Netgear Review

I can't connect to wifi threw my phone or anything but has great signal

I have been a Netgear purchaser for years. Recently I've bought 2 Netgear Nighthawk R7000 Routers and been given a hard time about sending my POP (Proof of Purchase) even though I'd already received a confirmation email registering the one I was calling to get support for. As well, when I went into my account, It showed the product registered and eligible for all support, warranties, etc. What gives?! I was refused CS until I reuploaded my POP! The computer systems in the Middle East and the Philippines do not seem to be connected??

You want support? Netgear will give you 3 months (Yes, you read it correctly! THREE months). After that period you can't email, call them or chat with them. They'll just have other users answer your questions instead, in their "community". Real class there, dear folks at Netgear.

Having serious issues with arlo system and tech said they don't have permission to fix it yet. Do your research before buying at this point as I see lots of people complaining too!

Very rude people. Most of the workers spoke very loud.

Extremely unprofessional & unhelpful customer service. What a waste of time, money and effort. Get The Ring door camera instead of arlo

my husband bought us a Netgear WiFi VDSL/ADSL MODEM ROUTER 12/30/17 and had it installed in march 2018. my husband has passed resently . the Netgear modem router has been over heating and shuting down daily. sometimes 3-4 times a day for the last 5 months. I have called and called and called being sent from one place to another mostly out of the country with no luck. we paid over $250.00 for this modem/router and it will be out of warranty in December. I am down to one paycheck and adaughter in college and need this item to run ourcomputers ,phones and other things. all I want is for them to respond and take care of this problem NOW!!!! Netgears customer service is one of the worst I have ever had to deal with< their is NO customer service.

They have a Garbage Tech sitting in Phillipines who can hardly speak english. They talk in their sleep no supervisor is ever available and nobody return the phone call. They point blank tell their customers to take their business with some other company if they don't like netgear. I feel that netgear is trying to monopolize their product. someone needs to start a class action lawsuit against this company so they will understand meaning customer service and they should stand behind their garbage product they are selling

Without a doubt, the worst customer service. Netgear HATES its customers. Seriously, shop elsewhere.

I have a difficult time leaving terrible reviews, but your customer service staff deserve it.

I'll be taking my hardware business to Motorola and Asus, as this company offers very little support and service for their products once they leave the shelves.

daeser1 is exactly correct. The router I purchased did not work right from the start and their middle-Eastern tech support guy was both rude and tried to charge me for service on a brand new product! I did get it functioning a couple of days later and it worked fantastically for a while. Now here we are again less than FIVE MONTHS later and the router is dead. Netgear again will only provide support if I pay for it! Don't waste your money on this joke of a company.

I purchased four (4) Netgear KWGR614 routers and a FS116 16-port switch for my home uses. I never have had so many problems creating a network in my life. I took my reliable LinkSys system out to upgrade and had problems from the start. The installation disc took hours to install and ultimately got in a loop where it created three (3) separate networks. The switch completely shutdown my network. I took three days of contacting technical support and trial-and-error to finally ditch the entire system. I put my LinkSys back in and was up in seconds. Keep your hardware. My Netgear is in the recycle bin.

I I bought Arlo Pro Security Cameras and I have a 1 year warranty. That warranty is a joke. The cameras are a joke. I have 2 out of 4 that don't work. They don't detect motion well and should at 23 feet. I have placed many calls and spent hours on the phone with them. No money back at all! Only replacements. But the replacements are coming while I am in another state. They said they would come before I left but they lied. Now I will not have any security for my home while I'm away. The cameras will be dropped off at my doorstep with nobody home for 6 weeks. This company is a rip off when it comes to their cameras. Don't buy any Arlo cameras. You will be sorry.

Sept. 6, 2017 Still dealing with Arlo security. Its unbelievable how they dont communicate within the company. So I am dealing with reps that dont know what is going on. I have to send copies of my conversations with other reps. They still want me to pay them for cameras I cannot send back because Im in another state. I have no security at my home while Im gone because they sent the replacement cameras after I left town. They are the poorest camera security company ever. They have a no money back company policy and no matter how many problems you have with them they wont break it. So you are stuck with bad cameras. Customer service is a joke. Just warning you. I now have to buy another system when I get home.

