Nick Alexander Imports Reviews

I love Julie Sanders and I will follow her to any location she works at!
I just got my second BMW from her and plan to get a third from her!
This location is not close to me but I travel 50 minutes to work with her, when I could travel 7 minutes to the closest dealership. When you need outstanding service, clear communication and a sense of humor Julie is the way to go!

I went to nick ALEXANDER BMW at exactly 3:14pm because my rear break light on the drivers side was out. And I just wanted to take care of it before I get a ticket. So I get there and one of the service advisor s comes up to me to tell me that they are closing at 4:00pm
This is on Friday August 2nd I told him it was just the rear break light. The service advisor
Says come back tomorrow we open at 8:00pm
This is not the only time they have treated me like if I was asking them to serve me for free I am a paying customer who will not be taking my business here at all.

FIND PARKING FOR CUSTOMERS IS A MISSION... JOE CHAVEZ IN PARTS DEP. IS THE BEST PERSON FOR THE JOB

I purchased two cars from Daniel Fox. He is amazing. Great cars and awesome service. I love my X5 and look forward to coming back at the end of my lease.

Over the years we have gotten 3 new cars from Julie Sanders at Nick Alexander BMW. She is absolutely the best! She was very honest, very low pressure, and worked really hard to get us the best deal possible. We have been to other dealerships and always felt so much pressure from the sales people. It was never a nice experience. But Julie Sanders is the complete opposite and would recommend her to anyone.

I'm very satisfied with the service provided by Joe Pinedo. I would definitely recommend going there. I recently bought a BMW 328i and appreciate the help received at Nick Alexander.

I do find car shopping a bit stressful. I was hesitant to go to this dealership but wow, what an easy and straightforward experience I had. Thank you Manny Santos for making this happen. A++ for you.

Probably the finest BMW dealerships in Los Angeles. Purchase department is excellent. Service department is fantastic. Jeffery and Paul are service studs. They alone, will make you appreciate the BMW ownership experience.

Outstanding experience, Steven Gomez (Salesman) did a great job; great knowledge, very friendly and helpful; quickly found the car with specifications I requested at a great price. Have no doubt I will go back to Nick Alexander for my next BMW.

Our experience with Nick Alexander was a very pleasant experience, and all that I expected from the sales group. Our salesman was James (Tim) Piper and exceeded our expectations - so much so that we intended to replace only one of our vehicles, and decided to replace two with new 2013 BMWs. The personnel at Nick Alexander stayed true to their word at every step.

An additional note is that we passed 7 BMW dealerships to seal the deals as we live in the greater San Diego area. We learned of Nick Alexander dealership through clever and pleasant advertising on KFI 640 AM.

We discussed the first (again with the intent of only one replacement vehicle) trade-in, and indicated that I needed to discuss the terms and return. Their was an immediate implied trust that I would return and work out the details. Their was absolutely no pressure from Mr. Piper to not let me leave the dealership without a new vehicle. No other dealership has treated us was well as James and the Alexander team had during the first transaction.

The entire crew made it as clean, easy, and pleasant as possible in a most professional and expeditious manner.

We are pleased to recommend Nick Alexander to friends and family, and to others.

Highly recommended.

Amazing customer service and easy going! I had an amazing experience purchasing my car from them!!!

James Piper (internet manager) was fantastic to work with. This is my second BMW with James (M3, now M4). I custom ordered the M4, and James made this somewhat complicated process simple, providing accurate timelines. Communication was done 90% via email which was super convenient. Best price in all of socal.

Went in to look at a few cars today, my salesman Paul was very helpful and friendly. I would recommend him highly if you're looking for a new car!

I had a great experience at Nick Alexander BMW. It was quick, professional and actually relaxing getting my new vehicle there. Everyone, was very welcoming and informative. Definitely go see Rob Faria, he made the whole process smooth from start to finish.

