Mike Shaw Automotive / Denver Direct Auto Reviews

Cliff went above and beyond to find the exact vehicle we wanted and at a price we could afford. Even sending Payton to go pick it up a few hours away for us. They were Very easy and accommodating to deal with. And Payton was very kind and showed us everything we wanted to know about the car. Best dealership to work with by far.

Had an appointment with Randon but a name mix up with another customer caused it to be cancelled. Randon quickly pulled the car around for me to test drive. Based on a few questions about what mileage and price point I was looking for, he pulled another vehicle for me to look at as well. Austin took care of me the rest of the process since Randon had other clients. Both were very helpful and polite. Austin was great at answering my questions and dealing with my trade in. Got me scheduled for a minor tail light fix while I waited for financing.

Such a wonderful experience at Mike Shaw thanks to our guy Randon. Keep up the good work

After stopping by a few dealerships in the area I stopped in to Mike Shaw to see what they had in stock and was lucky enough to run into Austin Elzinga who was very knowledgeable about his product and made it very easy to help find exactly what I was looking for! Will be going back to see Austin for any of my future purchases no doubt in my mind! Thanks again for the great service!

We worked with Jamie and Eric to buy the cars and Josh to finance our cars. They were Awesome and i definitely recommend these 3 when you buy a car!

Great waiting because you get snacks and food while waiting.

Jamie was a real good help today I really recommend her, shes goes over everything and is real fast.

Beth in the Service department is Great. Very knowledgeable about my Forester and always quick with my vehicles service.

After visiting multiple dealerships. I came across Mike Shaw Subaru off 104th. Tristan never pressured me into buying anything that didn't catch my eye, a very chill and easy going salesman. Yet knowledgeable and very good at catering to the customers needs. I'll recommend anyone to Mike Shaw Subaru anyday.

They were the best had a issue with a mirror on my Crosstrek and they helped me fix it for free and we're quick and great to work with thank you all

After reading previous negative Google reviews, I went to Mike Shaw Subaru with a great deal of guardedness and caution, but walked out the door a very surprised and happy customer. This is not one of those "fake" reviews posted by the dealership, as they've been accused of doing by other posters. This is an actual customer review.

When we got there, we walked around the parking lot and looked at the cars. We knew we wanted an Outback, and we found the model we wanted (it wasn't my #1 pick for color, but was on our preferred color list and had everything else we wanted, so we were flexible). Nobody came out to meet us, which was what we liked - no pressure at all while we were browsing. Then once we entered the building, salesman Sam Shaheed quickly approached us in a friendly, non-aggressive manner and offered his services. Once we sat down in his office, we made it clear we'd done our homework and knew what we wanted and what we were doing. Sam was respectful and efficient, and the haggling process didn t take long. We got our car at what we felt was a very fair price and while we were in financing, the shop was able to clean the car quickly and thoroughly and we drove it out of the lot that day.

I can't say enough about how pleasant and easy Sam made the whole experience. He was just awesome to work with, and we would go to him again if we need another Subaru in the future.

This was by far the best car buying experience I have ever had. When we arrived Dan and Beverly greeted us as friends. During the test drive Beverly answered all our questions and provided valuable information about the car but was never pushy.

We noticed a little blemish on the dash and Dan quickly had it cleaned up while we watched so we would know it was minor. It turned out to be a little chalk.

Edgar handled our paperwork and warranty information. He was professional, friendly, and well informed, as was everyone we dealt with.

Because we got to the dealership late it was after closing time before we left. Even so, Doug took the time to answer any and all of our questions while he walked us through the navigation system.

We are very happy with the Outback we bought but we will always go back to Mike Shaw Subaru because of the staff.

Whether you're looking for a new or used car Mike Shaw off 104th is the place to go. Jared, Tevon & Josh in finance when it came to finding the car that was suitable for my family & I. They listened to our wants & needs & everything that More

Thanks to Dan B. Tim, and the Mike Shaw Subaru service team for the excellent customer service and technical skill in maintaining our Subaru.
Accurate, reliable, friendly, and trustworthy are all words to describe our experience. Highly recommended Subaru service advice and technical skill.

