This past summer I found out I had PAD. I am diabetic and the blockage was substantial behind my right knee, to make things worse some years ago I had bilateral knee surgery which made a more difficult surgery. I was very worried to say the least, BUT I can not express the quality and professionalism I received especially from the surgeon and his team who took such great care of me and also from the nursing staff.
The nursing staff ran around logging in information all day and night. The bathroom was disgusting and the room was never cleaned. The sheets were never changed and I was told to get up and walk around but the floors were so disgusting and no body had socks or food . I my doctor tells me to go there again I will have to say no for my health.
Worst hospital ever. Understaffed nurses, 1 per 12 people? Really bad. I wrote letters almost every night while my mom was dying in there, because I would arrive to see that they hadn't fed her, and it had been hours since her food was sitting there (she had diabetes too!!!) Just awful, go spend your money at ANY OTHER PLACE.
Got me out of the waiting room quickly and saw a bone doctor way faster than my previous trip to a different hospital with a broken bone
Cant say enough good things about this hospital. Everyone from the drs to the maintenance workers treated my dad with respect, gentleness, expertise and even love. Nothing rushed. Everything explained clealry. And my dad is doing much better than the day he came in. Everyone was very nice and everyone greeted me with a smile. The amenities here are also top notch. Anthony, Marissa, Vilma, Joanna, Steven, Belinda, and everyone in BBR 2 was awesome. Thank you!
Friendly Staff!!!! They took care of my daughter from the induction until the cesarean until she left!! Everyone in Labor and delivery and the Post Partum floor were excellent!!!! Rooms were great....and the view even better!!! Thank You Thank You!!! The Schley Family
Surgery they didn't kill me but freehold was better
This place did an amazing job taking care of my newborn son, Nurse Simone was a great help as well as many other nurses.
During a visit to the ER I was told I had to pay a certain amount in the ER because of my high deductible insurance plan. I used an FSA card to pay that amount which turned out to be $521.00 too much. That was almost 5 months ago and the hospital is not refunding my money. I have called 6 times and tried to escalate the situation and I keep getting told that it has to be approved. The money needs to go back to my FSA account which is not affected because of this. I am getting nowhere and getting the run around
This place was absolutely horrible to my family member. She voluntarily checked herself in for rehab and they left her alone with no treatment for days.
Never again security guard are rude. VP needs to take action I will giv meridian my business.
It's a hospital nothing special just a hospital however it is part of Robert Wood Johnson Barnabas health so that is a plus
Where do I begin? The Billing Department provided by RWJBarnabas Health, the health care company that owns and operates Monmouth Medical Center, is one of the most incompetent call centers I've ever dealt with. In September, I scheduled two appointments for my son at Monmouth Medical Center, in which the Scheduling Department required me to pre-pay for the upcoming services based on their cost estimation with my insurance. I've never heard of pre-paying for services in my life, which should have been an immediate red flag to run as far away as possible. As expected, what I pre-paid was more than what the actual cost of the two appointments came to. So now the fun begins - refund time!
I have now been requesting a $125 refund from RWJBarnabas for well over 2 months. I've spoken to over 8 different call center representatives who all advised they can transfer me to their supervisor, Sabrina Baxter, with whom I've left over 5 voicemails that have never been returned. Thanks, Sabrina! You unarguably win the award for worst call center supervisor by a landslide. Congrats!
Also a fun fact - since RWJBarnabas requires customers to pre-pay for services upon scheduling, they then use this money to pay the balance once the cost of service has been determined. Because of this internal money movement, a detailed bill is never generated to the customer showing a description of the services provided, which in return prevents customers from substantiating their FSA charges with their insurance company. More to come on that.
When following up for the 7th time on November 11th, I was instructed to mail in a "special" written form to RWJBarnabas requesting them to create two itemized bills that I could then send to my insurance company. I just called in today, December 16th, to check the status of my $125 refund and status of the request for the itemized bills, and what do you know, neither has been processed and the call center representative had no idea what I was talking about. But not to worry, the call center representative reiterated the same meaningless phrase I heard countless times in that she "escalated" my requests for urgency and priority handling!
