alliance chevrolet Reviews

My wife and I was looking at a new Buick Encore when Greg Ganni came to see if he could help us. What they had was more than what we was looking for but Greg was able to fix us up with that car and still fit in our budget. Thanks Greg and the Lavery Automotive team for your great help in getting our new Buick Encore. You are the greatest. We love it.

When searching for a used auto for my wife, I came across Lavery Automotive's competitive pricing. As any interested buyer would do, I gave them a call inquiring about a Saab 9-7x. I was pleasantly surprised with Mark Eberling's willingness to help answer my many questions. Without hesitation or even confirmed interest in buying the vehicle, he sent me a complete vehicle history report as well as a detailed video showing every aspect of the vehicle. I was by no means pushed or pressured by Mark as many others have experienced with used car lots, but instead I felt respected and was given more than enough information needed about the vehicle. I would highly recommend Mark and Lavery Automotive to anyone interested in purchasing a vehicle. Thanks again for your excellent customer service!

Great folks. Fast efficient purchase. Went the extra mile to make sure everything was taken care and the car was perfect.

Bait and switch? Had a $49k Suburban in transit and had bought airline ticket to buy/pick up. Kristin promised pics/ video upon arrival so they could inspect vehicle being received first. In the meantime, would send financing paperwork. After a day of updates, radio silence and would not respond. Finally reached Matt who told me that the vehicle was being serviced and he would get me pics the next morning. Kristin then sent me an email the next morning telling me that the vehicle had been sold (out from under me). Manager Jim Teal was very unapologetic about the situation and said they were in the business to sell cars, didn't accept deposits from out of state/internet buyers and would sell to whoever came with money first. I would have been happy to pay in advance but followed Kristin's advice to have them inspect the vehicle upon delivery. Totally lived up to the negative stereotype of the car salesman.

Everything was quick and easy. No hassles no pushy sales people.

my wife loved her car we purchased from lavery. sales and service were awesome.

Greg was an excellent salesperson and found me an awesome new Traverse. He made the process very easy! Thank you for all your help!

I recently leased a car from Lavery, and am very happy. While I generally get along with car dealers I noticed I never seemed to get a straight answer, have them answer specific questions, and I really struggled with them constantly wanting me to come to the dealership.

None of this happened with Lavery. They were honest, upfront, and fair. Since I'm a couple hours away I'm going to regret not getting a chance to meet with them. Very smooth transaction.

Excellent service. Everything person I dealt with was just so helpful and enjoyable to work with.

Greg GannI was great looking for exactly the vehicle we wanted and delivering what we wanted and Sam who went over the vehicle with me was awesome from getting my on star hooked up to setting up my phone so I can start my new truck with it

I worked with Marc Eberling. Good experience over all and I will buy from them if needed again. First class service and honest in everything. Thanks Marc.

I just purchased my 3rd vehicle from Lavery Automoive in Alliance Ohio. I decided on a 2014 Silverado and Dave was very helpful at getting me the information I requested at a no hassle experience. This is my 3rd purchase from Dave and it never gets harder, only easier. Thank You Dave ad Thank you Lavery Automotive for such great service!

What an amazing experience at Lavery! Terry is so patient and kind. They make the whole experience so much less stressful. I highly recommend dealing with them.

Auto Service. Prompt, friendly and price match! Free car wash and guest water and coffee for free. Love these guys!

Just over 1 year ago I purchased a 2011 Chevy Cruze Eco from Craig Vicars and the Lavery Automotive staff. After working with another dealership to obtain the vehicle I wanted at the price promised I left and went to Lavery's. I was warmly welcomed by Mr. Vicars whom was able to find the exact car with the right price and no games!

I waited until after 32,000 miles to write this to tell you that even the follow-up following the purchase has been great and all of the service (oil changes) have been easy as well.

The body shop did a great job on repairing my car. Looks brand new and was all cleaned up and shined up. And everyone in the office was friend and the people I dealt with in phone were nice and professional.

