Can't get any info or support during covid 19. S...

Can't get any info or support during covid 19. Sat in queue online for a chat for two hours. When my turn finally came up, I couldn't respond. Not sure if it was my computer or theirs but it is frustrating. Sent emails weeks ago but no response, except for "if you haven't received a response, please try phone or chat". Tomorrow I will log in for a chat and sit in line on the telephone - see which one responds first. So frustrating and not a happy customer. Thinking of taking our money to a conventional bank. At least I can book an appointment with them.an

Had to change my review after I finally connected with an agent and was directed to the correct email address I needed. Fast service after that and great communication. All is well now and I am a happy customer once again. I do think Questrade has to be more responsive with trained agents during Covid 19.