This weekend I brought my car in to have my routine oil change. However, it didn't stop there. Come to find out, I needed new tires and an alignment. With that said, Tim showed EXCELLENT customer service. Being a female, I have always been told to "tread with caution" when it pertains to cars, car parts, and services. Tim not only explained the issue with my car in detail, but he also took me back to show me the problem. It made me feel reassured and confident that this was an issue that needed to be addressed. The tires I needed were not at this location, but he advised me he would make sure to get them there that day. He also followed up with me throughout the day to let me know where we were at with my car, he provided me a rental car so I was still able to function, and to top things off; I had made a comment about needing to get a car washed and he grabbed my keys and said "i'll do it." Needless to say, Tim went above and beyond for me and provided the best customer service. He made me a returning customer and set a great example for what an exceptional employee should be and left a great impression of the kind of service that Mike Shaw Subaru provides.

Each time I bring my legacy in the customer service is superb. They are always friendly and take time to explain everything before they begin. I recommend Mike Shaw Subaru to all of my friends and colleagues. They will take care of you and your vehicle.

Great and timely service. Service rep was super friendly and didn't try to strong arm me into services and showed respect for my self-efficacy.

Nice people, nice cars. You are really gunna have to fight for your price here I can tell.

Alex was so helpful and so knowledgeable he made the experience so smooth and stress free! He went above and beyond getting us exactly what we wanted and perfect for our budget!

Shane was awesome to work with and no pressure whatsoever. Great experience!! Totally recommend!! Thanks again Shane!

Randon was so helpful and transparent. I appreciate how easy the process was to help my daughter with her lease. Great customer service, friendly staff, would highly recommend.

This was the best car buying experience I've had. Staff is honest and helpful. The service department is very professional, showing you everything they found and asking your permission before they charge anything. They also gave me a free oil change even though I didn't have the original coupon. They really honor their word here and care about their customers. Purchasing and servicing a car CAN be this good, you just have to go to Mike Shaw. Thanks for everything guys.

Dan Burk is the man if you have a modified subaru and you want it taking care of. You took extra care and time with my car. He also got me right in and out. He knows is stuff. Thank you Dan. I hope you have a good day and hood luck with your Subarus!!!

Hutch was a very helpful, no high-pressure salesman, and I really appreciate all the time he took throughout the process.

They were very professional and gave us a good deal.

Thanks to Mitch and Tim in the service department. They ve done a great job taking care of my son and myself.

Justin was so great to work with today! He made us feel comfortable and kept things light and easy for our first car buying experience! Would definitely recommend Mike Shaw Subaru and especially Justin!

Friendly customer service but hella expensive vehicle inspection prices, good for authentic parts though

All of the sales folks that I worked with at Mike Shaw Subaru were helpful and friendly- they came to pick me up when I was ready to purchase and offered to assist me with putting some accessories on my car. The financing piece was overwhelming with the many options they present (e.g., extended warranties, maintenance plans), but I guess that's normal. Overall, I had a pleasant car buying experience here.

Second time doing business with this dealership. Straight shooters with full disclosure and no games. Jamie was immensely helpful in answering all my questions and helped to facilitate my lease buyout. Will definitely do business with them in the future.

I purchased my 2015 Subaru Legacy from Mike Shaw Subaru . I worked with Frank from the finance department. He was very professional and helped answer any questions I had . He was able to give me a great rate in a timely manner . I would highly recommend Mike Shaw Subaru to anyone looking to purchase a new car !

We bought an Impreza. Already have a Forester, and can't beat Subaru's AWD. Keith was great, and he asked all the right questions to make sure we were getting what we needed and wanted. No negotiation needed, price was competitive and they didn't tack on any hidden fees.