My family and I have been leasing cars from Nick Alexander for the past few years now. Manny Santos helped myself and my wife this time around and he was the absolute best! He was able to work and get us exactly what we wanted. Hands down the best sales Manager we ve dealt with there! Will definitely keep leasing our cars at Nick Alexander as long as Manny is there to help. Thanks Manny, my wife loves her car

I recently purchased a BMW I was dealing with Mike Fransca it was more than a pleasing experience. Mike you are awesome. Responsive, willing to help, non-pushing, friendly. He was so patient with me. He explained everything in details and he got the best rate for me. He was so professional and sincere. Mike was great! He answered all my questions and had great product knowledge. Excellent Customer Service.

Excellent service!!! They always show up when they say they will.

Service consultant paul is great help.He takes his time explaining all the services your vehicle needs and explains any concerns you have about the car.Very polite and we'll mannered.The customer service is great I've had experiences at other BMW dealers that don't make u feel comfortable or confident in their service.Nick Alexander BMW gets it all done

What a great experience for me and my wife buying my car from Nick Alexander BMW. It was worth for us the drive from San Diego to LA. Outstanding knowledgeable and friendly staff. Thank you Jorge Martinez for your help, you made the purchase process flawless. Thank you once again. Highly recommend Nick Alexander BMW and sales representative Mr. Jorge Martinez.

Super great!! And they have good korean sales person!!

This review is for Joe Pinedo. My family and I have been customers at Nick Alexander BMW for the last 5 years and our experience has been great every time because of the phenomenal customer service by Joe Pinedo. Joe is professional, trustworthy, and always has his customer's best interest in mind. We recently got a new 5 series and got the most amazing deal all thanks to Joe! We are very happy and will definitely continue doing business with him for years to come.

Just wanted to let people know that working with Jorge at this dealership was a great experience. Smooth process, got a good understanding of what I needed and he got the job done.

Sales Associate, Jorge Martinez helped me out and got me out of the dealer in about 1 hour!!! That's a record. I really appreciated that cuz I hate waiting hours when I'm buying a car. So, I sent my friend Abby to him a few weeks later when she was looking for a new bmw and Jorge hooked her up!!! He gets 5 stars!

Daniel Fox is possibly the best person you could ever ask for when getting a new car. I just got my second BMW with him at Nick Alexander and he always goes above and beyond to make the experience an absolute pleasure, easy, and comfortable. Along with always being there afterwards to answer any questions or concerns along the way. He and the whole staff here truly care and make every aspect of it beyond impeccable.

The BEST dealership ever! I am on my 4th car from Nick Alexander BMW - Daniel Fox has helped me every time.

The Salesman Joe was very helpful, patient, and professional. Didn't buy anything but he answered all of my questions. Thank you. I hear their service department is awesome...

So I've been leasing at this dealer for more than 6yrs. I was unfortunately hit and my car was deemed a total loss. BMW financial helped me and I called Kyle who was amazing! He told me not to worry i could drive a new lease off the lot the same day. I fortunately save for lease down payments. I walked in and in 3 hours I was approved for a new lease, Kyle had straightened everything out with BMW financial before I arrived via uber. Yes payments do go up specially with the import fees and tax increases. But I can't put a value on my life. I walked away with only muscle pain after the collision. Driver pit maneuvered me and the car responded beautifully and I went to work right away. So my payment did increase a bit but kyle helped me out fast my insurance stayed the same (thankfully) ameriprise to the rescue. But overrall excellent customer service I will continue leasing here. I highly recommend Kyle he is attentive and really helps out. Christian the genius set up my car for phone, ipod, and went over the new features. Excellent team to work with. I was very impressed. Thanks Kyle!

Nick Alexander Imports is the most amazing dealership to go to. I frequently visit the mini Cooper side of Nick Alexander Imports and every single time the services has been outstanding. It's like walking into an Apple store for your mini. The service is incredible. I recommend going to this dealership over any other.

James Piper, Henry Gelb and Maria Gomez are the BEST in the business! They could not be more helpful and professional!

Great Service from John Won. He was so helpful in finding the right vehicle I wanted. Always quick to follow up on questions whether through email or text. I would recommend 100%.

I love this place the customer service is awesome I was told things that I didn't know about my car without me even asking and im very thankful for that excellent excellent excellent I did not experience this at McKenna BMW which I wont be going to anymore. I will keep bringing my baby to get serviced here all the time.