Over thirty days of calls no resultation of RMA 3585068
Four case # canceled by your " EXCELLENT SUPPORT STAFF "
Perhaps someone my WISH to check on your India , Support Staff.

no service unless I purchase phone support refusal to replace product still under warranty!!!!! I have recommended that my company refrain from purchasing any more products of the netgear brand. Our clients whom pay monthly fee are unable to have constant WiFi due to defective product.

The products are junk. The support was useless. Unfortunately I am stuck and can't make a return.

Netger causes your internet to fail when they update their software and only will assist to get you back on line if you pay them. What kind of a company is this to hold you hostage for getting on line unless you pay their ransom, after you have already paid to buy their product.

Tec support asked to log in remotely to my computer, then when I said not he cussed me out!!

I had a Nighthawk AC1900 Smart WiFi Router(R7000). The product itself got a great rating on Amazon. Unfortunately bought the router at Target and lost reciet. Wish I had bought it on Amazon since it's easy to return with them. The router worked at first fine. Then started to have intermittent issues. I bought a new Comcast modem, called Comcast thinking it was a Comcast issue. No issue with them they said. I bought a new power adapter thinking might be a bad power adapter. That didn't do it. Had an old router. The old router worked fine so that verifies it's a bad router. Called their customer support. They won't help you without charging you if your purchase is older than 3 months. I at last got to a human. They guy said since it was intermittent he said to call back if it stopped working. He had to follow procedure. Next day same issues and had to call again. A lady realized it's a bad router and agreed to replace it. I wait a month no router. Called a third time. They say you have to send the defective router first then they will send a new one. Plus they wanted me to pay for shipping to send their defective router back to them. I said I'm not going to pay shipping. Im going to buy the same router on Amazon then send this one back. The guy "puts me on hold to talk to manager". Then says he will replace the router without charging shipping. Netgear I think you should.

1. Change your return policy. If your products are defective it should be as easy as possible for customers to return them.

2. Customers should not have to pay to ship your defective products back to you. They should NOT have to pay to get help on defective products less than a year.

You might have good engineers that make good products but your customer service department is terrible. I had a Google Nest that had a problem not long ago. Google compared to your guys they are SO much better. If you want your company to be successful you need to IMPROVE otherwise Google WiFi or other competitors will take customers away. What a waste of time I have spent on this with all the calls and time all for a 150 dollar router and I'm still having issues until the new one gets here. I'm not very happy with you guys. I think I'm going to think twice about all Netgear products in the future. Also I'm a computer IT tech and will always tell customers my experience if people ask me me which companies are good. I think I'm just going to recommend Google WiFi instead to customers. Alright my rant is over. Take my thoughts or not. I remember 15 years ago getting my first Netgear router. I would just say try to improve as a company. Good luck, take care.

This company is the worst! The support is THERE IS NO SUPPORT! Oh and we got their Vault backup service. What a joke! This backup data is vital to our company and it did not work for 1 year! There Vault support is ONLY VIA EMAIL!!! We where refused when asked to speak to a human considering we have had soooo many issues of it not working. They told us NO ONE SPEAKS TO VAULT SUPPORT, NOT EVER employees at net gear. Vault backup service is owned by net gear!!! And worst of all! We paid $400 for 3 year support! Run from this product and company. It is obvious this company has the worst management in the world! I also hope companies like this fail that way consumers are not ripped off anymore!

This is the worst company I have ever needed to attempt to work with. Router failed and we had to pay to get a new one shipped to us. When we called for assistance in changing Wifi, they said that we were out of warranty on our new machine. Customers Beware!!!!! Unless you want endless frustration and failure of your product, choose another brand. Also BEWARE of seeking assistance online. The first sites or two are run by hackers.

My company have used Netgear for several years and finally regret of giving them a chance to fulfill our business needs. Maybe it's time to take them to a lawsuit since they will no longer honor any warranty, whether it's new or used for less than a year; turns out that it's defective and no longer works properly.

