Nick Alexander Imports Reviews

Jonathan my service advisor took car of my flat tire in a hour! Excellent customer service with a smile

DON T BUY OR LEASE ANYTHING FROM THEM. I talked to KYLE RANCOURT, walked in asking about leasing an Ex demo 4 series with 9k miles on it, which they offered to me at the same price of a brand new one (which per se, is already ridiculous). I made my offer, which was not accepted, i get offered a different car that i didn t ask for, i walked out. So far nothing to worry about, i ll look elsewhere. Right After that, i start receiving emails saying that my offer for that car could be accepted but i have to go back there in person when the manager is there. I tell them i would have to drive over 20 miles (40 roundtrip) during rush hour for that, so i would have to be sure i don t waste hours of driving and gas for nothing. Kyle assures me he can give me the crazy deal i m looking for. I spend the whole afternoon in my car driving over there, and guess what? I get offered the same car for the same price, nothing different!!! UN-FREAKING-BELIEVABLE. I have had two BMW and never seen anything like this, do yourself a favor and look somewhere else

Got my 330 bmw from here. Joel the salesperson was professional and courteous and got me a great deal!

Joe Pinedo was great!! Very honest and was not pushy at all. I recommend him to all my friends!!!

What a great experience at this dealership! I leased a brand new 2019 M4 convertible from Jorge Martinez and it was the most pain free process EVER at a dealer. I live in Santa Monica and there is a dealership within a few blocks, but my experiences there were...not good. I called around and Jorge answered the phone, answered my questions, and the deal was done.

I found my BMW's home dealership.

Never had I experience a better car dealership experience in my life and I'd like to thank Jeff Manarang and John Won for taking care of my new-to-me BMW and my mother in search for her new car.

Excellent service from Joe Pinedo, very kind and attentive. We answered all our questions and doubts, making the process as easy and fast as possible. Thanks Joe!

To be honest, i try it the bmw dealership
For the ,firts time ...because i had bad .
Experience whit McKenna bmw ...
And let ,me say they have ..a professional
Customer service, team
I open my business account here ..
Now Deatal Carwash...buy here
They service my Recalls not problem...!!
Not excuses, they got me going...the next day , we had a little, problem whit the ,vehicle loner, due my personal insurance, ( u need a full cover insurance to get a lone vehicle, check whit your insurance policy) # happy to be a customer here...check for updates!!@@

I was referred by a colleague back in 2005 to DANIEL FOX at Nick Alexander BMW when my BMW lease was up from another BMW dealership and I ve never looked back!
This week, I leased my 6th BMW (2019 540i) from Daniel. He always reaches out in plenty of time for me to select a new vehicle. Every experience with Daniel is effortless... I give him my budget and body type I have in mind and that s it! I trust Daniel completely. He instinctively knows what I like and the features I need and/or want. I ve never even had to go down to the dealership! We do everything over the phone or email. The whole process usually only takes 3-5 days. Then my new car is delivered to me wherever I am... finely detailed with windows tinted exactly how I wanted them. :) Daniel and his team make the exchange of vehicles so seamless. Drop off the new and drive off with the old. They even take the time to show you the new features and help you program your car!

You won t find better pricing or more importantly better customer service anywhere else.
DANIEL FOX is the BEST!

Just want to give my opinion about this dealership and their salesman and just want to say that we had an outstanding experience with Javier D. Thank you once again!

Love working with them. Great experience with Joe Pinedo and Ruben during the sales process and service has always been very efficient and friendly.

Excellent customer service, especially from Daniel Fox. He was friendly, on top of things, answered all our questions, and made sure we got just the car we wanted!