Worst service I've received in my life. I had an appointment at 10am. I arrived at 9:50 and was told to go to the waiting room. Waited 40 minutes until I decided it was time to go. Ask the front desk for my key and when the rep was contacted he said " your appointment is at 10:40 do you still want us to service your car or do you want to reschedule" my reply was no I had my appointment at 10. No apology, what kind of customer service is that. I have gotten my Honda and Infiniti cars service and have never experience this kind of service. It's my first BMW and probably my last. It might be the ultimate drriving machine but if the service it's not there they've lost a customer.

I wanted to tell everyone how Amazing Marcos Lopez is, he came to leave all paperwork around 11PM at night, because that was the only time my husband had time to take delivery of the car. Thank you Alexander BMW for your commitment to customer SATISFACTION!

I called 4 time trying to get a price an nobody can help they keep forwarding my car an the girl just rude

Nick Alexander is the best of the best! I was given the opportunity to drive a 2015 328 and I am very satisfied with that!

We had the best car-buying experience of our lifetime. Daniel Fox was perfect: professional, helpful, and so easy to deal with. The whole process was a pleasure, from the moment we arrived in the beautiful showroom and ordered our car, to the moment when we drove off in it. Daniel answered every question we had, helped us make a decision on every detail, and provided world-class customer service. A big thank you to him and the entire team at Nick Alexander BMW.

I bought a 2015 BMW 325 XDrive from Nick Alexander BMW. I live in Oregon, so this was an out of state purchase for me.

I want to begin by stating I worked with a guy under the name of Jagger Dior. In the beginning it was going well, and he seemed to be helpful in assisting my needs. Within a few days I saw a different side to him that I did not appreciate. Jagger lied to me, and was completely un transparent with me. He was telling me his company (Nick Alexander BMW) hires a third party company to assist with out of state DMV fees. He quoted me a total of $557 dollars for title and registration, and an additional $120 VRT fee for the third company to do my paperwork. I was blown away and knew he was lying to me. I did my research (thankfully) and I called Oregon Business Regulations, and DMV in Oregon and they stated to me that was totally incorrect, and to be very careful because I was definitely being lied to. DMV in Oregon told me Dealership should not be charging me any DMV fees at all because that was something I had to do in Oregon since I reside here. I even went further and I called every BMW in California and told them my situation. They said that was insane and to not fall into that trap because I was an Oregon resident and should not be paying any DMV fees to dealership. I called Jagger to explain and he still refused to follow through. I also called California DMV and they told me there was no reason that dealership should be charging me my Oregon DMV fees. Jagger still did not agree. I was blown away by his behavior.

I didn't stop though. I called their office again and spoke to another salesperson (Jessica Espinoza) and I explained to her my situation. She asked her Manager (Ruben Espinoza) just to make sure her answer was indeed correct... She said, "Adriana, if you are out of state we won't charge you any DMV fees because you don't live in California, we would only charge you for your car." I also asked her if she had third party fees, and she said no. I knew then Jagger definitely had lied to me! I really appreciated Jessica, and Ruben's sincerity with me!

I had mixed emotions about going to Nick Alexander BMW due to my bad experience with Jagger, but something told me to do it anyway because I was in love with this particular car.

I ended up asking for Jessica Espinoza as I went in. I told her I had spoken to her on the phone, and that I was not wanting to deal with Jagger at ALL! She was great from the get go! She was patient, nice, and very transparent/honest with me. I def. recommend her to anyone who wants to buy a car at Nick Alexander BMW. She made my experience better. Ruben was great too! She was also able to get me a better deal than Jagger so I thank Jessica and Ruben for that!

I still have not received my BMW since it's being auto transported but I can't wait to get it!

I want to thank the genius that helped us out too and the person who helped with our paperwork!

Word of advice to everyone before buying a car at a dealership though: PLEASE do you own research. I'm so thankful I did. I'm also thankful I ran into good people here at the end!

Advice if at all possible to Nick Alexander BMW with all do respect: please retrain Jagger Dior so another person won't experience what I had to go through in the beginning.

Respectfully,

Adriana Munoz

Last year I found out what a difference in quality service when I purchased my vehicle here instead of my previous BMW dealer. This year I had an issue where I walked in without an appointment, I explained my situation, and they took care of me with the highest standard. Employees like Jonathan Aragon are truly what makes this dealer a 5 star rating and BMW dealer that I would recommend.