Mike Shaw Subaru was the only dealership that called after we entered an online inquiry. The dealership was small but very busy. Our sales guy took his time with us explaining all the vehicle options and we bought a car the same day we visited the showroom. I would have liked to have seen a bigger selection but overall they had a good variety of cars and we ended up having to wait a few days for our car to be delivered but it was delivered to our house (which was awesome). This was by far the best finance department experience I have ever had as they really only asked if we wanted an extended warranty and that was it so there was not some hardcore sales pressure to buy the undercoating. Does anyone really know what that is? Anyway, We breezed in and out of finance in no time and were on our way. I would not hesitate to buy from thiis dealer again.

Austin was extremely professional and friendly. He worked with us to get the fairest price he could offer very transparent and honest. He made the car-buying experience seamless and stress-free. Thank you!

Mike Shaw Subaru was by far the best car buying experience I have ever had. It was truly a no pressure situation. We were able to look at cars and take test drives and leave with no pressure. Our sales guy, Gabe, could not be beat. He was completely honest, applied no pressure, and was willing to work in our budget and with our plans. Our car happened to be stuck on a rail car for an extra 4 days and he called everyday to update the status and let us know when it was going to finally show up. I would ask for him by name if you are looking for the best car buying experience.

Not to mention we got a great price. We will be back for that next car for sure.

The service shop is a joke though. Much better at Subaru West.

Nice people, will help you if you figure something out if credit is not so great. Decent selection of cars.

The customer service reps here are always super helpful and nice. Margaret went above & beyond to make sure I was not inconvenienced in anyway.I always appreciate a friendly gesture and casual conversation while I m standing at the counter. Makes you feel like you re chatting with a friend. As for the repair on my car, I was impressed with how quickly and efficiently they got it done and I m always happy when it s covered by warranty.

Was not given a quote for an oil change, had a $10 coupon and a free inspection coupon and it was still $90! I asked for NO car wash because my car was sparkly clean and they did it anyway- looked way worse with water spots and drip marks- your car wash sucks! Had to wash it again right after my appointment. Took a long time, even with an appointment. I m sure the oil change is fine. Won t be coming back.

Great car buying experience, id recommend carington for any car buying needs!

Very pleased with the buying experience at Mike Shaw. The staff were outstanding and even on a very busy day, they were attentive. I highly recommend working with Cliff Swaim. He is outstanding and very thorough in the sales process.

It is so refreshing to have had an experience with my car that did not involve inflated repair cost and pushy service staff. I was referred to Mike Shaw Subaru by my mechanic because my home shop didn't have the tools to fix the problem my vehicle was experiencing. Dan Burk, the Service Advisor, was a taste of fresh air. He was kind, patient and spoke to me with respect throughout the process. As a female who knows very little about how my car works, it can be pretty frustrating to have things explained as if I am generally unintelligent. That was SO NOT THE CASE here. It is obvious that Dan has worked hard to find ways to be thorough in his explanations without being condescending, and he excels at it. I know a lot more about the functionality of my vehicle now, which is awesome! They fixed the issue rather quickly, for a good price, and even lent me a nice car to drive during the process. Thanks Mike Shaw for being RAD at what you do, and for restoring my faith in the dealership car repair experience.

We really enjoyed working with Cliff at Mike Shaw Subaru. We highly would recommend this dealership... and of course, we love our new Subaru Ascent!

Matt was incredibly friendly, patient, and helpful in helping my navigating the process of leasing my new Forester!

Beth Bailey and Matt in service were GREAT!!!! I highly recommend if you need service or a new car, this is the place to go!

Great customer service and a very pleasant buying experience. Thank you Mike Shaw Subaru!

My experience with Timothy Dreger at Mike Shaw was stellar. He was upfront and straight forward with me the whole time. No game playing which was a deal breaker with the previous dealership I was working with. Tim really earned my More

They already take good care of me. Clean & courteous.

Eric Grimm is a wonderful salesman. He went out of his way to make sure I got want I wanted. I recommend him to anyone looking for a car.

Today I assisted my close friend in shopping for a vehicle. Having an idea as to which cars we were looking for, we checked them out on the lot. Within seconds we were greeted by 2 different employees, both who were extremely professional and knowledgeable about the cars and the steps needed to move forward. We test drove 2 different vehicles, and they made the decision extremely easy, and the process overall was very streamlined. They worked through numerous obstacles and we walked out with a new car. Both were honest and neither pressured us whatsoever, and as first time buyers we appreciated this more than you can imagine. Thank you to Eric and Austin for the extremely pleasant experience. I would recommend this dealership to anyone in the market.