Horrible experience, if I could give a negative star I would. Here's the deal, I didn't buy a car from here I simply asked the BMW road side assistance to toll my car to Nick Alexandra because I lost my key the other day and Nick is the closest dealership they could toll to. It's really simple. normally what people expect would be when the car is tolled there I can go pick it up, simple and easy right? That's what I thought at the first place but then it comes with nightmare, when the toll company confirmed they dropped the car there I went there later in the afternoon. And when I got there I asked the front desk lady to check if my car is there, and she just couldn't find the car in the system. Above all that, she was not being helpful at all, simply said oh there is no record of your car whatsoever maybe you should call the BMW service with there is nothing we can do attitude. Then I double checked with the toll company and they confirmed they did drop off the car and it was definitely there. And during the time I was getting contact with BMW and toll company no one stepping out to help us (my friend drove me there). It was getting late they are about to close so I asked the BMW service to transfer my car to another dealership closer to where I live. And then the next two days the nightmares repeats its self: whenever BMW road side assistance send a toll company to there they just keep saying they don't have my car, one of the toll truck drivers told me that he waited there for 45 minutes and asked if he can check around the parking lot to see if my car is there and they just couldn't do it. The BMW road aside assistance called them for hours but could get any help. (Imagine how ridiculous this is they are a BMW certified dealership and they don't answer to the BMW road side assistance department) And now I'm still dealing with this matter and I' m about to file a lost car for this matter. You could imagine if you are not spending any cash that place they just treat you like trash. They don't care and they don't actively helping any customer. I went to many BMW dealerships and this one was definitely the worst one. I know personal comments could be very subjective but based on my experience I know for sure if you are buying a car or service there, they will help you and you might like there. BUT if it is anything you are seeking help from them without making any profit they can get, you are in trouble. And for this comment, I only referring to the front desk lady and the whole service department (whoever answer the phone call to me or BMW road side assistance department, and whoever couldn't manage the car imports properly) AVOID HERE.

Second car purchased from Nick Alexander, excellent service every time. Julie is very knowledgeable, great salesperson!

I had been looking for a specific vehicle for a while and when I saw one listed randomly for sale at Nick Alexander BMW, I gave them a shout. Alex Lopez was the salesman that got back to me pretty quickly and I ended up buying my new ride the very next morning. Having purchased a few used cars in the past, this was by far the best experience I've had. Alex was professional, genuine and transparent. Great conversation and no BS. If you're looking for an exceptional experience, I'd definitely recommend Alex and his team at Nick Alexander BMW.

I just went to the dealer and James Piper,helped me and answered all my questions,was very friendly,and I got a new 528i series,I so happy,thanks

Manny is the best! This dealership gave me the greatest experience in car buying I ve ever had. From the initial inquiry to the final purchase it was stress and pressure free truly family environment and to top it all off I actually had a good time with the paperwork because Reza Delzendeh is my new best friend lol we had fun he s a very nice and endearing man it felt like I was signing paperwork with an uncle or cousin lol again this is the place to go to buy a BMW I will be buying cars solely from Manny and the team from here on out

Couple day ago I came looking for a Bmw ALEX LOPEZ help me. Today I m driving with my brand new X5
Thank you Alex.

We've been leasing our vehicles from Nick Alexander for many many years. We will never go elsewhere! Javier and Henry were outstanding, once again. They made the lease swap so easy and flawless for me. Their 5 star service is something you won't experience elsewhere. So appreciative of the team at Nick Alexander!

do not service your car with them, careless technicians, unprofessional service, after spending $1,300 in a repair my car still not good to drive. i got my car after declining a second repair and got my car back with missing parts, i took it back to get the parts back and on top of that they gave attitude like if it was my mistake! if you visit this place make sure you dress up the best you can and maybe you will get first class service from the staff. the service department is at your risk, you are risking your car performance in this place.

6 years 3 cars later and they treated me with no respect.

Stay way from this dealership you can do better elsewhere.

false advertisement, i called for a blue honda accord and when i got to the dealer i was told that the car got sold and tried to offered me a different vehicle for a higher price and next day i got a phone call and a text offering the same car.

I received the best personalized service when purchasing my new BMW from Daniel Fox at Nick Alexander BMW! I highly recommend you contact Daniel Fox when you're ready to purchase your next automobile!

Excellent staff, very accommodating, very friendly. Excellent service.

Daniel Fox helped me lease my second BMW and I couldn't be happier with the M340i or my experience. He was so helpful and patient, in what can often be a difficult process to navigate. For anyone considering it, you should reach out - I told my friends the same. Hard to find good people and want to advertise when you do!

