Faizan Akbani

Review of Quest Trade

Fundamental problems with the platform for trading...

Fundamental problems with the platform for trading and investment problems. Multiple Go-till-close (GTC) orders, which are supposed to stay open until fulfilled, were cancelled for UNKNOWN reasons. Reached out to customer service by email, no response. Reached out to customer service by phone, got through to someone who could not trace the cause of the issue but was able to confirm the order did in fact get cancelled 1 week later. I asked him to look into it and get back to me by email, that was more than 3 months ago and I'm still waiting. Lack of competition and options is the only thing keeping me as a customer, jumping ship soon as better alternatives arise which should be soon.

Update : Questrade got in touch with me two hours or so after writing this to follow up on the incident, updated to 2 stars from 1 because I appreciate the fast response. The agent I spoke with apologized for the delay and has committed to following up with a response on the issue on 9/17 , will update as it progresses.