sent emails weeks ago but no response, except for "if you haven't received a response, please try phone or chat". Tomorrow I will log in for a chat and sit in line on the telephone - see which one responds first. So frustrating and not a happy customer. Thinking of taking our money to a conventional bank. At least I can book an appointment with them.an

Had to change my review after I finally connected with an agent and was directed to the correct email address I needed. Fast service after that and great communication. All is well now and I am a happy customer once again. I do think Questrade has to be more responsive with trained agents during Covid 19.

I never had a bad experience with Questrade. After all it s self directed. They are clear about their fees and each time I reached out to them I got good customer service.

Questrade has been fantastic from start to finish!!
I don't know what some of the other reviewers here have experienced, but from what I've seen so far, all of the staff have been amazing & professional

The account set up took 15 minutes online, and although I had some hiccups with the documents since I just moved, I was able to resolve everything in 5 minutes by visiting the office in person in north york
Ifte I & Jon D at the client office were great to deal with, and really helped explain how best to use my account to get the best experience,
10/10!! Now just have to convince the family to switch over from the terrible banks... ;)

I made equity gains of over 50 CAD after buying twice. I put $1000 in my account and I still have less total money than i started off with. This company steals from its customers with hidden fees they do not tell you about when you open an account.

Scammers! This place should be investigated and shut down, how can they still run with all the shady things they do. You have been warned! Stay away from here unless you like to get scammed!!!

They are very unprofessional, wouldn't suggest this company to my worst enemy, worst experience of my life!! Seems like it was run by a bunch of four yr olds lead by a 3 yr old. Do yourself a favour and avoid this company

I have had a great experience with questrade for the last 4 years. I am only using their service for ETF's and I chose questrade because there are no fees for buying ETF's.

As a consumer I'm always happy to see Canadian companies fighting in the market. There are many complaints about fee's, after about a year with them I have not been charged anything that was not posted on their fee's page or on their spread page. So not sure what those peoples gripe is, if you don't want a margin call don't go 1:800 leverage lol
My only bone to pick would be their news feed. The feed from Meta4 using Reuters was absolute magic. If they can incorporate that into their new platform (I use the FX/CFD) - which is nice they get 5/5.
Best,

I m not really one to write a lot of reviews, unless feel compelled to do so. That said, seeing the low ratings on google compelled me to do so.
I ve been a customer for over 10 years (since I was 18). Today, I just closed my last mutual fund account with another company.
Although I agree customer wait times could be improved, if you re tech savvy in the slightest, or willing to read through FAQ, you ll find most questions are already answered.
Further, the app is quite easy to use, and starting new accounts can all be done electronically without ever having to see anyone... this aspect I appreciate a lot, particularly considering the challenges with COVID.
I would suspect the majority of the negative feedback is from very new investors, who are either not tech savvy or have little investing experience. For this reason, and attracting this version of investor, Questrade could improve the help/chat feature, but for the low fees, I am content with the service.
Keep up the good work.

Im not one to share reviews but this company is a total joke. I am not sure how they are even in business.

Transferred a significant amount of money from my bank account to Quest trade on March 30. They came back saying my names don't match on my bank account & quest trade account so they cant deposit the money. Provided them all the documentation they needed to approve and successfully transfer the funds. Talked to customer service they said Great everything checks out the money should be there the next day. 4 business days later still no transfer.

I called them April 3rd stating i want my money refunded. They came back saying i need to go to my bank and issue a refund request - did that the same day. Currently it is April 8.... still no refund. It will probably take months before I get my money back. called them again on Thursday April 9th they stated they have not received the request yet (my bank issued another refund request on the same day April 9th).

I Should have looked at these reviews/reddit before proceeding to transfer money to these thieves. Now I'm stuck with this headache for God knows how long.

One piece of advice.... READ all the reviews here/reddit before depositing your money! Its going to save you soo much hassle!

Cheers.

If you only knew how much I got caught by this gang of damn liars. They liquidated my shares and the next day They doubled.

I went to their office and it looked so shady their business. Beware of them. I got threatened by a muscular guy and he told me to forget this addrese if I want to sleep well

AWFUL. Originally, they promised me no fees, and charges, and all this, and that, and then they broke their promises, and started shaking me down for my money.

They have inactivity fees, and when trading, if you don't change your money into USD to buy stocks, they treat it as a loan, and charge you interest penalties. Then when you don't pay it on time, they liquidate your assets to pay off your "debts."