Kyle Rancourt guided me through turning in my old lease and getting into a new car lease. He was good humored and patient and explained my options clearly. The dealership is always easy to work with, efficient and polite. I highly recommend Nick Alexander and Kyle Rancourt.

I've been driving BMW's for about ten years now and this dealership goes above and beyond. I bought a 428i from them nine months ago and not only did they give me the best price compared to other dealerships, but they have continued to be courteous and generous upon servicing or any questions I have had.

The place got totally remodeled. And my service advisor Paul (new to me) is the best one I have had at Nick's. Ask for him!

James the Internet Manager helped me custom order a BMW M550i, and I absolutely love it! Thank you James!

My boyfriend took his car un to get serviced because there was a recall. He dropped it off first thing in the morning around 7:30am was promised it would be ready by noon. He then was told it would be ready later in the day. Come 5:30pm he gets a message it will not be ready today. Then he calls to see if he can get a loaner cause he has work tomorrow and people on the phone are not helpful at all keep telling him the manager is gone. Then he finally speaks to someone they simply tell him he needed to apply 2 or 3 weeks ago for a loaner car. How was he suppose to know they wouldn't give him his car back as promised? So now they leave him hanging high and dry and not try to help him out. I find that very unprofessional coming from a dealership with the resources and capacity to help their customers. I'm disappointed and frustrated for him. Don't go there for any repairs.

I leased my 440i in late July and John Won helped me with the transaction. John s imppecable customer service always makes me and my family come back to Nick Alexander since 2005. John goes the extra mile and listens to all your needs and helps you find what you are looking for. My wife and I will come back in April 2021 with John to get her new lease. Thank you John and Nick Alexander for making us happy and completely safisfied for over 15 years.

I have leased vehicles from Nick Alexander for over a decade; their rep, Daniel Fox, is truly remarkable in his knowledge, ability to find the right vehicle and price, and overall affability. I have referred friends to Daniel in the past, and will continue to do so.

Julie Sanders was great, really nice, and helpful in making sure that I got the perfect car that I've always wanted. I am a loyal customer with Nick Alexander and will never go anywhere else. Plus, other dealerships are definitely by far not as friendly or knowledgeable as Nick Alexander.

Bought my BMW elsewhere but was treated horribly. Now that it was time to buyout my leased car I called a few places to figure out the process. I asked for a spanish speaker and Jorge was available. He walked me through every step of the process and made my decision very simple. Thank you Jorge!

Great customer service! Easiest car purchase I've made. Very easy to work with. Would recommend.

Thank you Jonathan for providing me with a great service all the time.

Wonderful customer service, easy, honest and nice! Loved getting my lease here!

The personnel at Nick Alexander are always friendly and helpful. Thanks especially to Eddie C.

Helped my dad shop for a new car, after calling several dealerships we found a great deal for Memorial Day weekend at this dealership. We spoke with a George at BMW who was very helpful. Thank you for the deal and for the coffee mug.

So this is my first european car and I went to this dealership on March 20th, thinking their very helpful with their customers. Nick Alexander BMW is nearby my house, so i decided to go here. I'm a technician myself, but i don't have the software to reprogram bmw cars. I came here to get my cas module realigned/reprogrammed and that was $380. Then they told me the key is aftermarket so i need to order a new key which is $300 and something, i got a new one. I wait a day and I texted the advisor to check my status on my car, now he telling me my cas module blew out. I knew that already so I had the other cas module I bought from a friend that can get parts for me. They supposely tried to program the other one, but they said we can't program used cas modules because there's a vin programmed in it already. I was told by other bmw technicians that you can still reprogram the module with your vin. So now they made me buy a new cas module which is a little over $1000 plus tax. I WILL NEVER COME HERE AGAIN!! They don't even keep you updated with the status on your car until you reach out to them. They only reached out to me when my car was done, when I got there I waited a good 30 minutes because they supposely had to washed It, but it still was real dusty and a poor wash. And when i finally got my car back a week later, I have two faults that pops up on my dashboard. I only had one fault to be honest and that was the driver airbag. Now i have a fault that says drive control and I have to turn off my turning signal lights manually, everytime i make a turn. Then i text the advisor (Eddie), he basically want to get smart with me like It's not their fault. Nick Alexander BMW just want your money, I'm very disappointed that there's dealerships that's not honest!! And i see why customers don't trust us as techicians because car dealerships just want money!!

