Nick Alexander Imports Reviews

I try and delay as long as possible to buying/leasing a new car (the car I traded in was a 2016 BMW model) because the experiences I have had in the past - tedious, double dealing, bait and switch, and any other annoying technique employed to make a sale/

Not so at Nick Alexander BMW. The agent I dealt with (or actually was taking of me) is Kyle R., who from the get go maintained a professional, honest, and a let's make this happen attitude that worked for both sides. Kyle looked at every angle to ensure that I left with the best car and monthly payment that worked for me. I felt like I was more hanging out with a good friend that I could trust, as opposed to previous experiences. Kyle took his time with me, explained different options, and worked with me to arrive at my final destination of leaving with a new car. Also after the deal was made, Kyle, rather than just shaking my hand and wishing me the best with my new car, stayed with me until the car was brought to me to ensure that I was comfortable and that all was good (and even took the time to explain the various bells and whistle of the car).. Bottom line - I highly recommend Nick Alexander BMW and Kyle R. as the place and person to go to when shopping for a car. You will not be disappointed whatsoever.

Furthermore, the processing department (bills, signing docs), likewise is professional and friendly and truly interested in working with me to choose the best options offered. The person I dealt with (for the life of me I am spacing her name, however, that is not an indication of the experience I had) took her time going over different options, explaining in detail which helped me not only to understand the options, but also, to decide on a factual basis which was best for me.

Oh, and the services that Nick Alexander BMW offers post driving off the lot are amazing - and not offered at other dealerships.

Excellent service! Fast repairs, extremely patient and willing to help and cater to the customers needs! Great prices too!

I had a disgraceful experience with this place!

Interested in a pre-owned model, I went there after a few messaging hoping to get a good deal and talked with the salesperson Javier, who was kind but ineffective. He was forwarding all my offers to the manager and coming back with empty hands.

Finally the manager showed up and told me that, if I don't buy the car at their price right away, the price will go up, and I should never contact them again!

Yessir!

Then, I went to my friend's car to ask his opinion. Shortly afterward, the manager came and told us to leave since they will close down -although there was about 1 hour before they close- and never come back for this car again!

Oh, what a poor and disrespectful sales attitude at this age!..

I had a great experience here and the sales guy George was great. They didn't over pressure me but were very accomadating and tried to get me into the car I wanted and could afford. I haven't decided between two models but when I decide I will definitely go back to Nick's and deal with George

Great meeting and dealing with Javier Delgado. Very knowledgeable, professional, quick and corteous! Looking forward to doing business with Javier in the future.

After searching for over a month and working with countless (creepy) salesmen, I was lucky enough to have John Won sell me a car. He was upfront and worked with my husband and I to get us a great deal. I will continue to purchase from Nick Alexander and John. Really, their service is top quality. I will be sending my family and friends in for their next vehicles.

I offered a price online and was contacted by Andy the internet sales associate. He accepted my offer and told me to come on down. I wanted to make sure that their was no hidden fees so I called once more to make sure because I was traveling over an hour to get there and didn't want to be surprised. He told me that he was going to have the car ready when I got there, but we I arrived they had not even washed it yet. After the test drive he said "let's talk numbers." He then gave me two different prices for the car, neither of which was the price we agreed upon. They say at Nick's they treat you like family, well that must be true your family try's to bend you over! Thanks for wasting my time and gas.

I was relocating from SF to LA and asked a friend who gets his cars delivered to San Francisco from a dealership all the way in La!! He told me I have to call his guy Daniel Fox . I emailed him a couple times and he got back to me right away. He arranged for my new X3 to be delivered to my office the next day!! I have never had this kind of service. Thank you Daniel and Maria!

Great experience with Robert Faria. I made an appointment with him one day prior, and he made sure that vehicle is available and parked right at the entrance when I came in. I had great conversation with him during the test drive, and all paperwork process was smooth afterwards. If you are either looking for purchase/ lease a new vehicle or thinking of purchase a pre-owned one instead at this dealership, please look for Robert! He will definitely gives you the help that you will need.

Nick Alexander BMW. Great customer service. Eddie is the service department was amazing. Very courteous, straightforward, and profession. Doesn't sugar coat anything. Gets your car in and diagnosed, comes back with answers and solutions. Hopefully not any time soon, but I Will be returning for service

Yeah it was a great experience there. Irvin the sales manager was very helpful and made sure that we got everything we needed and delivered on all promises.

