Neatty Corp

Review of Quest Trade

Don't waste your time investing with them. They ad...

Don't waste your time investing with them. They advertised low fees and how you can save 30% more; it's all a marketing gimmick. I decided to transfer my funds to another investment company. The advisor sent the transfer to Questrade, we waited 2 weeks and nothing was done. The advisor called in for an update. They said they were waiting for a confirmation to convert the funds from USD to CAD but they never contacted the advisor; you'd figure after 2 weeks, Questrade would follow up or contact their clients.

A week later, all my stocks were liquidated. I had some stocks that were left over due to an acquisition which had less $1 with unknown symbols, I was charge $50 for each transaction to sell them. On top of that, I was also charged for a deregistration fee when it was a transfer. They didn't even bother to contact me first to confirm the liquidation and additional fees; otherwise I would have done it myself. Also, they did not make any effort to reimburse me not even for the funds that had less than $1 which I didn't even buy. Absolutely, poor customer service and professional crooks. I would never recommend this company to anyone. Once you want to leave they will screw you over and take what they can before leave. My funds still haven't been transferred yet when I could be in the market making money.