I bought my 2019 BMW 430i in for a Check Engine li...

I bought my 2019 BMW 430i in for a Check Engine light diagnosis and was given a loan car while the repairs were done. When I came in to pick my car up, I drove off and noticed damage to my mirror.

5/1, the day I picked it up my car, I called the dealer however my service advisor wasn't available.

5/2, I shot him a email stating I found damages and sent pictures.

5/4, I sent him a email asking had the photos been received, no response.

5/6, I called and left a voice mail, no call back.

5/8, I called and left a voice mail, no call back.

5/9 I sent a email and finally received a response which said "I reviewed the pictures and we are unable to assist with this repair as this damage did not occur here." I immediately responded and explain the damage wasn't there prior to me dropping it off because I detailed the car the day before and it was no damage. I was also standing there when a walk around was done and there was no damage.

5/9 I asked for a copy of the vehicle inspection to show no damage and once again no response.

5/9 I filed a complain with BMW NA and their response was to reach out to NIcholas Alexander and if I had no luck to give them a call back.

5/9 I shot him a email and phone call.

5/13 and no response. When you return their loan car, you have to go through a CSI style check in process. ipad videos and plenty photos. It almost feels as if they expect you to damage their fleet however they don't take the same care with your car.

They didn't try to resolve it with me. I just receive that initial email denying everything and was ignored after. If you take your car here for service (Which i wouldn't recommend), take 20 minutes and go over your car with a fine tooth comb like they do their loaner cars. It's clear they won't take responsibility for any damages.

I been driving BMW's since 2004 and service my vehicles at Nick Alexander regularly at one point. Even sending my friends there to get their BMW's serviced. I'd rather sit in traffic and drive to Crevier or BMW of Monrovia than to deal with this madness. Lately, the people I've encountered representing the BMW brand are doing a poor job at it. I only had my car since December, however i'm looking to trade it in at Audi and take the hit as I've lost trust and faith in BMW as a brand.

***UPDATE***
I spoke with Cindy who assured me she would investigate the issue and get back to me. She was very understanding of my frustrations and I felt comfortable working with her to find a solution. Lori Disilva responded however and that was a different story. Lori was disrespectful and condescending. She manipulated a situation I had at another dealer to attempt to discredit me, claimed I never serviced a vehicle there when I have a review written from where I once praised the service department. I'm appalled that someone with a lack of customer service is in the position she is. No wonder i see so many negative reviews below. It's the blind leading the blind. Then to top it off, she claims the damage is in a odd spot when it clearly starts at the rear of the mirror. I have yet to see the vehicle walk around.