We have bought several NetGear products on September of 2016 (introduced by a sales representative who stopped by at our office), turns out that after a few usage, the products shutdown without notice and the power blinks on and off. When referenced to the sales and technical support department for help, all the representatives reject the warranty and states that 2-years have ended and the warranty is off.

We have even provided the receipt of purchase and the install date, NetGear still denies and will not honor a manufacturer warranty that is advertised on their website and packaging box of 2-years.

This has been a handful of times you all had shut us down. Maybe it's time for us to shut you down or place your company name on New York Times for false advertisement! Good luck in court.

They want money just to help out, they are no more than scam artists. They make money off of forcing you to continue for their service. Absolutely worthless company. They wanted 90 dollars just to talk to the cable company. You will burn, I promise.

2/29/29- a couple of years ago I bought a R6250 WiFi router. Is has a disappointment from the beginning. I was replacing an older Wifi router and thought the 5Ghz would be better. It s never lived up to the hype. Today, I downloaded the latest Firmware Version and now my WIFI does not work, at all. The Ethernet connections still work. All of my WiFi devices (laptop, iPhone, PS4, Rocku etc.) fail to authenticate the password. I temporarily disabled the login password and my devices still failed to connect. I contacted customer support, but they would not provide support because I was outside one year from purchase

Thanks Netgear! You screw up my router, but expect me to pay for you to fix it. I m done Netgear - never again!!

worst support ever spent over 2 hours on the phone to get nothing done friday. they don't even have people who speak understandable english. on friday they repeatedly put me on hold 5 different times due to an office party that i could clearly hear in the background. every time they transferred me i had to start all over as none of the people who transferred me actually gave any information to the next rep. then today i get a call from a 7th person who told me nothing was done on friday and he was going to help me. however that person did not bother to actually open either of the tickets 41079243 or 41078985 and read then before calling me. they have left me without a computer network switch for 4 days now and say i might or might not have the replacement on tuesday and there own records do not show what power supply they ship with a new gs116pp. as the owner of a voip company who installs 3-8 netgear switches i week all i can say is this is the last time i ever buy or recommend netgear switches to anyone as there support "SUCKS" i also left 3 messages for the switchboard operator and spoke with a nice salesman who has going to have his sales manager call me however that did not happen either. worst support ever and i deal with Comcast and AT&T daily

Your Tech Support in India... Is the worst I have ever seen. They keep running you through the same steps and changing irreverent numbers in the modem and tell you it is solved. I believe this is a tactic to just get you to go away. You cannot even get to a supervisor or level 2 or higher support. During my call to YOUR Technical support in INDIA HUNG UP on me because they said that they had DONE EVERYTHING THEY CAN AND THAT THE MODEM IS NOT FAULTY. They blamed it on the internet provider Xfinity. The modem shuts down and disappears from my list of devices on my laptop. So how can this be the internet providers problem? YOUR tech support refused to help me. Please have someone contact me from Corporate Offices in San Jose CA. I need a new modem. i have been told form Frys Electronics that many people are have problems with this modem.

Worst customer support ever. Router and modem just purchased today and cant get either to work. Tech support has me on hold for nearly 1 hour. Last tech support call, Indian accent so thick I couldn't understand a word.

Horrible, Google said this customer support was in America, but it is India and they are the worst. Even this agents in India say that there is no customer support America.

I would give no stars but I am forced to give one I guess. The customer service is horrible I have a piece of faulty equipment under warranty and Cannot get it replaced. I have called so many times no one understands me and when they do you are transferred to wait a hour on hold. Managers are non existent so don t bother asking for one no one will give employee numbers not even there name . Sad service if I had stock in this company I would sell it right away as it is going to sink.