Jim Wolfe was very helpful! In fact, we owe him a heartfelt thanks for finding the perfect deal and truck for us. Also, the staff at Lavery were friendly and made the buying experience easy and stress free. We highly recommend Lavery Automobile!

Lavery's is great place with great people. I just feel when it comes to servicing vehicles the agents should be more proactive. I get the fact that you want to get vehicles in and get them done right but to try and schedule someone weeks out for an scheduled Maintaince oil change is not good service. Outside of scheduling people in the people are great and the service once your in is great.

Took my vehicle to the dealership to check a recall for my water pump and they told me I have a leak. They did a compression test and gave me the car back saying my water pump is fine. The cars water outlet exploded as I drove off the lot. They refuse to take blame for their test blowing up my outlet housing and now I'm getting towed home under all my expense. Poor service. They ruined my water outlet housing with their test!!

Great people, fast service, quality work! Will be recommending Lavery's to everyone I know!

Greg is awesome. Actually the entire team was great to work with. No hassle, no haggle, price is what it is and trade in was fair. Greg is Honest, funny and made buying a car easy. I am glad we took the chance and tried a new dealership and found a great place to buy a car. I recommend Lavery Of Alliance.

I bought a car in this dealership at the beginning of this month. I got my car's title yesterday. My friend referred me to this dealership although it is a little bit far from my home. Before this dealership, I went to several dealerships but end up not getting a suitable car either because of the bad service or high price. We finally bought a satisfactory chevy cruze in Lavery with the help of Matt. He is nice and always has smile on his face when talking. He tried his best to help us find the most suitable car and get the best price. I have to say the price they are asking is quite reasonable and acceptable which will increase the probability of successful business. But if they open on Sunday as well, that will be perfect since most people don't have time to pick their purchased cars on Monday morning and that was exactly what I did.

This was our first experience buying from Lavery and dealing with Greg. Premier service and terrific experience overall. Greg took the best care of us and went over and above anything we expected. Can t say enough about the great customer service. We ll definitely be back.

Fast service on my 2015 Silverado, in and out in about a hour. Service Consultant Tom, took care of everything I needed done.

We are long-time satisfied customers of Lavery, and we keep coming back because we appreciate their professionalism and respect they have toward us as customers. They remain involved even after the sale to ensure our happiness with our purchase We never feel rushed and no detail is overlooked. We seek out our favorite sales person, Andy Hagan, who always manages to put us in the right vehicle and helps us to find a purchasing plan that fits our needs. Returning for routine service is convenient and we find the service staff to be equally qualified and helpful. It is a friendly and clean environment. We feel confident in their integrity as we now have an adult daughter who is developing a relationship with Lavery, as we just helped her to purchase her first new car. We know that they will take good care of her automotive needs, as well.

Had a great experience working with Craig Buddy! He is approachable and makes you feel comfortable. We purchased a GMC Terrain and couldn t be happier. Ask for Craig!

Amy Wolf was fantastic. First by the online service then by phone. I was so confident that from just talking with her, I felt very comfortable driving from Charlotte, NC to Alliance, OH, to purchase the car sight unseen, because I had this feeling of trust that she had given me. When I arrived with my wife, we were both very impressed with all the employees we met. Including Becky Labate the finance administrator and Jim Teal the sales manager. Both Amy and Becky were very thorough in the process, and made sure we were completely comfortable with everything. I don't write reviews often, but I did feel in this instance it was worth letting people know my feelings. I just wish they were closer to Charlotte.
Sim.

My husband and I went into Lavery's on Friday, I have to say this has been the absolute best buying experience of our lives and that is saying something as we are in our mid-50's and have purchased a few vehicles over the years. From start to finish it was completely stress free, fair and they allowed us to take our time and decide on what exactly we wanted to do. We saw Tony first who gave us a fantastic deal on our trade-in and then we had the pleasure of working with Sarah our sales person and she was very knowledgeable and went the extra mile to gather several vehicles for us to test drive. Lauren, the general sales manager was there the entire way and Matt our finance guy was terrific. I know it sounds like I am gushing but I am still in disbelief over what an enjoyable buying experience that was. We went in to purchase a car and left feeling like we received an incredible deal and over the top service. I will never buy from another dealer again! Kudo's to Mr. Bill Laverly, he has an amazing team and business. Thank you all for taking such good care of us!

