On Thursday, 9/27/2018, I purchased a used, as is...

On Thursday, 9/27/2018, I purchased a used, as is , 2008 Audi TT Convertible with approximately 16,000 miles of use from Nick Alexander BMW, located at 6333 S. Alameda St., Los Angeles. I paid the full requested sales price of $21,895 before taxes and fees. The convertible top stopped functioning within 9 days of purchase. I requested that the dealership to pay for the repair and dealership staff initially offer to reimburse me for the repair, which dealership ownership and management further refused. Since the vehicle is a convertible and the top failed to function, refusal to compensate the repair is poor business practice given the circumstances. Below are specific details.

On Saturday, 9/29/2018, I drove the vehicle from Los Angeles to my home in San Jose, CA. I was in Texas the following week for work and did not drive the vehicle again until the following weekend. On Sunday, October 7, 2018, 9 days after purchasing the vehicle, the convertible top no longer functioned. I immediately notified the dealership sales representative, Jagger Dior, from whom I purchased the vehicle, on 10/10/2018. I spoke with Jagger and he requested that I receive a repair estimate and provide it to Nick Alexander BMW and request a respective reimbursement. From 10/8/2018 to 11/8/2018, I was not able to take any further action as I was in NJ for work during that entire period. I took the vehicle to an Audi dealership located at 3350 Stevens Creek Blvd., San Jose, CA 95117, on 11/8/2018 and received a repair estimate on 11/12/2018 in the amount of $1,247.49.

Upon inspection at the Audi Dealership in San Jose, CA, the service technician assessed and concluded that there was leak in the hydraulic system and recommended initially replacing and resealing the reservoir pump. The service technician informed me that there was recent work done to the hydraulic pump and the hydraulic fluid reservoir was empty. It was determined there was a leak, which caused the pump to become dry and no longer function. It is reasonable to assume that the reservoir had recently been filled and the convertible top stopped functioning once the hydraulic fluid had leaked out. The service representative stated the proposed repair would most likely address the issue, but could not fully guarantee it, as another leak could be elsewhere within the hydraulic system. Conducting further triage would require extensive dismantling of the vehicle resulting in incremental labor expenses and potential part costs. I decided to initially replace and reseal the reservoir pump, so as to potentially mitigate repair costs. The repair was completed on 12/8/2018 and I picked up the vehicle on 12/14/2018, as I was in NJ for work until that date.

On 11/12/2018, I provided a repair estimate and some details to Jeff McClure and began exchanging e-mails with him. On 12/1/2018, Jeff provided a written commitment to reimburse me for the repair which was at that time estimated to be $1,247.49. Jeff did not commit as to when the reimbursement was paid. On 12/4/2018, I called and sent written documentation explaining this situation and my reimbursement request to the dealership management, Nick Alexander along with Reza Delzendeh, the Finance Manager, whom executed the sales transaction. I received no response in any form, from either individual and followed-up again with a written inquiry to them on 12/8/2018, of which again I did not receive a response. On 12/10/2018, I received a communication from Lori DiSilva, a customer relationship manager, declining my request. I sent another email addressed to Nick Alexander on 12/16/2018, again requesting reimbursement for the full repair which was $1,306.04. I finally received a response from Nick Alexander on 12/17/2018, refusing to refund the repair expense.