After the Arlo camera system was highly recommended by a friend, I purchased a set of 3 cameras. I then purchased a smart subscription to customize the alerts I was receiving (otherwise you get thousands of alerts a day). I have had repeated trouble with one of the cameras going offline and spent several hours on the phone with tech support to get that issue resolved multiple times. When it was finally resolved, the paid smart subscription stopped working on the same camera. I called tech support numerous times over the last 8 weeks or so to resolve this issue and kept being told that my case was being escalated and someone would have to call me back to resolve the issue and that I would be issued a credit/refund for the service I was being charged for that wasn't working. I never received a phone call back or a credit to my account. This morning I called and finally was able to speak to a supervisor. She was able to get the camera working again after re-enrolling me in the subscription, but has stated the company will not refund me or credit my account for the last several weeks, even though it was clearly documented that it hasn't been working that entire time. I asked to speak to the billing department and was told no - they are an internal department only and had already decided that I would not be refunded.
The customer service from this company is deplorable and the act of charging a customer for a service that does not work is fraudulent. It's truly unfortunate because the cameras themselves seem to be a quality product when they do work correctly.

Zero zero very poor customer service they never call back when phone got disconnected they can t fix anything behind reporting your device and take ur email and phone number they have very poor English.

Worst Customer Support Experience!!! Do not buy!! I tried to cancel an order made with the online Netgear store. After 90 minutes in queue I was told they couldn't cancel my order but that I would have to contact them for an RMA after I received it. After receiving it I have sent them emails requesting an RMA and have been in phone queue for one hours and the agent who answers my call transfers me to another agent for another hour long queue. That agent then drops my call.

Own an R6300v2 and can't get anything out of Netgear whether their new Orbi product will extend my R6300

Don't even know where to start; I called customer service and was transferred around to 3 representatives and I couldn't understand any of them because of their accents. I spent an hour on the phone and all that I needed to do was hold the WiFi button a little longer. My phone call was basically the stereotypical customer service call that you hear horror stories about. DON'T use Netgear. For anything.

Did a Genie upgrade and am now unable to access my R6300 router settings, called support who wanted to charge me to fix what the upgrade did. Router still works but I can't change anything.

Very upsetting when you call and sent over seas for help, on the phone for over a hour! Rep sounds like a computer will only read for a script and not explain anything ! On going issue with your Arlo system with no signal all over your website for 6 months and your rep tells me I'm lying advise me to screen shot the post and send in until then nothing can be done , asked to speak with a manager and is sent to javen employee number 46234 explain to him what the issue is 45 min late and advises he has to send it to a manager , ARE YOU KIDDING ME !!! Will never buy netgear again , advise cameras must be with in 20 feet direct view of the box or will not work as designed , but you show on your website up too 300 feet!

Router failed to connect to Wired CAT 6 computer, NO fix's worked, Called 888 number, my internet was down due to the router not working with computer, I tell them this and that I am an IT owner and would like to see if the issue could be resolved before I gave them the serial number, first agent stuck me on hold for 10 mins, second refused to allow me to talk to a supervisor without giving the serial number, said it was to determine if it was eligiable for the free support????
A device less than 24 hours old not covered???
Blackhawk R6700

NetGear does not provide tech support for products(AirCards) furnished to cellular providers(AT&T). I have a NetGear AirCard 815S with a battery ready to explode, they referred me back to AT&T for replacement. The Tech Support Agent calmly informed me this is a 'career product' and is not supported by the manufacturer. This manufacturer does not care about consumer safety, BUYER BEWARE!

ZERO PRODUCT SUPPORT. I've opened multiple tech support cases and spent over 10 hours on hold, two weeks later I have not received any help and had to learn how to solve the problems on my own. On multiple occassions I called tech support and spent hours on hold just to be told I need to be transferred to someone who specializes in my device, then placed on a transfer hold for hours just to be transferred to the wrong person and asked to be placed on hold again until hours later I hang up.. every case I've open has been closed by them as being beyond their expertise, which is laughable because no one ever attempted to trouble shoot the problem with me.. they never follow up by email or by phone if you are disconnected or your issue remains unresolved, they simply close your case without contacting you and you have to open a new one each time they close it artificially.. NETGEAR SHOULD BE ASHAMED and fire all of their customer support staff and start fresh..

This origional comment was from
Submitted: Mon, February 16, 2015 Updated: Mon, February 16, 2015
Reported By: R. Perdue LAKEWOOD Colorado

And its a exactly the same of what happened to me to a T...
Your aweful. Mine was for a ex6150 extender yet same story....