I've had three years relationship with Nick Alexander and each visit they treat me as if it's my first visit. They never change, GREAT Customer Service!!!
My sales rep, JOHN WON IS THE BEST!!!! He always provide me with service of excellence to meet my needs. He have made what seemed impossible Possible. I loooove my X1, Thanks John thanks Nick

The best and only dealership that I have piece of mind and best service i can get, Specially with Jeff Manarang as a nice, expert adviser and he does exactly and more your car need to. Thank you Jeff, you are the man.

I look for cars via email and dealerships and using Edmunds. Most places wouldn't even give you an estimate until you came to the lot, and that makes sense because a person who comes to the dealership is far more likely to buy. However, this dealership gave us a reasonable estimate to start with and was willing to negotiate online.

When I finally bought the car, driving off the lot was the first time I actually even drove that model car. It was my Test drive. One big issue I had with them, was in the, after I and the dealership had finalized the price, end they try to stick us with extra fees that they admittedly said it was never mentioned before and that it was their error. Somehow they decided it was an essential expense in order to receive the vehicle even after the vehicle was built, delivered and they accepted our deposit. In the end, ot was just a negotiable tactic and I negotiated the price to a point that was minimal.

I've been buying VMW's for all my life, it seems that dealerships go through phases whether they're cheap or they're expensive. During this season, Alexander BMW was far more affordable and reasonable then other BMW dealerships. According to true price, we got a $3000 discount for the Greater Los Angeles area, so you could call me satisfied.

Joe Pinedo kept it real with me. Outstanding experience , most importantly, genuine. I highly recommend.

Kyle R. was great to work with. He called me Sunday morning and I drove my new car from the dealership Sunday afternoon. He made the process efficient (less than 2 hours for everything) and was able to get me a good deal. They definitely have a customer for life. I would recommend Kyle and Nick Alexander BMW without hesitation.

Thank you David for helping me get my first car on my own !! Your the best !

Henry Ryu was superb. Transaction quick and easy. Just what I wanted.

Great experience when I bought my BMW i8, they had almost what I wanted in stock, the buying process was fast and precise. Good and friendly customer service. The only con is that the dealership is in the middle of nowhere south of Downtown L.A.

Eli Corona's customer service is some of the best I've encountered. He makes sure everything is communicated clearly and makes sure I am aware of all my options before allowing me to make a decision. I know I leave my Mini in good hands.

I just purchased a 5 series at Nick Alexander BMW. My sales person was Joe Pinedo, he was great and very helpful, ask for him he ll take great care of you!!!

I just got back from nick Alexander bmw and had the greatest experience with Javier D. He provided a great level of expertise, was very attentive, and caring. It is rare to come across people who have your best interest at heart, I highly recommend his service.

This is my first time purchase BMW from this dealer. James is very good and helped me to find a car in whole L.A. areas which is the options what I want. I just did the first services, they are providing flatbed to drop a loaner car at my work location and pick up my car back. Everything follow up well and just like tailor made. I highly recommend to all whom are interesting for the BMW. You will experience the best from them.

Great experience with David Antonov. No pressure at all. Helped us get the best payment possible. I would definitely recommend to my friends to him.

My service advisor Jonathan Aragon is always very helpful and courteous. I am very happy with the service and actual work. Would highly recommend to bring your car for service. Ask for Jonathan.

my brother Tony bought a car from from Joe Pinedo, best car buying experience! Joe was very helpful and provided great customer service.

I d like to make a personal recommendation for John Won. I ve leased several BMW s from various dealerships. John helped me with my 3rd BMW and this was By FAR the easiest, most professional, and enjoyable experience that I ve had from any BMW dealer or from any Consultant. He was courteous and his follow up was excellent. When I arrived for my appointment the car I was going to purchase was up front and he actually ran the air conditioning through the car so that when I got in it was very comfortable. So we could take the extra time to learn the new features on my new BMW.

When we sat down for the numbers, they were exactly what we had discussed. No tricks, no smoke, no mirrors. I had called several dealerships, and John was not only giving me the best deal but made sure my wear and tear and remaining payments were gone.

