Mike Shaw Automotive / Denver Direct Auto Reviews

Very welcoming , Alex is very knowledgeable, easy to work with , straight shooter , I recommend you ask for him when visiting the Subaru on 104th !

Matt Rumbaugh in service is exceptional! If you are getting work done ask for Matt! He is kind, patient and an overall joy! Thank you Matt for a wonderful experience!

Great experience! Service was on time, thorough, and service advisor was courteous and knowledgeable.

Extremely thorough and helpful experience. Thankful for an incredible dealership/mechanic like Mike Shaw Subaru. Personal thanks to Mitch Winter who helped me immensely.

I had a first-rate experience at Mike Shaw! My sales representative Tommy went above and beyond for my purchase. He was very knowledgeable and answered all my questions. He was genuine and trustworthy! Mike Shaw is sure to provide the best customer service experience; Tommy is an exemplary example of such experience!

From test drive to sale we had an efficient and fair experience. We researched 20+ makes/models, filtered down to half a dozen and test drove 3 (Toyota, Honda, Subaru). We connected with Eric Grimm on phone before we arrived, he had a car waiting for us to drive, we even confirmed pricing before we arrived so there were no surprises. Eric was highly knowledgeable from model details to process, to getting us through the buying process quickly, which is important to us. Great prices, great cars, great customer experience. Thank you Eric and Mike Shaw.

Randon Givens was fantastic to work with. He listened, presented the right options, and was low pressure. He was very educational and helped my decision making through the whole process, respecting our timeline and short time frames. I have struggled to buy cars and have previously shut down the whole process due to too much pressure/pushiness.

I started with USAA car buying service with a few different makes and came back to Subaru and ultimately Mike Shaw for the features and value of the vehicle as well as feeling that we would be dealt with honestly and efficiently.

Frank in finance made it a smooth process as well.

This dealership has left me speechless. The people here actually know their stuff, they are more then happy to help to keep the customer satisfied and they actually want to build customer relationships and NOT just get you in and take your money and kick you out like any other plain dealership. They take care of their customers left and right. My boyfriend and I have had the best experience here shopping for my boyfriends car. I HIGHLY RECCOMMEMD THIS DEALERSHIP TO ANY SUBARU LOVER. Cliff was the one who helped us and he made it the most comfortable experience ever. And I hope he continues his job for generations to come. And he better be there when it's my turn to buy a car. Thank you Mike Shaw Subaru team you guys are AMAZING.

I went in to get minor paint work done and a new cover for my spotlight, they were wonderful to work with! They were in constant communication, very professional and courteous, and did amazing work for a great price.

Best Car buying experience to date. Torie in sales found exactly what we were looking for quickly! The Finace experience was smooth and extremely professional.

We ve been on the fence for a while about a Crosstrek. We spoke with Eric who was super helpful, friendly, and knowledgeable!! He was very informative about Subaru s safety rating- as parents it s such an important concern. Our current SUV is a few months away from being paid off... I reallly think we re going to go for It. Thanks again Eric! You were wonderful! Hope to see you soon!

Matt at the service desk was great! I dropped by (without an appointment) to have my tire looked at because my air pressure light kept going on even after I filled it. There were a bunch of people already there so I said if they couldn t take me I understood, but Matt said they could look it over and he noticed I had an appointment in July and he was able to combine both things while I was there! Saved me a ton a time and effort and Mike Shaw Subaru fixed everything! Thank you Matt and Mike Shaw Subaru!!

Keith was great and helped me get a great car at a great price! He even told me to call him on his personal cell number if I was having trouble getting in contact with him.

We just bought a used Subaru from Nathan Hatton and he was awesome! He worked with us over the course of a week providing us updates when we needed them, but gave us space to take our time. Nate's also so knowledgeable about Subarus and was quick to answer all our questions about the differences between models.
Also want to mention how friendly & helpful Justin in finance was. He made the process quick & lighthearted!

