Pasadena Humane Society & SPCA Reviews

Because the pets are well taken care for adoption, love it

Great place and friendly staff! Adopted my Heisenberg from here, I love him!

Very irresponsible people. It was a breeze to pay for my pet license when the city of Pasadena was taking care of it. Since those idiots took over, it has been one nightmare after another paying for a pet license, beside the fact that they doubled the fee compared to what the city of Pasadena used to charge.
They send you a bill without a return envelope, as if they are so poor, they cannot include a self-addressed envelope in their mail.
They have a great looking website, which most businesses cannot afford to have. There is link where you can donate money, but no link for paying for a pet license.
I hate dealing with a bunch incompetent people. When I first received the bill for my pet license for this year, I called and inquired why there is no return envelope included in the mail, or a way to pay the fee online. Their answer was You can come here and pay the bill here as if people are sitting on their behinds all day long, that they have all the time in the world to drive all the way to their facility.
Wake up you group of imbeciles. It is the digital age, serve people well or don t call yourselves animal lovers.

A place with a heart, lots of good people doing good, please contribute!

So many animals needing a home. Do them a favor and adopt

A bit unorganized but understandable for a mostly volunteer staffed location don't expect fast service but very friendly and had to park 3 blocks away.

When I arrived it was closed,on Monday. But they had an intercom you can get help if you have found an animal. I took a pretty beat up kitten there. They were real nice and friendly.

Great place but still I don't like tosee caged dogs

We've adopted our last four cats here, over the years. PHS has wonderful facilities for the animals and great staff to care for them and make adopting an easy process while still keeping the animal's best interest to heart.

Great place always helping the community and the low income with their pet food bank

I like that they have sun shades for the dog kennels now. The cat ward is still very stuffy for someone who has sensitive allergies to cats. I love cats and being able to see them behind glass one would expect less allergens. Not the case here but that's one of the only downsides to this whole place.
They do amazing work with the animals!

I was trying to help an abandoned senior cat find a home; I contacted this shelter and was emailing a woman named Emily regularly. She seemed like she wanted to help and responded promptly to my emails. She told me to reach out to her in November to see if there was any space for this cat and I did. As of now, she hasn t replied to any of my emails. So much for trying to help. She wasted my time.

But if I emailed the shelter now trying to make a donation, I would probably get an email back within five minutes

A truly beautiful, well run facility. The animals (from dogs&cats to chickens!) get the best of care. Adopt don't shop!

The Pasadena Humane Society had a day recently which featured a free adoption. My cat was fighting a terminal illness and beause he had been so wonderful with kittens in the past, I thought a kitten would perk him up. But it couldn't be just any kitten. My paperwork was lost in the shuffle (they were super crowded) and they said I could have the same deal if I returned the next day, which I did. Kittens which weren't available the previous day were out, and one goofy teeny tuxedo caught my attention. Tip: do not say the cat you're adopting will be an indoor/outdoor cat, especially if you're getting a kitten. I have a fenced backyard area and one lady was adamant because I mentioned that in my paperwork.) I interviewed with Kevin McManus, and he was just so awesome! (If you can, avoid the lady with the European accent, she grilled me like I was a criminal!) The tuxedo was the most mellow thing I'd ever met - he initally rolled on his back like a puppy, which he still does! His name is Mesmer and he is fantastic, and so was my experience here. Ask for Kevin. He's the best!

They were very nice, gave us a lot of info about the dogs we asked about. I did take a small dog, not sure if it is right. I dont think it is a good idea to take a dog you are not happy with. Most of the dogs are large and indeed a small one.

i got my dog from this place my son still like going to see other animals

I went to drop off some donations. I was glad to see they have assistance for those who are unable to buy food for their pet. Seems to be very well kept facility.

Never ever go to this cruel kill shelter. I want to give this place zero stars but unfortunately I have to give it at least one star to write a review. I brought in a nestling bird that was in perfect condition and they told me not to worry and that theyd take care of the nestling. They even told me the caring process they would follow to take care of the the baby. I called today to check on it and they told me they euthanized it. They told me it wasnt doing well when just last night the barely born nestling was chirping and stirring. How can they just kill a nestling that was barely born? They even say on their website that they "do not believe euthanasia is the solution". Im warning you guys, please dont trust this place. If you guys find a rescue, go to a different center.