INCREDIBLE customer service!
I cannot emphasize enough how great everyone is at this place (especially Ruben and Eddie) and if you need anything BMW this is the place to go.

I brought my car in for an oil change.
This dealership is wonderful, in that their
service department really really helps you out.

Referred to John W. by my Roomate. I initially texted him and explained my situation. He responded promptly and invited me into to look at a few cars. John was very easygoing and didn t put any pressure on me at all. John explained every step of the process all the way up to my approval. I wound up leaving with a 5 series that I m totally in love with! This was literally the best experience I ve ever had at a dealership. Thanks again John!

Always a pleasure to work with Joe Pinedo. He truly goes out of his way to help you. Repeat customer at the best BMW dealer. Thanks Joe and Nick Alexander

I was able to get an appointment right away the customer service girls were great!! I came alil early and they were so efficient ,inspected my car went over the concerns I had gave me an estimate and took my car back . polished professionals , from my service advisor Johnathan Aragon to the shop forman Sidney
After we did a road test Sidney gave helpful suggestions an advice and then washed my car.... it looked so good ! Nick Alexander is my go to place if I ever have a problem while in LA because they truly made an very uncomfortable situation a comfortable experience Thanks all

I really liked the assistance everyone is really helpful
Jonathan Aragon was really helpful explained everything just amazing.
Good Expierence no complains

Gave us a loaner when they didn't have to and fixed the car very quickly.

Jorge! Jorge! Jorge!!!! So , I am in the automotive business and was doing some research on a few new cars as my current lease was expiring. I went in to Nick Alexander because they sold me 1st BMW some 11 years ago. When I arrived, I was greeted by Jorge Martinez, a client advisor.

To avoid the normal sales game I thought I might get, I told Jorge I was in the business and had been for some time. I told him I was in the research phase and was going to test drive the New 5 series to close the circle of my test drive research. The original car I wanted to test drive was being driven, so we went with another one similar. Just so happens I fell in love with that same one anyway.

Jorge was VERY professional, patient, determined, genuine and man did he work HARD! Being in the business, I had an upper hand however, I know how difficult it is for dealers today and the perception that they make "All this money" as they admittedly did in the 80s and 90s and honestly a thing of the past. Having sensitivity to this, I took into account the AMAZING experience I had at the store, the no hassle buying cycle and the car itself and I went ahead with my purchase.

If it had not been for Jorge working so hard, im unsure if I would've went through with it. But not only was the price GREAT, the experience was phenomenal. I went to Mercedes about a week prior. TERRIBLE experience , TERRIBLE sales guy and the prices were all out of whack. Well, thanks to that experience, I gave BMW another chance, and they delivered. The product, price and experience were all worth EVERY PENNY!!!! Thank you Jorge, and you will absolutely hear from me again!!

Everyone at Nick Alexander is great - From sales to the service and finance department. Everyone there goes out of their way to make sure you are well taken care of and that all of your questions are answered. I absolutely love their customer service and would definitely recommend them to anyone looking to buy a car, car parts or accessories for your vehicle.

Patrick is very knowledgeable. He took his time and answered ll my questions.

Yayy! I got my BMW X4. Thank You for the big help Joe Pinedo I appreciate all the help and effort you put in to make this happen. I will gladly recommend you to anyone. Thank You again!!

Joe pinedo always answer my question about everything he s a wonderful guy. This is my second car. And I m so happy. They always treat me like a movie star thank you all

I bought my 2019 BMW 430i in for a Check Engine light diagnosis and was given a loan car while the repairs were done. When I came in to pick my car up, I drove off and noticed damage to my mirror.

5/1, the day I picked it up my car, I called the dealer however my service advisor wasn't available.

5/2, I shot him a email stating I found damages and sent pictures.

5/4, I sent him a email asking had the photos been received, no response.

5/6, I called and left a voice mail, no call back.

5/8, I called and left a voice mail, no call back.

5/9 I sent a email and finally received a response which said "I reviewed the pictures and we are unable to assist with this repair as this damage did not occur here." I immediately responded and explain the damage wasn't there prior to me dropping it off because I detailed the car the day before and it was no damage. I was also standing there when a walk around was done and there was no damage.