I came in for express service in April and they fixed the brake light switch recall during that time for my Subaru. In June, I started having issues with the brake lights not turning off/turning on by themselves even when my car was off (resulting in a drained battery as well), and some issues with the ABS while driving. I called Mike Shaw Subaru and explained the issue- the lady who answered from the service department did not understand what I was telling her that I felt there was an issue with the brake light switch and offered me an appointment 3 weeks out. I asked to speak to a service manager, she took my number and said someone would call me but I never received a phone call. I called another Subaru dealership and they immediately knew the issue was the brake light switch and said they would be able to see me the next morning. When I got it fixed the next day, they had said the mechanics at Mike Shaw Subaru had incorrectly installed the part which had been causing the issues. I normally had good experiences here but after this, I do not think I will be using Mike Shaw Subaru for car service again.

Tim was a great maintenance advisor. He recognized me when I walked in and called me by name. He did everything he could to make the experience work around my schedule and make a dealership visit feel like I was at a family mechanic shop.

Went in to trade in my old vehicle for a new Subaru and Ricky was awesome!!! The process was smooth and easy. Highly recommend coming to this dealership to purchase your next vehicle!

Bought a nice Subaru from King. Excellent service.

I have a Subaru covered by a maintenence plan from the dealership. I had to get a tire replaced and when bringing my car in for its next routine maintenance, I addressed to my service technician that my car was pulling to the side since my new tire and making a weird noise. I wanted to make sure my car was okay and balanced. They told me everything looked great. 9 months later I have two destroyed tires and a broken rim due to my car being unaligned since my new tire was put on. The dealership now wants to charge $500 to fix my car. They have no notes at my last visit of my concerns though I am absolutely positive I brought up the issues. It was the biggest reason why I bought my car in at that time. They never checked alignment at my first visit when I complained about it and now I'm supposed to pay for damages the dealership allowed to happen due to negligent technicians. They offered no help in costs and the dealership took no blame for their carelessness.

great customer service and attention to customer needs. Ricky king and Tommy were very accompanying and helpful in my process

Best sales and service department ever! Tim dreger and the service team take the best care of our WRX!

Thank you to the Service Department! This is the first experience with this dealership and I will continue to make the drive up here for exceptional service! As you all know going to a dealership can have it worries but they made all my worries go away! Kudos again!

Christian was very friendly and was great to work with!

Tommy and Jamie were so awesome ask for then and come here for your new car!!

I brought my car in to have my AC checked because it was sometimes cold, sometimes warm, would occasionally make noises, and just needed some attention. Diagnoses for ACs usually take some time and I had another appointment 3 hours from the time I arrived at Subaru. They worked with me within my schedule and were able to determine the issue. From there, they got everything figured out so I could come back in the next day to have it repaired so I wouldn't miss my other appointment.
I was really impressed with how much they took my schedule into account and worked hard to find the problem before I had to leave. Once they found the issue, they answered all of my questions and explained everything in a way that would make sense to someone who doesn't work on cars everyday.
Not to mention, they have a nice waiting area with several types of seating depending on what you're in the mood for. There was free coffee and water, a vending machine, and even a play area for kids. It made it easy to get comfortable and read a book, work on a laptop, etc. while waiting.
Overall, great experience!

Appreciate the course correction Mike Shaw Subaru did to ensure that my Car Service related concerns were addressed by Promptly dispatching a person to take my Car and re-assure me that all is well with my Car and all my concerns were addressed to the fullest.

Appreciate Dan Peeples and his team of experts at Mike Shaw Subaru, in hearing me patiently and running a diagnostics on my Car.

If you're ready to buy a Subaru, this is the place and Cliff Swaim is your guy!! Very professional from start to finish and he won't leave you hanging if there is ever an issue. We love our Legacy and will definately buy from Cliff again. Give him a chance and you will not be disappointed!!

First time customer - in for a 40k m service. Exceeded my expectations with speed and service!

Jamie.
Thank you for helping me purchase the WRX. You made buying very easy. Thank you for all your hard work in making this car purchase work for me. Roger

Meredith Fisher at Mike Shaw Subaru was one of the reasons we bought a Subaru specifically at Mike Shaw. She was very competitive, accurate, businesslike and at the same time helped make our car buying experience fun. It was also obvious that the supporting staff at Mike Shaw was paramount helping Meredith provide the experience. Thanks again Meredith for a great experience.
Linda.

