NORMAN FREDE CHEVROLET Reviews

The service team is always respectful and kind. That is hard to find at any dealership service center. I appreciate the time they take.

On a different note, I've always been able to get a complementary detail when taking my truck in for service/maintenance. I can't tell you how much I appreciated this perk when buying my truck. I was able to receive a voucher, but found that it was unsatisfactory. Unless I want to get out into the heat, I have to clean out the inside. And from what I understand, you all hand washed the vehicles. I don't like running my truck through a commercial machine. Please fix what's needed and bring back the complementary detail you performed in the past. Your team always did an outstanding job!

Update as of June 2020
9 times out of 10 I am always greeted by a customer service representative. The man that typically shuttles people was moving about talking to customers who were waiting and asked if I needed water. He is always so kind! I am sad that I no longer can have my vehicle washed as it was part of the VIP service that I used to receive. I hope to see this return, as I have all work done at Frede. I saw my truck ready and after about 15-20 minutes, I went to see my Service Rep and was checked out. This is not the standard. Overall, customer service is appreciated.

Excellent service as always! Got my first car in 1991 from Frede and have gotten all the rest since. Now my children get theirs too from Frede. We are a 3rd generation of loyal customers/family.

Took my truck in to get fixed on issues it was having, few hours later they called me they found the problem and GUARANTEED me that was the problem. I paid $720 but it was fixed! 5 days later the exact same thing happened again i took it back and now they said it was something else that had nothing to do with what they fixed the first time and still charged me 80$ for the visit. After I was guaranteed on what the issue was, paid 720, still got charged on them checking what it was the second time and my truck still not working. Very dissatisfied, i feel robed. 720$ of my money gone and my vehicle still doesn't work. Terrible service.

Was recently over charged by the service department and went rounds with one of the service guys to get it fixed to no avail. After speaking with the manager, he QUICKLY took care of the refund. Happy with the outcome.

Fast service
knowledgeable rep (JOHN)

Excellent sales and service. You can trust them with your wife or daughter.

My wife bought her Malibu here and it was a pleasant experience from start to finish. Didn't take long to get things done and Olivia was our awesome salesperson.

You did great. Your service writer Allan Reinartz is incredible. Your technician Earl is amazing.

A very friendly service environment. I brought an old issue up to my service rep and he advise that Eddie was out sick - a few months back I kept coming back because of the rubber popping up around my windows. Eddie advised he ordered new trim all the way around the windows and that should not be a problem. I believe that he only did the front and not the back because the back are popping up again. In addition there was a paint issue with the hood and Suzanne addressed it and had the paint done on it. When I advised her the same thing was happening with the roof I never heard a response back. For the last 20 years I have owned Certified Chevy Tahoe's and this is the first time I have had so many issues. I buy Certified because I know they go through a very detailed process before they are Certified. I am very unhappy with this Certified vehicle because I really don't think it went through the process. My 2005 Tahoe is still on the road and the paint is just now affected the hood and the roof and the rest of the vehicle looks like new.

Great doing business with Donnie C and Norman Frede Chevrolet again!
Everything went smoothly and I'm confident they will assist if I encounter any problems with my new vehicle.

I've purchased several cars over the years. I've even gone the auction route a couple of times to avoid dealerships because of bad car buying experiences. Honestly this was the best car buying experience I've ever had at a car dealership. A big thank you goes to Jimmy Williams and the Norman Frede sales team. Below is a personal email I sent to Mr. Williams after my experience.

Hi Jimmy,

Thank you again for following up with me and the awesome car buying experience. It was truly a stress free no pressure experience. It was by far the best car buying experience I ever had. You guys were the first dealership I visited and there was no need to go anywhere else. I will definitely be leaving positive feedback for you guys on a few different sites. When it s time for our next purchase we will certainly be back. My wife is already trying to find things wrong with her minivan lol so that might be sooner rather than later. I have also passed along your information along to 2 of my friends who are in need of a vehicle. I look forward to doing business with you and the awesome team at Norman Frede again.

Sincerely,

Ben Dunson

Very friendly and knowledgeable staff both in sales and service.

Great service as always! Very knowledgeable and caring staff. Car was fixed right the first time. Roy went out of his way to get my vehicle diagnosed and back on the road. Highly recommended!