5/9 I asked for a copy of the vehicle inspection to show no damage and once again no response.

5/9 I filed a complain with BMW NA and their response was to reach out to NIcholas Alexander and if I had no luck to give them a call back.

5/9 I shot him a email and phone call.

5/13 and no response. When you return their loan car, you have to go through a CSI style check in process. ipad videos and plenty photos. It almost feels as if they expect you to damage their fleet however they don't take the same care with your car.

They didn't try to resolve it with me. I just receive that initial email denying everything and was ignored after. If you take your car here for service (Which i wouldn't recommend), take 20 minutes and go over your car with a fine tooth comb like they do their loaner cars. It's clear they won't take responsibility for any damages.

I been driving BMW's since 2004 and service my vehicles at Nick Alexander regularly at one point. Even sending my friends there to get their BMW's serviced. I'd rather sit in traffic and drive to Crevier or BMW of Monrovia than to deal with this madness. Lately, the people I've encountered representing the BMW brand are doing a poor job at it. I only had my car since December, however i'm looking to trade it in at Audi and take the hit as I've lost trust and faith in BMW as a brand.

***UPDATE***
I spoke with Cindy who assured me she would investigate the issue and get back to me. She was very understanding of my frustrations and I felt comfortable working with her to find a solution. Lori Disilva responded however and that was a different story. Lori was disrespectful and condescending. She manipulated a situation I had at another dealer to attempt to discredit me, claimed I never serviced a vehicle there when I have a review written from where I once praised the service department. I'm appalled that someone with a lack of customer service is in the position she is. No wonder i see so many negative reviews below. It's the blind leading the blind. Then to top it off, she claims the damage is in a odd spot when it clearly starts at the rear of the mirror. I have yet to see the vehicle walk around.

Feels like they don t care. McKenna & Irvine is way better.

Jonathan is my guy there he is awesome really appreciate his help

I was helped by Marcos Lopez and He was amazing as always. All it took was a phone call in order to get the ball rolling on this busy Memorial Day Weekend. By the time I arrived at the dealer Marcos was ready with various options. All with in my price and want range. I left with a better car than I wanted and better price deal than what I had expected. Hats off to Marcos and the entire staff at Alexander!

Always a pleasure to work with.
The most seamless car buying experience I've ever had.
It's honest, quick and flexible.
Can't see myself getting a BMW from anywhere else.
Special mention of Daniel Fox who is the absolute best.

Henry Ryu was a pleasure to work with. Couldn't be happier with my experience and the professional service I received. I highly recommend visiting Henry at Nick Alexander BMW when considering a new vehicle.

Jonathan Arangon is my guy he took care of my BMW for the service it needed on it. He also advised me of two recalls it had and took care of them as well. Their service is always great

It s very nice to buy cars there, the dealer called Javier Delgado is very nice and patient. He drove me to the bank when my card cannot go through. I m very recommend him to buy car with.

Over Memorial Day weekend, I walked into Nick Alexander Imports BMW for the first time. For the last 9 years, I had done business with their Mini Cooper department. I knew it was time for a change and I wanted to switch to a luxury electric car. Luckily, Kyle Rancourt was there to help me through the process. Not only was he extremely knowledgable about the vehicle, he walked me through every possible option available to me, and made sure I got the best deal possible. What I loved most about working with Kyle was his efficiency! I was anticipating the process taking a few hours, but thanks to Kyle, I was in and out of the dealership with a new vehicle in under 2 hours, which included a test drive! He even gave me his cell phone so I would have a way to contact him directly if there were any additional questions I had. Sure enough, when I did have some additional questions, he promptly responded to my concerns and provided me with solutions that solved my problem. Nick Alexander is not your typical dealership and Kyle Rancourt is not your typical car salesman. I felt like I was being treated like family and it's why I will continue to be a costumer of Nick Alexander Imports for years to come. Thanks Kyle and the rest of your team.

Just purchased a 2019 BMW 330i from Nick Alexander BMW. The Client Advisor, John Won, was very helpful, took the time to answer all my questions, no pressure, and made the transaction completely painless. We agreed on a price and no haggling. Just a very happy customer, and I left the dealer with a great deal on my new car.

