Chris was my service representative. He performed ...

Chris was my service representative. He performed in a stellar manner from start to finish. He was courtesy, informative and provided very complete recommendations of the service that was needed. I am partially mobility impaired and not driving myself right now, but the person who drove my vehicle to my home indicated that the troublesome brakes no longer felt spongy. This is immensely important for me because my son will be driving the vehicle when he visits next week, and his safety is so very important to me. Chris knew this and did everything to make the vehicle "right, " providing personal attention throughout. The car, however, had not been washed when I got it home. I did expect a bright, shiny vehicle. My car is a seafoam green 2005 Town Car with only 34,500 miles. It is a rare jewel and must look pretty when I am riding in it. Chris still gets the five stars.