My sales person was Chad. He was extremely patient with me and listened to all of my needs and concerns. I never expected to fall in love with my 2014 Equinox LTZ as it was not on my list of vehicles that I was willing to test. He listened patiently and gave me exactly what I needed. He hit the nail on the head with the Equinox! Love it and am grateful that he really listened and not just sold me any vehicle. I was also extremely upside on my trade and he was able to negotiate a great deal and I only carried over a very small fraction of my negative equity. On top of all those pros, he even negotiated and was able to get me a 2% interest rate (my previous vehicle had 1 14% rate)!!! Overall, I was extremely pleased! Superb job!!!!

Just bought a vehicle from Norman Frede and was very impressed with the whole process. They were very no-nonsense when it came to closing the deal (we got burned by extra fees by another dealer in town). Jared was super knowledgeable about the vehicles we were looking at and got us into the perfect one for us. Super happy with Jared and Norman Frede.

Extremely professional customer service. Nathan was an excellent sales person who promptly showed me the car I was interested in. He pulled all information he could find on the car (car fax, manufacturer warranty, etc). I never felt like I was dealing with a shady car sales person like you get at other dealerships. When I told Nathan I was also planning to test drive a different car at a different dealership he promptly pulled this cars carfax and warranty information so that I could make an informed decision. He was was extremely polite and professional. I would recommend this dealership for a stress free car buying experience.

Great service! I've bought my last two new cars from them and will return for the third!

Service department is helpful, used car salesmen very pushy.

I was very impressed with my experience with Norman Frede. Being a Chevrolet family, I had visited their service department before and had always been satisfied. When the time came to buy a new vehicle I spoke with Tony Marino. I had several factors at play in making a workable deal. Tony and Charlton in finance really went the extra mile to make sure I was able to buy the vehicle I wanted at a monthly payment that met my needs. I would recommend this dealership to everyone. Thanks guys

Excellent customer service. I was informed up front of the work that would be performed on my car including if I had to pay anything or not. I was told how long the service would take (approximately) and they even offered to call an Uber for me if I needed to go take care of some business. Keep up the good work!!!!

My sales professional was awesome!! He was kind and courteous among other things. This is my 3rd vehicle purchase from Frede and my best experience yet. The signing of the paperwork was great as well. She got me in and out with no issues at all. Overall an awesome experience. Jared is the man.

This is the third vehicle that I have purchased from Norman Frede, and I couldn't be happier! They do such a great job making us feel like family, and I'll never buy another vehicle from anyone else! For all three vehicles, I went through Brett Barr, and he is so committed to making sure that the experience is a good one, taking personal time to match my family to our perfect vehicle. I left not only feeling like I made the right choice financially and on a practical level, but I was fully informed on all the features and available support for my new Blazer. Thank you, once again, Norman Frede, for everything. I'm proud to drive my new car with your dealership's name on it!

Quick, efficient and John Wright was very friendly and helpful.

Steve Gomez is a awesome salesman in preowned sales

Besides the guy I talk to over the phone "John". The service was horrible. They actually wanted to charge me for "not" fixing my vehicle. They didn't vacuum or clean my car like other dealerships, they actually left trash in my car. They diagnosed my car wrong twice.... what else?.... oh and the manager was a country bama complaining that hed have to pay my 50 co pay if I don't pay it. Why would I pay for you not fixing my car? They wasted 3 days of my time for something that should have been done in a few hours.

I've had 2 horrible experiences with this dealerships service person by the name of John. Although his supervisor Allen fixed the issue and gave great customer service, I was very disappointed when I told him about Johns poor customer service his response was " I know". John should not be dealing with customers if this isn't something he's good at, especially if his supervisor knows of his ill behavior. Allen ( the supervisor ) was very polite and got me in & fixed up right away though .

My wife and I have purchased several new vehicles from Frede over the last few years. I have always appreciated the personable sales team and the service department's fast service and great communication. Not many of these "mom and pops" around anymore that have that feeling of "family" from the moment you walk in.
Great job!
Bob Sweeney

We were helped exceptionally by Marcus and the finance crew.. This is our second visit here and would definitely come back again, We ended up buying 2 cars at once with the help of Marcus and the finance folks.

Had great experience dealing with Jerry Nieto at Norman Frede. Very friendly and accomodating. Did not try to hussle me like some other dealers do and I really appreciated that. Found my vehicle quickly and got the price I wanted. Will definitely do business with him again in the future.