And they won't let you take out your money either, unless you have enough money, and pay their extortionist-style fees. i couldn't get my remaining cash out.

I would never recommend Questrade to anyone. Questrade is the worst.

Closing your account is also a pain, too! I cannot close my account! They deleted their page that tells you how to shut down your account, and then when you find the button, they say we will contact you in 2 to 3 days. YEAH, BUT WHEN?

Why can't I just close my account? Why do I need to confirm it?
They haven't even contacted me (at least to my knowledge), and I don't know when it will be coming. It has been a hassle.

If I could give Questrade zero stars I would!

Would avoid. Extremely long wait times. And when people do get back to you, there information is not exact. I am switching to Wealth Simple. Wayyyyyy better service and easier to understand. I have been trying to get my money back from Quest Trade for 3 weeks now. They won't help me or tell me how. They have in fact cancelled my request to refund even though I have given them all my banking information twice now.

Horrible service, terrible resonsiveness. Takes to long to open an acoount and even after account is funded you are unable to trade as they don't allow you to login to their trading platform. Don't be full for their lower price you know the old say you get what you paid. They have been sitting on my money for over 10 days and I still not get it back after spending hours waiting to get on the phone and on their chat line. In one simple word GARBAGE. Pay more and get a decent broker they are too many out there Questrade is not one of them.

Very regretful experience on so many levels. They actually make investing one extremely stressful experience with always changing margin calls and LIVE margin calls when they leave you about an hour to cover it and it drops too low they still would liquidate your entire portfolio even after you sent them confirmation of a money transfer. Avoid them if you have any consideration for you hard earned retirement money.

Is there a way to find all the stock listings available on this app? I dont aana open an account and find out they dont have the stocks I'm looking to invest in..

Has been a client for 5 years and am really disappointed with how the company is treating their clients. I am switching.

Having ongoing issues transferring funds to them. Well over a month since I began the process and the institution I am moving from has sent me a document indicating the money has been transferred yet Questrade can t locate it and is re-initiating (slowly and only after repeated reminders). Have provided them with photos of statements etc. Absolutely terrible experience and customer service. May get better once money is there but the setup makes me question my decision to use them at all.

Only good experiences with this investing platform. Easy to set up, responsive customer support and most importantly low fees.

Perfect place for the simple self-investor. Intuitive website, with useful monthly reports.

Never had any problems whatsoever. Really not understanding where all these negative reviews are coming from... Would recommend.

Horrible customer service...simple question and 1 hr later but still no response...waiting on hold...DO NOT OPEN AN ACCOUNT HERE

The website has been terrible these past few weeks. It hasn't worked during market hours n weeks. It lets me login and then just keeps loading. Doesn't open a page after. I understand there is a load due to the current situation but there are other platforms which are working just fine. Luckily I have another platform to do my business.

Client Services Specialist, Ian did a great job resolving my issues. Their customer service if pretty good and trading charges are reasonable.

Platform routinely has login issues and crashes during market hours. Offering 5 free trades to make up for service disruptions costing thousands is completely unacceptable from a major brokerage.

Never do business with these ignorant people who laugh at people from Quebec who don't speak good English. Thanks to my accountant I learned how thieves they are.

Horrible service. Don't expect timely or helpful service from Questrade. You are much better off switching trading platforms.

in my experience Questrade has been great in their overall service

I have had to wait a while to get a respresentative at times but it is absolutely worth it. I have never been disappointed with Questrade's customer service they are def the best in the buisness. I have referred so many of my fam and friends and they would all agree.

From my experience, Questrade has been great. Great platform and service!

Worst brokerage ever. Takes days to respond to eamils and forever to deposit your funds. It's been weeks and they still haven't released my funds. Horrible experience. DO NOT SEND MONEY TO QUESTRADE OR YOU WILL REGRET.

I am sorry to leave my negative review here. I registered for a new account with Questrade and submitted all documents two weeks ago. Also, my fund was deposited 2 days after the day.

I am still waiting for the approval. Waited more than 90 minutes on the phone and 2 hours on livechat. Got a 'general' response from their new account specialist via email and no more reply after my follow up (3 days and counting).

I am quite disappointed with their efficiency given that they are one of the biggest Canadian online broker. Also, how do they manage their priority on addressing issue via email.

The service provided for me and my wife so far at Questrade has been outstanding, we've only had to call in a few times, but every agent we spoke with was super helpful, and was able to get answers to all my questions right away, when I asked my old advisor some of the same questions, he seemed to be really put on the spot......