Fantastic facility. Puppy socialization program is terrific.

It did take some time to get my dog vaccinated, but it was pretty fun hanging out with other owners. The workers were very professional and took care of my dog quite well

An opportunity to adopt an animal, any animal, at the shelter can come with mixed results. Our first experience was just that. The process seemed complete, with an orderly check in, followed with an interview with an animal placement counselor. When the dog we selected was not available, the counselor suggested a different dog. The Jendo seemed nice and was warm to me, my wife, and my 8 year old. Unfortunately, after about two months, the Jendo exhibited behaviors that could not be lived with. Biting my youngest daughter and even my wife and also nipping at other small children made keeping the dog impossible. Returning the dog to the shelter was difficult but necessary. When speaking to the folks that accept animals that are returned, she shared more of the history and behaviour about the Jendo that was not shared by the animal counselor. This indicated a big disconnect. I would do things differently the next time by looking, selecting, and doing more research before actually taking an animal home. Rescuing an animal is a great thing to do but make sure that it's a good match for you and the animal.

Very nice staff, many volunteers caring for the animals, and the kennels/grounds were very clean

Thank you for responding so quickly and coming out to help out with the baby racoons!!! We appreciate you!

Low-cost walk-in vaccination clinic for cats and dogs Wednesdays and Saturdays. Very friendly and organized. Parking structure. Tip: download and fill out forms from PHS website and bring with you.

The staff is incredibly rude and doesn't communicate clearly. The staff needs sensitivity training, especially the lady with the accent at the adoption desk!!!! Be prepared for an emotional roller coaster trying to adopt a kitten here. I was hung up on, told to call back a million times, told I got the kitten to be called 10 minutes later to be told, oops the first person did show up after all. This went on for over two weeks. Whatever you do, don't sign up to be on a waiting list, it is a nightmare!!!! I hope the way that they treat people trying to adopt an animal isn't a reflection of the same level of care that they give these poor animal.

We used The Human societies empmoy a cat program. They gave us two outside cats and everything we needed to let them used to our house. Now that they are both hanging around we haven't had any rats.

Great place. Ask all the questions you need. A lot of rules to adopt so pay attention. My experience was ok.

I both love and hate going to any shelter because if you're an animal lover like myself, you never leave 100% satisfied unless you go home with all of them. Still, the environment was friendly and the keep the procedure simple when applying for a new family member to take home.

They had what I wanted,they carry everything to rabbit stuff and more. I was satisfied with wanted

Clean shelter and friendly staff taking good care of animals.

They take animal care seriously, also adoptions are great.

I adopted my sweet baby mutt here. He's as good as they get. He was healthy, neutered, and so sweet. I've come here for two dogs now and I will always rescue from the Pasadena Humane Society. Loving conditions, great staff, classes, a store for pet items, really anything you need to adopt a perfect pup. Or cat.

Theyvwere great and really helpful. Can't express how grareful I was to everyone who helped me and my dog out here.

Very clean. The animals look well cared for and the staff are mindful of guarding them from disease.

Great clean shelter that places so many animals in need.

One of the staff was really helpful but other than that they are overcrowded. Please if you find an animal take them to the vet first. If they are sick they might kill them without notifying you, so no point in rescuing.

Actually might be the number 1 animal humane society in the US
They also fool proof train almost all if not all the animals before releasing them for adoption

It's a nonprofit (501c(3)) that has a billion dollar contract to act as privatized animal control for all of the San Gabriel Valley, yet they still have the nerve to aggressively solicit donations, charge more than double what the city used to, and continue to call themselves "humane" while they make a mint out of kidnapping animals off the streets (usually people's pets) and euthanizing them. These people are the absolute scum of the Earth.

I didn't have an issue with the staff or the animals in the facility, my issue is with that idiotic system. Basically all dogs are on hold, even if you're free to take them home today, they'd rather keep them on hold and wait to see if they're taken home by the someone who placed them on hold. I could of taken a few dogs home but wasn't allowed to since they were only hold. And if you sign up for the wait list and there is someone ahead of you they can place it on ANOTHER hold. Like honestly are you kidding me.
So if you want a dog, stay away from this place because all you find is heartbreak.
I came last weekend to adopt a dog who was supposedly available, but again on hold.
That same dog is here a week later. Great system guys.