I came to Norman Frede Chevrolet to test out the new Malibu Eco. Everyone there was so pleasant (both employees and customers). My salesman was awesome. All our questions about the Malibu were answered with a great deal of knowledge and passion. My husband and I will be back to sign our paperwork tomorrow. This is a great place to shop for a car, you're not attacked by a flock of salesman when you drive up and you are not intimidated by your salesman or sales manager. We look forward to coming back for our service on our new car. Thanks for making our experience awesome Norman Frede sales team.

Howard and Tonia were great! Highly recommend Norman Freddie Chevrolet to anyone looking for good honest deal and even more honest people!

I can always depend on them and they always treat me like family it's where I always take my car . Want to Thank them all

went in for oil change and tire rotation it took no time at all very good service Thank you.

I absolutely love Norman Frede Chevrolet. I do not go to any other place but here to purchase vehicles or have service done!

The sales person, went above and beyond to be clear about all of the lt features.. he took his time and was very friendly and helpful.

We absolutely enjoyed our experience here! All the staff was very friendly and knowledgeable. Kevin helped us every step of the way and did a great job getting us the exact car we wanted. I would definitely recommend Norman Frede Chevrolet to anyone.

I gave this place one star because that is all they deserve. I was in a terrible hail storm in my VW Jetta. I took my car in 3 weeks ago and they told me it would be fixed by 3 weeks at the latest because it was onl cosmetic repair that needed to be done. I went to check on m car 3 days ago and they did not even BEGIN working on the cosmetic repair and the lady in charge said that she went on vacation so she fell behind. She said that I would be able to get a loaner car and they told me this morning that the car will be ready by tomorrow and I can MAYBE get a loaner car then. I am fustrated from waiting without a car for more than 3 weeks already having to ask for rides. I asked for the woman in charge to email me why the cost went up from $3000 to $6000 and she never emailed me either! They are the most disorganized and laziest workers I have ever seen. I DO NOT recommend this place EVER! Save your time and money and go to ANY other car repair shop!!!!

Very personable people, especially salesperson Brett.

Great job repairing my car. Very knowledgeable in time expected for repairs including when something new was discovered. Worked great with USAA in making all repairs and that I was aware of all costs involved.

Previously had my car in another dealer with negative results. Talked to Allan and he assured me his techs could fix the problem. Was advised of 3 recalls that could be taken care of while the car was down. Got my car back and the problem is finally fixed. Thanks to Allan and his techs for a job well done.

Horrible service. Took my $1000 and ran. No contact for over a month from my service advisor (Roy Maloney) and still charged me full price. Constant run around. Took 6 weeks to repair and still having issues. Managers didn't return my call (Susan or Allen.) Chevy rep (Tori) dismissed my case twice without resolve. Very rude and rushed service from Chevy. Mysterious 8 year warranty that apparently covers nothing even though its directly related to my issue. Please do not take your vehicle here for repair. Not trustworthy at all.

Ana Villa helped me out recently with getting a new car. She is awesome at her job! She has helped my whole family with all the cars they own! She is definitely someone you should ask for when looking for a car! Also the staff is very kind and helpful as well, they made sure we were taken care of as Ana got everything done! Great Teamwork!

Service center handled the repairs quickly and the staff was knowledgeable and friendly

I was looking at a preowned suburban and dealt with Bobby Houston. There were a couple of odd things with my situation and Bobby made it all work out very seamless and easy. One thing I appreciate at Norman Frede and Bobby was that they were upfront on everything with the vehicle. I didn t feel like they were trying to slide on over on me or anything. There was absolutely no pressure to buy when I came for a test drive. If you see a vehicle at Norman Frede at the preowned just go in and deal with Bobby.

Recently bought our fourth car from Norm Frede. Their sales and service staff are top notch, completely helpful, and totally professional. Now our grown children are going to this dealer for their cars. Gotta love family tradition.

We recently purchased a used truck from Norman Frede and had the best car-buying experience possible. Our salesman (Jimmy) was polite, knowledgeable, and really had our best interest at heart. The truck had some minor dings and scratches, but Jimmy and his team took care of all the little repairs within a day of us purchasing it. They made the truck look brand new for us! Also, you can't beat Norman Frede's prices! Totally worth the short drive outside the city!

Quick and efficient service. My total time at the dealership for a lube job and tire rotation was 40 minutes.

