When I bought my Chevy Captiva 2 years ago, I now ...

When I bought my Chevy Captiva 2 years ago, I now own an Chevy Equinox, I didn't need an appointment to get an oil change on a Saturday, apparently this has changed. I then tried to get a bench seat cover, I was told to come back Monday. Customer service is a dying art...Those wanting to provide customer service, need not apply....