Now, because it's been over 3 months since I used my FSA card to pre-pay for those services when I scheduled them back in September, and I have yet to substantiate them with my insurance company because there is no record of a bill, my FSA card and account has been frozen. Yay!
To anyone reading this, do yourself a favor and stay as far away as possible from RWJBarnabas and treat yourself to a facility in the Hackensack Meridian network. What an absolute headache this has been.
I visited the ER for an emergency care (way back in 2008). I was surprised by the care and attention I received there. As I didn't have breakfast in the morning, I enquired the staff about the cafeteria. They asked me to wait in my bed and they served me lunch. I had heard stories that the US hospitals ask for insurance details before caring for the patient. But Monmouth hospital gave me a pleasant experience.
My daughter was hospitalized for two days everything was going fine but the day she was going to get discharged I was very frustrated with what happened ... The nurse came to check on her to see if she had a fever so she let the thermometer fall on the floor instead of her a new thermometer she just picked up the thermometer and cleaned it with alcohol gel and put it in the inside of my daughter's mouth ... so I was furious because she has lung problems, how can she get it from the hospital floor and put it in the patient's mouth !!! lack of total hygiene with the patients .... well we are at home now if my daughter gets worse I will seek my rights I think it is absurd for a nurse not to have hygiene with the patients .... what you think of it
This hospital and staff was so amazing. I can't say more about how attentive, knowledgeable, and just overall wonderful the staff was. Everyone was so kind and sweet to us during this very difficult time. We stayed two nights due to a nasty gastro virus my daughter had contracted. At first, they thought it may have been appendicitis but systematically did testing to eliminate that and any other causes. The room was clean and comfortable. Thank you so much to all of the wonderful staff in the ER and pediatric ward for getting my baby well again.
Worst hospital ever! Stay as far away as possible. Nursing staff did not recognize life threatening symptoms and my loved one died.
Clean , helpful staff , fast response , it's better than ever before
Bad Quality No Free WiFi Got In a Car Attitude it took Them 4-5 Hours To Check Me Didn t Give Me No Ice Pack For My Bruises Will Never Go There Again
I work for the State and one of my clients shared with me her nightmare. Her daughter was at this facility for 2 weeks and then transfer to a different hospital. When my client noticed that her daughter's clothes are no where to be found, she called Monmouth Medical Center and the person who answered the phone was rude and disrespectful, eventually she hanged up the phone on my client. It's been a month now and my client still doesn't know what happened with her daughter's clothes. I will get to the bottom of this because NOBODY deserves to be treated the way my client was. My client just came to USA couple months ago from Puerto Rico looking for a better treatment for her daughter and this is what she has to deal with? All she is asking is for her belongings and the hospital is responsible for it. What type of customer service are you providing to the clients? Not the ideal one in my opinion.
Just had a baby here for the second time. The first time I went here it was a really nice experience. Now they are caught up in corona, they care more about policies and protocol than their patients. Not allowing you all the support you need, and the mask situation is so uncool. This isn t about what s medically necessary and safe but about money and policy. Also some of the nurses have really good bedside manner, are gentle and caring. Then you have other ones who say to your face I ve been doing this for 15 years and it s time for me to leave type of comment. That s not so normal. You gota hire nurses who love their jobs, love babies and are gentle. This is women and babies who you are dealing with! Shout out to the nurses who were helpful, and showed love and warmth to my baby- you are the ones who belong in this ward. Continue your great work!
My husband is at this hospital. He was brought in as an emergency patient and then transferred to a room. The nurses and doctors are knowledgeable and compassionate. We are thankful for the care he is receiving.
One of the worst hospitals I have ever worked at. The management is terrible. Consultant physicians have no respect for other staff especially the Neurology team. Case managers and social workers are inept. Save yourself extra trauma and head to Neptune instead.
Wouldn't even let my dog be treated by that half ass hospital almost killed me twice on Sunday. They suck more than a prostitute.
