Nick Alexander Imports Reviews

John was amazing handling our business.
I would highly recommend him if you re looking for a car.

Love my new BMW... Julie Sanders was amazing. She was really thorough in her search based on my criteria, was very communicative and her follow through was excellent. I feel like I got a great deal on my beautiful 2018 X1! It's such a good feeling to go through the car leasing process with someone you feel is really looking out for you! Thank you Julie!!

Julie Sanders was the best! She was so helpful and kind. She helped me walk through the process of buying my first BMW. Couldn't ask for a better experience when buying a car!! THANK YOU!

I was looking for a BMW dealership to service my 2018 X6; upon scheduling my vehicle for servicing at Nick Alexander I was blessed beyond belief when I was assigned to service advisor Jeffery Manarang. From the moment he greeted me he was friendly, upbeat, extremely knowledgeable and eager to address my concerns. He patiently allowed me to describe my issues; his response was on point as he explained in detailed how my issues could and would be corrected.

When I showed him a couple of defects in my car that the dealership where I purchased my vehicle did not address Jeffery calmly said that he would make sure these issues would be fixed without an additional charge. All I could say was OMG. After Jeffery thoroughly inspected my vehicle he gave me a tour of the facility as he introduced me to other co-workers. I also had an opportunity to observe the owner Nick walk around interacting with his employees.

When I picked up my vehicle I immediately notice that everything that Jeffery promised me was taken care of and there were noticeable upgrade to other features to my car which I'm sure the other dealership failed to address. Now I believe the slogan "Nick can't say no."

Because of the outstanding and awesome treatment that I received from Jeffery I am now a proud customer and will return for future servicing of my vehicle. I will also refer my family and friends to Nick Alexander. Jeffery you are awesome and on a definite path for a well deserved promotion! Thank you.

I leased my 328i from Alexander 2 years ago and I've had an excellent experience. I was referred by a friend who owns a transportation/limousine service and has purchased multiple BMWs here. Julie was my sales person and she took great care of me - this was the first vehicle I've leased or purchased on my own. Eddie is my service advisor and he always provides excellent customer service - he ensures that a loaner vehicle is available and is flexible about pick-up and drop-off times. I would definitely lease or purchase another vehicle from Alexander Imports.

Woo! These folks are the best. Can t recommend better service around!! Julie Sanders made everything so easy- she is super knowledgable about all the vehicles too!! And Ruben Espinoza is THE man- and the nicest too. I m so excited for my new car- and am so appreciative of the good hands that made my experience so great!! World Class Service here!!

Very happy with my experience and new BMW. Johnny was very helpful, knowledgeable, and would not stop until he got me the best deal possible! Nick Alexander never disappoints.

Joe Pinedo at Nick Alexander was amazing to work with! He was very helpful, responsive, and knowledgeable, and made every effort to please, all without pressure! He spent lots of time with me, answered all my questions, and was very patient. His follow-through was terrific! I definitely recommend Joe at Nick Alexander! Also, Eddie Cabrera, Service Advisor, got me all set up for my service/oil change/etc. and was very helpful explaining the details of servicing. I also met with Mike Gregorian, who took the time to walk me through some of the great new features of my car. The entire team at Nick Alexander is wonderful!

Not worthy. Horrible customer support and encouragement.

Good price and service department, but the showroom is dated and the AC is week. Salesman experience is ok.

John is a great salesperson. He was committed to help and guide us to find the best deal possible. Thank you John!

I called in April and spoke with Daniel in sales about a 430. He said it was hard to test drive due to Covid situation. I held off my search until two weeks ago and called Daniel back, he offered to give me a test drive at my house ( which he did). My husband and I love our new 430. Thank you Daniel for staying patient, even with my husband wanting the fancy stereo.

