Pasadena Humane Society & SPCA Reviews

Took a pet first aid and CPR class at the center. I did not visit the animal holding areas, but we heard the barking. The class was very informative and hands on with big, stuffed animals . The teachers were good, using Power-Point-type presentations, some videos, and then demonstrating and practicing on said "animals." Felt it was information I needed, just in case furry family members need assistance. The humane center offers various classes, public-invited events, volunteer opportunities, and has a small shop for pet items. Of course, their rescue and adoption services are very needed. It has a great reputation from people I've talked to. Please adopt an animal if at all possible. Lots of available critters of several types need good homes.

Great staff, we've adopted most of our 4 legged family from PHS.

If you want a dog or a cat, this is the place to go. Always a large selection, all sizes and many varieties.

I didn2t see that many dogs. Way too many chihuahuas and pit bills but it's certainly not their fault.

I love those lady's at the front desk. They called me right away,when they scan my Sadie and found her chip. Thank you lovely ladies . Luna.

My cat is dying. Called to see if they can put my friend to sleep.Already went to the vet for options which cost too much $$ and no way that that work. Just $$ for test and let try this and see if works. I want my old friend to suffer unnecessarily and didn t mind waiting but found out the shelter stop offering this service this year. For years it was a great service for people bc vets charge lot $$ and make u wait long time. The shelter did it quickly and respectably unlike the service from outside vets. Greatly disappointed in the board in cancel this service for community.

I had to have my cat put down and they were very nice and it was only $22 instead of a could hundred anywhere else but only three stars because you aren't allowed to be there when they do it.

It is true their adoption process is more exhaustive than trying to adopt a child - and I've done both.

But it's a well-run operation that just needs more focus on training the front desk folks.

Great place to visit some dogs. Open, modern, and a real benefit to the community.

Caring staff and volunteers. We adopted a cat and a dog here and have been happy with the whole process. It can get a bit hectic, especially on the weekends, but overall this is a world class shelter with a well deserved reputation.

The shelter is always clean & animals are well taken care of.

Place is nice! Lot s of cute kittens! May visit at least once a month till I find one to adopt!

Called on a Friday after 5pm during the biggest rainstorm in years because I found a stranded baby squirrel. They answered and directed me to the center so they could bring the squirrel to an emergency vet. I am very grateful that they were willing and able to help.

I went there last Saturday to see the animals and took a tour!

I had came here looking silkie chicken, for my aunt who recently had her husband pass away from cancer. I had checked their website beforehand for chickens since she use to own chickens before her husband death. I had found a chicken that had not been adopted yet. Very beautiful and I got pretty excited since I wanted to surprise her. So I went to the adoption center extremely early and filled out the adoption paperwork. Once I submitted it I went to the kennel where the chicken was detained. They allowed me to spend time with the chicken and pet it. I instantly fell in love. The girl who was helping me told me that we could proceed with the adoption after asking me a series of questions. Once I went to the office, they told me shortly after that all I had to do was sign out then I was done. The moment I was about to take the chicken. A man came storming in claiming that he had already placed a hold on the chicken, that he had came the day before. I was extremely upset because I thought to myself, why would they let me take a chicken that was supposedly on "hold". They told me shortly after that I was no longer able to adopt the chicken and that "it wasnt meant to be" which is pretty messed up since my husband and I planned to surprise my aunt who was grieving. I told them that how is that possible? I spent a whole hour waiting just to adopt and this man that came storming in said that he had first dibs on the adoption. The worst part was that they pretty just told me "oh well" and better luck next time. They did not even bother explaining to the man that I had waited awhile to adopt the chicken as well. I had called the shelter the day before and they did not put notes in the system. They rarely answer their phones. Took me forever to get ahold of them. Then they told me that there was no hold on the chicken. Then I come early the next day, then they tell me that it was a mistake??? How could you let someone bond with an animal for an animal then you then say everything is good to go.. then last minute tell you no?? I had never been so angry at the irresponsibility of a shelter. How do you expect people to adopt if you make the serious mistakes like this? How could you even allow room for mistakes like this to happen? Imagine if it were a child bonding with an animal. You get them all excited then tell them sorry... someone else is taking this animal... it's a terrible feeling. Nonetheless being an adult doesnt make it any better. They had boxed up the chicken ready for me to take... then this man shows up way later to take it??? Then..when I complained they told me.. we can waive the fees if we get another one. I'm like "if?". I told them. When will you get another one... even they were unsure.. PHS really have a way of making you feel worse when they make an error. Do not adopt here unless it is guaranteed the animal is not on "HOLD". First time coming to this shelter and probably my last. I don't want to adopt here if they keep making serious errors like this.

