I m not really one to write a lot of reviews, unle...

I m not really one to write a lot of reviews, unless feel compelled to do so. That said, seeing the low ratings on google compelled me to do so.
I ve been a customer for over 10 years (since I was 18). Today, I just closed my last mutual fund account with another company.
Although I agree customer wait times could be improved, if you re tech savvy in the slightest, or willing to read through FAQ, you ll find most questions are already answered.
Further, the app is quite easy to use, and starting new accounts can all be done electronically without ever having to see anyone... this aspect I appreciate a lot, particularly considering the challenges with COVID.
I would suspect the majority of the negative feedback is from very new investors, who are either not tech savvy or have little investing experience. For this reason, and attracting this version of investor, Questrade could improve the help/chat feature, but for the low fees, I am content with the service.
Keep up the good work.