Whet happened to where i wasn t put on hold for so long this place is wasting my time i am going to go somewhere else If i could give this place zero stars i would i dont recommend it this isn t necessary because i used to be very happy here whet happened is it because COVID-19 started
Absolutley morally deprived and unprofessional. Had went for the FREE covid 19 test as scripted by my primary doctor. After being told I was administered the test and was told I was positive, I had to report to this work and be placed on a 2 week quarantine. Then when the bill came, I was charged $7200 for an ER visit even though that is not why I was there. Called my insurance to dispute, and the doctors told my insurance that I was not there for the Covid, but as an er visit. Even though I have testimony from my primary, and paperwork confirming I was there for the Covid test. The hospital refuses to investigate this and instead keep sending the bill that I currently disputed. Will be in touch with a lawyer.
My daughter was ER twoce within this past week. The first time she got admitted for observation and the pediatric floor was amazing. The nurses,doctors ect were amazing so was the ER staff. The second time happened last night 11/11/18 and the staff was good. The ER doctor and the surgical team were great,thankfully she didn't need to stay or any type of surgery. But when asked if she could give a urine culture I agreed. Now the wipe provided for the urine culture must have irritated my daughter or she may be allergic to it. She didn't complain of any discomfort initially and we got discharged. Upon return home about an hour later she said she was itchy where I used the wipe for the urine culture. So I put some diaper rash cream and and let it be for about 1-2hr. She complained of being itchy and burning now so I give her a bath and called the ER. Now I explained everything to the nurse practitioner who's in the pediatrics ER side and she tells me to do all the things I had already done. Once I tell her I did everything she says "well it hard to say I mean she's a child so just give her motrin." I get it that motrin is an anti inflammatory so if there is swollen it will help but not the itchiness or burning. She said "well if the motrin doesnt help bring her back and we will check it out." Why would I bring her back after I just explained to you all her symptoms and she asked in detail how the rash looks. Clearly you know she had a reaction to the wipe used for the urine culture. Whoever the nurse practitioner was,she needs to get retrained and just listen when a patient is explaining their concerns and symptoms. I go to thank her for her time and she HANGS UP ON ME!!! That's most disrespectful thing you can do to anyone and I felt like I was being an inconvenience to her!!! Thankfully my daughters pediatrician answered my call and he was more help then she was!! Otherwise I would have given the 5 stars but this nurse practitioner ruined it!!!
Who allows the staff to place a percutaneous drain in a semi private room with the roommate present??? Sterile environment????!! And who doesn't check to make sure your patient has brushed their teeth after a few days or have clean underwear??
We took my teenage sister in law to the ER with severe stomach pain, she couldn't even eat. The ER staff was great and very caring. They ran numerous tests but couldn't find any reason for the pain. She was admitted to pediatrics for observation and further testing. Let me start this part by saying that most of the nurses on pediatrics were very nice and good at what they do. The resident Dr's obviously didn't care and thought she was lying. We later found out that the resident Dr's didn't know as much as they thought they did. Nobody wanted to give her anything for her pain. The residents would tell us the Dr didn't want to give her anything stronger than tylenol. The Dr told us she approved stronger medications and put it in the file that it was as needed. When she needed it, we were told the Dr said she couldn't have it. After much arguing, the nurse checked the file and saw that she could have something stronger. My wife had to fight with Dr's and nurses for my sister in law to get the proper care, it was ridiculous. On multiple occasions, the Dr's tried talking us into her going home. They kept telling us that there's nothing wrong and it's all in her head. After 3 days of pain that got worse every time she tried to eat, they found what was causing the pain. They gave her the proper medications and tried to get us to take her home. She was still in severe pain. After more arguing, they kept her for another day and released her. She was still in severe pain but could handle eating a little bit. I have never has such a bad experience in a hospital. The only reason I gave it 2 stars was because the ER experience was good. We later learned that we could refuse the use of resident Dr's. If we ever have to go back to this place, you bet your ass that we are refusing resident Dr's.
not a good clinic only rookies no doctors they don't know jack don't go there!