I've taken my car in for service here two times now and both times I've experienced amazing customer service. I received assistance from Jonathan Aragon who was very nice and helpful, he explained what services were the most necessary and what I could hold off on paying for which I highly appreciated. He also gave me a discount on the maintenance work done and offered to Uber me home and back due to a shortage in loan cars. Overall, I found my experience here great & if you ask for Jonathan I'm sure he'll make yours great too!

Do not take your car here. They charged me $179 to change a fuse. And then tried to over charge me by hundreds of dollars for service. When I declined service but asked to pick up the car the next day they told me "you need to come pick up your car today". So would not even give me a full days notice to take off work. Please take your car elsewhere and save money and headache.

After going through a nightmare experience with a different BMW dealership I can safely say that this place is top notch. Great customer service, no pressure environment and professional sales people (big shout-out to Javier). I also appreciate the flat bed pick up service, makes life a whole lot easier when they come to you. I ll definitely be coming back for my next Beamer.

I bought my car while I was working in NYC and James Piper was an amazing Client Advisor! I did the whole transaction by phone and email. As soon as I moved back to Los Angeles my car was waiting for me with everything ready to go as I requested. James explained me every little detail with patience and good sense of humor. I totally recommend Nick Alexander if you're planning to buy a MINI or a BMW.

While this dealership is in the middle of nowhere, it has a tremendous selection, and just an important, an unbelievable sales and finance staff. This give you lots of attention, no nonsense negotiations, and will bend over backwards to make the right deal. My sales guy, James Piper, was awesome. Go see him! The sales manager there (can't remember his name) was also great. I will definitely go back for my next BMW.

Best thing I can do to reciprocate for the excellent service I received from Nick Alexander BMW is to write this review.

I've been in the hunt for a BMW 750IL for the past 5 weeks and 3 dealerships but nothing comes even close to a courteous treatment me and my wife Lucy received from their sales man Mr. Steven Gomez. There was no pressure whatsoever. My wife and I were laughing when we noticed that Steven was about 7 feet away from us while we inspect the car. Now, that's what I call freedom with no interference whatsoever. Needless to say, we were so impressed to both the car and the salesman that it started the whole buying process.

I'm a happy camper right now and I'm putting my name behind Nick Alexander Imports with no second thoughts whatsoever.

STEVEN GOMEZ was amazing, once again best service ever. He made it a great experience, effortless and I left there really happy. Another reason I go to see Steven at Nick Alexander Imports!

Good advice, kind manner!! I recommend paul chang, reading customer's need there.

Majd, thanks for helping me with the i8 and the fantastic buying experience.

Jonathan Aragon is the best on the service departament for BMW

I m very pleased with Joe Pinedo at Nick Alexander BMW, he is very professional and polite, made the process of my 2017 X3 easy and fast. The dealership was extra clean, all the COVID protocols are follow and I felt safe all the time. I had a great experience and so recommend it. Thanks again Joe!

I leased 2 cars from Daniel Fox over the past 6 years. He is knowledgeable and I have referred a lot of friends his way. We all have great things to say and have been very happy with not just his service but the recommendations he has given all of us in terms of the best car for the best price as well as many other details. Nick Alexander BMW, thank you for providing such an awesome person.

Wanted to say thank you to Jorge and Erick for their help with my new car. I am very happy with my new BMW and they made my experience very easy.

It's really good to have a trustworthy service advisor Jonathan Aragon is great he made my experience fun.I will be back to see him on my next service.the dealership is new and looks really nice inside and out truly a hidden gem

As a first time BMW buyer, Manuel Santos made me feel assured and secured throughout the process. The guy is a star.

wonderful service fast I took my BMW 2009 328i for a recall

My wife and I have leased over 12 cars over the past 17 years from Daniel Fox, we couldn't be happier! He always emails my wife when her lease is due and finds her a perfect replacement car. The dealership can be a little far during traffic, but the service department opens at 7:30AM so coming in early is well worth it!! ( I always work with Jeff Manarang). Thank you Daniel for your continued hard work.