This was one of the easiest transactions of my life. Great car with all the bells and whistles, knew up front exactly how much I was going to spend. John Won was not your typical car salesperson, he was pleasant, efficient, and thorough. From test drive to leaving with a new car, took just over an hour. Definitely will be back to get my next BMW!

Shorty aka Joe and Jonathan in service are awesome they made me have a delightful experience when I needed service on my 5 series thank you and if your looking for parts see Joe Chavez

Totally unprofessional experience , the going back and forth to the manager was the oldest used car game . The unorganized, game of cat and mouse. I saw only one car, that I liked and Washington tried to lie about the worth but was still trying to sell me this car... When I clearly stated I was only looking.. I don't want them to ever reach out to me ever!

These guys are the best - plain and simple. The service dept can't be beat - nice, efficent, considerate of your time. I would not take my BMW anywhere else.

After 12 years, BMW has lost me as a customer today. The lease return process was handled unprofessionally (from trying to set up a time to return the car to how they addressed my concerns). My experience with this process shows me that the company does not value customer service or loyalty. It s easy to be on your best behavior when you re selling the car to a buyer, but I believe true costumer service is from start to finish.

I had an amazing car buying experience with Manny Santos. He took the time to show me all the models I was interested in and made sure I stayed on budget. I wouldn t go anywhere! Nick Alexander has my business forever. Thank you, Manny!

I had the most wonderful experience at this dealership that I have to share just how happy I am with the service that Javier Delgado provided. He truly goes above and beyond to make sure that the customer is taken care of and is not made to feel pressured or uncomfortable. I felt that he genuinely takes the time to be sure that all expectations are met while providing expertise service. Very happy with my purchase and this dealership is from now on my go to dealership for future purchases.

Really liked the customer service and waiting area Jonathan helped me he was funmy and nice to deal with

My experience at Nick Alexander is always great! As soon as you walk in, you feel welcome. Especially Jeffrey, not only is he very helpful but he makes you laugh. This guy (Jeffrey) is great. Jeffrey will take care of you, provide excellent service and give you the right information regarding the needs of your vehicle. Thanks Nick Alexander!

Walked in. There were no customers. Several employees walked by. No one offered to help until 30 minutes later only after I loudly asked is anyone selling any cars? John Won stepped up to help and was nice and courteous. No one knew I was a retired professional athlete because I had on my quarantine mask. I could've paid cash for the car if they had what I wanted and I was properly greeted from the beginning. Sorry Nick!

Just got my third bmw from nick Alexander. Thank you for my sales associate John Won. He is so helpful and professional. Highly recommended!!!

When I decided to upgrade my 2001 BMW I was referred by a friend to Nick Alexander Imports. From the very first time that I showed up on the lot they have been nothing but "exceptional"! The sales person who handled my first purchase took great care of me. I have since purchased 3 vehicles from Nick Alexander Imports and will definitely continue to do business with them.

From the friendly voice over the phone to the awesome welcome by a professional staff. This is the first time I am interacting with this location and they managed to wow me with their costumer service so far. Paul brewer is as friendly as he is professional. Definitely recommend doing business with them.

Joe Pinedo just got me and my family into our 2nd New BMW...He is definitely the Salesman I recommend when the time comes for that new ride...Very Professional, No pressure, takes his time explaining all the bells and whistles and will work with you when its time to get the negotiation process started. I seriously thought upgrading from the 3 series to 4 series was going to be out of my reach...but Joe made it happen by presenting various affordable options that worked for me.

Great and Fast Service:)! Took in my car at 2 pm and it was ready at 4 pm same day!! Services done oil change, filter, A/C filter and battery change plus they washed my car:)!

Took my car in because I had a nail in my tire. Jeff my service advisor was very knowledgable in describing the whole process with my tire. The tire insurance I added on at the time I purchased my vehicle made everything a smooth and enjoyable experience, despite having a nail in my tire at 2000 miles. The tire would have cost me $500 if I didn't have the insurance. I also had two rattles coming from my door and my gas pedal. The service department took care of both rattles the first time! They even set me up with a loaner car to drive around in. I wouldn't go anywhere else to get my BMW serviced. Highly recommend Nick Alexander they are number one for a reason!