It was a beautiful building and a clean place. Not a large selection of animals, but they looked well loved.

Facility is a nice clean place the animals are well taken care of and the faculty is very helpful and knowledgeable

A great place to adopt different kinds of animals they do a great job and have a wonderful building

Beautiful facilities, clean and helpful staff. Staff was super helpful

Very clean but few animals and there are very large dogs no variety

The staff picks and chose who they want to adopt pets. The process does not apply to all cultures/ethnicity. CEO needs to ensure fair treatment to all regardless of ethnicity, as long as the person adopting can provide a good home with love. I have seen the unfair treatment more than to many times to be acceptable! Shame on you PHS.

Funny this came up on my feed. Today, I called the Pasadena Humane Society at around 4:17pm asking if it was ok to show up about 5 minutes after 5pm to adopt a kitty (GPS estimated time of arrival). I was told that I could come in at that time, no problem..... I drive my happy a** 10 miles in the heat... in traffic.. show up at 5:03pm and get a cold rejection from the adoption site because I showed up 3 MINUTES late!!!!! Ya know, for an entity that wants to find loving homes for animals currently overpopulating their shelters, they're a bunch of as*h***s! #pasadenahumanesociety #wasteofgas #wasteoftime #theycloseat6!!!

The most cleanest, organized and nicest humane society's there is.

I love this place. Aside from crazy wait times to adopt, it's the nicest most pleasant shelter I've ever been to. Large, spacious - you'll find a few new friends, guaranteed.

Amazing staff. Dr. Susy is magic! So knowledgeable.

Great staff. They really care about helping the animals find forever homes

I love this shelter. The animals are very lucky. Everyone here is very nice.

See tons of cute doggos. Possibly adopt one. Either way, you can't lose.

I don't know how to explain it but when I went there to get my dog back, they refused and said they don't want me to have the dog. I was literally CRYING and the lady in the main office was staring at me like I was a little idiot. She was dragging us into things that didn't even happened to us just because my mom couldn't speak english well. That lady was typing down informations that she thought which wasn't true at all. And see dogs need to get to know each other by playing around and fight to see who's the boss, and she just told me no like I'm freaking stupid and don't know about dogs. I could see hate in her eyes. She was calling people, ignoring us and trying to get us out of the SPCA. She was being so rude, I could hardly believe it. Also, they lied to us because when I first saw the dog, they said it was 3 years old, then when I went to see the dog again they said it was 4, when I went for the last time they said it was 5 and almost 6 years old. HONEY, you need to be sure about every information about the dog and you didn't. I CRIED FOR 2 HOURS, FOR THE FIRST HOUR, THE LADY IGNORED US AND ROLLED EYES AT ME. SHE SAID WE COULDN'T GET THE DOG AND I WAS CRYING, AT LEAST I DONT THINK SHE EVEN LIKES KIDS. I REALLY DONT WANT TO DO THIS, BUT SHE WAS SO RUDE AND IGNORED US WHEN WE WERE ASKING QUESTIONS, AND SHE SAID I WASN'T ALOUD TO TALK BECAUSE SHE WAS TALKING TO MY MOM WHO DOESN'T KNOW ENGLISH AND ASKING HER QUESTIONS THAT MY MOM DOESN'T EVEN UNDERSTAND. AND SHE TOLD ME TO BE Quite WHEN I TRY TO EXPLAIN TO MY MOM AND THE LADY SAID SHE DIDN'T TELL ME TO TALK.
I HAVE THE RIGHT TO TALK AND WE SHOULD NT DESERVES TO BE TREATED LIKE THIS JUST BECAUSE WE ARE ASIAN.

Great service! Arrived here at 9pm to drop off an injured bird. Very helpful on the phone as well

One of the most cheerful, integrative and overall excellent shelters I've ever seen. Btw, they also do wildlife and small animal rescue. Check out their service cities list if you need assistance!

Excellent place. Staff is very kind and pleasant. Foods are very delicious.

It's heartwarming to see the entire staff committed to the comfort and care of their animal family. Humanity does exist here!

It's very good good and comfortable place for any animals and all personal working there are very friendly

Always have a negative experience with the front desk personnel. I m sorry to say I will never return for any services for my animals.