I had a great experience here. David was great and got me the best deal for my car. Highly recommend David and this location!

Joe is absolutely incredible. Extremely diligent and went above and beyond to get me the best deal and the best car possible.

I couldn t be happier, I just purchased my second BMW from Nick Alexander. Both times I worked with Daniel Fox, he is very professional and was able to get me an excellent deal and we arrived at the terms quickly. I would definitely recommend working with him.

got me out of a toxic lease and into a better lease

Great service Majd Anaim took good care will be back again.

Always a pleasure at this dealer! George was our sales agent, he is very knowledgeable, patient, and total class. Has and will be my dealer for all future purchases, thank you Alexander!

Thank you Edgar at Nick Alexander BMW! I love my new 330! Edgar and the whole team were super helpful. I sent in a request at 5:30 AM, came in right at opening and managed to leave with my new car (which wasn't the one I originally chose, and end up getting a significantly better deal- friends-are-jealous kind of deal) and drove off the lot before lunch. Thank you guys so much, I'm back later this week to get my windows tinted! ;-)

I wasn t sure if the 430 series was worth it over the 3 but my sales guy Patrick steered me in the right direction and on top of that got me a crazy deal. If you hate car shopping talk to this guy!!

Excellent service!!!
Thumbs up to my salesman
Javier delgado he made the process very easy
On my 2019 X1 , he was very professional and answered all of my questions

GO SEE MARCOS LOPEZ!
This was the most painless car buying experience I've ever had! Marcos found me my dream car, and made the process super easy!

Perfect and best service in BMW dealers in LA.
Especially Jeff!!! Always take care of any service immediately.
I really appreciate him!
I have purchased BMW 750Li at Nick Alexander 3times.
I will buy BMW 750Li this fall again at Nick Alexander.
Because there is the best service man, Jeff.

David antonov was so helpful and informative he made it such a great experience for me! Thank you!!

This is my 3rd BMW from Nick Alexander Imports. This time Lin Li helped me and I m very happy with my new BMW. All sales, service and other members of this dealership are very professional and kind.

Nick Alexander is the best. They literally serve everyone all over the city. I'm so thankful it worked out because now I drive my dream car. The ONLY BMW dealership that does complimentary basic car washes. Service was quick, my car was done the same day, I was able to get a loaner. When I got back a service gentleman took care of my loaner car and my service rep got me back into mine. Everything is always top notch at Nick.

Poor timing and service. Said 1-2.5 hours for the oil change, kept the car from 9-4 and then suggested keeping it overnight at 4pm without giving a loaner.

This dealership is the best in town. Ask for Daniel Fox. I've been leasing my cars from him for the last 5 years. Daniel is insanely kind, knowledgeable, patient, and fair. He also gets me the best deals I've been able to find in the entire country. I can't recommend a dealership or dealer any higher.

DO NOT BUY FROM THIS DEALERSHIP! All they care about is getting your money and not customer service. I ordered a EURO Delivery M3 from them and all went fine until the car was supposed to be shipped back. They shipped it to their Location in LA Instead of the Performance Center like i wanted, (I live in Miami). They then held the car for 2+ weeks before delivering the car to me. When it arrived the car had dents on the roof and did not have any plates or registration which i paid extra for. It took another 2+ weeks to get the plates and registration while my car sat in my warehouse and im paying the lease payments. To this day they refuse to cover the damages to my car or care about the fact they caused me to be with out a car for an extra month while paying for it since they made they mistake. They are Rude and care nothing for the customer. I am still in a legal battle. DO NOT BUY FROM THESE SCUM!!

Buying a BMW here was the best experience I've had you are in and out in no time. Excellent customer service.