Excellent Customer Service!
Couldn t be happier with the services we were provided. Advisor Washington Barreiro was very patient,respectful, and helpful with any questions we had. Thank you for your help Washington!
We highly recommend Washington Barreiro as an advisor.

if i could give 10 stars, i would!

my first experience at nick alexander was actually in their collision repair shop right around the corner from the dealership where mike gregorian is in charge. my X1 wasn t even a year old when it was badly sideswiped. mike was both professional and empathetic. my car was picked up on a flatbed the next day, and in no time, mike s team fixed the car so well you d never even suspect it had been hit. it was impeccably done.

when i decided to lease an i3, mike referred us to john won. john could not have been more personable, patient, accommodating, or willing to go over and beyond the call of duty to find us the best possible deal. he was very approachable and always available. once he found the car for us, filling out the paperwork and going over the financial agreement with reza went smoothly and with such ease. we were in and out of there in less than an hour.

when this lease is up, we will 100% return only to nick alexander, and even though everyone at the dealership was friendly, we ll for sure continue our relationship with john.

for us, there are other dealerships closer to home, but they do not have the professionalism, respect, or willingness to go above and beyond to satisfy their client. come to find out, 2 work colleagues in my school district are also john s customers, so needless to say i m not the only one who believes nick alexander is the dealership to go to. john and his team at nick alexander are definitely worth the trip!

The Wife & I went there to purchase a car, and came away extremely satisfied! Jorge, our salesman, worked & fought hard to get us the deal we wanted on the car we wanted. Very friendly sales & finance staff, made us feel like part of the Alexander Family! Now that we bought a car from them, we are now extended into the BMW Loyalty Program. We will definitely think "Alexander BMW" when it's time to purchase again! Thank you Jorge for your hard work & compassion for us!

Joe took care of me like I was family. My experience at Nick Alexander Bmw was very good. Everything was explained
very theral.

Jonathan Aragon is a great representative and very very very good customer service

As usual, great service. The BEST BMW dealership by far! All staff is helpful, friendly and supportive. I was provided with the Loaner car I requested. Eddy did a great and fast service. 5 Stars!!

On Thursday, 9/27/2018, I purchased a used, as is , 2008 Audi TT Convertible with approximately 16,000 miles of use from Nick Alexander BMW, located at 6333 S. Alameda St., Los Angeles. I paid the full requested sales price of $21,895 before taxes and fees. The convertible top stopped functioning within 9 days of purchase. I requested that the dealership to pay for the repair and dealership staff initially offer to reimburse me for the repair, which dealership ownership and management further refused. Since the vehicle is a convertible and the top failed to function, refusal to compensate the repair is poor business practice given the circumstances. Below are specific details.

On Saturday, 9/29/2018, I drove the vehicle from Los Angeles to my home in San Jose, CA. I was in Texas the following week for work and did not drive the vehicle again until the following weekend. On Sunday, October 7, 2018, 9 days after purchasing the vehicle, the convertible top no longer functioned. I immediately notified the dealership sales representative, Jagger Dior, from whom I purchased the vehicle, on 10/10/2018. I spoke with Jagger and he requested that I receive a repair estimate and provide it to Nick Alexander BMW and request a respective reimbursement. From 10/8/2018 to 11/8/2018, I was not able to take any further action as I was in NJ for work during that entire period. I took the vehicle to an Audi dealership located at 3350 Stevens Creek Blvd., San Jose, CA 95117, on 11/8/2018 and received a repair estimate on 11/12/2018 in the amount of $1,247.49.

Upon inspection at the Audi Dealership in San Jose, CA, the service technician assessed and concluded that there was leak in the hydraulic system and recommended initially replacing and resealing the reservoir pump. The service technician informed me that there was recent work done to the hydraulic pump and the hydraulic fluid reservoir was empty. It was determined there was a leak, which caused the pump to become dry and no longer function. It is reasonable to assume that the reservoir had recently been filled and the convertible top stopped functioning once the hydraulic fluid had leaked out. The service representative stated the proposed repair would most likely address the issue, but could not fully guarantee it, as another leak could be elsewhere within the hydraulic system. Conducting further triage would require extensive dismantling of the vehicle resulting in incremental labor expenses and potential part costs. I decided to initially replace and reseal the reservoir pump, so as to potentially mitigate repair costs. The repair was completed on 12/8/2018 and I picked up the vehicle on 12/14/2018, as I was in NJ for work until that date.

