First time getting into stocks and I put my trust ...

First time getting into stocks and I put my trust in Questrade...mistake. Before putting in my first orders of about $4,000, I use the live chat to speak to a rep about the option to enroll in a traditional DRIP directly with the stock company, the rep told me I could so I took the information...skeptical because of the information I found on the internet so I ended that chat and opened another one, I asked the second rep the same question and even clarified by sending them the link and still I get the same answer. I buy the stocks, spending over $3,600 with the assurance I received from QUESTRADE REPS. I spend the day trying to set up the DRIP with no progress, I contact over 3 people and everyone keeps telling me to speak to my brokerage...so I live chat again, it takes 3 QUESTRADE reps to tell me that I am not able to enroll those stocks....I wasted a day of my time, ran the risk of holding stocks that can drop in price and have no benefit to me, while the other $600 I had left over of my budget was invested in another company that in a SINGLE DAY went up $5/share....but I only had $600 in on it because I acted on the advice of 2 QUESTRADE reps...for my troubles, they give me a $25 credit as a "Gesture"...I risked my $3600 because their employee's negligence and they want to offer me $25....are you kidding me...the fees are cheap but it seems that what you save in fees, you can lose even bigger on misinformation...very disappointed...my first trading experience, questrade at it's finest

UPDATE...

I don't know why this should turn into a saga.
It's been a week since I posted the above part. Now another problem arises. They are trying to sneak away from honoring their promo even though I had spoken with 2 reps previously and was never informed anything was wrong. Now that I reach out to see why the promo had not come through I get this....Whats the point of having live reps if they don't even know how to help you and when you have it all screenshotted, there is no accountability. I'm not asking for anything crazy, just what I was promised and they are trying to rip me off because their reps aren't capable of doing their job and then blame it on the customer....I already spoke to 2 reps about this situation, explained the issue in the feedback part of their website and I'm yet to get any help so I guess you guys only listen when things go public...I wonder if you'll reply now...