See Below.
I bought a wifi extneder (netgear model N300) from bestbuy. Followed the instructions which ended up with having to go to a website (acquired from the printed instructions) which doesn't exist, but, voila! a number to call (first flag - website doesn't exist). Called the number and of course I get a tech "support" person obviously in some loud sweatshop in India.

This person, whom I can barely understand, suddenly needs to access my computer remotely to figure out why the wifi extender won't be recognized on my network. Downloading the remote software I begin watching what he's doing on my screen. I notice he's getting into stuff that doesn't have anything to do with figuring out my network configuration. Suddenly, (the next flag) he asks me how many devices I have connected and starts "showing" me that I have 30 devices connected to MY network and says I have a network security breach. Then he goes to my task manager/processes, saying there are many trojans stealing my information.

Not being a noob on the computer, I notice he's actually showing me a system file (which, of course, can't be deleted) as he tries to "delete" it "proving" that it's a trojan that can only be deleted "professionally." Then (and I'm not sure how he pulled this off) he shows me the performance graph where my cpu usage is taching between 75 - 100% saying that is all the viruses using my computer's cpu and memory stating my computer will be crashing soon. Funny, after i deleted the remote tool my cpu usage went back to a normal 30%!

Then came the hook - for $250, I can get him and another "tech" to "clean-up" my computer and also install a lifetime network firewall AND that my extneder could NOT be set up without these other services being done first. I told him he was full of BS - funny how all my other devices are connected on my network but, according to this character, cannot connect the extender because of all the "debilitating" traffic. I just hung-up, deleted the remote session and found a different solution.

NETGEAR really needs to take responsibilty for this obvious scam being perpetrated right out of THEIR own products!!

(I AGREE) YOU HAVE NO CONTROL OF SUPPORT WITH IN YOUR COMPANY> OUT SOURCED GARBAGE. Definite Scam

For a browsing or networking need, one is prone to relay on good speed, better get good devices but not from netgear, as they are likely to speed up your rear!

Netgear/Gearhead is horrible, my netgear router had problems called and told for a one year contract of $139.99 they could fix my router after 3 calls within 2 hours and 5 emails nothing has been taken care of. NO response for anyone don t waste you money they do not back the product and take you money and run.

Regarding Arlo app and tech support.
Broken app since March 26th 2018
Tech support less than helpful.
No follow through of promises to contact within 24 hours. Have been upgraded to next level of support three times no I am on level two lol.
App broken on pixel 2 xl and Nexus 6p
App starts then stops as it is loading up cameras, 10-13 seconds in.
240 hours have gone by with Arlo tech support.....doing nothing.
If anybody from Netgear happens to read this here is the case number maybe you can save a long time customer.
#29917086

THIS CUSTOMER SERVICE WAS THE WORST EVER IN MY LIFE! he asked me to pay $50 a month for 3 months for trouble shooting problem . What is this service? I WOULD GIVE IT A 0 STAR RATING IF THAT WAS AN OPTION! We called Spectrum and they helped us for FREE and in 10 mins! NEVER AGAIN NETGEAR.

Netgear is a San Jose based company which exploits its users. It offers 90 day free customer support. Around the 100 day mark your device will begin to fail. When you call, you will quickly realize that a man from India wants your credit card number before he addresses your problems. Netgear REFUSED to help me even though I've purchased numerous netgear products (modems, routers, extenders). I will never buy another netgear product.

I was on hold with tech support for an hour and 15 minutes only to be told that I got the wrong department and I need to be on hold again for the other department. I'll never buy Netgear products again!

The ABSOLUTE WORST customer service I've ever experienced in over 50 years! Not only was he not helpful, and couldn't figure out what was wrong, but after I told him I would not give him, nor anyone else, access to remote into my computer, he got angry and told me that I shouldn't have called him, and was a bother to him. Thanks for nothing Netgear... won't buy your brand ever again.

