Claudia Schuck Review of Quest Trade
My experience with Questrade has not been great fr...
My experience with Questrade has not been great from the beginning. I expect prompt customer service, simplified processes and the ability to move my money when efficiently when I need. Compared to competitors, their process of setting up accounts has endless steps and was the opposite of quick and intuitive. I recently sent them 2 emails with questions and no reply after 3 weeks. All I got was an email saying their were experience high volume and to try the website or contacting them again - is this customer service? I also tried withdrawing money for the purchase of a home. Instead of getting the support I needed, I was asked to take too many steps and mail hard copies of forms in the middle of a pandemic. Note that with my other financial institution none of this was required and process was quick and simple. These old ways of doing things show me how behind they are of other companies in the same business. For these reasons, I am moving my money somewhere else.
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