I I have leased my last three vehicles from Laverys and have been extremely pleased. I will deal only with Craig he has always been friendly and helpful the young lady that helped me set up my feature was very helpful and patient with me again my thanks to Craig for all he does do me and my wife

I,m glad to be return customer. I was again treated with the utmost courtesy and patience with my questions. Thanks guys!

Awesome experience!! I traveled from Pittsburgh as I found the vehicle on Cargurus, went through a prequalification process and all the paperwork was done when I got there. Very friendly and responsive staff!! Highly recommend

Wonderfully put together and relaxed experience at Lavery Automotive. They were polite, respectful, and were not pushy at all. Would recommend them to anyone!

Great atmosphere to buy a car! Jim Wolfe met us as we were checking out the escape I wanted to buy and said, "Let me grab some dealer plates and we can take it on the road.". The ride was very pleasant and I never felt pressured or rushed. After the test drive we went into their NEW beautiful office building and sat down with Jim while he helped us get the purchase rolling. Once it was time to finance, Becky and Jim teamed up and were very efficient and resourceful with taking care of everything (I didn't even have to transfer the plates from my trade-in, Jim did it for me). They washed the Escape inside and out before I took it home. Honestly, I couldn't be happier with the service and prices. I highly recommend heading to Lavery and visiting Jim Wolfe if you are in the market for a new or used vehicle!

I was so pleased with my appointment. Lavery Automotive takes the pain out of purchasing a car. It was refreshing to have a team of people who are willing to make sure you were comfortable in a vehicle and that will work with you. I will definitely recommend friends and family and anyone in need a reliable transportation to contact them.

Yesterday was my first time dealing with Lavery and let me tell you they ALL did an awesome job. Met with my salesman Kyle who answered my question and gave me extra insight into the vehicle I was going to test drive that day. Needless to say I left there driving my new car it truly was a pleasure and will return/recommend. Thanks to everyone there!!

The staff at Laverys is great! DJ was honest in his knowledge of the cars we were interested in and took us for multiple test drives. Great customer service to get me in a car that fits my family s needs.

your service rep failed to inform me of senior discount.

So glad made the drive to Alliance! Got the best deal and highly recommend salesman Greg Ganni. Lavery service department is excellent too. Should have came here years ago!

Terry was great, and assisted us through the whole process. Always answered the phone when I called with questions and called me for updates when my vehicle was being serviced. Everyone here has great customer service skills. No complaints.

I drove 2 hours to get my beautiful Truck; Kyle was awesome and the rest of the staff were friendly and accommodating. Everything that was told to me over the phone, plus any descriptions of the Truck were spot on. Kyle even went out of his was to give me several pictures that weren't on the web to make me feel comfortable with the purchase. Thanks so much for making my experience an A+

All of yinz were great! I love my Chevy cruze so much!

After dealing with Stadium GM in Salem, OH and Lavery I will be going to Lavery for maintenance issues. They showed me respect and treated me with respect. Thank you Keri for helping myself and my mom. Keri was great

Chris Moore & DJ were very helpful when I needed to rent a 12 passenger van without the seats when we were moving. The van was ready to go and we needed to extend it, she made it seamless. We appreciate the rental department. Many thanks, Tom

We purchased our newest van from Emily. Her knowledge, service and professionalism is top notch. We also want to mention Chris from finance. He was honest and very professional. Not once did we feel pressured from either person. We will continue to work with Lavery and also recommend this place to anyone looking to purchase a new vehicle. They are the best! Thanks again guys!

David Sherman was very friendly and personable. I feel I was treated good and didn't feel like he was playing any games.

I am a man of few words, this is my 6th Cadillac from Todd Bollman. That should say it all. Got a great price, and they treat me ,like a friend. Todd even picked me up, for delivery.