The absolute worst!!! DO NOT BUY IF YOU CARE ABOUT SUPPORT AT ALL!! Phone number IN THE BOX sends you to fee based?? Have your credit card ready?? Then hold forever and get transferred to someone you can't understand on a faulty phone line..

WHAT A JOKE!!!

After the 90 day free support, forget it. If you have an issue, its way cheaper to buy a new router than purchase a new 2 year service agreement. What a joke. How do you expect repeat customers??

Does not respond to concerns. Customer service needs an amber alert.

Received a very disturbing message on Saturday May 26th, 2018 at 5:50am(est), stating:

Dear Arlo Customer,

We have recently observed suspicious activity potentially impacting Arlo accounts. We take the privacy and security of your account and personal information very seriously and have initiated an investigation into the suspicious activity. From our initial investigation, it appears that attackers may be using credentials obtained from an unknown third-party in an attempt to gain unauthorized access to Arlo accounts. At this stage, we have no reason to believe that our own systems have been impacted.

As a precautionary measure, we are recommending that all Arlo customers change their Arlo account password immediately.

This continues on by explaining how to change your password for both Apple and Android devices.

They then continue to state that they take our privacy very seriously and apologize for any inconvenience that this may have caused any of us.

They are also continuing to investigate the matter and will provide updates as necessary via their website.

The Arlo Team

Since I received this most disturbing notice I have already encountered 3 negative experiences and have informed the retailer who sold me this product.
The retailer thus far has replaced batteries that have been 70% and within an hour have dropped down to 14%.
They, the store at which I purchased my Arlo product, have also replaced 2 Arlo cameras as well as 8 more batteries for me, which now totals 12 batteries in total.

This evening, or rather early am, I received my second notice for my Arlo batteries being tired and this time in a brand new camera and in a different position the % of the batteries in one camera dropped from 76% to 6% in the course of a couple hours.

I had just exchanged the cameras on Tuesday May 29th, 2018 and I am writing this now at 4:15am, eastern standard time, I will inform the retailer again in approximately 6 hours when they open Thursday morning. This will be the fourth time that I will be contacting them since receiving that first message regarding suspicious activity and that message was promptly followed by my second message from Arlo stating that one of my cameras was tired and had been drained of most of its power.
I ve also encountered suspicious activity of my own in which I was leaving my premises and within 1 minute of my departure and arming of my Arlo system, I received approximately 6, perhaps even more alerts and notifications from the Arlo Support Team stating that one of my cameras was detecting activity.
I received this same message every 30 seconds until I finally disarmed my Arlo system remotely.

Tomorrow, I will have no choice but to inform the retailer once again, for the fourth time that I ve experienced suspicious and unexplainable activity from my Arlo system.
However, this product that I purchased is still under the manufacturer s warranty, that bring Netgear, I additionally purchased an additional 3 year warranty from my retailer.

My retailer never received a message regarding the suspicious and malicious activity that I received, nor did any of the other clients that had also purchased Arlo products due to my referral of them.

From what I ve read and seen so far Netgear and Arlo have the lowest customer service that I have ever heard about. I am extremely disappointed with these facts at the moment and will discuss these issues with the top management of the extremely large retail chain in which I purchased my product.

I am also a very good customer of Apple products and have seen Arlo products sold in their stores. In fact, I have a meeting with The Apply Consultants Network tomorrow at 12:30pm for another reason entirely but will most definitely mention my experience with Arlo with them as well, and I am most certain that between Apple and the other large retail chain, that I will not mention at this moment, we will most certainly find a resolution for this problem and this severe lack of customer service and support.

Darren Cohen

I have registered equipment on their site and am looking for simple warranty information to be able to talk to customer service and get an RMA as instructed. They say you will need to contact them but don't provide contact info. After calling the 800 number and being rerouted to the operator, I got a message that the operator was busy in another call and that I needed to leave a message. A message for an operator??

Verlyn left me on hold for 1 hour. Total of 3 hours on hold between Verlyn, Vince and John. I will now be returning $10,000 worth of equipment and canceling 4 other sites with Netgear equipment POs so thats about $65,000 total.