Great hospital and staff. I gave birth to my daughter in this facility and I only remember good things. Now I take patients here through BLS and I still believe it to be a great hospital.
Was here 2/25/16 for IBD flare up that was severe.Saw Dr.Gilman.She was very nice and very informative and helpful.She gave me a prescription which helped.Only complaint:They kept my gurney over in front of the desk for 4+hrs,even when curtained areas became available.I felt uncomfortable being "on display" while being examined for all to see.Other than that,they were great.My Nurse, Joanie was very nice and helpful,and while she did apologize for me being "on display", little was done beyond that to get me into curtains.I know they were busy when I got there,but within 1 hour,2 curtained areas became available.I will still always use MMC for my Medical Emergencies,despite that situation happened.
Ok so I am not gonna give a 1 because I had a great experience at this hospital when I had my son, but a couple weeks ago I had to rush my husband To the emergency room with exacerbation of kidney stones and while waiting, by the way, for a long time, considering the waiting area was empty, we see a mouse walking around the waiting area. Now to me that's unacceptable , thats a sanitation issue that needs to be dealt with asap . I made the triage person aware, but he did not seem concerned. not really sure Monmouth hospital will be my first option anymore, because if you are seeing rats walking around inside the waiting area during day light, I am sure there is an infestation going on. This is a HOSPITAL, the last thing you should see is rodents.
Everyone was nice only security think they r tough . Specially the guy in morning name wheeler at lobby is nasty and attitude. I told him off couple times but he still same. Administration should step up and take action
Very clean friendly security was helpful staff (provided maps).Drs and staff helped with directing you where you needed to go (very pleasant) . And most important the Doctor was amazing heart surgeon.
I felt it necessary to write this review because of the negative reviews. We had a great experience from the moment we checked in with security up until two days later when we were discharged. The entire staff was very professional, courteous and very attentive to our needs. Although most time was spent and labor and deliver and then 6th floor every person I came in contact with was awesome. Lisa, Anitta, Dr. Cohen all our doctors and others we may have forgotten to mention were patient, understanding and the only reason this is not 5 stars is because there were a few instances it seemed as though they were understaffed which has nothing to do with the level of service we were provided.
My son is graduating internal medicine residency from here.
IF YOU HAVE A CHILD IN CRISIS STAY AWAY FROM HERE. everything from the screening to them getting admitted is a joke. My daughter has been in crisis and after getting turned away from their screening center another hospital admitted her because she needs help. Second hospilization admittance - they had a bed here so she went for five days. It was a waste of five days and I ll be surprised if she isn t brought back relatively soon. DONT WASTE YOUR TIME.
Friendly staffing, clean environment too but parking is crazy.
Best hospital in the NJ for maternity, can't say much about anything else.
Amazing Staff in G-6. I don t think it they could be better.
To the person who said that they don't like it that the Jews are all over and have fully stocked pantries, consider the fact that there a wonderful Jewish organization called Bikor Cholem and they make it there business to see to it that there's always something for not just Jews to eat, everyone can take from there, so before your so quick to criticize just try to be a little more open minded and not be so negative
Nurses were pleasant and provided education. I would come back for surgery again at this hospital. Very clean and good environment.
The waiting room for the family for labor and delivery is anything but welcoming. We were there for 2 days and not once did housekeeping come in and empty the garbage. Old food from other families sat there and rotted. There was no toilet paper in the bathroom.
Not sure about the rest of the hospital, but the staff in the Alexander Pavillion building are absolutely ATROCIOUS! They are disgusting, rude, & obnoxious. Visiting hours are only an hour. We drove 3 hours during rush hour from Manhattan to visit a family member and got there 5 minutes after visiting hours were over. The security guard REFUSED to let us upstairs for even 2 minutes. We asked for a supervisor and he refused to call one for us. It was just disgusting. I am unimpressed & would not recommend that psychiatric ward to anyone. GO ELSEWHERE!