So I left Nick Alexander with a brand new X1 with more options and a lower payment.

ASK for John Won!! You will regret it if you don t!!

Mike was the most outstanding car business man that i have ever met.
Highly recommend Mike!

I had a fantastic time searching for the BMW that fits my likes and needs. Marcos Lopez was straight to the point and got me the deal I deserved.

Great place to shop for a BMW.

Our salesperson, Manny Santos, was excellent. We found the car we were interested online, he arranged for a test drive that afternoon, and with less than 45 min of work we drove it off the lot. Great salesperson, great company.

Amazing Quality and Excellent Service Outstanding Staff

We drove up to LA from San Diego to look for a low mileage used X1 for my wife. We were at another dealership when I found a couple great deals advertised online at Nick Alexander Imports. I called in and Ashwin went to the cars on the lot and talked me through how each vehicle was equipped. We loaded up the kids and the dog and drove the 30 minutes north to check things out. We ended up saving ourselves $2000 on a 2015 with fewer miles than the 2014 we were about to purchase. They also matched the trade-in offer we had received from Carmax. There was never any pressure, and we were very comfortable and well informed throughout the entire process. Ashwin even watched our dog while we went next door to get our stir-crazy kids something to eat. Ashwin and the rest of the crew at Nick Alexander went above and beyond for us. I feel like we got a great deal, and this was by far the most pleasant car buying experience I have ever had.

I just finished my lease and got a beautiful X3 with the help and patience of Joe Pinedo sales person he was really helpful, I highly recommend him for your next buying experience!!! He has helped me getting my last 3 cars there!! Thanks Joe!!!

My brother recently got an X3 for his wife from James. He's the Internet Sales Manager and was able to beat other dealer and also Broker quotes that my brother already had. We both needed a new car this month, so we went straight back to James. He was nice, not pushy at all, and even gave us some free BMW presents for the Holidays since we were an all BMW family now. The nicest gift was a surprise BMW car for my brother's 2 year old to ride on and play with. He absolutely loves it, and we love James! Thank you so much!

Very professional all employees are amazing and helpful in everyway

Paul Brewer is the greatest. I always get a return call or email and is given an appointment immediately. He's always professional and kind. I get text and phone call updates about my vehicle. I'm always given a loaner which prevents any disruption in my schedule. I highly recommend Nick Alexander BMW.

My wife and I have been buying cars from Daniel F since 2002. He makes the process easy and makes sure that my wife s needs are met. ( she wanted a special grey that wasn t available and Daniel walked us through how to order it). The service department always is friendly ( even when my tire popped last may and I needed a replacement before we drove to Vegas). Thank you to everyone with the Alexander Team!

Great experience , took a couple cars on a test drive picked the one I wanted and James P was able to make it happen for me . Amazing staff over at Nick Alexander's who are genuinely interested in helping out their clients. The buying is experience was easy and seamless , I love driving around in my new BMW. If you are interested in a new car ask for James.

Manny Santos as very helpful and took care of us very well. I would definitely go back and use Manny again.

I been in a few bmw dealers
And I have been always have
Been satisfy with their service
But in Nick Alexander have the best service .thank you
To Many Santos and Eddie for all your help.

The best! I just purchased a used 2016 X3 and had the best experience with Lin Li.
I've been looking for an upgrade for a while now and Lin found me the perfect car with everything I was looking for at the best value. The process from start to finish really happened just in a day which is great for since I'm always short on time.

Thank you Lin for your incredible customer service, exhaustive knowledge about the car and for getting me such a great deal!

Highly recommend!

Edgar Manzanares was amazing! I will go back and buy from him again!

Jon Won provides good old fashioned customer service. One where you feel valued and appreciated! He made my car buying experience the best I could have ever hoped for! go see him if you are in the market for a BMW, you won't be disappointed! thanks again Jon!

I got an x5 2016 from them few days ago. I had to go there 2 times because of not making a deal on the first visit. Very polite people and did their job correctly but slowly. Since I just got the car I don't have any experience with the service department. But the sales person, the Manny was very helpful. So fare I am happy with my purchase.

