NORMAN FREDE CHEVROLET Reviews

Best car dealership I have ever done business with.

I had to take time off from work to have the safety recall on my keys done. they said they couldn't do this on a Saturday. Why couldn't I have just dropped the keys off one at a time instead of wasting 5 hours of vacation. It was a 15 minute job.

I needed new tires and an inspection. I had found a better deal at NTB and Norman Frede matched the price! I had just happened to have a $50.00 off services coupon, so I got a VERY good deal! I ended up getting my tires AND the inspection for cheaper than just the tires and installation at NTB! I love Norman Frede Chevrolet!

If I could give zero stars, I would. I purchased my vehicle from Norman Frede in 2016. Today I went in to have a window motor looked at. I wanted them to look at it and give me a quote before I agreed to let them fix it (knowing that it is more expensive at a dealership) but they told me that if they diagnosed it and I chose not to have it fixed, I would owe them $75 for a diagnostic fee. That is just terrible business practice, in my opinion. Someone should be able to get a quote for services needed and take it elsewhere if they so choose. I took it to a mechanic shop, they diagnosed it, told me how much it was going to be, and had it ready in less than 2 hours. I will not purchase a vehicle from Norman Frede in the future because of their service department.

Absolutely horrible experience here. I took my vehicle in to have a hood latch replaced. They wanted to charge $298.00 to fix it. I asked why it was so much and they said it takes at least two hours to do this work. I told them that I couldn't afford that it was more than double what the warranty company said it should be. I told them that I would come pick up my vehicle. I was then told that since they were not doing the repair that there would be an $80 diagnostic fee. Of course, that was not mentioned when I brought the vehicle for repair and told them that I was going to be using a warranty company. I will NEVER use this place again. I spoke with Firestone, Christian Bros Automotive, and Monument Chevrolet and was given a price of at least a $100 less from each place.
Frank Caceres and Suzanne Bonner were decidely unhelpful and even lied about what they told me.

Everything went great. Vehicle warranty did it's job. Only complaint would be that I left DEF fluid for them to use and they didn't use it. Instead they charged me for your DEF fluid which cost more than the stuff I already bought for home too use. Also it took quite a while for the service to be completed. They were kind of bad on communicating what was going on. They kept my vehicle for two nights.

Ana Villa gave exceptional customer service. Made Zyon's 16th birthday special!

Great group of guys there between Greg and Tab, top notch. Parts crew are a great group of guys there as well, if you need any accessories for your new ride. 100% satisfied!! Thank you for an amazing experience.

My family had a positive experience here. In the end we did not purchase a vehicle here, but the customer service here was exemplary. Our salesman was Nathan. Nathan helped my daughter as much as possible in regards to vehicle price, payments, and interest rate. She is a brand new buyer with no credit so she was really limited on price, so we ultimately had to make another choice that did not involve this dealership. Regardless he really worked hard to get her a really good deal. I would most definitely recommend going to see Nathan. For the record he was a really nice guy and really helped us.

Salesman was very knowledgeable and the entire sales team worked to get me the vehicle and a price I wanted

Love this place. Like going to a small town dealer. Got a great price on a new vehicle and I told myself I'd never buy a new vehicle again till I checked with these guys. Thanks Brett!

Norman Frede Chevrolet has always been good to my wife and I both in sales and the servicing of our vehicles. We have been doing business with Norman Frede since 1998. The staff is always very friendly and always listens to what we want and tries to accommodate. In the words of Arnold Swarzenager, "I'll be back"

they are the best car dealership I've ever dealt with we bought three vehicles from them they service us they treat us with the upmost respect their kind they're the best place to buy a car you'll love it

Service Advisor staff is great! I had the pleasure of meeting a nice young man by the name of (Steven Bauch) I hope I have that correct. He was extremely knowledgeable, answered all of questions, even sold me things that I need for my vehicle that I didn t know about - he also went over exactly what each part was for. I can tell he wasn t in it for the money, but wanted to make sure that I received the best service, and care! From now on, when I come I would like to do service with Steven! Thank you for all the hard work! I will be returning and I will refer people to him! :)

Everyone was great. Lenny was awesome and I truly appreciate the mechanic being honest and not charging me the estimated cost, because he said the labor didn't cost that much. Honesty is almost lost in the current world, and he has my respect. Thank you.

Worst customer service in the service department I have ever seen...