The hospital is average but the financial services is terrible, they make you wait forever for nothing!!!
I had to do a couple of procedures here. Most people I met were pleasant, although not at all efficient. Had to wait quite a bit everywhere, with tons of paper work, but by now I am used to that at hospitals. They did try to charge me twice for one of the procedures but I caught it in time. It took 3 people 5 tries to finally get the IV in, that s a bit too much, right? Now I got so many bruises on my arm I have to wear long sleeves. Hopefully I do not have to come here often.
This is bad quality service i ever had. Waiting time so long to get service it is seems like they dont even care you are there for service. Staff very unhelpful and very slow. There is no doctor in this hospital. I dont understand how they call for this place hospital. This not a hospital. Just waiting to get die. I came here because i was in the hotel and this was the closest hospital to hotel. Never never go to this hospital if you want to get service.
When I delivered, they had no rooms available, so I waited for about 4 hours next to others with nothing but a curtain to separate me from them. Had to wait over an hour for the anesthesiologists to come for my epidural (which wore of 30mins before delivery). A nurse came to give me pitocin but never plugged it into my IV, so it ended up on the floor.
After delivery, I had issues with nurses providing me details regarding breadtfeeding, circumcision care, and other such details.
I had a lactation consulant (Robin Franzoni ) make me cry by telling me that I would never produce enough milk for my son due to having a previous breast reduction surgery and try very strongly to pressure me out of breastfeeding my son. It was so bad that she made me pump breast milk and feed it to my son with a medicine syringe for each feeding (even though colostrum was coming out and he was having more than the required wet/BM diapers). My son never took to my breasts after that, so I was forced to exclusively pump, even though I made more than enough milk for 10 months PO now. This experience caused me major postpartum depression. For the first couple few weeks I got home from the hospital, I would sit down and cry for hours worried that I was starving my son by not making enough milk despite what the pediatrician said all because of how harsh this lactation consultant was towards me. It was as if she was completely biased towards people that had breast reduction surgery. Exclusively breastfeeding is extremely difficult and extra work that would never have needed to be done if it was not for this LC/experience in the hospital. I will never have that bond with my child thanks to her and this experience. Absolutely unnecessary emotional distress.
I requested for my son to have a bath twice, and each time I was told someone would come for him. No one ever did, so he never got his first bath.
The last day in the hospital, I had one nurse come talk to me about being discharged by 10am and to have everything ready by then. We waited for over 9 hours (till 7pm). I finally called my son s pediatrician to find out why they hadn t come to sign off on us being able to take our son home, and we were told that the hospital never called them to notify them that he had been born.
The facility is nice. Not all the nurses were awful, but my overall experience was traumatic. I cannot in good faith subject others to the treatment I had with my firstborn child. In a time that is supposed to be a wonderful experience, it was nothing but frustrating and stressful. I do not wish this on anyone else, and for that reason, I can not recommend this hospital for Labor and Delivery.
Oh, and here it is nearly a year later, and I m still paying for the hospital bills no matter what kind of horrible experience it was.
Never had a bad experience here. Other than the temperature of the hospital always being very hot, which makes it a breeding ground for germs and the awful lack of street parking I highly recommend. The nurses and nurse s aides (maybe called PCT or MST) are unbelievable. I had my C-Section there and the Mother-Baby and L&D staff were just absolutely the tops. My mother, myself and daughter all patients there numerous times. I have not one bad thing to say about MMC. Keep doing what you are doing because it is superb!
My fiance went in on mon for neck surgery nurses and staff were so accommodating she had a good experience as did I visiting her. Will write another review when I go to pick her up if she gets out tomm
Caring, professional and friendly staff. Always treated respectively and promptly. MMC is a model medical facility you feel safe and secure knowing they are your go to hospital.