Just like to thank Julie Sanders of Nick Alexander for helping get my amazing car. Great customer service always. This is my second car that Julie has helped me get into. Thank you!!!! I highly recommend Julie if you are interested in a BMW.

I had been hearing great things about this dealership and they were right. We had made an appointment Manny Santos. Showed us new and used cars. I ended up getting a lease and pay less than I had anticipated. Will express this experience and service with all friends and family. Thank you again. Love my new car!!!!!

I had an awesome experience with Joseph Ko! He was so helpful and followed up on everything that I asked him about...this is my second time leasing from this dealership.

Sold me a car on a Saturday. I paid 90% in cash and financed a small amount because I don't typically carry debt and financing a car would be good for maintaining my credit score. I could've driven it home then but I left it there until Monday bc I needed to get a parking permit for my neighborhood. Over the weekend I used the registration I was given to secure insurance, I sold my old car and got a parking permit so I could pick up my car and take it home. On Monday two different managers told me two different stories (one said they "messed up the pricing but I could still sell the car" and also "my manager will tell you the car is unsafe, but don't believe him and don't tell him what I told you" The manager only told me "we are trying to work it out" without any clarification of what "it" was. I had a few hours left to back out of the deal so I told them I was very uncomfortable with these shady unclear and conflicting stories - I'd never encountered such a thing before especially on a vehicle that was already sold! The GM leapt at the chance to refund me the purchase of the car - also something extremely bizarre. I paid within $1500 of the blue book value so I have no idea what the hell is going on over there but it was a costly, disappointing and exhausting experience with an extremely shady group of sales-shysters.

I had made a deal to buy a car. My credit was run and I submitted my deposit (not cashed though) and sales person refused to answer calls and emails after that And then emails me later car sold. (This the no responses )
My beef is why did they run my credit which will impact my score and take my credit card information. Will be complaining to consumer reports and bmw HQ

As always I had a great experience with Nick Alexander service center and specially Jeffrey. Thanks again!

This is my 3rd time leasing bmw at Nick Alexander BMW. I came in to turn in my old car this September and ended up leasing another one. This dealership has excellent customer service that will make you feel like well valued customer. Sales John demonstrated exceptional level of care and professionalism throughout whole process of leasing new 2019 330i. John will work with you as best as he can to satisfy your high expectation. I will be coming back in the near future when my lease ends. I highly recommend Nick Alexander bmw.

I had a very pleasant experience getting my new car. Joe Pinedo was very knowledgeable and helpful
He made my experience of buying a car less stressful and I would go back and get my next car with him.

I just got my M235i with Santos Manny in Nick Alexander Imports.
This guys is nice and reliable. not too much talking, every thing down to the earth!
Good!

My service advisor Jeffrey was really awesome from start to finish. I dropped my car off at 8 AM. He didn t try to force me into anything and had a very broad explanation to all of my questions and concerns. I found out my car was still under warranty and was able to have my vehicle serviced when I was only there for a few recalls. My check engine light is now gone and I have no more anxiety. Not to mention BMW still had my car ready by the end of business. They even threw in a courtesy wash. Jeffery explained the importance of getting my vehicle serviced and also installed my front license plate for me. I will be back for all future needs and all routine maintenance issues. It s service like this that lmao enjoy. I appreciate Jeffrey for that.

I love not only BMW, but the dealership goes the extra mile to make you feel special and ensure the safety and performance of you car. I have been with BMW for over 9 years and will stay much longer :)

I always service my BMWs here, but the best thing about this dealer is my sales guy, Daniel. He always lets me know when my lease is about due so I don't have to freak out at the last second. I enjoy talking to him and I laugh a lot when we are doing our deal. I hate going to buy cars at a dealer, but Daniel is a cool guy.

We re on our third car from Julie Sanders-Excellent customer service! Cannot say enough great things!

Service department is the best. Eddie Cabrera one of the best Service Advisor is knowledgable and always reliable.

I just want to thank Manny for all his help. Manny is amazing very nice friendly and at the same time very professional he helped me to buy my dream car with no drama or any problem. I strongly recommend Manny for anyone who wants to lease or purchase BMW . Thank you again Manny and I truly appreciate you help. God bless you