Great place to do business. Salesmen were courteous and helpful. Great showroom.

We had such an incredible experience here! No haggling, excellent pricing and very knowledgeable staff! Greg took great care of us! We will definitely be back again!

Hands down the best Cadillac dealer in Ohio for sales see Emily, For service see Mark and make sure to tell them Chad sent you!

My family and I have purchased 3 vehicles in the last year from Lavery. We are very pleased with all of our vehicles purchased from them. They have the best car prices in a 50 mile radius and friendly staff. Lavery has also taken care of all the major issues that were a concern like replacing 2 front tires,front end alignment and some paint work on the trunk lid.I would have given Lavery a 5 star rating, but I couldn't because of small issue with 2019 impala v6 emblem and the adhesive on the trunk lid spoiler that I have not received a phone call back on how to resolve the issue..The call was made 3 weeks ago. For the most part Lavery is a family oriented dealer ship and even though i have a few very small unresolved issues,I will recommend anyone who is looking for nice vehicle and at a fair price. Lavery is the place to go to. I plan on going back to purchase another vehicle in the near future .
Thank you ..Mark,Greg, Drue, Lauren and the Service Dept

Not usually one to write reviews but Sarah is a great asset to the company! I was very nervous to go in and get bombarded with sales people but Sarah had a very laid back and friendly approach to the whole process. She talked me through everything and explained thoroughly what was going on every step of the way. She made my experience very personal and it was an absolute pleasure to do business with her. If you go in, definitely ask for her! You wont be disappointed; she is awesome! Thanks Lavery, for a great experience. Will be coming back!

Greg G is the best. He sold us 2 cars! He s the best and the staff at Lavery is fantastic. They totally took care of us like family.

I had a very positive experience dealing with Lavery Automotive sales and specifically Craig Vicars. I was able to negotiate a fair price for my vehicle over the phone as I live about 3 hours away. Craig and Lavery Automotive accommodated me in staying after hours to complete my sale and they also worked to get me the best financing they had available. Craig even set up my On-Star and filled up my tank.

Thank you Craig Vicars and Lavery Automotive!

Craig, Samantha, and the entire Lavery group is amazing!

We have purchased/leased MANY vehicles from car dealerships in our 62 years of life and this experience is right at the top of that long list. We knew nothing about the dealership eventhough it is about a 30 minute drive from our home in Canfield.

We usually shop for a vehicle in a number of ways: onsite visits, online, magazines, etc. We prefer online or internet as we become more serious about our purchase/lease. Online/internet "shopping" also gives us a chance to review the dealership inventory. We realize that a dealership can "hunt" for a vehicle of our choice but we would rather go directly to the dealership who currently has the model. We have sat through way too many transactions over the years where it is often painful and time consuming negotiating over a price. We do enough internet research to realize where we want to be with regard to the purchase price. So, we believe we come to the table educated, willing and ready to transact. We have found that "requesting a quote" via the internet is a productive manner in which to begin transacting. It soon becomes rather obvious the quality of the professionals one is dealing with.

This is where Dave Sherman enters the picture on our recent transaction. I put out a request for a quote to only two dealerships this time (usually I may have a need to request similar pricing from 4 or 5). Dave was VERY quick and responsive to our request. I had presented several questions asking for information. Dave was thorough and presented the information not only in a timely manner but concise, accurate and easy to understand. We continued to "negotiate" and review our options via emails until I felt it was time to make a phone call. At the same time, I was attempting to get similar information from another sales consultant at another dealership. The sales consultant was not very forthcoming and did not communicate the information clearly, completely and easy to understand. Each dealership had at least one or two vehicles that we would have considered. After some prodding, the other dealership was finally willing to present some figures and a cloudly explanation as to how they arrived at the "bottom line".

We met Dave for the first time on a Saturday morning and within 2 hours we were not only sold on the vehicle of our choice but also the dealership and Dave especially. Each question presented to Dave was answered immediately and much to our pleasure. What we saw as obstacles, Dave saw as a challenge that could be conquered to our satisfaction. I highly recommend Dave Sherman to anyone in search of a new or used vehicle. We had no prior knowledge or relationship with Dave but he is a young man that we will return to in the future.