My experience was fantastic. Christian was responsive and informative throughout my entire purchasing process. The car s arrival date was pushed back and Christian did a wonderful job making arrangements to help my family out while we waited for the car to arrive. He took the time to show me all of the car s features and was overall just very kind and knowledgeable. I am thankful for all he did for us and highly recommend him and Mike Shaw Subaru!

Excellent service! Got a quote from a different dealership that MS beat, and they got the service done very quickly. I'm very pleased with my experience. Thanks Matt!

Very pleasant buying process. Gabe our salesman was very knowledgable about the Legacy which we leased. This is the first car we have leased and we were somewhat apprehensive, Josh in finance was insightful and educated us on leasing. I love our new legacy, escpically the eyesight!!!!

Thank you Tevon and Greg for getting my wife and I into a new Impreza! WE LOVE Mike Shaw Subaru

David and the staff at mike shaw subaru were so helpful and understanding . David answered all my questions, i will be buying very soon.

Great experience buying a new car, Keith was great to work with.

Eric Grimm was an amazing sales person. He listened to what we wanted and delivered. We would definitely buy from him again.

Ask for Hutch! I didn t end up purchasing but he did give me plenty of information about the ascent! Will be purchasing from him once the ascent lands!!

Great experience. No pressure atmosphere, great customer service, and worked with me to get my payments where I wanted without having to go back and forth for hours.

My family and I worked with Cliff & Greg on the latest transaction (our family has been loyal customers of Mike Shaw Subaru for many years). The initial conversations and test-driving were done w/ Greg, and he is both very competent and extremely friendly. Knows a lot about the vehicles. When it came time to start negotiations, both Cliff & Greg were tough salesmen, but once we reached a deal, there was nothing but warmth and friendliness, doing everything they could to make things convenient for us customers, tying up all loose ends.

If a Subaru is what I or any friends/family are looking for, Mike Shaw is the place I'm pointing to. Actually, Subarus are great vehicles - I'd point to Mike Shaw for vehicle recommendations anyway.

I recently leased a new vehicle from Mike Shaw Subaru and I couldn t be happier with the car and the experience. I worked with Randon in sales who was extremely knowledgeable, and very helpful getting me the price I wanted for the car I wanted. He answered all of my questions accurately, and seemingly without even thinking about it. He is clearly very well educated on the vehicles he sells, and I appreciate that level of commitment. He told me examples of using the features his forester shares with the crosstrek, and the best part is he didn t make me feel pressured at any point in the sale. He told me about the extra service and security packages that I was curious about, and didn t shove every offer they had down my throat since he knew I wouldn t be interested in all of them. The finance person I worked with was also extremely efficient, and got me in and out which was a blessing. Unfortunately I don t remember that gentleman s name, probably because he got me in and out so fast haha, but for any management interested, I m sure Randon could point you in his direction. Thank you Randon, and the entire Mike Shaw team for making a historically overly complicated task so quick and easy. Couldn t recommend Mike Shaw enough to anyone in the market for a Subaru in the Denver/Boulder area.

My, BF works outside of the country and never drives his car, so, he gave me power of attorney to try and sell it. I tried to sell his WRX to Mike Shaw; I had the power of attorney and all required documentation, but they told me it wasn't enough. It is their right not to purchase a car, I don't begrudge them for that but I waited an hour while they processed it, only to be told later that the business manager wouldn't allow the sale. Being upfront is important and that is not what I got from this dealer.

Update: I was also informed by Mike Shaw's associate to try Car Max or Echo Park. I ended up going to Echo Park where and they did purchase the car. They got a free and clear title and I am thankful for the recommendation Mike Shaw provided. If you are looking to sell your car out right, go where Mike Shaw recommends, go to Echo Park.

BEWARE!!! I returned my lease to these guys. They claimed the car sat for a month until Subaru of America came and picked it up. In actuality, they put my license plates BACK on my car, and racked up 31 separate tolls (for about $140) under my name 3 WEEKS AFTER I turned the car in. Mike Shaw Subaru and Subaru of America just stopped responding to emails when I began asking questions. They are also refusing to pay the tolls even though acknowledging they were in possession of the cars. They refused to respond to the Better Business Bureau. This is a shady dealership at best, and I would take your business ANYWHERE ELSE.