Recently I also visited the Questrade office in Toronto, and the 2 staff in the learning center have been amazing! Jon was extremely patient with me for over 2 hours while I learned everything I needed to get started with investing on my own, even with my stupid beginner questions!
Will be sending all of my family and coworkers to Questrade, bravo guys!

Ridiculous restrictions on ID when signing up. For the love of Pete, usually have to give a couple pieces of ID for all accounts...not for each account. Took months to when this should have taken days. Multiple chats...insane! Hopefully free ETF purchases will be worth it in the end.

Terrible experience with both journalling over as well as failed stock investments. sure other companies charge you more but you also get what you pay for including faster service. Also I was fed misinformation on 3 occasions. When each day you cannot invest your money especially in this bull market you shouldn't be trusting your money with the company that can't deliver when you need to act on your positions.

Hello Dear Readers
This is my honest review. I have been practicing using Questrade's basic simulator for about 3 months consistently to get a handle on how their platform worked and it worked pretty well minimizing the losses for profit but I noticed an initial K popping up in the left hand upper corner of the page when I have registered for a self directed account. I proceeded anyway to open an account. At first it displays everything on screen but with a 1 sec, 15 sec and 15 min delay beside the stock your trading, so I called in to client services and she directed me to upgraded plans starting from $19.95 a month for real time access. I had "forgotten" to apply a referral code when first signing up that I had received to be credited from $50-$250 and the girl put me on hold for 5 mins to explain that they need to see my account first for 90 days before it could be applied, not sure if this was made up. Now it's trading time and nothing is like what it was when using the simulator everything began with losses and continued the longer I kept the account. Finally decided to cancel the next day and it was a seamless process that's for my one star rating. I have seen with my own eyes that they manipulate the system I guess they
discriminate because I checked back the simulator and it was operating as the real market that they created. Be very careful with Questrade and save yourself a headache and peace of mind.

I wish i could give them zero star. The worst customer service i have seen in my whole life. Give yourself a favor and open account somewhere else. I am closing my account. Their online chat shows 2 hours wait, and then after one hour, they will disconnect you. if you call them , you will need to wait for two hours also.

Very unprofessional team, wasted more than 1 month to transfer some stocks from another broker, and questade rejected 3 times with no reason and absolute no proactive communication. Each time I contacted them, I was told the request was not direct to the right team, and ask me to transfer again. I have tried 3 times! and they are still rejecting the transfer!! Avoid this company if you have other choice!!!

Their delays and malfunction software will cost you huge. Have to wait for two hours for a chat. Bad experience.

Fundamental problems with the platform for trading and investment problems. Multiple Go-till-close (GTC) orders, which are supposed to stay open until fulfilled, were cancelled for UNKNOWN reasons. Reached out to customer service by email, no response. Reached out to customer service by phone, got through to someone who could not trace the cause of the issue but was able to confirm the order did in fact get cancelled 1 week later. I asked him to look into it and get back to me by email, that was more than 3 months ago and I'm still waiting. Lack of competition and options is the only thing keeping me as a customer, jumping ship soon as better alternatives arise which should be soon.

Update : Questrade got in touch with me two hours or so after writing this to follow up on the incident, updated to 2 stars from 1 because I appreciate the fast response. The agent I spoke with apologized for the delay and has committed to following up with a response on the issue on 9/17 , will update as it progresses.

Zero Stars! They shorted my portfolio without my consent. Upon inquiring, they admitted to the mistake however did not give any thoughts about the losses I had to incur. Only one Customer service agent was decent enough to answer, however no decency was shown when it came to the extra money I had to bear just because of a mistake I did not commit. Not to forget they take ages and ages until you bug them consistently to complete a transfer. Highly advise to stay away.

Worst service possible. I had initiated a transfer in kind of fund from another FI. I kept calling to find out the status and was told its ok, they have the shares, it just takes time to complete because they are to busy. Starting calling 4 weeks after i got confirmation from the sending FI. Now 8 weeks after , having called at least once a week after the 4th week and being told its just takes time I find out that 2 days ago Questrade initiated a transfer back. They have send the shares back to the originating broker and are now asking me to to ask the originating broker to re-issue the transfer back to the same incompetent Questrade team.

A couple of days after posting this review I was contacted by a supervisor at Questrade who took care of this issue. My funds were transferred in kind. One more item is left outstanding which could take a bit to fix (dividends issued during the transfer have not made it in, but i expect they will eventually catch up). I have updated my rating form 1 to now 3 stars.