Ordered a oven and a fridge freezer. The oven a In...

Ordered a oven and a fridge freezer. The oven a Indesit ID5G00KMW/UK should have 2 ovens according to their website wet one has 1 and the fridge freezer a Hoover HCF5172WK claims to be frost free yet comes with instructions on how to defrost it. If we had know this at the time we would have gone for different items and i would have demanded a refund but we would then be with out any kind of oven or fridge.