I've been going to Mike Shaw Subaru since I bought my first Subaru in 2013. They have always treated me well. I now take my second Subaru in for service here. The service department is great. They are helpful and nice and they have always done a good job with my car. I would recommend them for service or for purchasing a car.

Jay in the service department was very helpful. Tien told me to just come in to get a bulb replaced and see Jay and when I came in my car was in and out in less than 30 min even without an appointment. I was very happy with my service

I've been here a few times and will continue to come here any time I need anything! Not only did they provide transportation to the local area to run errands, but they also got my car done much faster than expected! I live a few hours away so getting back on the road the same day is unbeatable.

It took a while to find the vehicle I wanted. I was only interested in 3 color options. Austin was patient with me and helpful, trying to find what I wanted. I contacted at least 4 other Subaru dealers, but Austin was the easiest to work with and most willing to help out. I ended up going with a car that Shaw already had on their lot, as it was my last color choice. Initially that wasn't an option because it was a more expensive model. Austin and Shaw were helpful and worked on the price and I think I ended up with a pretty good deal. Overall, it was a fairly easy buying process. No one was pushy. I filled out and did as much as I could online and over the phone. I think I was at the dealership for only an hour or so to sign paperwork. Everyone had masks on and there were wipes/hand sanitizer, etc.

We've bought two vehicles now from this dealership (a 2016 Forester several years
ago and recently a 2020 Ascent). Shane helped us with our recent Ascent purchase, and he was responsive, honest, and very accommodating to us having two kiddos in tow for the signing process. After dealing with a less than transparent sales person at another dealership in the metro area, we were more than happy to give our business to Mike Shaw Subaru again!

My name is Chance Coleman, and i recently purchased a 2013 Legacy Sport from your location. At first I was rather unsure about my selection of make & model, but fortunately Keith Traczynski was very patient with me. Showing me several models, even after changing my mind at the last second and switching cars! After explaining i had been in an accident only a week ago, he took every step to make sure I didn't have to walk around too much, as far as to pulling up cars to the front door for me.

Thank you for the awesome, and easy purchase!

Chance Coleman

Tim's service is always great. From purchasing my car through him to his help in the service center, i am always in good hands. I couldn't imagine going anywhere else for a vehicle or service! In fact many boyfriend purchased through Mike Shaw Subaru. Thanks Tim you're awesome!

I worked with Eric Grimm at Mike Shaw Subaru. From the moment I reached out over the phone to when I drove our new car off the lot, Eric was nothing but supportive. He provided answers to all my questions about different models, trims, and features and worked with us to help meet our budget concerns. I never felt pressured, quite the opposite. I would highly recommend anyone to work with Eric on their next car purchase.

Just purchased my sister a new car through Austin Elzinga and it was such a quick and painless experience! We were in and out within two hours and he got us such an awesome deal even with her just establishing credit!

My warranty repair on the electrical system was challenging but they kept working on it until they found the problem and fixed it. That part of it went very well and they kept me informed along the way. However around 3:30 on day two, I called to get an update. I reached the receptionist and she transferred me to a service representative. The phone rang and rang and no one picked up. The receptionist picked up a second time and said she'd try another line. She rang another line and it continued to ring until it simply turned off. Apparently you need to make a change in your voicemail system to make sure that calls don't get dropped due to the lack of staff or the appropriate staff available to answer. Perhaps the service manager needs to be at the end of the line when this kind of situation occurs.

Alex was so helpful and made sure I was getting the best deal possible great environment. Nice people everywhere.

We worked with Shane, and he is the absolute BOMB! He got us the price/payment we needed and went above and beyond to make us happy! I am SO happy to be a part of the Subaru family and even happier to have been welcomed in such a personable, caring, and knowledgeable way! If you go here to purchase a car, ask for him!

The customer service at Mike shaw is amazing. The salesman Hutch Yang was so helpful and made the process of purchasing a car easy!

I had a great experience and was taken care of 100% from check-in to check-out. Good dealearship to purchase a new or pre-owned Subaru. Les Smith

This review is based solely on the services department since I did not purchase the car here (though I should have)! I recentry brought my used wrx here for warranty service work. I was immediately assisted by Stephen C. First off, let me say that this guy is awesome. He turned a miserable situation, into something a barley had to worry about. It was a long process (out of their hands) which Stephen went out of his way to keep me updated and he handled everything while battling the warranty company. Needless to say, if there are promotions or raises to be given, Stephen needs to be getting one of those immediately!