Terrible experience. Went to test drive a Chevy SS manual and the salesperson said it was sold. They offered to let me drive an automatic one, and went to get the key. Salesperson said that was sold also. Both of these are understandable as it is a car in high demand. I asked to drive a Chevy Camaro SS in manual which they had several of since they have a similar engine to the SS. The salesperson went to get the key and came back saying No one is allowed to test drive the Camaro SS. At this point, I knew they were lying. We are talking about a car that costs less than 40k. I am 26 yrs old, and I know they were denying me the opportunity to drive since I looked young. Terrible dealership

In response to dealership's reply:
I don't know why this dealership continues to lie even on responses to this review. What kind of idiot does not give the dealership a license or insurance when going for a test drive? This information was not asked of me, I was simply denied the opportunity to drive because of discrimination. I will be contacting the corporate office about my experience. First of all, I was humiliated in front of the people in the dealership and now, you guys try to defend your actions with a lie. I would like to add that the decision was made by one of the store managers. The salesperson was apologetic saying that she was new and that she didn't know the store policy about no test drives on Camaro SS's. The manager told her directly that this was not allowed. Maybe she was genuine, maybe not. The disrespect of customers seems to stem from the top down.

Took care of the problem fast, really appreciate it.

What an awesome experience! The pre owned department made buying a car an easy experience. Nathan was extremely helpful and knowledgeable! He even came in on his day off to deliver the car. The finance department did a great job and worked with us. Could not have asked for a better time. So thankful to find this hidden treasure!!

Always takes great care of my vehicles! Oil change and tire rotation were done in a timely manner and everything looked great.

Excellent service. James helped me through the process. All the staff were extremely helpful and they took care of my vehicle in a very timely matter. My truck feels brand new again. I'm glad I can trust this dealership, as it is close to home!

The Norman Frede employees are naturally nice. They are patient and are very willing to make the experience of buying from them a memorable one. I would definitely recommend my daughter to purchase her brand new Camaro from them. My husband is the most picky client I have ever known but Gregg was able to satisfy him. We went home with our 2017 Grandsport happy and contented. He had his 2003 Corvette oil change with Norman Frede. He said he will never deal with Strickland and Autonation anymore because they are rude. Buying a car from Norman Frede is fun and a great experience.

Bob over in used car sales made my car buying experience one to remember. He was very courteous and helpful. I would definitely recommend them. Also, Pastor the sales manager and the finance lady was also good people.

This was by far the best experience I've had buying a truck.. They did ezactly what they said they were gonna do, which is the only thing I ask when I'm doing any kind of business. They didn't waste my time going back and forth (like a lot of dealerships do). Mr. Norman Frede himself came by to congratulate us and treated us to dinner. From our amazing sales person Milly Jose, to the finance team Amy and Chance, we are extremely satisfied! I will refer all of my family and friends to you guys and I will be back!

I really loved the professionalism and care that I get when I come. I came in to check on a tired I had purchased due to ya ing a warranty I was schedule the next day. Got in and out without any problems

I have been with Norman Frede Chevrolet even before I bought my vehicle last year from them. This company has also done an amazing job on repairing my vehicle and are very honest. The Norman Frede Team are 100% real nice and friendly to where they make you feel welcomed coming to the dealership. I would refer this company to any of my friends and family.

Went in for first oil change and was incredibly smooth service. Even my toddler behaved well for the hour and a half we were there. I appreciate Jose mostly for being so kind & helpful. I told him i was on a crunched schedule however he was still able to relay to the mechanics i would like my truck vacuumed if possible. Not only did that happen but they did a quick wash too! Its thge little things that speak so much. Thanks jose & norman frede service team

-Grateful mama

Outstanding service from sales rep Marcus Martin. I have never had an pleasant and satisfying experience in a car dealership until the day i made it to Norman Frede Chevrolet.

Service representative was very considerate and interested in my vehicles condition and my personal satisfaction.

Brought in a 2018 Silverado 14k miles on it with a simple headlight issue/check engine light, was told they reset the check engine light and that they couldn t duplicate the effect on the headlights (headlights would flash every time I hit a bump). Dude didn t seem very cooperative on helping me finding a solution. 5 minutes down the road on the way back home and the check engine light comes back on (of course).

I have had issues with this dealership in the past,items stolen,rude behavior from service dept. Etc. This time was different. The staff in the service dept was nice and cordial. I will continue to use them and buy cars in the future from Norman Frede .

The staff at Norman Frede were all very helpful and amazing. They were able to get me the vehicle that fit all my needs. I never once felt pressured or stressed during the buying process and will definitely be going back there for all my future needs.

J.B. is the ultimate knowledgeable professional I would recommend him and the dealership most wholeheartedly.