If they tell you to leave a deposit so they can take the car off the Market DON'T do it! They'll tell you they will give it back if you decide not to take the car after all. They don't! We got to the dealership around 6PM. We knew the car we wanted since we had gone to take a look at them prior to the date we decide to go through with the paper work. First off the car wouldn't turn on took about an hour to an hour and a half to get it running. They told us it was the battery and that they would replace it for a brand new one, we agreed to still go on. We then sat down at the sale persons desk he got all out information and then wouldn't tell us any type of rate or anything because he said "if I don't like the rate for you guys, I won't show it to you". 9 o'clock came around(closing time, I'm assuming) and he then told us to leave a 500 dollar deposit so he could take the car off the market. We were kinda hesitant but he said he would give it right back to us the next day when we agreed we would be back. Next day came, we decided not to take the car because it was over our budget(interest rate to high) we asked about the 500 dollars and they told us those were non refundable! Seriously? If we knew they were non-refundable we wouldn't have given them that money. They then tried to fix it by telling us they would transfer those 500 dollars towards a payment for a vehicle we had financed with them, they said to give them a couple of days and that they would call us back. Few days went by, they never called. We then called them and asked them about the issue and they said they would call us back the next day and let us know for sure. It's been about a week and a half and nothing! I hope their main boss sees this and gets this issue resolved. It's not fair 500 dollars is a lot of money to just take away from us.

Norman Frede Chevrolet is a top notch dealership. From the point of sale to their service department. They have also treated myself along with the rest of the customers with a lot professionalism.

They didnt perform not too good exhaust fluid tank system did not get reset was told in advance when in body shop tank for fuel inlet is still not put in correctly

Had an unexpected need for a new battery the morning we were getting ready to evacuate for a hurricane. They got me in and out in under a half an hour.

The best experience hands down!! Ana was awesome and makes you feel like your at home and made the buying experience the best I have ever experienced I will forever recommend anyone I know to come shop here and with her! The Astros lost but one good memory is that I walked away with my new car!

Go see Brett Barr for true a BS great deal AND service after the sale!

Ana & Tania such great people Ana by showing me the vehicles making sure I was comfortable with what I was buying then on top of that Tania she works her magic got the best APR I ve ever had I was shocked how good of numbers she got me she s such a hard worker trying her best to give me the best for me & my family you now she does it from heart once you meet her everything went smooth took a little time but it was worth it Tania fought till she got it done great great people hope to see you ll again would definitely come back with Ana & Tania thank you again

EVERYONE, I REPEAT EVERYONE , go see Nathan, he helped me through the entire process making it fun, exciting and easy. He stayed in touch and made sure we had everything we wanted before our purchase. Nathan and the Chevrolet personal were amazinggg . Thank you.

Staff for maintenance was horrible. No customer service at all. I would not recommend

Left a vehicle to be serviced. It sat on their lot for a week. They did not touch it and called us at the end of the week to tell us to come pick it up What was the point. We were without the vehicle fr 8 days, it still had problems. They did not try to charge us, but also did not even evaluate the car! Pointless inconvenience.

When it came time to purchase a bigger family car, we really did our research. Living in Austin, we were willing to look beyond our hometown if need be. We first started working with Nathan Cook from Norman Frede in Houston when we came across a Tahoe that we were very interested in from Auto Trader. Not only was Nathan extremely professional to work with, but he was also super quick to respond, get me answers, and work with us on our trade. I called several other Austin dealerships that were not near as fast to work with, or professional, or that were willing to give us the deal that Nathan was able to work out. We wanted to make sure that if we were making the drive from Austin that the vehicle was as accurately described as possible. He answered all of our silly questions again, with professionalism, couth, and speed! Nathan was great about following up without being annoying or overbearing. Nathan made sure to have all of the paperwork taken care of in advance so that when we did arrive everything was seamless. We were in and out in under an hour and the best part, the vehicle we purchased was even better than described and what we expected. A few days after our purchase, Nathan called to make sure we didn't have any questions and thanked us again. In addition, we received a hand-written thank you letter. It's not very often that people go over and beyond to ensure customer satisfaction, but that's what sets Nathan apart from the rest. Hands down one of the most positive car buying experiences we've ever had. Not only would I recommend Nathan and his team at Norman Frede, but I hope that if we continue to buy in the Chevrolet/GMC family, that we will continue to work with Nathan! We absolutely had a stellar experience...this coming from a very difficult to please with high expectations Austin mom!

Just an oil change and tire rotation. All went well.

Great place to do business. My second vehicle, easy in easy out if you know what you want.

The service writer had a good personality and git my vehicle out of the shop quickly.

Great place to take your vehicle for an oil change and expection.