Let me just say hats off to Matt in the Service department! Thank you for getting me in on my lunch break and offering excellent customer service!

I brought my '09 Impreza to their service department to get a few items looked at. Tim in the service department was very helpful. He kept me informed on every step of the repairs and was willing to answer all my questions. I will be coming back to Mike Shaw Subaru for all my service needs. Would highly recommend.

Excellent experience with the purchase of my new car. The sales person, Rob, was extremely friendly and helpful in helping me with any questions I had and walking me through several of the cars features. I would highly recommend Rob as he did an outstanding job with the car buying process. Unfortunately, when it came to the financial side, the employee handling this end was not so great. He was a little pushy and confusing when it came to the different add-ons for the warranty; and several of the things he said just simply didn t sound right, or was suspicious in getting more money out of me. I was not pleased at all with the financial side of purchasing a car from here, but the sales person / my first point of contact was outstanding.

She is amazing. I just love Amanda. She is an amazing hard worker. She was knowledgeable, helpful, kind. Just to many words to describe her. When I come back I am so going to ask for her. Get more people like her.

A 3-hour recall job took an hour and the second recall took 10 minutes. We were offered a shuttle ride to and from but decided to wait. Everybody was so attentive and helpful it was just amazing. We spoke with a financial adviser about the extended Gold warranty plan, which appears to be a great deal. We spoke with the people in parts to get some touch up paint for the vehicle, which is right in the waiting area. The overall experience was just amazing, great people great service and yes the waiting area has everything you could possibly need.

Cliff was great at answering all my questions and taking the time to for me to get to know my car.

We drove from Albuquerque to Denver to buy our new Subaru Forester from Mike Shaw Subaru. From start to finish it was an easy, straightforward experience, completely free from any of the typical sketchy tactics practiced by so many car dealers. Our salesman, Alex Comar, was forthright, honest and helpful throughout the process. Unlike many salespeople with whom we dealt, he did not hesitate to put pricing and particulars into writing in emails, a vital part of the process of buying a car long distance. And when the time came to sign the papers and write the check, the final price was about $100 LESS than the amount we had agreed upon. Deal with Mike Shaw, and buy from Alex Comar! You'll be glad you did!

Cliff in Sales and Kathy in Service were Great! I just purchased a 2014 Subaru Forester.
Cliff ensured the selection process and transaction went smooth. Kathy and in Service Dept. was great at explaining and educating me about proper Subaru maintenance. Id recommend Mike Shaw Subaru to anyone

We went to Mike Shaw Subaru for a service call to replace a lost key. The service crew was friendly and smiling plus we really liked the free wheel alignment check. While we were waiting, we did a couple of test drives of some 2015 models. The salesman was great! Not pushy and very friendly!
The service was finished quickly, and this was an overall, very pleasant experience!
A+ for Mike Shaw Subaru!! We'll be back.

Stephen Cadwallader in the service dept. was fantastic! He was very helpful, friendly, and great to work with. He took my appointment on very short notice and not only had the work done in less than an hour, but they washed my car too! I usually brace myself for the financial pain when I take my car in for repairs, but I feel like they were very fair with my pricing and offered warranties on the parts and service that give me peace of mind. Thanks for a great service experience. I'll be back and will recommend you to other Subaru owners.

The parts counter staff are great. Super helpful and the always have the parts I need.

Great customer service, the service manager Dave was awesome and extremely helpful . The service advisor Stephanie was very nice, and very patient with me figuring out my cars repairs. I will be getting my service done at Mike Shaw Subaru for a life time.

MIke Shaw Subaru was accommodating in every form of the word. They answered every question and/or concern. I highly recommend asking for Cliff Swaim. He was a pleasure to work with and was not pushy in any way. No "car salesman" stigma here. Can't wait to work with you again Cliff. Thanks!

Such a better car buying experience at this dealership! Working with Cliff Swaim was so easy! Lauren and Nostasia and Cliff are a great team and made this such a great experience!