On 11/12/2018, I provided a repair estimate and some details to Jeff McClure and began exchanging e-mails with him. On 12/1/2018, Jeff provided a written commitment to reimburse me for the repair which was at that time estimated to be $1,247.49. Jeff did not commit as to when the reimbursement was paid. On 12/4/2018, I called and sent written documentation explaining this situation and my reimbursement request to the dealership management, Nick Alexander along with Reza Delzendeh, the Finance Manager, whom executed the sales transaction. I received no response in any form, from either individual and followed-up again with a written inquiry to them on 12/8/2018, of which again I did not receive a response. On 12/10/2018, I received a communication from Lori DiSilva, a customer relationship manager, declining my request. I sent another email addressed to Nick Alexander on 12/16/2018, again requesting reimbursement for the full repair which was $1,306.04. I finally received a response from Nick Alexander on 12/17/2018, refusing to refund the repair expense.

I have been coming here for the past year now and Miguel never lets me down when it comes down to providing me with great service!! He has committed so much of his time to helping me with my car and I couldn t have done it without him. Thanks!!

Shout out to the mechanic, Nelson, for taking the time to explain to me in details about what my car needs and for the helpful suggestions.

I just had a great experience visiting the dealership and thanks to Jon Won. He was very professional and helpful. He got me the perfect car with a great deal! I will be his loyal customer going forward. Highly recommend!

James is amazing. I've gotten multiple cars from James because he makes the process seamless and pleasant every time. He represents and exceeds the true standards of BMW.

This the place you would go if you own a new BMW. Or are interested in buying one.

This is our 11th car with Danny. I was looking to replace my 4 Series and was close to getting an Audi or 330i. Danny really pushed the X2 M28i on us and I was not sure it would be a good fit. he dropped it off yesterday and we LOVE IT. The interior is fresh and the exhaust sound is "spicy" as he says. Thanks Danny for another great car and making us smile!

Leased the 5 series on Thanksgiving Weekened. Mike Frasca/Internet Sales Manager was very helpful and honest. My intension was to lease a car by end of December or Early January. Visited the dealership for test drive only however Mike gave me a really great deal plus the dealership even covered 2months of payment on a lease left over with my current car.

Highly recommend. I really do appreciate profesionalism of Mike Frasco and the dealership.

Andy Lee

I am so happy with my purchase, I got my dream car and I was in and out of the dealership. Joe Pineda has such a pleasant demeanor and made me feel welcomed. He made me feel confident in my purchase and reassured me that I was getting a great deal.

I consistently receive excellent service from Alexander BMW and Jeff Manarang. Jeff has always treated me like family and have gone above and beyond. Jeff and the team take care of my vehicle how it should be. I will be there to take a look the X5 for my wife. Thank you for all you do to make our experience much more human.

Service was great. Flat bed and rental car. They made it so easy.
Car is running great.

Manny Santos, internet sales, made it so easy for me. He gave me the best deal ever via the internet, I drove up to LA from Orange County to pick up the car, and was back home a few hours later with a beautiful new i3. The BMW genius was great, taking as much time as I needed to make me comfortable with the new car and to help me understand all of the amazing features.

Extremely efficient and easy process of buying a certified pre-owned car. John Won was great, straightforward, and easy to work with. Highly recommend working with them if they have the car you want!

Had an amazing experience at Nick Alexander BMW, I was helped by Marcos Lopez. He had amazing professionalism and I can tell he loves helping his customers find solutions that fit their budgets. Ask for Marcos you are not going to be disappointed. I love my new BMW : )

Ryan helped my transition into a new X3 as well as helped me turn in my previously leased 428i. He worked with BMW financial to make the deal seamless. Definitely worth the drive to Huntington Park.

I called Daniel Fox because my lease was up in three weeks and told him I wanted an M2. He emailed me some photos and lease options. Then the next Wednesday he had my new M2 delivered to me at my office. This was the easiest car buying experience ever! Thanks Daniel!

I am a repeat customer of Alexander BMW. John Won was extremely helpful - made the process quick and painless. Also love the flatbed service for car servicing.

