Zero concern for customer. Brought my 2005 Navigat...

Zero concern for customer. Brought my 2005 Navigator in for check engine and running rough. I have a handheld that checks engine codes. It told me I had issues with catalytic converter. I wanted to have them look at it because it suddenly started running rough. They did tell me it was a bad converter and that it would be cheaper to take to muffler shop. That was nice of them to tell me that. My big problem was when I brought it in I had 2 or 3 things I wanted them to look at and tell me what it would cost to repair. They wanted to charge me $125 for EACH thing they looked at! Not going to happen. I have had my cars in for service at several other places and if I asked to check more than one thing out they only charged me one diagnostic charge. These guys are beating their customers up because they have the Ford name. I had them change my oil while it was there. Total cost $202.96. They wouldn't even apply the oil change to the diagnostic. Money hungry. I won't be back. By the way, running rough because of a bad coil pack on #2 cylinder. Fixed it myself.