Lyndsay Massey Review of North Central Ford
**See update**
**See update**
Do not bring your car here. Their prices are astronomical and their customer service is terrible! I brought my car in for a tune up. They changed the oil and the spark plugs and charged me $600! Then when I picked it up, it rode much worse than when I dropped it off and the check engine light was on! They should have noticed that, if they test drove it at all after they fixed my car. I brought it back within seconds of driving it off. The guy at the service desk (russel) was very very rude to me about this issue. After waiting 30 minutes for them to check out my car, it turns out two of the spark plugs they just put in were bad. Again, how did they not notice this if they test drove it at all. It makes me think that they didn t check my car at all! I will never come here again, and I hope you don t either!
***Update*** Monday morning I got a call from the manager Gary who was very kind and apologetic for the service I received. He did what he could to rectify the situation. He refunded some of the money that I paid and assured me that Russel would be reprimanded for his terrible customer service and rude disposition.
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