Update:

They did resolve the issue. The managed to get another white silkie for my aunt. They did apologize for the trouble that we went through and went out of their way to fix the issue. So now I have a happy aunt. I appreciate them for taking this into consideration.

There are many animals waiting to be adopted, the care is very thoughtful, the animals are very cute.

They are caring people but price was to expensive to get him put of pound

They have some of the best people working here we had to take two of our pets. They don't judge you or make you feel bad like another place were I took one of my cats years ago to have her put down because of age

Nice layout and kept clean. Friendly and helpful workers! Place gets really packed though especially since its so popular! A really good store stocked with items you can buy for your adopted pets. Small parking area though

Go and save an animal. Adoptions are $250 for dogs at least. Need to come by often if you're looking for a particular breed.

My puppy was spayed here. They gave all directions you will need and if you had questions the staff is friendly and helpful. They leave a small green circle tattoo where the surgery was.

I adopted my cat Mahjong the Amazing Wonder Kitten from this facility. I had recently lost my 18 year old cat and was still rather fragile. I was not in any shape to be visiting the usual shelter where your heart is broken every time you see another furry little face. This operation is extremely well run. The animals are well-taken care of, I'd go so far as to say pampered. It is well staffed and attracts many volunteers so the animals are well-groomed, entertained and loved. It was easy for me to find my new fluff ball, who healed my broken heart.

Here you can seem him helping me open a Christmas gift.

The people here are so warm, friendly and inspired by their love of dogs. Be it adopting, working in the gift shop or training, the PHS folks are the best. They'll answer your questions with a smile, and clearly want what's best for every dog in their care. Adopt from here!

Interesting place, a lot of barking be there at least one hour before closing if you want to get a pet

I believe in this institution and the work they are providing for all animals.

Taj Mahal for rescued animals. Excellence in all areas of their service.

Always the best for the four legged friends. Always.

They turned down an injured animal I found and brought in. Absolutely no hesitation OR compassion from the largest lady in the front desk. Very disappointing.

Incredible place and treasure in this community. Amazing wealth of services and staff that bend over backwards to help. From emergency services to yearly shots. Not to mention the array of fun animals to adopt.

Open Sunday, looked at the dogs waiting to be adopted. Kennels are clean and laid out in an interesting way. Plenty of shade for the dogs.

Large no kill shelter housing cats, dogs, and a number of other animals.

Calling this facility people rude and dont take time courtesy to listen. Ive called place more than once they need to work hospitality.

Not just dogs they also have a Cancer support center!

The puppy social is great! Have not tried any of the class yet but will attend a workshop next Saturday.

A happy but sad place to visit, there are a lot of cute dogs and cats there to look at especially if you like Pit Bulls and Chiwawas. We were only looking but if you want a new pet save your money and adopt a pet they need a good home. You can pick a older animal or a young one depending on your wants save them from being put to sleep, remember the only thing you get from a breeder is a piece of paper menny of these pets are more loving then those your can buy.

PS,. They also have rabbits, guinea pigs, turtles, and even chickens and on your trip who knows what you will find there...

Amazing facility. But so many animals that need a home.

Parking is tricky some times, but this place does so much, you can really tell that they take care of these animals well and care about them and finding them a good home!

Great puppy playtime sessions with great volunteers!

The Pasadena SPCA treats their pet wards with the dignity few pet owners do. I wish all pets a forever home with people who love them, but the lucky ones find themselves at the Pasadena SPCA.

Came by to bring a baby sparrow I found in my garden. Pasadena Humane Society asks no questions and takes in any animal. Come by and visit their adoptions they have everything you are looking for!

Really friendly and they attend you as fast as possible. Very brief with instructions after the pets have had their shots

They saved my baby. Nothing I can say other than grateful that they were in the position to save my little boy thank God for that

You can often get free cat and dog food here, but if you go by car, it s not cost-effective, because you can t get it in ten or eight visits, and gasoline is very expensive.

So many beautiful animals need forever homes, wish I could adopt them all! This adoption center has a very warm staff and always very professional kind heated individuals. All animals are treated with love

Got my baby.. I love her so much she has so much personality.. Thanks PHS.. for your help and Great Customer service

I love al the effort theses people put in Every single pets life

Thank you for saving/keeping our dog for 2weeks! Everyone was so nice here.
And place is very clean!

My dog's "snip" (spay) experience was uncommonly positive. Very small incision, quick recovery, exceptionally good vet. Scary at first because it's somewhat impersonal at drop off, but I researched the Doc before hand so I knew my dog was going to be in good hands come surgery time. The outcome couldn't have been better. Thank you Pasadena Humane Society.