Oil changes are a piece of cake. In and out within a hour every time.

For the 24 years I have lived in Texas, I have bought all my cars at Norman Frede Chevrolet. They offer the best customer experience!!! From trade-in, new car purchase and the service department they are #1 - Five Star Rating!!!

My salesman as well as the new car manager are the best. I just bought a new car and they had me in and out in an hour and a half. Bravo!!!

Bought my new car here! Great price, Great service. Ask for Jose Gonzales he made the car buying experience very convenient.

After I dropped off truck Clint didn't call us for 48hrs. Then he told me truck was being looked at. We called back next day and truck still had not been looked at so we came and picked up truck at that time Clint was rude and never apologized or even made eye contact. He also never offered loaner which if he had of that would of certainly taken pressure off us. I'm very disappointed and won't be back for next purchase.

When I bought my Chevy Captiva 2 years ago, I now own an Chevy Equinox, I didn't need an appointment to get an oil change on a Saturday, apparently this has changed. I then tried to get a bench seat cover, I was told to come back Monday. Customer service is a dying art...Those wanting to provide customer service, need not apply....

Had my truck worked on. Stayed in the waiting area. Everything seems to be going good with my truck.

The staff are wonderful and they make your car buying experience truly exceptional.

Good customer service. If you are not happy they will do what they can to make it right.

I visited this dealership (& 2 others) with my mom when she was shopping for a new car this summer. We had the best customer service at Norman Frede! From the get go, I knew that's where she'd end up purchasing. Not only did they give us the best deal, but also the best & friendliest service.
I'm returning now that I'm looking to trade my car as well.
Our sales girl, Ana, was very sweet & helpful throughout the entire process. I'm hopeful for my car shopping experience!

UPDATE: Returned for my car hunt. All was great until I took the brand new vehicle I was about to purchase for a 3rd party inspection & found out that they've had work done on it. I went back to Norman Frede with the report and they continue to deny any work was done. The 3rd party company showed me as well, clear proof and explanation of what was done. I'm convinced they do under the table work on their inventory so there's no paper trail.
I'm thankful that my credit union required that inspection, otherwise I wouldn't have known or suspected anything since it's a brand new 2017 car. I found it it's actually the 2nd brand new car from that dealership that fails inspection within the same week.

I have been a customer with Norman Frede Chevrolet since 1986. The staff at this dealership are top notch! I am talking about all services because I have used them and come away completely satisfied. I would recommend Norman Frede Chevrolet Co. to anyone whether buying a new car or using their quality services. Thank you, John Jackson, Jr.

Working with Jared G. was a great experience. No pressure tactics, no usual nonsense that other dealerships pull. It was a great experience all the way around. We were given a great price and were in and out in under an hour. Jared was very friendly and kept us up to date on everything he was doing. Truly a wonderful experience.

poor customer service. Staff that ignores. Incompetent sales man. Do what they want regardless of what you say.

**Update**
I spoke with the manager of customer service and she was understanding and professional the entire time. I'm happy I got to have a one on one chat with her and got things in order. Of course, because of her and other wonderful employees, I will keep going back.

Some employees here are wonderful. They give you amazing customer service and talk to you. Others, like the service department, do not have the skills to multitask. What I mean by that is, to my understanding, the company has middlemen to communicate between the customers and technicians. Most, not all, but most, cannot do their job properly. What I see happening is that they don't work as a team. They have the people who answer your call to make an appointment, the customer service guys and the techs. There is no communication, WHICH IS KEY, about their service details. The appointment setters say bring it in, with no detail about them falling behind, which is understandable, but saying, hey we might have to keep your vehicle, can make A BIG DIFFERENCE. CS guys are in a hurry to get your car in, which btw, is going in to be put in line, and say, well the price STARTS at so and so, but don't bother to explain the price changes if additional services need to be done, again understandable, but it is something that needs to be explained. This is a company that needs to sit down AS A COMPANY, one single team, and COMMUNICATE. Like I said, a lot of employees are nice and know how to speak to the customer, some just don't possess the skills.

I Love Norman Frede Chevrolet!!!
I've bought all my cars from Norman.
Never, never disappointed.
The BEST Dealership around.
Thank you Norman and Brett for taking excellent care of me.
I absolutely love my new Blazer - it drives like a dream. I highly recommend Norman Frede Chevrolet to anyone. They have a Stellar staff and the friendliest too!!!
Thanks guys!