**Update**

**Update**
I spoke with the manager of customer service and she was understanding and professional the entire time. I'm happy I got to have a one on one chat with her and got things in order. Of course, because of her and other wonderful employees, I will keep going back.

Some employees here are wonderful. They give you amazing customer service and talk to you. Others, like the service department, do not have the skills to multitask. What I mean by that is, to my understanding, the company has middlemen to communicate between the customers and technicians. Most, not all, but most, cannot do their job properly. What I see happening is that they don't work as a team. They have the people who answer your call to make an appointment, the customer service guys and the techs. There is no communication, WHICH IS KEY, about their service details. The appointment setters say bring it in, with no detail about them falling behind, which is understandable, but saying, hey we might have to keep your vehicle, can make A BIG DIFFERENCE. CS guys are in a hurry to get your car in, which btw, is going in to be put in line, and say, well the price STARTS at so and so, but don't bother to explain the price changes if additional services need to be done, again understandable, but it is something that needs to be explained. This is a company that needs to sit down AS A COMPANY, one single team, and COMMUNICATE. Like I said, a lot of employees are nice and know how to speak to the customer, some just don't possess the skills.