Jorge Martinez is really committed to make sure customers are satisfied with their vehicle purchase. He is very professional and understands how to put a deal together that met my needs! Highly recommend him and Nick Alexander BMW.

Great service! They were very polite and made sure everything was A Okay with my vehicle.

Irvin fonseca took very good care of me . Very polite and respectful sales person. Very happy

Kyle was very helpful and look forward to working with him in the future:)

Julie and Shane are great, excellent customer service!

It s always a pleasure working with the Alexander BMW crew! A special thanks to Edgar Manzanares who made the entire process convenient and seamless. He truly knows BMW s inside and out and will get you into the right car at a great price. Thanks Edgar!

I just leased an X4 from Nick Alexander. Manny, who was the internet manager was truly a professional and very authentic. I am so lucky I came across just an amazing sales manager. He listened to what I wanted and at the price I wanted and made it happen for me. No games. I was in and out of there in less than 3 hours with my New X4 M40i. I definitely had a pleasant experience and will be going back to Nick Alexander for my next car purchase or lease. Also Christian, who was the support staff was wonderful at helping me set up all the cool features my car has to offer. Everyone there was great!!! Because of this, BMW has a loyal customer for life!

The best of the best experience BMW
Service by Paul Brewer

James listened to my needs and found me the perfect fit in terms of performance and cost. I was referred to him by another friend and I'm happy that I've listened. Thank you James

I was late for work and the team stepped it up a notched to handle the paperwork as fast as they can. The maintenance is fantastic and they really pride themselves in giving the best convenient to their customer with the best satisfactory result.

Ultimate Car backed by Ultimate Service Department!

we have been leasing at nick alexander for over 10 years from John Won and always have the best experience! Highly recommend John and Nick Alexander!

first of all, this guy Joey is super cool. he can find the right car for you all you can ask he is always there specially if you are a first time buyer.

I always have a great experience when I bring my mini in for maintenance. Recently, my battery went dead and they replaced it free of charge. Ivan was my service rep and he was very helpful. My lease ends in a few months and I'm looking forward to getting another one!

Jonathan took me in on a busy Friday and had my car ready and washed ready for the weekend in less than 1 1/2 , he was funny

They are the best,they told me everything I want to know. They are very friendly and they gave me very good deal. Specially John,he took good care of us very well. I highly recommend everyone go buy the car from him. Also Ali, he's very nice person, he took care of everything for me smoothly, thank you John And Ali,your guys are the best.

Went in to the dealership, knew exactly what I wanted. Knew exactly how much I wanted to put down & within no time I was able to drive off the lot in my brand new 2020 X1! Thank you Kyle Rancourt !!!! Excellent service. He went above and beyond!!!!!

If you re looking for a BMW in LA, check out Nick Alexander. I ve been coming here for years and have never had a bad experience. Manny was able to help me find exactly what I was looking for in my new car. The buying process was straight forward from the start. Excellent customer service!

This would have been a five star review but...
I had such a good experience when i leased my car so I thought we give service a try. I tried to book a pick service but that was about a three week wait. So I scheduled to bring the car in with a loaner vehicle. The experience at drop off was great, smooth and quick. The service guy calls me the following day and said the car was ready for pick up. When I arrived, I was told it would be 10-15 minutes more and the car will be pulled up because they are washing the car. The 10-15 minutes turn into 1 hour. When they finally pulled the car up, it looked like it just went through a drive through car wash. How did that take an hour? What were they doing? Well that hour of waiting turned into a very long drive home because by the time I got out of there it was rush hour traffic. So I would suggest to make sure your car is ready for pickup before heading over.

