This weekend I brought my car in to have my routin...

This weekend I brought my car in to have my routine oil change. However, it didn't stop there. Come to find out, I needed new tires and an alignment. With that said, Tim showed EXCELLENT customer service. Being a female, I have always been told to "tread with caution" when it pertains to cars, car parts, and services. Tim not only explained the issue with my car in detail, but he also took me back to show me the problem. It made me feel reassured and confident that this was an issue that needed to be addressed. The tires I needed were not at this location, but he advised me he would make sure to get them there that day. He also followed up with me throughout the day to let me know where we were at with my car, he provided me a rental car so I was still able to function, and to top things off; I had made a comment about needing to get a car washed and he grabbed my keys and said "i'll do it." Needless to say, Tim went above and beyond for me and provided the best customer service. He made me a returning customer and set a great example for what an exceptional employee should be and left a great impression of the kind of service that Mike Shaw Subaru provides.