Worst service possible. I had initiated a transfe...

Worst service possible. I had initiated a transfer in kind of fund from another FI. I kept calling to find out the status and was told its ok, they have the shares, it just takes time to complete because they are to busy. Starting calling 4 weeks after i got confirmation from the sending FI. Now 8 weeks after , having called at least once a week after the 4th week and being told its just takes time I find out that 2 days ago Questrade initiated a transfer back. They have send the shares back to the originating broker and are now asking me to to ask the originating broker to re-issue the transfer back to the same incompetent Questrade team.

A couple of days after posting this review I was contacted by a supervisor at Questrade who took care of this issue. My funds were transferred in kind. One more item is left outstanding which could take a bit to fix (dividends issued during the transfer have not made it in, but i expect they will eventually catch up). I have updated my rating form 1 to now 3 stars.