Well, My father and I took the pleasure working w John Won and I'd have to say that was one of the smoothest experiences I've ever seen or heard of dealing w a car dealership.
John's not the typical high pressure salesman who will say anything and everything to try and make a deal.
From the very beginning, after speaking w John, my father wanted to work w him. His follow up was top notch, never wasting our time, trying to sell us anything but what we asked for. He was to quick to get to his point and maybe 3 days later we were in his office, test drove the car and we were done within an hour.
Not only would I recommend him to a complete stranger, I'd definitely recommend him to all family and friends.
We left Nick Alexander Imports feeling satisfied and happy we did business w them and not Center BMW who wasted more of my time and money then I care to speak of.
If you're interested in a BMW and it's important you deal w a professional? I wouldn't think twice before calling John Won before I tried anywhere else.

Shawn P

Not the best looking or largest dealer in L.A. but the service department is great. My Service Advisor Paul explained and noticed things about my car that Southbay BMW did not.

James Piper is great to work with and I've worked with him for my past three BMWs. He is very knowledgeable, answers my questions quickly, makes the car buying experience easy and even fun! I highly recommend him when you are shopping for your next car, as well as Nick Alexander BMW! It's worth the 30 mill drive from my home.

We were lucky enough to be referred to Julie Sanders by a trusted friend. The ease of seeing preowned inventory on line and speaking to Julie before even going to Nick Alexander couldn't have been less painful. I hate shopping for cars but Julie's knowledge and professionalism made our purchase a snap. She has been responsive to our needs and questions once we drove off the lot as well. We have bought several preowned Mercedes and BMW but this experience has been the best so far.

Just bought my first car from them. Excellent service at a great price. Mike and Ruben were a joy and really made us feel very comfortable. I've been shopping for a car for the last two weeks and have came across some characters. It was refreshing to deal with Mike who was such a nice salesman. He answered all my questions and Ruben the manager meet our price. A+++

I Will recommend all my family and friends to this location.

thanks!

Joe pinedo was my salesperson and got us a great deal. Real cool and great professional customer service. Understood what we wanted and was able to make the deal happen. Very fluent in Spanish as well, that aided us in our purchase. Would highly recommend to others.

My experience with Alexander bmw was amazing. Our salesman Steven was too funny and he had us sold the minute we walked in. Definitely gonna get our car there again. Thanks for best customer service

Jonathan was excellent in the service and I recommend everyone to come here
Excellent staff

Excellent service!!
I returned my X5 and leased another new X5. The whole process took me less than 3 hours including the financing. John Won was very courteous and professional. If anyone, who wants to buy a BMW, they definitely need to check him out before making a decision. Highly recommend!

A/C was jammed Up, Paul my service advisor order all the parts overnight, had the car fixed in 2 days. Very pleased with the work.

I AM A REPAIR SHOP THAT BUYS PARTS FROM NICK ALEXANDER BMW/ MINI. EVERY TIME THAT I CALL TO ORDER PARTS, I HAVE A NICE EXPERIENCE. IT STARTS WITH THE NICE GRETTING FROM ALL THE GIRLS WHO ANSWER THE PHONE AND THE PARTS DEPARTMENT THAT GIVE ME THE BEST SERVICE. WE DO HAVE LOCAL DEALERS THAT DO NOT ANSWER THE PHONE AND PUT ME ON HOLD FOR 10-15 MINITES. THAT IS THE REASON WHY I ONLY BUY FROM NICK ALEXANDER. THANK YOU FOR BEING THERE FOR US. GREAT JOB

Today I bought my third BMW in Nick Alexander BMW. Joe Pinedo always looks after me, he always looks after us very well and never presses us.

I can only say positive things about Nick Alexander Imports. Salesman Mike Frasca is the best. I purchased 2014 i3 that I love and 2015 535. Both deals were super easy with totally no pressure, I had everything explained with no question left unanswered. Paperwork was done promptly with no minute of my time wasted and the deal was the best on West Coast (I did not research further away). If I will be in the market for any automobile, that will be another BMW that I will purchase from Mike @ Nick Alexander! Thanks Mike!!

I registered my workshop and the service was very good.