I took my 2012 STi here to get some service. The Service Advisors were great, and kept me updated on my car. They get 5 stars

However, once I got my car back I found numerous things the tech did not put back after he worked on it. My lower fuse panel door was on the floor and my radio cable was left dangling in my engine bay. Irritating considering that could of been damaged and it literally takes 10 seconds to hook it back up to the battery. Also told me I had leaking headgaskets when I replaced my headgaskets 2 months ago.

Justin helped us out, and was very knowledgeable about the vehicles and very helpful and upbeat!

If you're in the market for a new Subaru, Mike Shaw is the place to buy it! I desperately needed a new car but was on a limited budget with my heart set on a Forester. Cliff Swaim patiently worked with me and got me into exactly the car I wanted at the payment I needed. In fact, the deal was so good that I was able to add a 24-month service plan without significantly increasing my monthly payment. It is such a relief to know I now have a reliable car without blowing my budget out of the water.

Found the exact car that my daughter had been looking for and saving for, for quite some time now on the website. Called and spoke with a salesman that same morning to check if they still had it. He said that he wanted to double check, then called me back and said that they had it. I told him that it was exactly what we were wanting and told him that we had cash to pay for it. We exchanged phone numbers and I told him that we lived 4 hours away, but were leaving right now. I even spoke with him while on the road. We pulled in 4 hours later and saw the car sitting up front. My daughter got very excited and I thought it was cool that they had brought it up and were ready for us. We went in and asked for the salesman. He told us he would get the keys and be right with us. He took a very long time, then came back and told us that they had just sold it. They were very unapologetic and really did not seem to care about the situation. They are a big dealership and we were just another customer. I was actually astonished and appalled at how we were treated. Pretty unbelievable. A full day of travelling to and from and no car to show for it.

Jamie Chu was fantastic to work with! Buy your new Subaru from her.

Mike Shaw Subaru Service Department is in a class by itself. Throw in a guy they call Jay Lazaro (unsure of his real name as I have only seen him as Subaruman).
Let me tell you about my experience:
We dropped our Tribeca off for an oil change and a look at the AC/ cooling system. They told us it would probably be there a few hours. No worries. A few hours later, he called to explain a few things. Wanted to pressure wash the engine to find the oil leaks. It was a little late in the afternoon so I didn't expect a call back. Got one, explaining they had found a few, and even found the steering rack to be leaking as well. Told him to do whatever the extended warranty would cover. He also OFFERED us a loaner car. He informs us that he is currently working with the warranty to get our car fixed. He calls to say the car is finished. This was a Friday, car was there for about 2 weeks. Picked the car up and noticed a burning oil smell and went to pop the hood. Got nothing at the latch inside the car so I couldn't pop the hood. Called Jay and was told to bring back on Monday. Was told they needed to order a part that would be in late Tuesday. Brought the car back on Wednesday. He called later in the afternoon to inform me they had found an issue and felt the car was unsafe to drive (tab on the radiator broke causing it to rattle around) and OFFERED another loaner car as the tech that was going to do the work was going to be gone for the next week. Called a week later to inform me the car was done. Went to pick up the car and he says there were no charges as they didn't know if the car came in like that or if they did it. This may not seem like a big deal but most dealerships would offer to split the cost at best. Jay and the Service Department did WAY more than that. He even got the Subaru steering rack covered through the extended warranty. Not only did he save us some money, but he did not allow the downtime to interfere with our daily lives by OFFERING a loaner car for BOTH repairs. Jay is honest, friendly, and takes care of his customers. He treats them with respect and understanding, as well as shows empathy for the situation. He apologized up and down for the inconvenience and promised to make it right. He did that. And then some!!

Mitchel provided a great experience, and was very helpful in working with me and getting it covered by my warranty

First time taking my new Subaru in for scheduled maintenance.
Matt was great - brought the car inside the clean bay area right on time.
Courteous, helpful, intelligent.