I delivered both of my boys at this hospital and am now pregnant with my third. I am surprised at the bad reviews on here because my experience was wonderful. The doctors and nurses were beyond wonderful, especially to someone like me who has questions and concerns about just about everything. They made sure I was aware of what was happening through the whole process and took the time to make sure I was comfortable with what was happening. For the start of my second pregnancy I thought I would try Jersey shore hospital because it was closer to home, and I soon realized my mistake when I was met by cold pushy nurses who don't like you questioning anything they do. I switched back immediately and there is nowhere else I would rather deliver my third little miracle!
I live in Long Branch within 8 minutes of here and told my wife that I would sooner die on the trip to Jersey Shore than be brought to Monmouth Medical. I have aging parents who have both been in Monmouth and the stories I can write about are endless. Jersey Shore Medical all the way for me.
they were handing out Percocets and all sorts of stuff for people who tripped over their cats and punch the walls the day of super bowl Sunday so I can get off a week of work I find that very concerning especially when someone who comes in with a heart condition had a DVT sepsis and many other conditions that they made worse by his general practitioner who works out of Monmouth medical never even called him back and then treats him like a drug addict cuz he didn't update the medication list that he's on and said he had all the other conditions he does not have.
Terrible experience with birth of daughter. I did not get to see her for 8 hours birth and was told by nurses that they were too busy and short staffed to bring her out to me. When I complained to managment, I was told that this happens sometime. Unacceptable. Also room was dirty.
My son was in a minor car accident in 2015. He was a student at Monmouth university. When the bill was received after the insurance paid their portion I applied for charity care. In 2016 in the fall was told he was approved. Now we are getting billed again. There is no records he was approved. Have made four phone calls to billing within this past week and no one returns my call. Great customer service. In one week you can't call back? Disgusting . I only hope the care is better then the billing
Top notch care from the staff in the Emergency Room on January 3, 2019. Candace, Heather, Linda, and ER Physician were OVER AND ABOVE with the treatment of my broken leg as well as setting up surgery and continuing care. Truly caring professionals!!
Thank you Heather, Linda, Candace, and the attending Physician on January 3rd, 2019.
God Bless!
The administrator is hands on caring, the staff went out of their way to make sure my mothers stay was a successful one. She received excellent rehabilitation in a comforting and warm environment. Everyone at the care center made this difficult decision to place my mother there so much easier!
Not fit for humans. Unethical and insensitive to elderly patients. This is an assembly line machine to simply get the old people in, extract as much money from medicare as they can, then dim the lights on these unsuspecting souls by planting frightening end of life scenarios, and then recommending hospice care. That's right! Move them in, and move them out. Rude and careless nurses. You can ring that call button until your arm falls off, then maybe they'll come in. They resent having to clean soiled patients. They could care less if the old eat or not. They get medications and Dr. orders mixed up. This institution should really be turned into a veterinary hospital; at least animals cant complain verbally or write reviews. My family plans to take whatever action they can against them and particularly one of their more evil Dr's. Action means maybe criminal, civil legal. They must be closed down. RUN AWAY FROM MONMOUTH HOSPITAL RUN RUN RUN
The doctor in the emergency room did not listen to my 22 year old daughter when she said she did not want pain medication. She had a kidney infection and wasn t in that much pain but he put it in her intravenously any way.
Some of the staff that has cared for my son were great. However I was in a room for a week and the cleaning lady never came to clean it, and the food omg if u wanna lose weight come here the food is so gross and they never once asked me what I would like they brought me whatever they felt like giving me.. unfortunately had to spend money ordering out cuz I couldn't bring any food in to keep.. sad I really use to like this hospital
The thing I have a lot more fun than a week ago I know I don't have words to express my interest in the morning of the freezer i forgot to leave the keys and the beginning of the freezer and the other side of the freezer i forgot about that the new one is the best way to get the most popular of my friends list and may 31 2017
We had our child at Monmouth Medical Center beacuse it and the Drs in it were covered under our insuance. The L&D department was wonderful medically, except for one major problem.
Pediatrix Medical Group, who is somehow affiliated and co-located with the hospital, tested our child's hearing the day after she was born. They did not inform us that despite their affiliation with the hospital, that they were not covered under our insurance unlike everyone else at the hospital. The Dr and nurses did not tell us any of this either. It was treated as just another one of the dozens of routine test for the baby done by the hospital staff.