Went in for an airbag recall on my BMW and I must say I was impressed with their customer customer. I am a young college student yet all the staff treated me with the upmost respect. The service did take over 3 hours but they gladly chauffeured me around in a nice 5 Series.

Overall, all the staff at Nick Alexander BMW left a great impression. Maybe one day when I'm ready to upgrade my BMW, I'll be back for that 5 series haha

Horrible dealership and bad experiance. Wouldn't even send my worst enemy to these crooks.

Called in looking for a deal on a 530, having already received several quotes, I knew when dealerships were lying to me on the phone. When I called Nick, I got Jorge, and he was transparent and easy to work with. He told me the truth and gave me a realistic number. After a few phone calls it we settled on a demo model. I couldn t be happier with the professionalism from Jorge and these in which we made the deal. I definitely recommend him and this dealership.

If you re looking to lease or buy a car, Kyle Rancourt is the guy to see. We had an exceptional leasing experience with him, and he went the extra mile to make sure we were happy in every way. Highly recommended him!

I had a good experience visiting this dealership. I always wanted to lease a BMw, Edgar helped me make up my mind in leasing one. His knowledge and patience assured me I was making a good purchase. I am now a happy X3 owner. Thank you Edgar for making my first BMW purchase process go so smooth.

I had a quick, easy and painless experience getting a new car at Nick Alexander BMW. Kyle Rancourt helped me find the car that met my needs, stayed in touch until I was ready to transact, and helped me get a great deal! I highly recommend Kyle and Nick Alexander BMW.

Thank you Jonathan for your professional customer service. I appreciate your assistance and dedication towards your job.You are definitely my NA go to advisor. Keep up the good work.

The guys are so helpful! I had Jonathan who went the extra mile to help me with my car and my girls. Thank you for being so helpful! Jeff, Paul and Eddie were very nice! Eddie would play with my daughter to distract her so I could get my paperwork done! I would definitely recommend this BMW Dealer! They got me and out of there with everything I needed!

Marcos Lopez was amazing, he has been my BMW client ad visor for the last 3 cars I bought at Nick. He is very polite and resourceful.

Great people and a very accommodating service group!

I have dealt with many BMW dealerships, As I have owned (3) 7 series. This dealership is THE WORSE DEALERSHIP IN CALIFORNIA. If they have anything in the past in their system they will run your credit without telling you, luckily I had credit alerts. Me and the finance manager signed all the documents on a Monday night be Tuesday mid day they sold the car without my other party even getting a change to get there to sign their part. The dealership closes at 9pm. My other party made it from corona to LA at 6:30 too late they sold the car at 4:30. I WOULD TELL ANYONE DO NOT SHOP HERE. BAD BUSINESS.

I went to Nick Alexander to test drive some cars, little did i know Patrick would help me out to get me into my dream car. I highly recommend working with him and great customer service skills

I had a great experience shopping for my first BMW at Nick Alexander dealership with Jorge Martinez. Jorge is very welcoming and patient. He guided me through test-driving, picking the most suitable car, financing and all paper works. He's also very responsive with phone calls. I appreciated and recommend his service!

I was very impressed with Kyle Rancourt and the new BMW facility. All of it done before I even got in my car to drive up from Irvine to Huntington Park. I sent them a photo of my drivers license and a copy of my insurance with the credit application. When I filled up the car was all cleaned and ready to go. I am loving my new 2019 BMW M5.

After purchasing my Mini Cooper Countryman S from Irak (great experience!) I had a small issue which I needed the service team to address. Irak made it super easy to come in and completely took care of me. He even washed my car without being asked, which made my day. Over all very impressed with the professionalism and the attitude of Irak. A lot of sales people are eager to get to the sale, but he's proven that even after the sale, I'm still a customer he cares about, which is very rare. Highly recommend him.

This dealership excels at customer service in general, and I had a really great experience buying out my lease with the help of Kyle Rancourt. He's responsive, straightforward and easy to deal with. If you're in the market for a vehicle, I highly recommend dealing with Kyle.