I like this place because they do not overcharge. Deducting one star because they did not calibrate my TPMS after swapping out Winter tires. When I called to tell them it the service advisor was dismissive "If you want us to inflate your tires just bring it in" which is not what was needed to fix the TPMS.
UPDATE: Deducting 2 stars. I went in again for an oil change, tire rotation and brake job. At the end of the day as I was going to pick up my car, they called and said they had run out of brake pads.
When I got my car back 2 days later it was making all sorts of clanking sounds.
I had to make a second trip back and leave the car with them. They said that the tire had not been mounted properly.
What irritated me was not that they messed up but the total lack of any sort of apology for time wasted. The closest thing I got was Tim, the service advisor saying "Oh we see this about once a year" A simple "sorry for all the time this took" would have gone a long way in improving my experience. He obviously needs some training in basic service recovery!
Not sure if I will go back.

Great place to get an oil change! Took my Cadillac CTS in with a coupon from FB and I will definitely be back! They were transparent about pricing and timing of the entire project, huge plus

We had a very good experience working with Shane Monahan at Mike Shaw Subaru. He went above and beyond to make our purchase what we wanted. He even drove to another dealership to pick up the car we wanted and drove it to us.

Very considerate throughout the whole discussion, was very patient as we test drove about five different models.

Thanks Shane.

It was so great to work with Eric Grimm! He knew all the answers to the questions we had. We would definitely return to purchase our next car.

I love working with this dealership. Every time I call in the girls that answer are always so helpful, especially Stephanie.

These folks know how it's done. They are so professional and fast. My car was locked in park and the service advisor was able to get me out of that situation over the phone and had me come on up and fix the problem within the hour. I'll never go anywhere else.

The entire buying experience was great -from the test drive to finance (I don't remember the gentleman in finance, but he made the process painless). My sales person, Tristan, answered all of my questions and was very knowledgeable. No pressure sales. I would definitely recommend Mike Shaw Subaru and ask for Tristan, he is awesome!

Eric Grimm assisted us in a friendly and professional manner. A most enjoyable experience for someone who hates to buy cars

The service was great and the burgers made the wait awesome.
Thanks to Jay in service it was a good time waiting for my car to be done.

They were 40 min late in picking up my care a text telling me you would be late would have been appreciated

Thanks for an awesome experience! Worked with Shane Monahan and am super appreciative of all his help and knowledge. Thanks Shane!

Highly recommend these guys they will work with you

Austin Elzinga was an amazing help. He facilitated the sale even while we were states away, and made the exchange and sale effortless. He was very kind and insightful. A great representation of what I hope Subaru stays!! So excited to have the car, and thankful for yet another reliable experience with Subaru.

I have been very pleased with Mike Shaw Subaru and the staff there. In particular Randon Givens, he was very knowledgeable and friendly. I will recommend my friends and family to buy from them.

I've been going to Mike Shaw Subaru since I purchased my care there in 2015. They are nothing but amazing especially all the service folks. They have become like family to me and they always take such good care of me each time I bring my car in. My dog Frosty even loves to visit to get treats from Kathy. My experience with Jay has been top notch and he always tries to help me out when the price of my service is really expensive. Nothing but good things to say about Mike Shaw!!

Jamie was punctual and efficient. We hit it off right away and she answered any and all questions we had regarding reliability, safety, efficiency and longevity of the vehicle. She worked hard to get us a great deal that didnt break the bank. Overall she was awesome to work with and by the end of our session we progressed from a family feeling to a full on cult with Jamie being our leader haha.

Keith Traczynski has sold us 3 new Subarus. He is knowledgeable and honest and we would recommend him to our family and friends.

ABSOLUTLEY HORRIBLE.