The absolute best experience I've ever had purchasing a car! Because I was purchasing from out-of-state, it was a little bit more difficult. The Sales Manager, James Piper, kept in constant communication with me throughout the whole process. Since there was another interested buyer that wanted it in northern California, he expedited everything very quickly with the financing department and arranged for my purchase over the phone in order to seal the deal. He had to jump through quite a few hoops but mission accomplished! Once I arrived in California he rolled out the red carpet, swept me into financing to quickly sign everything, had the car detailed so that you would have thought it was brand new, and spent over an hour making sure I knew how to operate everything before driving back. James was very upfront and honest; I never once felt like he was a pushy car sales guy. He's outstanding and so is the company that he works for. On top of it all .... I got a fantastic deal! Because of all of this, I will be sending them more happy clients. Thank you Nick Alexander and James Piper for making me so happy with my new BMW 535i!

Customer service at its best. All business should take lessons from how they treat their customers.

Can't praise enough about Nick Alexander BMW. I am on my 8th BMW and these guys are the best in customer service, pricing and making you feel part of a family. Ask for Jon Won, you can't go wrong, his professionalism, knowledge and excellent service and follow-up.

Excellent customer service from the front door to any of the departments inside. Everyone was so friendly and positive, it made you want to be there. Awesome experience!! Whenever I need anything for my vehicle, I will definitely be returning here. Job well done!!

Every-time i go in for service its always great. Eddie Cabrera is a big part of that great service. Keeps me update with all my concerns and questions about my 1 Series.

Thank you Daniel for the wonderful experience. My wife and I were looking for an M5 and were so excited to work with Daniel Fox again. While we were at the dealership test driving the M5, my wife fell in LOVE with the 750i on the showroom floor!! Daniel got us a great deal and even gave my wife the black BMW gym bag as a gift. Thank you for making our experience grey!!! 5 Stars!

I took my car in for service, Eddie was very friendly,knowledgeable. Great service..

My advisor Jonathan, Aragon is always so helpful , polite and clear with the process of my visits .

Great customer service!!! I was out the door on a new car in less then 2 hour.

Joe and Henry provided a great customer service. If you are in the market for a BMW, you won't be disappointed!
Thanks!

Julie Sanders is the bomb. Great friendly service and follow up. Thank you Julie!

Thank you very much at BMW and Joe Pinedo for they're amazing service. I love my new car and it's all thanks to Joe. I will definitely give him 5 stars

Service was excellent didn't have to wait long for the repairs, courtesy car wash was included so overall good experience

Joe pinedo client advisor at BMW, really helps his clients. He is really helps the client to understand the process. I would definitely recommend him.

Been going here for years and it's always a great experience. Jeffrey is the best!

Great Place of Service, Mr.Paul Brewer is the most Kindness good hearted soul that always help and find the best possible solution their is

I am very pleased with the service, I was able to schedule maintenance service same day and everyone was extremely friendly and helpful.

Beware Lease Return "Used Tire" Scam!

Ever worry what it's going to be like to return your car when the lease is up? Well, if you lease one from Nick Alexander BMW, you really should. Car dealers aren't known for ethics, but this one seems to have taken things to a new low.

After leasing a brand new 5 Series for 3 years, I arranged to bring it back to the dealer and followed all instructions. The car was in great shape, under its allotted mileage and returned 2 weeks early. I headed to the dealer and expected a quick drop off.

After all, BMW is all about luxury and customer experience, right?

When I arrived, I met the person in charge of inspections and she took a look at the car. After what I thought was a pleasant introduction, her tone turned serious and she started to tell me about how worn the tires are.
My response was essentially, "you mean the tires that you leased me for 3 years are worn about 3 years?"

Missing the point, she insisted that BMW would charge me $300/tire if I returned them in current condition. But wait! The inspector had a solution for the problem!

See where this is going? I should have.

The inspector explained that if I go to a specific "used tire dealer" (which, by the way, I can't believe is even a thing) I could replace the BMW tires with random shady tires and the inspector wouldn't charge me the fee. I reluctantly agreed and headed off as instructed.

When I met the owner of the tire shop, he already knew I had been sent by the inspector at Nick Alexander BMW. He quoted me $125/tire to put used tires on the car. When I asked if he could do better on price, he slipped and said "I have to give her 50%." Taken aback, I asked him to clarify. "Give who 50%?" He explained that he needs to kick back half of the cost of the used tires to someone at Nick Alexander BMW.

I was floored. I finally got it. Nick Alexander BMW says tires are bad. Dealer sends gullible customer to sketchy used tire shop. Used tire guy kicks half back to dealer. Gross!