I am writing this review for my salesman Dan Fox. He sold me my 2012 328i back in 2011, we stayed in touch for the past 8 years over emails and when I would come in for my service appointments. When it was time to replace my 328i with a new 2019 330i, I knew I only had to make one call. Dan was quickly able to find my wife's one request of heads up displays and make us a great deal. I did not shop around but I am certain I got a great deal, but more importantly I had a great experience!

Great experience leasing at Nick Alexander BMW in downtown Los Angeles. John Won is a go to salesman there. Professional, cordial, no nonsense guy who gets the job done. Can't recommend any higher.

Daniel Fox is the best. This is my 3rd or 4th sale with him and he is always prompt, courteous, communicative and patient with my questions. He knows the BMW product line inside out and follows-up to assure customer satisfaction. Lastly, I live in An Francisco and would not think of using a dealer up here since the prices at Nick Alexander's are unbeatable!

The best costumer service , and reliable deals On BMW'S

Wow does this guy make buying a ca r easy and fast....it was like ordering door dash but instead of a sushi dinner a bmw arrived ! Alex rocks !

Decent deals for the cars, but once you drive off the lot you are on your own. Customer service and follow up is terrible. This makes it very difficult as their location is remote and you can't just stop in. We are actually now in the process of buying our second car, and won't be going back.

I leased a MINI Cooper from Daniel Fox about 3 years ago for my son. He loved it and wanted another one. But two weeks ago he called me and said that he had a nice 3 Series that he could do for the same price that I am paying for my son's MINI. Three days later I had a nice 3 Series with all the options for the same payment! I have leased about 4 cars from Daniel for myself, and he is always easy to work with. I have only been to the dealership once, it is pretty far away, but they pickup our cars for the service. FIVE STARS, thanks guys!

Great experience at Nick Alexander the staff were really great accommodating and friendly and always were concerned on what I needed special thanks to Kyle, everybody should go see him if interested in buying, great guy.

Ashwin has a great personality and knows M cars very well! I made an offer and he stepped up to get me an awesome deal. The process from start to finish was painless and simple. He was helpful in providing storage for my vehicle until I was ready to pick up and drive home. He personally takes pride in understanding vehicle features and customer relationship, and he will still keep in touch with me to help address any questions or issues after purchase.

I recently purchased my bmw and had a good experience with this dealership. The staff was supportive and friendly. Jorge Martinez help me a lot in explaining all the cost and functionalities of the car and got me a good deal. He is always available on call and text for any post purchase questions and concerns. Highly recommended.

Jonathan aragon is awesome he helped me witb my 7 seriers very professinal. Love coming here they treat you like family

James Piper was unbelievably professional and helpful. He revived my spirits and confidence when it comes to dealing with a traditional franchised dealership. I did not feel pushed at all, but I know he will be ready to assist me whenever I am ready to buy. He was quick to respond to my emails and definitely has a loyal future customer.

When I first spoke with the dealerships internet sales manager, David, I made it clear that I was very motivated to purchase a particular car. In spite of this, I found that my time was wasted and David did not seem attentive or invested in the sale whatsoever. It was not until I chased him up that he did anything to move the sale forward, and then after days of me investing time and effort into the transaction, he finally called and told me the car had already been sold. I am extremely displeased with this interaction and will not be working with this dealership in the future.

I purchase a certify 2012 x6 in 2014 to been the worst experience of my life. The dealship sold me a car knowly that the N63 4.4 engine was faulty. They never fix the issues that it had, on two different occasions my car have been in the service department for more than five weeks from 2014 to present without they finding out what's wrong with it. They lied and mislead me about BWM OF NORTH AMERICA wanted to view and check out my car. Until I receive a call from BMW stating that's far from the truth. The service manger and the owner NICK ALEXANDER ARE A TEAM set out to deceive us the consumers.

After several attempts of trying to find a good deal, I visited several BMW dealers Alexander was the only dealer who worked hard to help me find a payment plan that best fit my budget, Mark was wonderful and very helpful.

Took my dad to buy a used X3, he is very picky, but when we met with Jorge, he made our choice very easy. Fast and efficient service! Our family loves the new BMW in the driveway!

Amazing service! Better than McKenna (rude & disrespectful)