They are now coming after me for almost $3,000 for a test that I thought was at the direction of our doctors and/or nurses. I blame Pediatrix, the person who came around and collected our insurance information, and the patient advocate (if any) in L&D for not looking out for sleep deprived parents with a newborn in the PICU.
The "Out-of-network Consumer Protection, Transparency, Cost Containment and Accountability Act." was passed this year for just this sort of abuse. DO NOT PAY suprise medical bills, they may not be your responsibility.
EDIT: October 15th: I called Monmouth Med as they asked me to in response to this review. They took my information and haven't called me back in a month.
Shame on them for contracting with Pediatrix. Look at Pediatrix's on the BBB website. They are a horrible company and are ripping off parents all across the country with this same scam. The insurance company won't help because they just pay them the out of network rate and that's that. The hospital doesn't care because they have to meet the state requirement to have newborn baby's hearing checked, so they farm it out to Pediatrix and just have their boilerplate disclaimer that "the contractors in the hospital may not be covered". So Pediatrix just sends you the bill for the "remainder" and let's you know they'll be kind enough to "settle".
Pediatrix a racket and Monmouth Med should be vetting the companies and groups they contract with.
Edit April 11 2019: Still have not heard from Monmouth Med, all these months later. I will continue to update this when I know more. Insurance company is still fighting with Pediatrix who want more money for their uninformed treatment of my newborn. If you have your baby here (great L&D staff) DO NOT let Pediatrix touch your child. They are vultures. Mon Med should cut ties with them, they are making such a good L&D look horrible by association.
Security is headed by a man who should retire...he's far too interested in talking to other employees than in watching his responsibilities...a couple of his men look and act like fugitives from concentration camp guard jobs...some of the others are clueless...none seem to know how to communicate with visitors...all in all a sorry lot of security personnel...time to revamp !!!
Spent an hour on the phone making a visit for an ultra sound . Was guaranteed that they could do it . Called twice to verify and was told absolutely. Drove one hour to be told they indeed DO NOT do it. Lost a day of work . Ridiculous
They need to do investigation with the DON, Doctors, and CNA's.... And inventory on medics
Worst hospital EVER . They're staff are all uneducated, ignorant, young people who do not know what they are doing! This is the slowest facility. If someone is having a heart attack , they wait until they are dead to show them any medical attention at all. Not to mention, the nurses NEVER wash their hands , the blankets and bed are yellow and it is DISGUISTING!
I've never been to Monmouth Medical but my son is here at the dept. of pathology. His doctors office failed to send the script over and the office was closed BUT. The young woman at the front desk MONIQUE BOWELES. called the office and asked to have the doctor call and he did! She got the script faxed and He is now having the test done. She was very patient and kind I'm greatful she was here and worked at getting the script so I did not have to reschedule and drive miles again to come back. Thank you Monique. 1st impression leaves the best.
I recently had a heart attack and made the mistake of going to Monmouth Medical Center as I live near there. I was basically tortured for three days and they would not allow me to have my full strength of medicals which I need every day. I will never enter their doors again and I suggest that since Robert Wood Johnson took over the only thing they are interested in is money. People don't matter.
I had such a wonderful experience at Monmouth Medical Center for my surgery yesterday. The staff was so welcoming, polite, and accommodating. From heated blankets, to genuine conversations, I felt comfortable the entire time. Today, I even received a call from a staff member to see how I was feeling! If I ever have to have another surgery, I would make sure to have it here.
First, I work for major medical centers in a nearby large city, the staff here is absolutely amazing. Period!
I hope the administration is aware of the treasures they have!
I just had back surgery here this past Friday, the staff there was great, very friendly and compassionate. After my surgery they took me to recovery where a nurse named Elizabeth was helping me, she was awesome. Even with the chaos that goes on at hospitals she was there whenever I needed her. Thanks again
Quick nice staff who is ready to help u and answer questions in anyway possible.