I was working with an individual about seeing a vehicle. I was promised that it was reserved for me and that I would be the first person to see it as soon as it got back on the lot, he did all of the work to get it back on the lot early. To receive a text message from him telling me that it was sold out from under my feet this morning. This is ridiculous. I was promised by multiple people at the location that I would see it first and it was taken from under me. I will never return my business to them.

WOW! I'm not really sure where to begin? Let me start by saying we typically purchase all of our vehicles cash! My husband and I we're on the hunt for a vehicle for our seventeen-year-old. By this time we looked for vehicles on Marketplace, Cars Guru, Craigslist, etc... So we were ready to give up then decided to make one last stop in to Mike Shaw Subaru. As we were speaking to our salesman Keith he educate us on many things in regards to an old car compared to a new one, how the intrest rates work and we soon realized we could not find something within our budget that would make sence for our daughter. We had considered giving her my Tahoe and let me get something new. We discussed that with Keith and he took the time to show us how we could afford a new vehicle!! Even before we looked at cars he help us understand what we could truly afford. Keith could have put us in the most expensive car but because he truly cares for his customer's and took the time to get to know us he put us into something that we can afford and LOVE without breaking the bank! We would like to say THANK YOU to Keith for your knowledge, advice, patience, and concern! If you are in the market for a new or newer vehicle stop in to Mike Shaw Subaru and ask for Keith, rest assure he will provied excellent service to you! The Absolute Best part is once he was done teaching us how to use all the technology on our NEW CAR at
11:00 P.M.by the way, he sent us off with a prayer of protection for us and our daughter in her "NEW" car!

Thank you again Keith

Best,
Ralph & Jennipher

Jamie is the absolute best! She is so patient and was able to get me my dream car!

This is our 5th purchase with Mike Shaw and we are always pleased with our experience. Keith is great to deal with. The process was fast and seamless.

Always great when I come here! Everyone is very friendly and the atmosphere is peaceful. Mitch was especially exceptional keeping me updated all throughout my experience and being amazingly helpful with any problems and a fantastic host. I will continue to keep coming to this dealership.

Timothy provided my car with great service. Thank you for getting my car done in a timely manner.

I felt welcome and I did not feel pressured. Everyone as Mike Shaw is very friendly and helpful.

Great service here, Matt took care of all the service work. 5 star experience, courteous, and expedient.

I can't say enough about the service Mike Shaw's employees extend to their customers. I dealt with Tim Dreger in the service department and he is a "one of a kind" service person who truly cares about his customers. My daughters car was towed to Mike Shaw on a Friday night and by Saturday morning he had called to say the last place that did an oil change on her car didn't tighten the oil filter tight enough which caused the oil to leak out and blow the engine. He looked the car over closely, took pictures under the car, and gave me great advise on how to handle the issue based on his experience with other cars he has seen with this same type of issue. I live in Wisconsin and needed to trust someone in CO with her car as she was in the process of moving home and everything she owned was in the car. He keep me updated weekly and even helped me with the oil change place that made the mistake and their insurance company. He treated me like I was a family member and made me feel like I was his only customer! I wish I lived in CO as Mike Shaw would be the only place I would ever buy a car or trust to have it serviced. Thank you so much Tim and the other people at the dealership who I spoke with over the last month! You are all a class act!

Brought my Legacy in for transmission work. Chris in the Service department was excellent, explained things out (I'm fairly mechanically savvy, but it was nice to hear they weren't trying to strong arm me) and kept me up to date on my vehicle with consistent phone calls. Will be returning next week to finish up the work, and definitely coming back for any work in the future. Excellent service and attention to detail, as well as customer interaction/satisfaction.

I got good service there for our Subaru, and the service staff was very professional.

Alex and Hutch went above and beyond to assist me despite our transaction going into the after hours. Very happy that I went with the manual option for the Crosstrek!