A few days later, we arrived to pick up our new vehicle. Dave had been ill and missed work for two days but made a point to be there late that afternoon to "deliver" the vehicle. He personally introduced us to various members of the staff and they ALL made us feel welcomed and "part of the family". We look forward to having the vehicle serviced in their service department and getting to know more of the staff.

We want to thank Dave and the staff at Lavery for a wonderful car buying experience!!!

Staff is delightfully friendly and not overbearing like most dealerships. My salesman Chris, was very Highly motivated and a gentleman. He was very attentive to my needs and made sure I got exactly what I wanted. I would Highly Recommend Lavery!!!!

Exclusively working w/ the best!!! #cruise #chevroletcruise #2016cruise #laveryautomotive

Best place to buy a car Greg was the best so helpful and pleasant to work with made my experience even better than I expected everyone very nice

They did not check my vehicle correctly. I bought the vehicle on a Saturday and they told me it was all right but when I got home I detected an error in the heating system, when I went to claim that I had that fault that same week they told me I had to pay it when I was previously assured that I would worry, if I had a problem I would take it. In the end I had to pay 300 dollars.

When my 2000 Grand Am was getting bad, we immediately turned to Andy Hagan at Lavery. I have never met someone who took such a genuine time with my family and I. He was the BEST salesman we have ever worked with. He spend numerous hours with us setting up the car inside and out. We never felt rushed and we felt extremely cared for and important. Andy is incredibly knowledgeable and patient, he is a salesman we will continue to go to for years and years. Lavery takes care of you and your purchase, hands-down the BEST dealership for purchasing and maintenance. Thank you Andy and Lavery, You are the type of person and company that we need much more of in the world. I could not possibly be happier with my new 2015 Chevy Cruise, thank you for your time and attention as always Andy, you are truly the BEST!

Greg is awesome, we were taken care of so fast. I will never shop anywhere else for a car. Lavery is the best!

Friendly customer service! Very nice facilities and a very convenient car rental right beside them

As always the best treatment from a dealer one can expect. Thank you to my sales person Greg Ganni and the rest of the Lavery staff that always makes transitioning into a new vehicle easy and hassle free. Never pressured or the pushy attitude like other dealers I've looked at in the past. Greg knows what I like and never let's me down. Thank you!!!

Truly appreciate all the help from Drue he was very helpful and I m a very happy customer

Laverys does it again! Mark Eberling in sales is very detail oriented down to earth and very professional, friendly and curtious. Works his magic to make customers happy. KUDOS to an efficient staff.

Reviews
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Lavery Automotive
Sep 27, 2019
Kimmer "Excellent Dealership"
Mr Lavery is an absolute gem to work with. His dealership is exceptional, His experience and expertise can not be matched. Mr Lavery goes above and beyond to make his customer receive the best vehicle and service they desire! Craig Vicars our personal sales consultant at Lavery Automotive was also an absolute gem to work with. Mr Vicars took his time to go over every detail we needed to purchase our new ATS Cadillac and made the process very efficient and expedient. Mr Vicars showed professionalism and knowledge of our new vehicle and was a pleasure to work with. Thank you for another great experience at Lavery Automotive!

The staff here was incredible and helpful in every way. I would highly recommend!!

Very helpful and easy buying process. Everything was set up online and over the phone and we came in and signed paperwork and wer on our way with our new car. Would highly recommend them to friends and family. Thanks to Matt, Sam, and Mark for all your help.

Highly recommend Lavery Automotive. The showroom is always spotless and the employees are very friendly and very helpful. I deal with Craig when it s time to purchase a new vehicle. Craig is always helpful and knowledgeable. I got to work with Lauren this time as well, her and Bill got me a deal I couldn t pass up. Bethany did all the financial paperwork and she was amazing as well. I will be a repeat customer for many more years to come. Thank you all at Lavery s for all of your hard work and amazing kindness.