Victor a sales representative at Mike Shaw was some what professional. In October 2016 I found myself at Mike Shaw, I went in for a Crosstrek and left in a Legacy. He was really good at his job. When trying to purchase the vehicle he told me about leaseing I did not want to lease the car I wanted to finance it. I told him countless time's that I didn't want to lease the vehicle. Everytime he came back to the negotiating table he had a "lease price" I sent him back to many times to get a "finance price". After 4 long hour's he basically told me I had to lease the car which was a lie. To top it off when everything was done and he handed me the key's, he told me that a survey would be coming in the mail and if I could rate him all 10's that he would buy me a gas card. I figured after all the unnecessary time spent at the dealership a gas card wouldn't be a bad idea. He told me in the survey some of the questions would be about pushy salesmen and him giving the options about both leasing and financing. He said if I just give him a 10 on everything he would give me the gas card. The point of this review is he made me lie on the survey and he lied himself about the gas card. All in all I was not very satisfied with his attitude, or how unprofessional he was with the situation. Love the car love the dealership, but him as a salesmen not a very charming guy and ruined my first time car buying experience.

Kieth made the car buying experience great. No pressure and a good man to represent the brand.

I had a great experience at Mike Shaw Subaru with Tevon! He truly went above and beyond to make sure I was happy and never pressured me to buy. I knew I wanted an Outback, and Tevon patiently walked me through all of the car features and options. I landed on the perfect car with his help! Definitely recommend Mike Shaw--ask for Tevon!

Stephen Cadwall was the service advisor for me and was amazing! He made sure to keep me informed on how my car was and was super friendly throughout the process. 10/10 would recommend Mike Shaw Subaru and Stephen.

Bought a car here, use the shop for continued maintenance after warranty. Happy with both sales and service experiences. Not sure how I got signed up for texts and emails, and I have now unsubscribed, but WAY too many communications!

So to start my name is Kate S., I do not have a google account because I have never felt the need to write a review... until today!!

I have leased numerous new Subaru's and I have to say, this was by far the best experience I have had!! Our salesman Justin Yelverton was extremely helpful knowledgeable and made us feel very comfortable the entire process. Matt Stephenson; the manager, made the process the most seamless straight forward car buying process I have had to date!

I have to admit I was very nervous buying a car because my credit had suffered a bit over the last year but these guys did such an AMAZING JOB, by educating me on the leasing process and keeping me well informed throught out the process, Justin and Matt truly made me feel like I was buying a car from a family member.... and I got a GREAT DEAL!

I was just in for my 30 k mile service. And they were great. I was told it would take 3 to 4 hours to do and was out much faster. Keep up the good work

Not happy about being told one thing about the maintenance and repair costs and looking at the invoice to see more than I was told TWICE. And, of course, the service person wasn't there to face me and explain himself. I usually like Mike Shaw's quality of service--we're long-time patrons there, now this experience leaves me questioning whether the $3800 repair work was done as well as it should have been too. What's happening there, Mr. Shaw?

I just recently traded my 09 civic for a 2012 Subaru outback at Mike Shaw Subaru. The person who helped me, Justin Wright in sales, was incredibly knowledgeable and friendly, and made me feel right at home. They didn't waste any of my time, and provided an incredibly conducive environment for buying my first car on my own. Frank in financing was good too, and got me processed incredibly fast. I would highly recommend Mike Shaw Subaru, and had a pleasant time dealing with them. Thanks to the folks there.

I didn't buy a car but Zach Elkin gave me all the information I could possibly ask for. No pressure and used my time wisely. I'll definitely come back when I'm ready to move forward!

We worked with Keith while shopping for our new Subaru Crosstrek. He took on our many questions and came along on our test drives. We decided to buy several days later. We set our price beforehand and came in to purchase the car, no negotiations. Keith was also very thorough and candid with all of the details of the process and the car. Overall, a surprisingly pleasant and easy experience.

My experience was quick and easy. I would recommend Mike Shaw Subaru to all my friends and family!

I've been to a ton of dealerships and have met with many pushy and ignorant sales people. Ricky Vang provided outstanding service to my daughter and did not take advantage of her. Highly reccommended!

Jamie was great and helpful glad she helped me find want i needed

It's always a good impression to be greeted as soon as we arrive. Tevin greeted us with a warm smile, and he was really respectful about us asking for a fluent hmong associate to work with my parents! My parents and I had the pleasure of working with Tommy. He was very patient, and got us out the door with our car in a mannerly time! We had a lovely experience there. Thanks a lot Mike Shaw Subaru dealership!