They're open till 6, drove 40 miles to get there cause i was interested in a dog. got there at 5pm, they wouldnt show the dog even though there was an hour left, told me to come over the next day and drive 40 miles again. their policy is ridicolously strict also, they will wanna call your entiren family tree, stay away there are much better shelters than this where people actually want dogs to have a family

These people here actually care about all the dogs! I adopted a chihuahua mix who was already named "LoLa" . . . ! She is the smartest dog I've ever had & I'm already extremely attached to her. I like how they put a v-chip in her with all mine & my bf's contact info! She walks without a leash & is potty trained. She picks up on words fast & relates them to its action QUICK... SHE IS EVERYTHING IVE EVER WANTED IN A DOG. Perfect size also...shes a little more than a handful, very lightweight. She is extremely obedient & well mannered & a very confident, happy lil thing! I ADORE HER! I LOVE PASADENA HUMANE SOCIETYS & THEIR FREE PET ADOPTION DAY! 5 STARS COMING FROM ME... pictures w/my post are personal ones all of them including my doggy LOLA & then there are ones of her in the cage at the humane society! I included a few pics of this beagle mix i wanted to adopt in the cage but didnt bec i was the 3rd one on the waiting list! The lil fella was already taken...good for him, he didnt belong in solitary confinement either!

I like their facility, clean and a lot of animals to interact with. I have adopted two mature cats from here over the last 10 years. But all the previous reviews are correct in saying that many of the employees need a refresher course on bed-side manners. Yes, there are many people who just want a bunny for Easter or a spur-of-the-moment pet. But shouldn't we be treated as "customers" and given the benefit of the doubt; innocent until proven guilty? Both times I adopted, I was rudely interrogated: have you ever declawed, do you live in an apartment, do you work all day, have you ever returned an animal, do you have allergies, do you allow cats outside. My suggestion: if you are a true-hearted person who really wants to adopt and will do your utmost to keep the animal happy, understand why they want you to answer NO to all these questions, and then just answer "NO" to all the questions!

I was just visiting .. I have a full house of four-legged friends, came to enjoy the residents. As always, I found the environment clean and the staff friendly. I was happy to see that they were not at full capacity by any means. However, there were plenty of pups and kittys ready to become a member of the family!

Rose was a great help, everyone was very helpful. We will definitely go back.

We are looking to own a pet for the first time. We looked at dogs, obtained "counseling" and followed instructions by staff. We hoped this would help us avoid problems. HOWEVER, the counselor forgot to write the number of the dog on our application and when we showed up (their phone lines were down all day), we were no longer on any waiting list.
Our son cried all the way home because we thought we were getting a dog. It turned out we had to start from scratch and all the dogs he was looking at were on "real" holds or had long waiting lists, on which we of course could not get on.
The staff was ok, but the counselor was downright rude, and now we know, not very helpful.

Terrible place and unhelpful staff. Do not recommend

Fantastic place to find a new family member. The volunteers and adoption coordinators are very nice. The place is very clean and the animals are very well taken care of!

So much help, so much caring. From instructional seminars, to spay and neuter clinics, adoptions, assistance for the Trap, Neuter, Release community, their help, love and expertise know no bounds. Manned by staff and volunteers who care, above and beyond what their job title calls for, I could not imagine a more dedicated team of professionals. Top notch folks, and unfortunately our world still needs their help desperately. Support them if you can, the voiceless, abandoned, abused and un-cared for need their help. And yours.

Staff was nice, the area is pretty when i got there i thought it was a house, and everyone is very willing to help you and find the type of pet your looking for

Great store. Lots of pet supplies. Buy to support a great cause. There is a low cost vaccine clinic and neutering service. Lots of great classes for dogs. Very nice facilities and friendly people. Please give your support!

i want to adopt a pet (dog) and i'm wishing i could find the right dog here

Lots of animals. It's clean and easy to navigate. Free parking underground.

I wish I could adopt one of the cuties home, but the landlord won't let me . Gotta wait until I get a house and then I can bring home as many as possible.
Friendly staff here, they will answer all your questions

It seems that the place has modernized but the cages that the dog's are in are no different than they were 20 yrs ago or more. It like most non profits the money goes else where.

A wonderful, playful place with fascinating animals! A great place to find a fabulous pet!! Volunteering from home helps out a lot like making dog treats from scratch and making comfy, kitty beds. Check out their website for recipes!

When you walk in the big metal doors, care just floating in the atmosphere. The Staffing was very helpful I came at a much later time. the lady's in the front office helping me to finish the paperwork I needed to go threw with to selecting a cat.

If you are a veteran who served in the arm Force's the adoption is free