I have been a customer for 20 years. Tell me why ,...

I have been a customer for 20 years. Tell me why , when you have an appointment , that you stand in the service drive for 15 minutes? .... while 3 or 4 Service Advisers are sitting in their chairs staring at computer? They do their dead level best to avoid eye contact and help someone. Change your system or direct people to go inside and seek out whomever they are supposed to see.