In the past the personnel were incompetent at time...

In the past the personnel were incompetent at times and very rude. I can say in the service department a new addition it seems by the name of Russell Huffman Assistant Service Manager was very polite. Russell did not give me grief about my MPP maintenance coverage and offered a car wash with my oil change. He made eye contact shook my hand and genuinely thanked me for coming out. It reminded me,finally, of where I originally purchased my ford. This is the first positive interaction I've had with this service department. Thank you Russell!