Had a great car buying experience. Javier has been one if not the best car salesman I've had the pleasure of working with to purchase my car. Highly recommend this location and Javier Delgado if you're looking to purchase a BMW.

I called to try and make an appointment to get my car serviced and I was transferred to service department so they didn't answer. I called again and told them that I wasn't able to reach anyone so they told me to leave a voicemail that if they didn't answer that they would contact me as soon as they can so of course I left a voicemail with my name a number it's been a bit over two weeks and no response. Sucks I really wanted my car service asap especially after taking long trips. I'm starting to have some issue with my car and I'm getting no help from here.

I am writing a review for my salesman Joe Pinedo at nick Alexander Bmw. I am a returning customer. I always get great services from Joe at Nick Alexander, he is very courteous, thorough and follows thru With his word. He met you need and he listened to what you want. I like joe.

Hi
Jonathan Aragon is great!

Sales manager screamed over the building intercom to let the salesman know to let my sale walk because the car i wanted to trade in didn t meet their description ... wow

PURCHASING
I have leased 4 cars from this dealership and each time I feel I was treated with respect and sincerity. My experience has always been one of a valued customer.

SERVICE & MAINTENANCE
I cannot tell you how easy any and all service and maintenance appointments have been. They will always go out of their way to make sure I am completely happy and they meet my needs.

Any issue, no matter how small, always gets taken care of at no expense to me. For example, my hood did not fully close at one point. They took care of it right away. Weeks after it was returned to me, I noticed that the emblem was slightly bent inward. It wasn't very noticeable but I mentioned it to my service advisor during a regular maintenance appointment and he took care of it. No questions asked.

OTHER DEALERSHIPS
I have visited another service location and they charged me for a quart of oil when the light came on. I verified that this service was free before I arrived with BMW (not the dealership) and informed them of it but they didn't budge.

Alexander NEVER charges for any services that should be free.

EXTRAS
Free flatbed pick up for regular scheduled maintenance. And of course, a free loaner vehicle. I always get a loaner with unscheduled maintenance as well, albeit, not a BMW, but I always have transportation.

RECOMMENDED PEOPLE
Purchasing
Alex Guyenne
Manny Santos

Service
Jeffery Manarang
Oscar Manzo

Others have also been excellent but are no longer with them.

If you're looking for an honest, friendly, and knowledgeable person for your BMW, go see Julie Sanders at Alexander BMW. We've leased all our cars from her and there's no one else in LA we'll go to! We're her customers for life :) Thanks for everything Julie!

Amazing service. Nothing but great customer service from Manny Santos. Got the car that i wanted and a great deal. Thanks for everything manny! I recommend this place 100%

Joe Pinedo makes my experience at Nick Alexander BMW such an awesome one! He truly treats every one of his customers like family. He is so welcoming, honest, loyal and helpful! My family and I wouldn't go anywhere else.

If you want to wait and get terrible service then this is your dealer. Twice I have been left waiting on my appointments. Jeff barely cared about making me wait until I started to cause a scene. They really need to get their act together. It's like 10 people working at turtle speed with no incentive to speed up things since they are on the clock. It's noon and my car isn't ready from my 11am appointment. I'm late for work and no one cares.

Excellent customer service. Friendly staff and they work hard to get you the car you want. Unlike the other dealer (C_____ or S _____ BMW), Who treat you like a number, here in Nick Alexander, they treat the return customer very well and this is my third x5, They call me by names when I first walk in, I always get my car service here. Paul Brewer always know how to get thing done quick and right ! You don't need a "genie" to tell you that ! Btw, Manny the driver is always on time and yes I am always late, but he still greets me with a friendly smile. Tip: if you lease your car and you droves more than you should ( 10k miles per year ) you should consider returning you car sooner (6 months prior) buy a new one sooner and avoid penalty.