B.Schandel

Such a good car buying experience, we bought 2!! Absolutely everyone I dealt with at Lavery were great. Starting with Kristin Bellay (Internet Sales), who was pleasant and very helpful. Kristin got me to the dealership, and then I met my salesman Todd Bollman. Todd was very personable, knowledgeable and listened to what I wanted and gave me options. Ultimately, we ended up getting a new 2015 Cadillac SRX and a used Chevy Avalanche. The staff at Lavery's worked as a team to make this a smooth and, dare I say, enjoyable experience. Thank you so much Kristin, Todd, Scotty, Chris and Andy. I will definitely sing your praises to everyone I know who is in need of a vehicle.

DJ was very helpful through the whole process of us buying a car, and very easy to talk to.

Have been dealing with Terry Christy For 23 years. We always know he is treating us fairly. From Terry to Kyle ( who did our final paperwork) everybody went out of their way to make us feel comfortable. Even after the sale Terry will call to see how we are doing with our new car. Car dealerships come and go....but you can always depend on Lavery's to be there when you need them!!

Purchased my truck from here. The deal took to long. But happy with the purchase

I just bought a 2013 Cadillac ATS and the service I received from the entire Lavery Automotive team could not have been better. Jeff Day and Bill Lavery found the exact car I was looking for and gave me a very fair price for my trade. My siblings and I have all purchased cars from Lavery Automotive and we will be back in the future. We value supporting local business, and Lavery makes it easy to do that! I've even convinced my Grandma, a long-life Buick driver, to consider a Cadillac from Lavery's next year!

How refreshing to work with somebody that is friendly, informative and respective. Emily Thomas - the service consultant at Lavery provided outstanding service. I rarely give 5 stars, but she and Lavery deserve it!
I will take the extra drive time from Massillon to Lavery's in Alliance-- for car shopping or any service issue. Do you really trust who services your vehicle? I trust the local family business of Lavery and Emily Thomas.

From Todd Bollman (salesman) to Chris (Finance Manager) to Samantha (Delivery Coordinator) the experience was absolutely great and flowed perfectly. Always coming back here for anything else we need!

Great experience Greg, Mike, Samantha and Becky were all awesome! Loving this ATS!!!

Craig was a great sales rep who really helped get us the car we wanted at a great price. Never rushed us into a decision and allowed us to check out a couple different options.

I felt I was rushed and pushed out the door during the buying process. Prices were never discussed, my trade in prices were never discussed and the current GM rebates and offers were never discussed or explained. After learning about offers I was not aware of and was not presented to me from the sales team I was told if I wanted that offer we would have to redo all the paperwork at 7pm while they were closing the doors. They actually lock the doors behind me as soon I stepped out of the building. I was not looking for every dollar available but I wanted to be told upfront what all my options were. I wanted to talk about my trade in which was never discussed. I am not happy with my experience with this dealership. I should have known better and waited to visit a dealership from my hometown, but being in the military always puts me in a disadvantage.

Service department and sales went above and beyond any expectations I had. We traveled an hour and a half and passed 3 Cadillac dealers to buy our second vehicle from Lavery. The experienced sales and service team will keep me coming back for a long time. 5 star service across the board.

my 1994 corvette had intermittent starting problems. took it to Levery's, couldn't find the problem. I left and came back, tried to start it wouldn't start. The Car acted up at the dealer, and their "great" mechanic's couldn't figure it out. I left with a bill of over $300.00 and Vette still not fixed! I took it to a good mechanic, he found the opti-spark was going bad in about two minutes. I can't believe Lavery's didn't refund my money after their complete failure! Last time i go there for repairs.

I have faithfully been devoted to this company for 6 years working in the office, service department, and now sales department. I always support local businesses in my city and believe that everyone should when possible. I have leased two vehicles here before I got into sales myself, and each time was Fast, Fun, and Easy with a non-commission based sales staff. Doing business with a family owned company is always best. Thank you Lavery Automotive for your service to the community and always making the customer and employees top priority.

Great place to buy wonderful sales person Terry Christy .