My mother was on fluid restriction, the change of nurse came on. The stupid nurse, didn't read the sign above her bed that read 'Fluid Restriction', filled her lungs with water, at a later time, I Watched as she passed due to no communication from doctor nurses......deplorable!!
it was not a terrible experience but I don't feel good about the fact that Jewish people get great treatment here and everyone else is second class citizen. cant even get a food, snack or coffee unless you go in the kosher pantry. And it is stocked!!!
I visited MMC for the first time ever on 2-11-19. The ER staff was very quick & kind, this goes from the person checking me in all the way to the transporter who pushed me in my bed & defynot forgetting the Dr. s & nurses. After being admitted everyone was very nice & helpful throughout my whole stay! The nurses especially but also the Dr & surgeon who performed my surgery and actlistened and understood my pain. I did not meet one disrespectful, unkind person. I highly recythis hospital to anyone
Wooow i called the operator to ask about visiting hours and the lady was so rude.and hung up on me. Like thats what you are there for. My call was under 30 seconds because she hung up. Smh
Amazing experience! Super nurses who are available, professional, caring and loving! Me and my husband felt very taken care of! Shoutout to my nurses Ellie, Jen, Kelly, Laura and Binu! You guys are the best Thank you so much for everything!
On a recent visit to the ER, the experience of the visit was exceptional. The medical team identified the problem correctly and escalated appropriately. The nursing staff was also very supportive and professional.
Can anyone tell me if labs are open on Saturdays please?
wonderful hospital, only till you have a problem. we had a very bad experience with a nurse that caused a lot of pain to my wife while she was in labour, i filled a complaint, they told me they will get back to me, instead they ignored it and choose to get their co payment firmly.
i wish they would call me back to resolve
Apt was for 7:15am in radiology. I was the 2nd patient, so no reason to be running late, but they were. Running 45 mins late to start. Registration was pleasant but ran late also. Running late has become common place everywhere, but i find it unacceptable. If i need to be at the hospital at a specific time, I show early. Why cant the rest of the doctoral world. Beinh late is unacceptable.. Still waiting. I have a life, a job and responsibities that all expect me to be accountable and timely why isn't the rest of the world held to the same standards. Lateness is ignorance.
I had excellent experience at Monmouth Medical Center when I went there on March 10, 2020, to have a holter monitor installed for my heart. Briana at the Registration office was very attentive and pleasant while processing the information for this procedure. Then it was Jeffrey Cooper, a nurse/technician, in the Cardiology department who explained to me in great details all of the steps I had to follow to ensure the proper and accurate data recording. Jeff was very knowledgeable and professional. He went well beyond what I expected: showed me a schematic with all of the sensors attached and how to re-install them in case they fall off. He gave me additional adhesive for the same purpose. He displayed real care for the patent like me. I hope his supervisor, Sharon Holden, will have a chance to see this review and commend Jeff for the job well done!
bad pediatrician in the emergency room. my son had a high fever, but they just check flu and urine. no blood work at all. and they used a tunnel to withdraw the urine manually. my son is just one and half years old. believe me, no parents want their kids to be treated like this way! and the worst thing is they didn't find any reason for the fever, but just gave some motrian and let us go when my son's temperature becomes normal! the pediatrician is a tung girl and looks very mindlessly . just talked with my son's regular pediatrician, she is very supprised that they didn't do the blood work! it's terrible experience.
A number of years ago, I stayed in Monmouth Medical's teen crisis program, CCIS. The staff was abusive and condescending. Many of the therapists and orderlies ridiculed me. The psychiatrist at the time, Dr. Zaidi, seemed unfamiliar with the symptoms of my very common diagnoses, and locked me in the "time out room" when I was unable to recover from them instantly. Overall, I left the hospital in a worse-off state than when I entered.
I have heard that in recent years, the program has improved and is now managed by a different psychiatrist and run by a kinder staff. I am happy to hear this, but my experiences have left a deep, traumatic scar on my childhood.