They were eager to please despite the multiple change's of service writers I had been switched to before I was actually written up ! funny but we got er done. friendly folk's

Horrible place to buy a car. The sales people are very argumentative and really don't care what the customers want. Just agree with them and smille and leave. I actually was hung up on by one at a point. Have a go at it and prove me wrong.....

Great sales staff and great people after the sale to help you. We were very happy with the deal we got on a new Equinox. This is our third one that we have purchased from Norman Frede Chevy.

I'm gonna wait until they reach out to me. As of now I am highly disappointed in my purchase. I bought a 2017 Grand Sport Corvette (Not a cheap purchase). They need to make it right

Excellent, no pressure experience. I would highly recommend them.

Everyone was exceptional!!! Mr. Frede, Joan the GM, Lenny Sales Manager, and Jared all were beyond helpful and did everything they all could to make my process smooth and my experience as positive as you can get!!

The service team always does an awesome job. Thank you for consistent, reliable, affordable service!

Not much to say other than it went smoothly, entire process including finance took about 2 hours, Zack in sales was all around great- friendly & knowledgable.
It's about an hour drive for us(coming from sugar land and passing up the mega dealer classic chevy who I tried to get to match the deal frede was doing but they couldnt/wouldn't.)and we passed by many other dealerships- but definitely worth it and would send anyone looking for a car out that way.

I had a great first time buyer experience thanks to Liem. He listened to what I wanted and met my expectations, he was beyond helpful. Everyone at Norman Freed was extremely helpful from the accessory lady Joy (who provided the silly string) to the guy that helped me decide whether or not i wanted an exteneded warranty (i forgot his name but he sits right outside the bell). Buying a car was made easy, exciting, and fun thanks to you all. :)

It's always easy and nice to go there with friendly staff to take care of your needs.

Do yourself a favor and go see Brett Barr for the purchase of your next vehicle! He s extremely knowledgeable and always smiling!

Marcus made the process so easy! I wasn t expecting to purchase a new vehicle but after knowing my options Marcus helped me to decide. He was very knowledgeable about the process. He worked quick vs most salesmen have you at the dealership all day, not Marcus! Pastor was also such a great help, so professional and kind! This was the best car buying experience I had ever had!

I was dreading going to a dealership and spent countless hours online researching different vehicles. I mustard the courage to go to Norman Frede. There Jose Gonzalez was very helpful, made the process very easy and painless. He showed me a vehicle (Traverse redline edition) that was an SUV with a sporty look. I knew that was the vehicle I had to have and left with it. Thank you so much Jose Gonzalez and Norman Frede.

Great customer service, great work in a timely manner!

My first car purchase was easy and painless! Everyone who worked with me was super helpful, and I LOVE my new Camaro!

When I bought my vehicle here, I was promised a loaner when my vehicle needed service. When making the first service appointment, we were told that was not true. We were quoted a time of 1 hour, and it has been 2 hours now and my car is still hasn't even made it into the bay.

Best service, customer service & overall dealership ever!

I purchased my first car (2017 Cruze Hatch w/ a manual) and they were a fantastic dealership to work with. Amy Bowlin, my salesperson, was super friendly and patient throughout the entire process. Definitely would recommend her to others.

Went for first oil change and they forgot I was there. Then after 2 1/2 hours they started on it. One hour later I noticed a truck looking like mine parked on other side of service office. It was mine and nobody told me it was there and ready. Worst service from a dealership I've ever experienced.

Careful getting in/out if you have a small car, as the front may bottom out. Good quick service otherwise.

My Experience with Norman Frede Chevrolet was awesome way better than I expected. the manager gave me and my husband food at the employee celebration. I left the lot in a brand new 2013 Chevrolet spark. Despite my credit and low income the employees at Norman Frede Chevrolet made sure I left in a the vehicle I wanted. My Dealer was Tony and Moses and they went above and beyond to help me get this car I will recommend Norman Frede Chevrolet to anyone.

I was very happy with the service. The personnel was friendly. I am also happy with the repair. Also, when they offered me an oil change I asked how much? The price is actually cheaper than jiffy lube. Guess I ll bengoing here for my next oil change. I also liked that that they called and paid for an Uber to take me home and bring me back when my car was ready. Well done !!

Service Dept staff did a good job of keeping me informed. Fixed the car right the first time

Professional, Outstanding, Staff can't say enough about Norman Frede Team.
From the salesman Viktor Pineda New Car Sales and the finance manager.
Job Well Done!!

Couldn't find the record of work that was done on my car