Netgear customer service is the worst ever. I bought a "NETGEAR - Orbi AC3000 Tri-Band Mesh Wi-Fi System (2-pack)" from Apple retail store. However Orbi stopped work at all after 3 months. I spent about a week to debug the issue with posts online. Issue is not solved. I called customer service, I spent more than 1 hour with the customer support. And they didn't solve the issue at all. Eventually they mentioned I can replace the device with case number at Apple Store. However, when I get the apple store, they are not responsible for 3rd party products replacement. I called NETGEAR again. This time, customer support said "Apple is not authorized retailer", so the manufacture cannot do the replacement at all. I talked to customer support manager, and got same result. Then I spoke to Apple retail's manager, and he also questioned NETGEAR customer service that "As you can see, Apple website lists your Orbi product, are you saying all customer who bought this will not have the 1 year warranty?" The answer we got from NETGEAR customer support is "YES. You can email customer service to request Authorized retailer".

Eventually I cannot get any replacement with NETGEAR, I'm going to escalate this issue with more and more social platform, and let people aware of this issue. In addition, it's interesting to know that ANYONE can email to NETGEAR customer support to add yourself as an Authorized Retailer!!!!

The more important thing is that NETGEAR products are not reliable at all, both software and hardware. Please do research before any purchase. That's the lesson I got from NETGEAR. Thanks for asking me stay away from NETGEAR! Remember, you may not get any replacement/refund for manufacture responsible broken NETGEAR devices!

Worst customer service ever. Been trying for days to fix problem with wifi on router. Can barely understand the people. There is never a manager available. Keep getting transferred and put on hold. Finally was able to get return authorization for product but have to pay shipping to send it back when it is still covered under warranty. The US number gets rerouted to overseas which is ridiculous.

I am using a Netgear router and extender, it works great. I called the customer service, it was really hassle free.

If you have a choice, do not buy a Netgear router. Once the warranty period is over they try to skin you for as much as possible and do not care about servicing you as a customer.

I have a Netgear N750 router which I purchased fairly recently. I was running an ATT microcell tower off it and suddenly the tower stopped connecting my phone. I got a new tower but the same problem occurred. ATT support spent a lot of time with me and concluded that a port on the router was not allowing access and they suggested calling netgear support. First the support person told me that I must have purchased the unit a long time ago based on the manufacture date, but I believe that I purchased it within the 90 free service period. I then explained that I did not think there was a defect in the product, I just needed help to guide me in the process of opening the port. She told me that she could only help if I paid for the service. I asked to speak to a supervisor and was put on hold for over 20 minutes till I gave up. Then I realized, I can probably fix the problem by replacing the router with a Linksys router and never have to deal with Netgear again. So that is what I plan to do tomorrow, and I will donate the router to a charity which hopefully will put it to good use without encountering the problem with the port. I do not recommend purchasing any Netgear products based on this experience.

Abhorrent customer service. It s already been stated below, but their customer support will not help with anything after the initial 90 days of purchase unless you pay $90-$230 for their support packages. My Netgear modem randomly reconfigured after an internet outage, and would have likely taken just a couple minutes to fix by someone with the slightest technical inclination. The truly frustrating thing is the person I spoke with refused to transfer me to someone above him to try and get things sorted out. And now I see there s no way to email customer support directly, or file a complaint. I did get an email to rate the person on the phone, but UNSURPRISINGLY, there s no way to actually type in any of my own input! You have to select one of the few generic statements they provide. Clearly, they don t actually have any interest in helping, or growing as a company based off feedback given by customers! So, if I m faced between paying $90 for 6 months of help knowing I can go 3 years without an issue since the product itself is good or using that money to buy a modem with a company that provides better customer service, it s a no-brainer I m going with a different company.

45 day old R6400 router won't connect to one particular IP address to our cPanel; but direct connect through the modem works fine. After speaking with Bangladesh it was clear the poor fellow did not get the problem. He even asked me what I needed to access the cPanel to our website for. Finally he said if he didn't know anything he could not help me. I concluded he did not know anything and hung-up in frustration. I'll take the device back and get a different brand; NEVER a NetGear again.