5 Stars for Jamie
3 Stars for Mike Shaw
I worked with Jamie Chu in purchasing my 2009 Subaru Forester. She was great to work with, energetic, happy, involved. And she paid attention to what was going on - even though I could see that she was running 3 deals at the same time. When I got back from my test drive - she let me take the car out till I was satisfied, and was glad I was able to spend as much time with it as I needed. I probably could have negotiated a better deal - but I still got a pretty good one for the car that I got. I did find that the prices listed seemed below book - but I also am unsure of what inspections may or may not have been performed on the vehicle before it was given to me. It was supposed to be certified - and was not, so I was able to get a good deal on making sure the warrenty was there to cover anything that went wrong with the vehicle. So far I have been very satisfied with Jamie - and only wish that Mike Shaw would treat their employees more as employees, and less like free agents. It makes it very hard for them to not be completely independent on staying with the dealership.

Jamie was fantastic - but the rest of the men working that Saturday were 1-3 stars at best. When I brought the car back from a test drive, 7 salesmen were standing by the front door, trolling for business, checked me out - and no one opened the door. Not that I'm old fashioned or anything - but I consider that common courtesy in any business. Hold the door for anyone walking in. I wouldn't have felt comfortable working with anyone else except Jamie. Had I been made to - based on my previous car buying in the past - I probably would have left without taking the car - Just b/c of the salesmen.

The finance guy that I worked with was also pretty incredible.

Thank you both!

On the day before a group of us were planning on hiking Gray's and Torrey's Peak, I experienced a low battery issue and was able to get my Forester to start. But, the programming went into a diagnostic mode and the "check engine" light was on. This disabled the eyesight, cruise, and most importantly for the next day, the X-mode.
Calling Mike Shaw Subaru service on a Saturday afternoon at 4pm knowing that it was doubtful they could get me in to re-set the diagnostic system was pushing my luck.
Tim Dreger understood my dilemma and said he would do what he could if I can make it there quickly.
Long story short, Tim, Beth, and Jordan worked as a team to squeeze me in and was able to get my Forester set to go that afternoon for our 14'er the next morning!
Many thanks to Beth, Jordan, the service tech and most of all Tim! Great teamwork and exceptional customer service! Henry Biela Jr

My experience was amazing. They were very patient and honest with my options. Instead of trying to push the sale. They worked with what I had and put me in the best situation for my family. That made me very confident in buying a car from them. I will be doing all my car shopping from them

Daniel Burk in the service department was unbelievable. Hold onto him for sure. So helpful. Just a great person.

My 85 year old mother was talked into buying a 2011 dodge charger with a 5.7 liter hemorrhoids it had a cold air intake system load exhaust she paid 16,000 for the car. She did not test drive the morning did she realize the car payment was 491.00 a month. She only has an income of 750.00 month and yet Mike Shaw Subaru was able to finance the car at 20.59 percent. My sister and I took car back to Mike Shaw Subaru they in turn said it was already funded by the bank and it was my mother's problem. I called the bank and in fact the car had not been funded by this time. So Mike Shaw Subaru could have taken car back. They lied to my sister and I. I have never been so disgusted with a dealership like this one. To take advantage of a senior citizen like my mother. If anyone from Mike Shaw Subaru would like to contact me feel free my number is 303 819 3970. I would not recommend this dealership to anyone.

A big thanks to Joel for making a car buying experience easy and pressure free. I would point any recommendations to him when time comes. He went above and beyond to even trade out vehicles from another dealership for a color I preferred.

Go see Ricky for a new or used car! You won't be dissapointed

Today was my first experience with Mike Shaw Subaru, and five stars doesn't quite do it justice. This was the best, friendliest and most informed service I've ever received (thank you, Matt). The facility has excellent customer waiting areas complete with WiFi and a coffee machine that seems to do everything. They were very efficient, too, delivering my car earlier than promised. I'll be back!

I highly recommend Mike Shaw Subaru. Tommy, King, and Rick were excellent. Even though I didn't purchase I had a marvelous experience!

Very knowledgeable and helpful with my questions. Appreciate the time he took to show me around without being pushy.

Mike Shaw Subaru is a great place to buy a car. Straight forward, honest, and efficient through three whole process. Jacob Her helped me get the exact 2020 Forrester I wanted, including driving to Greeley to get me the color I wanted in one day!! Thanks Mike Shaw Subaru and especially Jacob!!