Service Dept. - Took our dead 2002 Escape, yes it ...

Service Dept. - Took our dead 2002 Escape, yes it is old. They re-flashed PCM, changed fuel relay and a coil = $500. They said it was ready, we go pick it up and there is no one to talk to us about it. we just paid at the counter and drove off. The check engine light was on! Took it back, we needed that fixed. Over $700 later (that is with a discount the counter girl was able to help with by becoming Ford service member). 3 days later the check engine light was on again! A couple days later it died again! Towed back to North Central. We wanted to see what they could do for us, we'd already spent a lot of money. Basically told us "oh well, will be $1500 more (replace PCM) and that might not be the problem." Instead of wasting time and money, looked for 2nd opinion. Took it to a small electric shop, cost $240 to fix wire harness and it has been great ever since. Mechanic says that was more than likely the problem since the beginning. oh and if it would have been to replace PCM, it would have costed grand total of $300 (labor and parts) at that shop.. I am so upset we spent that much, nothing was fixed and bad customer service from department service guys. Counter girl was very nice.