I drove home in disbelief. After processing what I'd been subjected to, I tried to bring the situation back above board. I was disgusted and angry but ultimately I just wanted this off of my plate, so I contacted senior leadership at BMW. What followed was a series of denials and finger pointing but certainly no problem solving. I gave the car back as-is just to be done with it.

Today, I received a bill for $2,518.55 in the mail.

Not only did Nick Alexander BMW try to scam me into buying used tires for which they get a kickback, waste my time for almost an entire day, they then sent me an inconceivable bill that I'll now have to fight with some other branch of the bureaucracy.

Personally, I'm done with BMW forever. However, I'm writing this today in hope that I can spare others at least the pain of working with Nick Alexander BMW.

There are plenty of other dealers in Los Angeles. Avoid this one at all costs. Nick Alexander BMW may seem fine when you're leasing a new car but beware what they'll put you through at the end.

I too my car for oil change service last week at 8 am I request transportation, by two o clock I call more than4 times and nobody answered the phone I left 3 messages and they never call back by 4 o clock I took uber, when I get there they just give me the keys and and I found my car at the other end of the lot when I get inside I could not muve my car, the parking brake was all the way up it was not possible to unlock it, I have to call some body to ask for help. Terrible customer cervice.

They say buying a car is hard and it takes is a very long process, but Jessica made my experience easy, clear and happy. Extremely satisfied with your customer service. Definitely recommending my family and friends to go with Jessica. She gives you the best price and provides an amazing customer experience.
Thank you Jessica

I came in last night with my husband and were greeted by Daniel. He showed us two different X5 models which we really liked. Then we found a nice M Sport model that was REALLY nice. Daniel took us to his office and really made us feel comfortable with the lease pricing. He was patient and even showed me how to use all of my features until long after closing time. If you are looking for a new BMW, please see Daniel!! Thanks-Lili

Not the best dealer!

First I set up an appointment over the phone with one of the sellers, when I got there the seller wasn't there so someone else helped me out, we did the deal and when I was signing the paperwork I noticed that the interest was higher than what we had agreed so I told them and I had to come back next day to fix it, then they lost my Driver License after 2 days they found it and they sent it back to me by mail, to finish this the car I bough didn't come with floor mats, how is possible that a Certified Pre-owned car that cost more than $40k doesn't come with floor mats!! finally they gave me a set of floor mats. So well I think 3 stars is more than generous.

Nick's service is unmatched. My Service Advisor, Jeffrey Manarang, has personally handled my account for years. Not only is everything done correctly and quickly on my car, but the support service, from their warm greeting to great coffee to fresh, new loaner vehicles and the handshake good-bye, makes the entire experience a pleasure.

James and the team are pros. I got a great deal and they helped thru the process to make it easy for me to understand it and feel at home. THANK YOU GUYS!

So I had a fantastic experience with Cameron Soliman as my salesman! He made the process so smoothe and super easy, which was not an easy feat since I had been with Audi for the last 9 years!!! I didn t feel like I was being handled or pressured to buy anything. He listened to my exact wants and needs and DELIVERED! I was literally only there for 45mins before I was signed for my beautiful 2019 X6! Thank you Cameron for easing my anxiety and sadness for leaving Audi! You helped me make a FANTASTIC decision! Looking forward to working with you in the future.

John Won of Internet Sales team was fantastic. Found my car at great price. Responsive and quick. In and out to sign my lease in less than 20 minutes.

Exceptional service. They make buying a car enjoyable and easy.

I have been buying BMW's from Nick Alexander since 1997 and have continued ever since.. Joe Pinedo in sales has been amazing and the service has always been worth the drive. I honestly can't say enough about the excellent treatment I have received over the years ! I highly recommend the team they have, It's a pleasure to be apart of the Nick Alexander family!!!

Great job by Jorge Martinez! Wife and me went car shopping and could not find a great deal on a Certified Car. Jorge explained why Nick Alexander was th best and the price was even better!

Jorge was amazing to work with, he helped us with all of our questions and concerns! We had a great experience... definitely recommend working with Jorge to purchase and or lease your next car!